Baugh House

19 Baugh Road, Foots Cray, Sidcup DA14 5ED
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9.6 95 Reviews
  • Baugh House, Sidcup
The services they offer include residential dementia and nursing care.

One of Gold Care’s most popular homes, Baugh House is located in Sidcup, Kent. The home is conveniently located off Sidcup High Street, while still offering a rural location. With stunning views of the surrounding countryside and the Foots Cray Meadows, which together offer a beautiful tranquil setting. Baugh House offers the best of both worlds, of a rural setting while still close to high street stores, local pub, supermarket and a selection of independent shops offering a mix of eclectic goods.

“It’s what’s inside that counts” is true of all Gold Care Homes' and specifically what people love about Baugh House. The Care team and other support teams in the home are the heart of the business. Baugh House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Residents also benefit from:

-        Spacious and open-plan interior
-        Enclosed garden and courtyard area
-        En-suite bedrooms
-        Welcome Toiletries on arrival
-        Modern Bedroom Furniture
-        Single or double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

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Care Provided by Baugh House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alejandro Reytor (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Baugh House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Baugh House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Ample on site parking available


Baugh House Reviews (95)

Total of 95, showing 61-80
9.6

Baugh House has a Review Score of 9.6 (9.592) out of 10, based on 30 reviews in the last 2 years. Over all time Baugh House has 95 reviews.

Overall Experience

  • 55
  • 31
  • 6
  • 2
  • 1

Date Published

95
6
16
30
65

Review from Karen N (Daughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was here for exactly 24 days, he is frail elderly and needs a bit of personal care and help with meds etc. The majority of others there need higher levels of care.
His room was pleasant.

Reply from Melissa Lawerence, Marketing Coordintaor at Baugh House

Thank you for your feedback, it is appreciated - We are always interested in hearing further feedback. By liaising with the care home manager, we can look at your concerns and plan improvements. We always strive to be better and want to make sure that all of our residents and relatives needs are met - Kind Regards.


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Review from W D (Friend of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very good at what they do. My friend is hard work and they are coping very well. She has put on weight and the care is second to none.

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Review from W H (Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good choice of food.
Looked after well by staff except on rare occasions when there is a shortage.

Reply from Melissa Lawerence, Marketing Coordintaor at Baugh House

Thank you for your kind review.


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Review from Gillian E (Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in for a week for respite care. He was very settled and said he loved it.
The staff loved him too and I had a wonderful week's break. I shall be arranging respite there on a regular basis in the future.
What a wonderful care home with really wonderful staff.

Reply from Dalbir Jangra, Head of Marketing and Communications at Baugh House

Hi Gillian,


Thank you for your kind words.


Best.


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Review from J M (Husband of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Baugh House for the past two years. We celebrated his 91st birthday with a party of family and friends. It was an afternoon we all enjoyed and were made welcome by all at the home. Please pass on our appreciation to the manager and staff at Baugh House Care Home.

Reply from Kendra Bray, Relationship Manager at Baugh House

Thank you for your review Jean - so glad that Baugh House could be part of Williams 91st Birthday celebrations, we are always looking to improve the activities on a daily basis to suit all of the residents at the home, but if you would like to make some suggestions, we will be happy to take on board. Many thanks.


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Review from Jean J (Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found everyone to be helpful and very friendly. Baugh House was spotlessly clean and kept to a very high standard. Entertainment was super, the singer worked really hard to involve everyone I the room.

Reply from Kendra Bray, Relationship Manager at Baugh House

Thank you for your very kind words, Jean - we are pleased you are enjoying our monthly lunch club at Baugh House.


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Review from Christopher K (Nephew of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the care for my Aunt is extremely good. Her room always looks clean and bathroom. The staff always friendly and helpful. My aunt has settled in nicely and she is happy being here so far.

Reply from Kendra Bray, Relationship Manager at Baugh House

Thank you for your very kind words, Christopher - your Aunt has settled in very well and we all enjoy having her as part of the Baugh family.


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Review from Christopher H (Son-in-law of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a difficult 9 months for Baugh House when the home lost its way due to poor management, which was reflected in a CQC report, things do seem to be improving. Personal care and new systems that have been put in place have given us confidence that the care and management overall are now good.

Reply from Dalbir Jangra, Head of Marketing and Communications at Baugh House

Dear Christopher, thank you for taking your time to write a review. Totally agree with your comments, a new management structure at Baugh was essential to meet the Gold Care standard our clients have come to expect over the years. The manager and her team have worked extremely hard to improve the Baugh House environment for residents and employees. Happy to discuss any improvements you can recommend. Best. Dalbir.


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Review from Jancie M (Friend of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have not been here for about 3 months but I found staff pleasant and helpful. My friend says she is contented and happy.

Reply from Kendra Bray, Relationship Manager at Baugh House

Thank you for your comment, our main goal is to ensure that our residents are content and happy and well cared for, so I am pleased to hear that your friend is enjoying her time with the Baugh House family.


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Review from S L (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff lovely to work with in providing mum with excellent care and support. It is early days but staff have made mum welcome and placed her in a beautiful light room so she can see the garden.

Reply from Kendra Bray, Relationship Manager at Baugh House

Thank you for your kind comments - we are very pleased that Mum is happy, she seems very content at Baugh House and has taken very well to her new home.


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Review from Janet C (Friend of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff cheerful, home lovely, activities great. Everyone at Baugh House is always so happy and friendly. My partner is always well cared for. I visit every day and am always treated very well too.

Reply from Dalbir Jangra, Head of Marketing and Communications at Baugh House

Hi Janet,


Thank you for your kind words. Happy to discuss any improvements you can recommend.


Dalbir.


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Review from Y T (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has advanced Alzheimers and needs 24-hour care. Baugh House has given her a beautiful room, always kept clean and a really practical layout for her to walk and spend time in the garden.
The carers are lovely and my mother seems very happy there.
There does appear to be problems with management.

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Review from Christine H (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went into the home with dementia and needing support that social services said required 24-hour care. His physical condition deteriorated because of cancer. The staff could not have been kinder or more caring. The only blip was with agency staff at the end. They kept him in his dementia care
room and provided nursing/support rather than moving him yet again to nursing care. They also gave me - only child- a lot of emotional support.


There were some staff changes but at the time of his death, they had no adverse effect upon his care.


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Review from David C (Son of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother recently passed away as a result of mainly old age and the effects of being hospitalised with a chest infection. Mum had been in Baugh House for six months but throughout that time our family had nothing but praise and admiration for staff at the home whenever we visited, we always witnessed
the highest lever of care and compassion towards all residents and unending patience in what can often be a challenging situation. At her final day's staff showed great sympathy and care towards mum and the family.
We would have no hesitation in recommending Baugh House as a safe and caring environment for residents.

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Review from Mike (Cousin of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first meeting with the management team was a very friendly nature. We were shown around the home and everyone we met from the staff team were going about their duties in a very caring manner. Everywhere looked clean and tidy and the smell of the food at lunchtime was wonderful. In the short time
my cousin was there - only one week, the nurses and carers we met had an excellent relationship with her and this was shown in her passing.
The nursing staff kept us well informed of the events taking place and on the day after her passing, the management were very sympathetic and showed great concern. My family would have no hesitation in recommending Baugh House as a very caring and friendly place to be.

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Review from M F (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our tour of care homes, Baugh Hosue stood our very friendly at all times, smiles, knowledge of all residents even laundry staff knew everyone's name. The food looked very good.

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Review from Catherine A (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Baugh House is a small and friendly establishment. The rooms are clean, light and airy. Decorated in a pleasant, restful and cheerful colours. The setting is quiet and peaceful and the pretty grounds are well kept with artistic planting and decor. The admin staff are welcoming and polite as are all
the carers. Also showing great empathy and respect.
Despite all the positive things, it is too expensive - especially when compared with what the private residents pay against what the local authority residents pay for exactly the same service.

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Review from Patricia B (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother settled immediately and has made many friends, residents and staff alike, she came in with a urine infection which was diagnosed by the nursing staff and treated accordingly.
Because of the infection, she suffered a mild stroke and epileptic fit. She is now very healthy being well fed and
well cared for. The staff and entertainment personnel do a brilliant job, with sometimes very difficult patients.

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Review from PC (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experiences since Mum has been here July'16 - Improvements were needed- Present day (November'16), many improvements have taken place and things seem to be running a lot smoother. My issues are now being addressed and dealt with... Thank you to the new management and her team!! Mum is bedbound and
unlikely to take part in activities.

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Review from G S (Nephew of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and compassion shown to my aunt and my family. The deputy manager and staff nurse are a credit to the company.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Baugh House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Baugh House is calculated as follows: ( (239 Excellents x 5) + (97 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 355 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Baugh House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Alejandro

Alejandro Reytor

Job Title: Care Home Manager

Alejandro brings over 20 years of experience in the health and care sector, driven by personal inspiration, and dedicated to caring for the elderly, especially those living with dementia.


With a background as a medical doctor and psychiatrist, Alejandro transitioned to the UK thirteen years ago, starting as a personal care assistant and advancing to roles including senior care lead, deputy manager, and now registered manager. He holds an NVQ Level 5 in Management and Leadership in Health and Social Care.


Alejandro and his dedicated team are determined to uphold Gold Care Homes values at Baugh House Care Home