Aarandale Manor

Holders Hill Road, Mill Hill, London NW7 1ND
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9.8 54 Reviews
  • Aarandale Manor, London
At Aarandale Manor they take pride in a service that focuses on great care, all delivered in a five star living environment; it truly is a home that residents can call their own.

Aarandale Manor is a purpose-built luxury Care Home in a prominent position conveniently located in Mill Hill which is an affluent suburb in the London Borough of Barnet. Mill Hill is a historic town that has excellent access to road, rail and bus links.

With a 24/7 dedicated care team of experienced nurses, carers and support staff, they work to deliver a personalised care approach. This is tailored to your loved one's needs, helping them to retain their identity, independence, well-being and self-worth. The home's care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences. This builds stronger relationships so that residents never feel alone or misunderstood.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. And with the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

They are absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment.

Aarandale Manor is a true home for life.

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Care Provided by Aarandale Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kirsty Harris (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Aarandale Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £2,200
    • Self-Funded Residential Dementia Care £2,000 – £2,200
    • Self-Funded Nursing Care £2,200 – £2,300
    • Self-Funded Nursing Dementia Care £2,199 – £2,300
    • RESPITE Self-Funded Residential Care £1,800 – £2,200
    • RESPITE Self-Funded Residential Dementia Care £2,000 – £2,200
    • RESPITE Self-Funded Nursing Care £2,200 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £2,200 – £2,300
  • (these prices are only a guideline, please contact Aarandale Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meal times, however will always accommodate if visiting. Please contact the service to ascertain times.


  • Parking

  • Parking is available on site


Aarandale Manor Reviews (54)

Total of 54, showing 1-20
9.8

Aarandale Manor has a Review Score of 9.8 (9.772) out of 10, based on 22 reviews in the last 2 years. Over all time Aarandale Manor has 54 reviews.

Overall Experience

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Date Published

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Review from Paul S (Son of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this care home for two years now and I feel that, as a very regular visitor, I am in an excellent position to provide potential residents and their families with a realistic view of the care that Aarandale has provided and continues to provide to my mother.
Every single member of
staff that I have come into contact with has been extremely caring above and beyond what you would reasonably expect. I love my mother dearly and was her sole carer for over five years. She is my only remaining relative and I love her dearly. The care my mother receives is truly exceptional and it feels like I am leaving her with family when I go to my own home. When I take Mum back to the care home, the staff are really pleased to see her and she is thriving there.
Whilst all the staff have been absolutely wonderful to my mother, a few do deserve special mention, three ladies in particular and a very special Scottish nurse, who actually made me cry with the kindness she showed my mother.

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Review from James L (Grandson of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been a resident at Aarandale Manor for many years.
The care is exceptional, the staff and manager are always super friendly, and approachable. It has that great family feel and there is no other care home that we would want her to live in.
I would always praise and highly recommend
Aarandale Manor to anyone needing this service.

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Review from Elizabeth C (Wife of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care and attention given to my husband during the 2 plus years he was in Aarandale Manor. The senior staff and carers showed excellent respect to him at all times and their care for him couldn't be better. At the end of his life, the dignity that was given to him was outstanding.
As a daily visitor to my husband, the staff were always most respectful and kept me updated on his condition. I would never hesitate to recommend Aarandale Manor to anyone. Well done to everyone involved in my husband's care, particularly his end-of-life care.

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Review from John A (Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my time of being here, I found the service excellent, sorry to be dull and boring but I find Aarandale is fab.

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Review from D B (Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been surprised with the friendly, kind and excellent service provided by all the staff and management. I am well aware of the personal needs I have to keep to a strict vegetarian and selective fish menu and again they are extremely helpful. All this including the personal help given
to me makes for absolute satisfaction.

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Review from M S (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the third care home where Mum has been placed. The first one no-one bothered to know Mum and she became depressed. The second one the care was good but the cleanliness was extremely poor and was not adequate for her needs. At Aarandale Manor everything is what she needs. The carers are sympathetic
and nice. She is really happy here and for the first time, I saw her smile. I strongly recommend Aarandal and I'm happy to be of any assistance. She has been here for nearly a year.

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Review from A R (Power of Attorney of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful now my client is being cared for. She was extremely lucky when they made a memorabilia day for her for who she is - she is always clean and cared for - the food is excellent and she enjoys it and always finishes her plate!

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Review from H S (Respite Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a broken arm and other medical conditions, I needed respite care. As I came from the hospital the nurses were excellent for changing my dressing and removing sutures. They have an activities manager and he arranges interesting outings. The food was good and their omelettes were delicious. I have
no hesitation in recommending this home for their professional care.

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Review from Karen L (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say a huge thank you to all the carers and managers at Aarandale who are doing such a brilliant job of looking after my dad. I cannot tell you how happy I am with the way in which dad is being cared for, looked after and respected, despite his illness. They all do such an amazing job and it
is such a delight each time I go to visit him, to see him smiling and getting along with everyone. I am also amazed at how much he is talking to different people because before he came to Aarandale he wasn't saying very much at all. As much as it was an extremely difficult decision to make to move him out of his flat into the home, I knew it was the right thing to do, and seeing him now, has just proved that. Thank you all so much.

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Review from A K (Respite Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, very well and professionally managed. All their staff from reception, caring staff and nurses are caring and happy to help all the time.
The place is very clean and well-maintained. The food is very healthy and available at a very convenient time.

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Review from Morag M (Friend of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my friend first moved into Aarandale I was very apprehensive after the first week my mind was changed by the friendliness of the staff, and how thoughtful and caring they are. Welcoming us as part of a large family making my friend feel safe and included in all that goes on. It is always clean
and fresh as are all the residents. There is always great consistency of staff.

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Review from Ann C (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care, very happy!

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Review from Owen L (Relative of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt spent the last three years of her life at Aarandale Manor where the care she received was particularly well tailored to her specific needs. The staff were always easily accessible to us as members of her family and were very sensitive to her circumstances. They became her friends as well as
carers.

Reply from Fiona White, Regional Director at Aarandale Manor

Thank you for the kind feedback, our staff pride themselves on going above and beyond to meet our residents' individual needs and this feedback will be gratefully received.


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Review from Shelley W (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in Aarandale Manor for the last week and a half of her life, having been in hospital for nearly 5 months. Words cannot express our gratitude for the respect, care and empathy shown to both my mum and our family. The home is beautiful, as are the rooms but it is the staff who are the real
asset here; such a contrast to the level of care delivered at Mum’s previous home. Everyone of the staff was lovely and did everything they could to make Mum’s last days as comfortable as possible, which also made it so much easier for her family to just focus on spending time with her. The staff are skilled carers and nurses who genuinely care about each of their patients. I cannot recommend Aarandale enough.

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Review from Rosetta S (Respite Resident) assisted by family/friend published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first arrived I thought 'my god it looks like a hotel'. Beautiful paintings, a piano and delightful garden. Many other things to do for those who can take part. Televisions are huge. The best head nurse. Try it for yourself. Thank you.

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Review from Michaela S (Daughter of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for a few years, this is the best care home I’ve seen and I’ve seen almost every care home in the north and northwest London. The nursing staff are exceptional as are the carers they go above and beyond to provide excellent care. The manager is the best manager I’ve
ever experienced in any care home (including this one before her arrival) she has the kindest heart, she is the sweetest person and has amazing compassion and clearly loves her job and her residents very much. I cannot recommend Aarandale Manor enough. The care they provide my mother has changed both her life and ours for the better.

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Review from S L (Next of Kin) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care ad support of residents is excellent. The building and rooms are scrupulously clean, well-decorated and maintained. Staff go above and beyond the call of duty to care and help residents. Their patience and kindness are outstanding.

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Review from B K (Wife of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care that my husband receives. The staff/carers are very attentive and caring. I feel relaxed and supported when I visit on a daily basis. My husband also seems very content.

Reply from Kirsty Harris, Manager at Aarandale Manor

Thank you for your lovely review. We will continue to do our best and it is a joy having your husband here with us.


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Review from Russ D (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Arrandale Manor for almost a year now. He was at another care home before that. I feel so at home at Arrandale and he settled in very quickly here. He has early onset vascular dementia and the staff really took their time to get to know him. He can be difficult at times, but they
know exactly how to handle him in this situation. My family visit him frequently and feel a lot more comfortable coming to Arrandale than they did at the previous care home. I just get the feeling that all the staff really care and go over and above expectations. The manager is beyond fantastic, sympathetic and so approachable. She has been a rock for Mum and I during our lowest point and has really supported us.

Reply from Kirsty Harris, Manager at Aarandale Manor

Thank you so much for your lovely review.
It has been a pleasure getting to know your father, yourself and of course your lovely mum. It's not just the residents we try and care for, it extends to families also. Again thank you for the kind words and we will continue to support you all the best way we can.


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Review from Alastair M (Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Compared with my experience at a care home, post a serious abdominal operation, this has proved to be more positive in comparison for me. I would certainly be prepared to give a favourable recommendation based on my experience here over the past two months.

Reply from Kirsty Harris, Manager at Aarandale Manor

Thank you for your comments. It is a pleasure to have you staying with us and we are happy you have chosen to reside at Aarandale.


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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Aarandale Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Aarandale Manor is calculated as follows: ( (204 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 259 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aarandale Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

10 Bed Vacancies

posted 26 Feb 2025

Aarandale Manor currently has 10 beds available. Please feel free to come and visit our beautiful home


Awards / Recognitions (6)

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Meet the Team (1)

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Kirsty Harris

Job Title: Registered Home Manager

Chris Harris is a registered home manager at Aarandale Manor Care Home who overlooks day to day activities and medical needs of our residents, providing person-centred care and support.


Frequently Asked Questions about Aarandale Manor

What types of Care is Aarandale Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aarandale Manor provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Aarandale Manor have?

There are 65 Single Rooms.

What are the Facilities & Services at Aarandale Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aarandale Manor to the centre of London?

7.3 mile(s) as the crow flies, distance by road may be significantly further.