Aarandale Manor

Holders Hill Road, Mill Hill, London NW7 1ND
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9.8 54 Reviews
  • Aarandale Manor, London
At Aarandale Manor they take pride in a service that focuses on great care, all delivered in a five star living environment; it truly is a home that residents can call their own.

Aarandale Manor is a purpose-built luxury Care Home in a prominent position conveniently located in Mill Hill which is an affluent suburb in the London Borough of Barnet. Mill Hill is a historic town that has excellent access to road, rail and bus links.

With a 24/7 dedicated care team of experienced nurses, carers and support staff, they work to deliver a personalised care approach. This is tailored to your loved one's needs, helping them to retain their identity, independence, well-being and self-worth. The home's care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences. This builds stronger relationships so that residents never feel alone or misunderstood.

They offer a range of professional services including GP, and chiropody visits as well as an in-house hairdressing and beauty salon. And with the well-being team providing a daily varied social and activity programme for your loved ones to enjoy helping them to build friendships and share new experiences.

They are absolutely committed to providing both physical and emotional well-being for their residents in a safe, comfortable environment.

Aarandale Manor is a true home for life.

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Care Provided by Aarandale Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kirsty Harris (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Aarandale Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,800 – £2,200
    • Self-Funded Residential Dementia Care £2,000 – £2,200
    • Self-Funded Nursing Care £2,200 – £2,300
    • Self-Funded Nursing Dementia Care £2,199 – £2,300
    • RESPITE Self-Funded Residential Care £1,800 – £2,200
    • RESPITE Self-Funded Residential Dementia Care £2,000 – £2,200
    • RESPITE Self-Funded Nursing Care £2,200 – £2,300
    • RESPITE Self-Funded Nursing Dementia Care £2,200 – £2,300
  • (these prices are only a guideline, please contact Aarandale Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted 24 hours of the day apart from at protected meal times, however will always accommodate if visiting. Please contact the service to ascertain times.


  • Parking

  • Parking is available on site


Aarandale Manor Reviews (54)

Total of 54, showing 21-40
9.8

Aarandale Manor has a Review Score of 9.8 (9.772) out of 10, based on 22 reviews in the last 2 years. Over all time Aarandale Manor has 54 reviews.

Overall Experience

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Date Published

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Review from Stephen F (Son of Resident) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father's stay at Aarandale Manor was short, the care that he received was excellent.
Real concern and care was shown by all those involved. The team were always on hand to answer questions and we found their concern was for the family as well as the resident.
Unfortunately, my father passed
away whilst in Aarandale but their care and concern continued.

Reply from Kirsty Harris, Manager at Aarandale Manor

Thank you for your kind words, it was a pleasure to have met your father and the staff took pride in giving him the best care they could. He was a true gentleman.


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Review from K B (Son of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife and I first stepped into Aarandale Manor we knew that this was the right place for Mum.
Everything about the care home felt right. She has been a resident now for nearly 3 months and already she has fitted in well.
The management and staff are amazing. It is such a comfort to know that
Mum is being so well looked after.
It's lovely to see the staff interacting with Mum and watching her laughing and joking with them all.
Cannot fault the home - layout is excellent. Rooms spacious and very clean. The food is of a very high standard. The nursing care is very professional.
They put on daily activities and it's great to see the staff and residents joining in as one big happy family.
When we visit, we are always made to feel welcome.
Aarandale Manor is an exceptional care home - highly recommend.

Reply from Kirsty Harris, Manager at Aarandale Manor

Thank you both so much for your wonderful, heartfelt comments. It is a pleasure to have Mum staying with us and she has fitted in with us so well. We look forward to spending time with her and to see her enjoying her new home as much as possible.


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Review from David R (Son of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Aarandale Manor for 4 years and was happy from the beginning. She loved how bright, modern and clean everything looked and called it "her hotel". "When are you coming to stay here?", she would say to us. At all times the staff treated her with kindness, dignity and patience.
She became very close to the care and nursing staff in particular and enjoyed a good repartee with them. The home gave her a wonderful 100th birthday party! The clinical care, kindness and love shown to our mum by the care staff at the end of her life was quite exceptional and we remain very touched by it. Under the current manager, the home has gone from strength to strength. She has moulded an excellent, conscientious and caring team. We have no hesitation in recommending Aarandale Manor Care Home!

Reply from Kirsty Harris, Manager at Aarandale Manor

David and family, thank you so much for your kind words. The team at Aarandale continue to talk about your mother and miss her greatly. We of course have her lovely painting in pride of place and this continues to be a talking point. Your mother will always be a part of the home.


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Review from Peter D (Brother of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly brother has been a resident of Aarandale for almost three years and the family are very happy with the care he has received. With dementia, it has not been easy for the staff to deal with him but they have gone above and beyond normal responsibilities, particularly after his recent periods
in hospital and resettlement to the home and specialist care. Ably led the various teams have shown standards of dedication for which the family are most grateful and we would also thank several members of staff in particular for all that they have done and for settling our minds at rest. We would also like to thank all others and those we have been unable to meet to assure them that their time and trouble is much appreciated. Always on our visits, our relative is clean and presentable, properly washed and shaved, having taken his regular medication and treated with great kindness and friendliness. We are most grateful.

Reply from Kirsty Harris, Manager at Aarandale Manor

Dear Peter, thank you for your kind words, it means a huge amount to the team and thank you for your continued support in what we do.


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Review from Maureen G (Wife of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring - coping with my husband's complex health needs. I am updated regularly on his health and my husband is extremely fond of the staff who try very hard to make him happy and comfortable and treat him with dignity.

Reply from Kirsty Harris, Manager at Aarandale Manor

Dear Maureen, thank you so much for your kind words. The team will continue to do all they can and continue to ensure he is happy, comfortable and that his person-centred needs are met. Also, thank you for the support you give to the team.


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Review from Avi H (Son of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Aarandale for the final 3 months of her life and passed away end of July 2022. This was the 3rd care home she was in and the first home that I was truly happy with. The home is very nicely appointed with nicely furnished communal areas and bedrooms with en suites. I believe
there was a good ratio of carers and nurses compared to other homes, many of whom went beyond the call of duty and were exceptionally kind to mum in her final days and weeks. Sometimes a resident will still want more time than the carers have and at weekends staffing levels seemed a little lower, but overall it seemed much improved compared to previous homes so I would definitely recommend this home. The care home manager was also very understanding of religious needs and was extremely kind and helpful when needed.

Reply from Kirsty Harris, The manager at Aarandale Manor

Thank you for your kind review, it was an absolute pleasure on all of our behalf to care for your mother and she remains to be missed. Kind regards, Kirsty.


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Review from Sandra C (Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I joined this care home on approximately the 28th of April 2022 after being a hospital patient. I was straight away welcomed by the staff and taken to a comfortable bedroom complete with a bathroom on the first floor. I was then given lunch and left to settle in, which I soon did. I was very impressed
with the standard of care, which I still am. I would therefore recommend the care home to anyone considering joining as a resident.

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Review from Ann F (Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for over four years and everything has improved since the current manager came here.

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Review from F H (Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at Aarondale Care Home for ten months and the facilities are very good. I have to say the management and staff are absolutely wonderful.

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Review from Stella B (Great-Niece of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Uncle has been a resident since February 2022 and I can happily say that he is very well looked after and cared for and I have no concerns or worries about him like I did with his last nursing home. He is treated with dignity and respect and he has had no complaints since moving into Aarandale.
He has a very nice room on the ground floor with a good view of the garden and greenery. The staff are lovely, friendly, warm and compassionate and I enjoy my weekly visits and always feel pleased when leaving that he is in such a nice care home.

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Review from Ray B (Son of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident from September 2021 until June 2022. Mum was looked after extremely well, all staff knew her giving her time addressing her always by name and reassuring her. As a family, we were all made very welcome and enabled to visit as often as possible, not easy in difficult times with
window visits and the pod facility the only ways to achieve this. Very important to us and her that these visits were facilitated and able to take place. Mum's cultural background was embraced and encouraged which enabled her to be comforted in times of uncertainty and need. Communication that we experienced was first class, through phone calls, e-mails and updating us of mum's wellbeing. Thank you all

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Review from Peter M (Brother of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care given to residents at Aarondale Manor luxury care home 'exceptional', the standard of care has exceeded my highest expectations. I have noticed a remarkable improvement in my sister's demeanour and the comfort of a splendid room with views of the green garden and the open aspect
beyond. Every carer and the administrative staff exude the highest and warmest level of care for my sister.

Reply from Jessa Avila, Registered General Manager at Aarandale Manor

Thank you very much for the lovely review, Peter. We are very pleased that she settled really well in Aarandale and participates in different social activities. We are looking forward to seeing you again during your visit. Stay safe always.


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Review from A O (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is exceptional. The staff are diligent, are meticulous in the cleanliness of all areas and attentive to the needs of my mother. My mother's health has improved massively since changing residence to this home and I appreciate the hard work all of the staff have put in.

Reply from Jessa Avila, Registered General Manager at Aarandale Manor

Thank you very much for such a great review. It is a pleasure to look after your mother. The team will continue to work hard in order to ensure safety and comfort for all our residents. You just brought a smile to the team. Looking forward to seeing you again at Aarandale. Stay well always and keep safe.


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Review from David (Son of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived on her own till she was 99. She had carers and support staff but not 24 hours a day because she didn’t want a live-in. However, she had a bad fall that led to surgery and a decline in memory.
She had to be in a care home. We searched and found most facilities unacceptable. Dirty smelly
and second rate. Mostly 2/3 stars. We found Aarandale thank goodness a five star amongst so much mediocrity.
We wanted my mother to be safe, healthy and happy and despite the pandemic the shutdowns the lack of visiting she has remained Covid free happy and safe.
She will be 101 years young on Jan 5 and in many ways that is thanks to the remarkable staff of nurses, carers and management at Aarandale
Thank you so very much.

Reply from Jessa Avila, Registered General Manager at Aarandale Manor

Thank you for such a wonderful review. It is indeed a pleasure to look after your mother - she is a delight and a very inspiring person. I am looking forward to seeing you again at Aarandale. Stay safe and well.


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Review from R Y (Husband of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been at Aarandale Manor for over five months. She has settled well thanks to compassionate and professional care from the staff and management. They cater for her special needs eg. diet and respect her idiosyncrasies without compromising her care. I am pleased to note that she is beginning
to do exercise work and to take a healthy interest in food. The allocated nurse has always kept me informed about my wife's health situation. On visiting or telephoning care home, I have been made welcome. Busy as they are, carers seem to find time to listen to residents with empathy. I have witnessed person-centred care in action. I recommend this care home.

Reply from Jessa Avila, Registered General Manager at Aarandale Manor

Thank you for very much for such a wonderful review. It is our pleasure looking after your wife. Also, I would like to thank you personally for your continuous support given to Aarandale's staff and management. I am looking forward to seeing you again during your visits. Keep yourself safe and well always.


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Review from J S (Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All is as good as one would want.

Reply from Jessa Avila, Registered General Manager at Aarandale Manor

Thank you for the lovely review. I am so pleased that you are happy and enjoying your stay here. Everyone at Aarandale Manor is happy looking after you, especially during this current pandemic.


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Review from N C (Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been here a short time, I have found everything ok and helpful.

Reply from Wendy Mcdonough, Regional Director at Aarandale Manor

Thank you for your feedback. It is lovely to hear that you are settling in well at Aarandale Manor and finding the experience positive. Your comments are appreciated and will be shared with the staff team.


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Review from Louise S (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 2 and a half happy years at Aarandale.
The first 6 months they had carers leaving and also managers, but they now have a wonderful manager, carers and nurses. They are all so attentive, caring and special people. They treated my mother like a queen! She settled in and loved the entertainment
and the food too. Aarandale has left me with special memories.
Thank you so much.

Reply from Wendy Mcdonough, Regional Director at Aarandale Manor

Dear Louise, many thanks for your lovely comments which are much appreciated by the management and the staff team. Your mother is dearly missed.


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Review from Kirti (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks in respite care at Aarandale Manor. She has described her stay as comfortable and happy. English is not her first language and although she likes European food, she is more used to Asian food. The staff understood these two things very well and accommodated her to the best
of their ability.

Reply from Iqbal Gurib, Registered General Manager at Aarandale Manor

Dear Kirti,
Many thanks for your review which is much appreciated.
It would be our pleasure to have your mother in our care again when you require any future respite. I will pass on your lovely comments to my staff.
Thank you again.


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Review from Shafit S (Daughter of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff gave my mother all the respect and dignity she needed. At the end of her life, they touched me so much with all the care and respect. Mum had some good days there -constantly laughing on some days. Arandale Manor is beautifully decorated and certainly feels like a hotel and not a nursing
home. The nurses are very professional and supporting. The manager has definitely turned this place around. I am glad that we chose Arandale for my mother. I would like to give praise to the absolutely perfect carers. All the other carers were also really lovely and very caring, the kitchen and cleaning staff too. I am going to miss this place.

Reply from Iqbal Gurib, Registered General Manager at Aarandale Manor

Dear Shafit - we are deeply touched by your kind words. We do miss your mum and you too. Look forward to see you at some stage soon. Kind regards, Iqbal.


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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Aarandale Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Aarandale Manor is calculated as follows: ( (204 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 259 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aarandale Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Sep 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

10 Bed Vacancies

posted 26 Feb 2025

Aarandale Manor currently has 10 beds available. Please feel free to come and visit our beautiful home


Awards / Recognitions (6)

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Meet the Team (1)

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Kirsty Harris

Job Title: Registered Home Manager

Chris Harris is a registered home manager at Aarandale Manor Care Home who overlooks day to day activities and medical needs of our residents, providing person-centred care and support.