Parking is available outside of the home.
Abbeyfield Winnersh has a Review Score of 9.8 (9.815) out of 10, based on 24 reviews in the last 2 years. Over all time Abbeyfield Winnersh has 58 reviews.
Review from Janet B (Wife of Resident) published on 10 February 2025
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Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh
Hi Janet. Thank you for your 5-star review of our Winnersh home. So glad you and your husband feel well cared for.
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Review from F D (Daughter of Resident) published on 30 January 2025
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Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh
Hi. Thank you for your 5-star review of our Winnersh home. So glad you and your mother can stay in touch.
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Review from Susie H (Daughter of Resident) published on 9 January 2025
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Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh
Hi Susie. Thank you for your 5-star review of our Winnersh home. Glad your mother is settling in.
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Review from R C (Son of Resident) published on 9 January 2025
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Reply from Ian Nancollas, Digital Marketing Team at Abbeyfield Winnersh
Thank you for your 5-star review of our Winnersh home. It's great to know your father has settled in.
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Review from P M (Son of Resident) published on 3 December 2024
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Reply from Alice Dunning, Care Home Manager at Abbeyfield Winnersh
Thank you for your review. It's lovely to hear your mother has settled so well.
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Review from Daphne C (Wife of Resident) published on 3 September 2024
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh
Thank you for taking the time to leave us a 5 star review. So pleased that you and your husband are please with your choice of Abbeyfield Winnersh.
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Review from E S (Daughter of Resident) published on 4 January 2024
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh
Thank you for taking the time to leave a review. I'm glad you feel your mother is well looked after and appreciate your kind word about our caring staff. We really appreciate your feedback.
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Review from Jan P (Partner of Resident) published on 3 January 2024
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh
Thank you for your kind review; we are pleased to hear that your partner is happy at Abbeyfield. So glad you like our ethos
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Review from Iain P (Son of Resident) published on 29 December 2023
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh
Thank you for taking the time to leave a review. We are glad you feel your mother is well looked after and all her needs are met. We really appreciate your feedback.
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Review from Kevin L (Son-in-law of Resident) published on 20 December 2023
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Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Abbeyfield Winnersh
Thank you for taking the time to leave a review. We're glad you felt your mother-in-law was well looked after and all her needs were met. We really appreciate your feedback.
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Review from N P (Son-in-law of Resident) published on 14 December 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh
Thank you for your kind review; we are pleased to hear that your mother-in-law is happy at Abbeyfield.
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Review from S N (Wife of Resident) published on 13 October 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh
We really appreciate you taking the time to leave feedback for us. We are glad that your husband was well cared for and that you were also looked after well by our staff. Thank you for such a kind review.
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Review from Jennifer P (Daughter of Resident) published on 13 September 2023
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Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield Winnersh
Thank you for your wonderful review - we are thrilled to read how pleased you are with the care and support you and your mother are receiving from the team at Abbeyfield Winnersh.
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Review from Mary C (Husband of Resident) published on 30 August 2023
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Reply from Lucie Taylor, Digital Marketing Manager at Abbeyfield Winnersh
Thank you for your kind review. We are thrilled to hear how your husband was cared for at Winnersh and that you felt supported straight away. We will pass your words on to the team. Thank you, Abbeyfield.
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Review from P D (Son of Resident) published on 15 August 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh
Thank you for your review of Winnersh, we are pleased to hear how happy you are with standard of care and engagement here. It is wonderful to know that your mother is happy and well looked after, which is what we strive for.
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Review from Kevin A (Son of Resident) published on 15 August 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh
Thank you Kevin for taking the time to leave such lovely comments, we are deeply sorry for your loss. We are so glad that your mother was happy here and developed such a close bond with our staff. We really appreciate your feedback.
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Review from Eileen W (Daughter-in-law of Resident) published on 14 August 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh
Thank you for taking the time to leave such positive feedback, we are delighted to hear that your father-in-law is well looked after and happy here.
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Review from Steven S (Granddaughter of Resident) published on 11 August 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh
Thank you for taking the time to leave such positive feedback Steven, we are pleased to hear that your Grandad was very happy here at Winnersh and was provided with such good care. We are deeply sorry for your loss.
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Review from Kevin M (Son of Resident) published on 27 July 2023
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Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh
Thank you for taking the time to leave us feedback Kevin, we are pleased to hear that you feel people are treated as part of the family as that is what we strive for.
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Review from D O (Son of Resident) published on 18 May 2023
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Reply from Amanda Sykes, Customer Relations Manager at Abbeyfield Winnersh
Thank you for taking the time to leave such positive feedback, we really appreciate your comments. It is great to hear how happy you are with the home and staff.
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The Review Score of 9.8 (9.815) out of 10 for Abbeyfield Winnersh is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.815 for Abbeyfield Winnersh is calculated as follows: ( (234 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 281 Ratings = 4.815
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abbeyfield Winnersh is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Jan 2019
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Job Title: House Manager
Alice started working in care in 2005, caring and cleaning in local Care Homes. Alice then joined Abbeyfield in 2012 as a Care Assistant, working towards Team Leader, Head of Care, and then managing Care Homes in 2018. She joined Abbeyfield Winnersh in September 2024.
Job Title: Deputy Care Home Manager
James started in care in 2011 working in Domiciliary Care Services. James then joined Abbeyfield in 2020 as Care Team Leader, progressing to Deputy Manager shortly after. James manages the downstairs areas of Winnersh which include our Male and Female Households, alongside our residential dementia household.
Job Title: Deputy Care Home Manager
Alex started working in care in 2009 working in hospital theatres, followed by nursing homes. Alex then joined Abbeyfield in October 2024. Alex manages the upstairs areas of Winnersh which include our residents of higher needs. Alex supports this by bringing his clinical background knowledge to the role.
Job Title: Customer Relations Manager
Amanda started working in care in 2016 when Abbeyfield Winnersh opened. She joined us as a Care Assistant, quickly progressing to Care Team Leader where she completed her NVQ in Dementia Pathways. In 2022 the role of Customer Relations Manager became available, and Amanda decided to make a change in her Abbeyfield journey. If you are looking for care for your loved one Amanda will support you through the process. In addition, Amanda manages our community engagement in the home, supporting our local community with safe spaces to meet in our beautiful summerhouse.
Job Title: Maintenance Operative
Jamal joined Abbeyfield Winnersh in 2022. Jamal has a varied role, which includes ensuring the compliance of all aspects of Health & Safety in the home, garden maintenance, redecoration and assisting in day-to-day repairs.
Job Title: Housekeeping Team Leader
Lisa joined Abbeyfield in 2021 as the Housekeeping Team Leader. Lisa has a team of housekeepers who work alongside her to ensure that our residents have a clean and comfortable home to live in. Lisa also oversees the laundry in the home.