Abbeyfield Winnersh

Woodward Close, Winnersh, Wokingham RG41 5NW
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9.8 58 Reviews
  • Abbeyfield Winnersh, Wokingham
Abbeyfield Winnersh is a dementia-friendly residential care home situated in the village of Winnersh, Wokingham. The care home is designed to allow freedom of movement throughout, flowing from one area into another.

The home has 62 en-suite bedrooms each with a brightly coloured front door complete with a letterbox and street lamp. Bedrooms have been provided with speciality furniture that is designed for easy access to residents' possessions.

Whilst each room has its own en-suite, the home also has separate spa-bathrooms with sensory lighting and the technology to be able to play favourite relaxing music.

A beauty salon, communal and private lounges, a cinema, shop and café complete the home and are available for residents and visiting friends and family to use at their leisure.

The large garden and roof terrace has been designed to encourage outside living with lots of areas for activity or relaxation. Recently built summer houses allow outdoor activities throughout the year and help with any hobbies residents wish to pursue.

When children visit they're provided a fun area and climbing frame with plenty of seating for residents to watch them play.

The aim is to treat residents as individuals and tailor the care they provide. Their team of staff are dedicated to ensuring all needs are met and expectations exceeded.

Abbeyfield are proud to offer respite stays here, a short-stay that can be planned ahead, or in the case of an emergency, last-minute. Suitable for individuals seeking support following post-operative or hospital care, or whilst their regular caregiver takes a break, respite care can also be used as a way of introducing long-term residential care to a loved one.

*Respite prices may vary depending on needs.

This property is managed by Abbeyfield Living Society (a trading name of The Abbeyfield Society).

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Care Provided by Abbeyfield Winnersh

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Alice Dunning (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Abbeyfield Winnersh

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,612
  • (these prices are only a guideline, please contact Abbeyfield Winnersh to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available outside of the home.


Abbeyfield Winnersh Reviews (58)

Total of 58, showing 21-40
9.8

Abbeyfield Winnersh has a Review Score of 9.8 (9.815) out of 10, based on 24 reviews in the last 2 years. Over all time Abbeyfield Winnersh has 58 reviews.

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Review from S A (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most amazing care home with such caring and engaging staff. They are welcoming, kind, considerate, warm and totally aware of any issues. I would highly recommend Abbeyfield to any prospective family, as this care home is exceptional in all respects. Any medical problems are promptly attended
to. My mother was encouraged to engage in activities but if she was not interested, then that was fine too and she was well supervised. All in all a wonderful care home! Thank you, Abbeyfield.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for such a positive review, we really appreciate you taking the time to leave feedback. We are very pleased to hear how happy you are with the home and the positive experience you have had with our staff.


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Review from J K (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our visit to look around Abbeyfield until Mum left after six weeks of respite care, we were extremely impressed with what the home has to offer. Mum has benefited enormously from the break and on returning home said she wanted to go back! The staff throughout Mum's stay have been so helpful and
nothing is too much trouble. The rooms and surroundings are kept spotless and although we haven't been there when activities have taken place, from what we have heard and read about it is clear that the residents are encouraged to maintain a healthy interest in all that's going on around them. We would certainly recommend Abbeyfield as somewhere to stay whether short or long-term. Everyone is so supportive and welcoming and it is a happy and caring environment.

Reply from Amanda Sykes, Customer Relations Manager at Abbeyfield Winnersh

Thank you for taking the time to leave such positive feedback, we really appreciate your comments. It is great to hear how happy you are with the home and staff.


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Review from G M (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides a clean, tidy, safe and well managed environment. There is a lovely atmosphere with warm and friendly staff who are always so helpful. Staff are welcoming, calm and very caring with my elderly dad and his particular needs. He is treated with kindness, dignity and respect. Staff
always find time to discuss any issues that arise and together we work to resolve them.
The quality of care has so far exceeded our high expectations, this choice of care home is definitely the right place for Dad.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for your kind comments, we are delighted to hear that your dad is happy here. We really appreciate such positive feedback.


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Review from A M (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are members of staff who go beyond the call of duty. They know who they are! I refer to them as earth angels.
Dad has been a resident at Abbeyfield for two years, my family and I have nothing but the highest of praise for the very professional team of carers and administrative staff.
Currently
dealing with personal problems, the team have shown great empathy which I sincerely appreciate. They don't just look after Dad, they look after the whole family! Always there to give advice and help with the mountains of documents to be completed.
Both parents celebrated their 90th birthdays on the 2nd and 14th of April, staff went out of their way to make it a very special day.
We were permitted to use the beautiful summer room set within the grounds equipped with a galley kitchen and bathroom.
Staff helped decorate the room and created a homely ambience. Our extended family and friends were very impressed.

Reply from Emma Theobald, Digital Marketing Manager at Abbeyfield Winnersh

Thanks for your amazing review of Abbeyfield, Winnersh. We're so pleased to hear about the support you have received from the team there, and the care that your parents have experienced. We're so glad we were able to put on a memorable party for them that your extended family enjoyed too - lovely feedback.


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Review from J L (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had dealings with plenty of homes in my work as a dial-a-ride driver for the less mobile, and this one is one of the best. Mum has dementia and is very mobile and active and sometimes agitated. The staff from top to bottom are wonderful with her, they are very knowledgeable and know their job
inside out. I would have never believed she would settle in a care home. The rooms are lovely and it was even suggested to bring her own bed to help her settle in (we were also offered a bed). She likes to roam around and is very independent, the staff have supported and encouraged this. They have also supported me with the same care and understanding. Abbeyfield Winnersh has top marks from me.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for taking the time to leave such positive feedback, we really appreciate your comments. It is great to hear how happy you are with the home and staff. It is wonderful to know how well your mum is being looked after.


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Review from Graham H (Partner of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my own ill health and my dear partner's Alzheimer's, I had to find a care home that I could really trust and know that she would get the best care.
Well after 2 months of being at Abbeyfield, I just couldn't have asked for more.
From my 1st enquiry to my show round the management and staff
completely put my mind at ease. No question was unanswered and the compassion for our situation was 100% genuine. The home is modern and always spotless. I visit often and the staff have become true friends as they honestly care so much about all the residents. She has been totally spoilt with love and attention with regular sessions of pamper for her hair and makeup and I can see in her eyes that she is feeling so happy. The entertainment team are so good with daily activities and I honestly enjoy going there to help with the quizzes, crosswords and music games and can see that it really helps the residents. She also loves the food and I really want to say thanks to you all with my love.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for taking the time to leave such a kind review Graham, we are delighted to hear how happy you are with Abbeyfield and that our staff have been able to support you and your family.


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Review from Alison B (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time mum has been at Abbeyfield care home, its staff have been nothing short of amazing. The care and compassion shown towards meeting her every day needs has meant she has settled in well and feels this is her new home. Management and staff are always approachable and keep me fully updated
with all care information.

Reply from Suzanne Brammer, Digital Officer at Abbeyfield Winnersh

Thank you for your review, Alison, we are delighted to hear that your Mum has settled in well. We really appreciate such positive feedback.


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Review from K S (Friend of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff helpful and caring, can't do enough for residents. Happy atmosphere in the unit, all called by first names. Residents happy and settled. Accommodation clean and comfy. Good activities programme.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for such positive feedback, we appreciate your feedback.


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Review from Carolyn R (Daughter of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum entered Abbeyfield in June 2022. It had become really tough keeping her settled and safe at home. Mum settled very quickly and is very happy there, although she doesn't understand that she is in a care home, which I think also demonstrates how friendly and relaxed the environment is. We were
well supported when Mum entered the home, which was amazing. We are extremely pleased with Abbeyfield.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for your feedback Carolyn, we really appreciate such positive comments and are pleased to hear that your mum has settled in well.


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Review from Rosemary E (Daughter of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Abbeyfield for almost two years. The care Mum receives is excellent and centred around Mum's individual care needs. The admin team always check on relatives when they phone, it's just like a family. All the staff are very caring and keep in contact with us on a regular basis. Cannot
recommend more highly.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for you for leaving such a lovely review Rosemary, we are delighted to hear that your Mum enjoys living at Winnersh.


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Review from Christopher Y (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my father to Abbeyfield after he has spent a month at a council-sponsored venue following his discharge from hospital. There could not be a greater example of how care should be provided than Abbeyfield. This place, the staff and the entire organisation is solely focused on the patient and their
needs which could not be further from the experience at the other home. Abbeyfield is everything a care facility should be. Cannot recommend it highly enough.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review Christopher, we are delighted to hear such positive feedback. Your comments are very much appreciated.


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Review from Catherine G (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care Home. The staff at Abbeyfield Winnersh looked after mum so well - we can’t thank them enough for making a difficult time easier. They always made us feel welcome. They were amazing during lockdown keeping everyone safe and well.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for taking the time to leave such a positive review Catherine. We are so pleased that the staff made things easier for you and your family.


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Review from Helen N (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Abbeyfield Winnersh in August 2020 when restrictions with covid were severe. The team handled Mum's move really well and supported her and her family as best they could ensuring we had video calls and updates. Spring forward to May 2022 and Mum is doing well. Her care needs are being met,
she's settled and the Winnersh team look after her very well. They are always on hand for questions and I feel comfortable that Mum is in good hands.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for your feedback Helen, it is great to know that you feel comfortable with the staff taking care of your mum at Winnersh. We really appreciate you taking the time to leave such positive comments.


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Review from Ruth H (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the home for 6 years and in this time I have nothing but praise and admiration for all the staff from cleaners to managers. They all go above and beyond to ensure the residents are given an excellent standard of care. They are treated with respect and dignity, they keep them safe. Communication
with families is excellent. Nothing is too much trouble. On visits, the residents are happy and relaxed. Mum is happy. We couldn't ask for more.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for such a glowing review Ruth, it is wonderful to see that your Mum is so happy here. We really appreciate your positive feedback.


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Review from Carolyn C (Wife of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield staff are always helpful and friendly. The home is very well run and my husband is taken care of and happy there.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for your kind words Carolyn we are delighted to hear that your husband is happy living at Winnersh. We really value your positive feedback.


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Review from Helen M (Daughter of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield Winnersh is a truly exceptional care home. I want to thank the staff from the bottom of my heart for the care they give to my mum. The staff are amazing - from the chefs to the day/night staff - they all know mum by name, they understand her personality and show an incredible amount of love,
care and attention. I looked at a lot of care homes before selecting Abbeyfield Winnersh because it has a very different ethos. Mum has always loved to walk - she lived in the New Forest by the coast and she grew up in rural Scotland. Abbeyfield Winnersh is designed to enable residents to wander around the grounds in complete safety. The staff are so creative and caring. The care home seems to really care about its staff and that translates into exceptional care for residents. I get a call every week to let me know how mum is doing. I feel like the Abbeyfield staff are like mum's family. I trust them completely to look after mum's best interests when I can't be there. Thank you - you're incredible people.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

This is wonderful to hear Helen, thank you for taking the time to leave such wonderful comments. We are very pleased to know that your Mum has such a great time at Winnersh and is able to continue with her love of walking. We really appreciate your positive feedback.


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Review from Maurice P (Cousin of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield Winnersh is not wholly open to visitors, however on recent occasions when I have visited her in her room she appears well cared for. Staff are caring, her dignity is maintained and she is encouraged to participate in communal life. Admin/care/management staff are always accessible, knowledgeable,
and supportive.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for your review, Maurice, we are pleased to hear the positive feedback on your cousin's care at Winnersh. We appreciate you taking the time to leave such kind comments.


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Review from Dinah F (Daughter of Resident) published on 28 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum ended up in hospital in April 2022 and needed respite care urgently so she could be discharged. Abbeyfield Winnersh came highly recommended and they were very quick to arrange her discharge and organise a room for her at Winnersh. The care mum has received has been fantastic, and we have been
kept informed of her progress all the time. Thank you also to the care the staff gave to my sister and I too, as we have both felt very supported at such a difficult time making decisions for mum. Mum is a walker and she is able to access the gardens from her room on her own during the day which has also helped with her recovery. Mum has loved the activities, especially Woody the dog! The rooms are spotless, and mum always looked so well turned out (she has always been a snappy dresser). There is always someone there at the end of the phone or buzzer when you visit. I cannot recommend Abbeyfield highly enough all the staff are just amazing, thank you!

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review Dinah, we are delighted to hear how happy your mum is at Winnersh. It is great to hear that she has received such fantastic care and has been able to enjoy the gardens and activities. The staff will really appreciate your comments.


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Review from David S (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care given to my father for his 2 weeks stay, staff friendly and kind, facilities in great order and clean, food was varied, quantity never in question and the food was of a very good quality. Access to the building and COVID testing all seemed to be managed to a high standard.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for your kind review David we really appreciate your comments.


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Review from Claire T (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Abbeyfield Winnersh for 3 1/2 years where he has been happy, content and extremely looked after by the most kind, caring and energetic staff. The food is amazing and the staff do everything to make my dad comfortable and engaged in lots of activities. I sleep better at night knowing
my dad is safe, loved and cared for.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review, Claire, we are so pleased to see that your Dad enjoys living at Winnersh. Your positive comments are very much appreciated.


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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Abbeyfield Winnersh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Abbeyfield Winnersh is calculated as follows: ( (234 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 281 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeyfield Winnersh is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Alice

Alice

Job Title: House Manager

Alice started working in care in 2005, caring and cleaning in local Care Homes. Alice then joined Abbeyfield in 2012 as a Care Assistant, working towards Team Leader, Head of Care, and then managing Care Homes in 2018. She joined Abbeyfield Winnersh in September 2024.


James

James

Job Title: Deputy Care Home Manager

James started in care in 2011 working in Domiciliary Care Services. James then joined Abbeyfield in 2020 as Care Team Leader, progressing to Deputy Manager shortly after. James manages the downstairs areas of Winnersh which include our Male and Female Households, alongside our residential dementia household.


Alex

Alex

Job Title: Deputy Care Home Manager

Alex started working in care in 2009 working in hospital theatres, followed by nursing homes. Alex then joined Abbeyfield in October 2024. Alex manages the upstairs areas of Winnersh which include our residents of higher needs. Alex supports this by bringing his clinical background knowledge to the role.


Amanda

Amanda

Job Title: Customer Relations Manager

Amanda started working in care in 2016 when Abbeyfield Winnersh opened. She joined us as a Care Assistant, quickly progressing to Care Team Leader where she completed her NVQ in Dementia Pathways. In 2022 the role of Customer Relations Manager became available, and Amanda decided to make a change in her Abbeyfield journey. If you are looking for care for your loved one Amanda will support you through the process. In addition, Amanda manages our community engagement in the home, supporting our local community with safe spaces to meet in our beautiful summerhouse.


Jamal

Jamal

Job Title: Maintenance Operative

Jamal joined Abbeyfield Winnersh in 2022. Jamal has a varied role, which includes ensuring the compliance of all aspects of Health & Safety in the home, garden maintenance, redecoration and assisting in day-to-day repairs.


Lisa

Lisa

Job Title: Housekeeping Team Leader

Lisa joined Abbeyfield in 2021 as the Housekeeping Team Leader. Lisa has a team of housekeepers who work alongside her to ensure that our residents have a clean and comfortable home to live in. Lisa also oversees the laundry in the home.