Abbeyfield Winnersh

Woodward Close, Winnersh, Wokingham RG41 5NW
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9.8 63 Reviews
  • Abbeyfield Winnersh, Wokingham
Abbeyfield Winnersh is a dementia-friendly residential care home situated in the village of Winnersh, Wokingham. The care home is designed to allow freedom of movement throughout, flowing from one area into another.

The home has 62 en-suite bedrooms each with a brightly coloured front door complete with a letterbox and street lamp. Bedrooms have been provided with speciality furniture that is designed for easy access to residents' possessions.

Whilst each room has its own en-suite, the home also has separate spa-bathrooms with sensory lighting and the technology to be able to play favourite relaxing music.

A beauty salon, communal and private lounges, a cinema, shop and café complete the home and are available for residents and visiting friends and family to use at their leisure.

The large garden and roof terrace has been designed to encourage outside living with lots of areas for activity or relaxation. Recently built summer houses allow outdoor activities throughout the year and help with any hobbies residents wish to pursue.

When children visit they're provided a fun area and climbing frame with plenty of seating for residents to watch them play.

The aim is to treat residents as individuals and tailor the care they provide. Their team of staff are dedicated to ensuring all needs are met and expectations exceeded.

Abbeyfield are proud to offer respite stays here, a short-stay that can be planned ahead, or in the case of an emergency, last-minute. Suitable for individuals seeking support following post-operative or hospital care, or whilst their regular caregiver takes a break, respite care can also be used as a way of introducing long-term residential care to a loved one.

*Respite prices may vary depending on needs.

This property is managed by Abbeyfield Living Society (a trading name of The Abbeyfield Society).

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Care Provided by Abbeyfield Winnersh

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Alice Dunning (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Abbeyfield Winnersh

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,612
  • (these prices are only a guideline, please contact Abbeyfield Winnersh to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available outside of the home.


Abbeyfield Winnersh Reviews (63)

Total of 63, showing 41-60
9.8

Abbeyfield Winnersh has a Review Score of 9.8 (9.845) out of 10, based on 29 reviews in the last 2 years. Over all time Abbeyfield Winnersh has 63 reviews.

Overall Experience

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Review from Helen M (Daughter of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield Winnersh is a truly exceptional care home. I want to thank the staff from the bottom of my heart for the care they give to my mum. The staff are amazing - from the chefs to the day/night staff - they all know mum by name, they understand her personality and show an incredible amount of love,
care and attention. I looked at a lot of care homes before selecting Abbeyfield Winnersh because it has a very different ethos. Mum has always loved to walk - she lived in the New Forest by the coast and she grew up in rural Scotland. Abbeyfield Winnersh is designed to enable residents to wander around the grounds in complete safety. The staff are so creative and caring. The care home seems to really care about its staff and that translates into exceptional care for residents. I get a call every week to let me know how mum is doing. I feel like the Abbeyfield staff are like mum's family. I trust them completely to look after mum's best interests when I can't be there. Thank you - you're incredible people.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

This is wonderful to hear Helen, thank you for taking the time to leave such wonderful comments. We are very pleased to know that your Mum has such a great time at Winnersh and is able to continue with her love of walking. We really appreciate your positive feedback.


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Review from Maurice P (Cousin of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield Winnersh is not wholly open to visitors, however on recent occasions when I have visited her in her room she appears well cared for. Staff are caring, her dignity is maintained and she is encouraged to participate in communal life. Admin/care/management staff are always accessible, knowledgeable,
and supportive.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for your review, Maurice, we are pleased to hear the positive feedback on your cousin's care at Winnersh. We appreciate you taking the time to leave such kind comments.


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Review from Dinah F (Daughter of Resident) published on 28 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum ended up in hospital in April 2022 and needed respite care urgently so she could be discharged. Abbeyfield Winnersh came highly recommended and they were very quick to arrange her discharge and organise a room for her at Winnersh. The care mum has received has been fantastic, and we have been
kept informed of her progress all the time. Thank you also to the care the staff gave to my sister and I too, as we have both felt very supported at such a difficult time making decisions for mum. Mum is a walker and she is able to access the gardens from her room on her own during the day which has also helped with her recovery. Mum has loved the activities, especially Woody the dog! The rooms are spotless, and mum always looked so well turned out (she has always been a snappy dresser). There is always someone there at the end of the phone or buzzer when you visit. I cannot recommend Abbeyfield highly enough all the staff are just amazing, thank you!

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review Dinah, we are delighted to hear how happy your mum is at Winnersh. It is great to hear that she has received such fantastic care and has been able to enjoy the gardens and activities. The staff will really appreciate your comments.


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Review from David S (Son of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care given to my father for his 2 weeks stay, staff friendly and kind, facilities in great order and clean, food was varied, quantity never in question and the food was of a very good quality. Access to the building and COVID testing all seemed to be managed to a high standard.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for your kind review David we really appreciate your comments.


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Review from Claire T (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Abbeyfield Winnersh for 3 1/2 years where he has been happy, content and extremely looked after by the most kind, caring and energetic staff. The food is amazing and the staff do everything to make my dad comfortable and engaged in lots of activities. I sleep better at night knowing
my dad is safe, loved and cared for.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you for taking the time to leave a review, Claire, we are so pleased to see that your Dad enjoys living at Winnersh. Your positive comments are very much appreciated.


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Review from Ann W (Daughter of Resident) published on 1 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Abbeyfield is the best home I could find for my father. Plenty to keep him occupied and staff have original ideas of activities.

Reply from Suzanne Brammer, Digital Marketing Officer at Abbeyfield Winnersh

Thank you Ann for taking the time to leave a review, we really appreciate your kind comments.


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Review from Lindsey R (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum took a while to settle when she originally went in July 2017. She went in for respite care, but the reality was it ended up being best for her to remain. The staff were patient and kind, trying to help her settle. She loved the fact that her room had a door into the garden and she could go out
whenever she wanted. I was really happy that she was able to be independent for as long as she was able, to take herself out into the secure grounds whenever she wanted. Abbeyfield always felt more like a hotel than a home. There are activities every day, of a wide range. Residents can opt-in or out as they wish, but staff gently encourage them to attend to be a part of the life of the home. Dementia is a cruel disease, but the residents are very happy forming friendships with each other and staff. My mum talked about her afternoon teas and get-togethers, which replicated her previous life. The staff were always really caring, and I never had any concerns about the standards of care.

Reply from Lucie Walker, Digital Marketing Manager at Abbeyfield Winnersh

Hi Lindsey, thank you for taking the time to leave such a wonderful review of Winnersh.
We have passed your comments on to the team who said, 'It was a pleasure to support your mum whilst she lived at Winnersh - she certainly will be missed. We all wish you and your family well.'
Abbeyfield


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Review from Helen L (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Abbeyfield Winnersh for 4 years now. I have always had total confidence in the care received.
The staff are committed, caring and compassionate. They show genuine affection for the residents.
The home itself is spotlessly clean and fresh, as well as bright and airy.
It
has been specifically designed with dementia residents' needs in mind.

Reply from Suzanne Brammer, Regional Marketing Executive at Abbeyfield Winnersh

Thank you for such positive feedback, very much appreciated.


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Review from Janet C (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Abbeyfield Winnersh in August 2019. It took her a while to settle and for me to get to know her new life. She is always called by her name and the staff always make her feel wanted. Since December Mum has deteriorated and become unwell she is now confined to bed she needs every bit of care
available and is given it without question. I am kept informed at all times even during the COVID crisis. I wouldn't hesitate to recommend Abbeyfield.

Reply from Suzanne Brammer, Regional Marketing Executive at Abbeyfield Winnersh

Thank you, Janet, for taking the time to leave such positive feedback. We are glad to hear that your mum is well cared for and we wish you both all the best.


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Review from Christine M (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We viewed several care homes for my mother before settling on Abbeyfield, although from the moment we stepped through the doors we knew it was the right place! It has a warm, friendly atmosphere, is spotlessly clean and beautifully furnished. The bedrooms are equally charming and well furnished. Most
importantly it is “home” for Mum, where she is loved and cared for beyond expectations. The kitchen provides lovely food for the fussiest residents, and the entertainment team are amazing.
I cannot recommend Abbeyfield enough!

Reply from Suzanne Brammer, Regional Marketing Executive at Abbeyfield Winnersh

Thank you for taking the time to leave a review.


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Review from Sally W (Friend of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield is a lovely home. You are always warmly welcomed when you arrive to visit. Residents are looked after extremely well with plenty of activities and lovely food. All of the staff are extremely friendly and are very supportive and kind to their residents. The home is very clean with very nice
memory reminders dotted around the home.

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Review from Karen (Daughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed at Abbeyfield for nearly three years and although there was a problem with staff in the first two years, I am glad to say it is at its best; they are caring, attentive and proactive. I love the warm welcome, making it easier to visit and my Mum can walk anywhere in the home or garden
when she wants. The talented activities team arrange fun and interesting things to do, including theme days to give the home a different feel for the residents. There are regular relatives meetings and should you need any support, the lovely staff or support group meetings are there to help.

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Review from A T (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I do feel that a bit more at the home could be done. There is a shop there but what is the reason for it being shut? I think some of the residents would love to shop for magazines, sweets, birthday cards etc. I am sure there are some residents who are able to shop.
They are lovely staff but I would
like to see residents that can be, to go out of the home. A trip in a car to a garden centre or even a little run around the countryside. Being cooped up all day surely does not do them any good. Also evenings nothing going on. Maybe the television put on with a film would entertain those that are up a bit later.

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Review from Jeanette H (Ex Family Member) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbeyfield is a lovely warm comfortable home with excellent staff. There are lots of activities for residents and relatives are welcome to join in. The residents are well cared for, the rooms are spacious and bright. Abbeyfield is a modern building with lots of light and comfortable places to sit everywhere.
The garden is lovely. Food is lovely too.

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Review from L H (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Abbeyfield from the beginning and is treated like a family member. She is very happy and has formed many special relationships at Abbeyfield. All the staff are so kind and supportive not only with the residents but family members too. I couldn't recommend Abbeyfield enough.

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Review from David G (Son of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent care home specialising in dementia care. Good, modern facilities. Caring and attentive staff and an excellent range of activities appropriate for the residents.

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Review from Stephen B (Son-in-law of Resident) published on 9 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother-in-law was here from when it was first opened. Initially for the first 9 months it seemed to be a wonderful care home for her.
Unfortunately there seemed to be a major problem of keeping hold of a manager. I estimate around 5 new managers in a period of 18 to 24 months.
Unfortunately she
was asked to leave because they did not have the appropriate staff to care for her needs. Medication was not given when required and we were not informed of this for some reason. Luckily she has now moved to a new home which seems at the moment to have been for the best. Some really great staff, but some not!

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Review from J B (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home's physical design is good as residents and their families can move around to various small lounges, seating areas, inside and out. It is a shame that there has been such a high turnover of managers, but lots of the other staff remain and many work hard and are kind and caring of the residents.
The chef makes amazing cakes.

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Review from Ralph (Son-in-law of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was hard agreeing with my wife that it was time for her mother to go into a home for some respite care, and even harder deciding that it was best for her to stay permanently. But her memory was failing fast and it was ever harder to keep her safe and entertained at our home. However, Abbeyfield Winnersh,
the best place we found, has been brilliant for her.
There is always a cup of tea available for her, she is able to get outside and take walks whenever she wants, the staff all seem to know her by name and make a point of stopping to chat to her. They will make alternative food if necessary, and she has been able to continue to drink her red wine with dinner!
It is easy for us to get to and also to park at, but tracking her down sometimes can be a bit difficult, as she might be around the back walking, in one of the lounges talking, watching a film in the cinema, or sitting in a courtyard. Or she might just be walking around one of the specially designed no dead end corridors!

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Review from Alison H (Daughter of Resident) published on 18 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother is treated as an individual.
Staff work hard to ensure her needs are met.
This is the best environment she could be in - the building design is impressive.
Support for families is excellent.
The food is lovely and family/friends are made to feel very welcome when staying for meals across
the day.
The family room refreshments are much appreciated after a long journey.
Strong Management team and staff seem happy at work.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Abbeyfield Winnersh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.845 for Abbeyfield Winnersh is calculated as follows: ( (293 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 341 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbeyfield Winnersh is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Alice

Alice

Job Title: House Manager

Alice started working in care in 2005, caring and cleaning in local Care Homes. Alice then joined Abbeyfield in 2012 as a Care Assistant, working towards Team Leader, Head of Care, and then managing Care Homes in 2018. She joined Abbeyfield Winnersh in September 2024.


James

James

Job Title: Deputy Care Home Manager

James started in care in 2011 working in Domiciliary Care Services. James then joined Abbeyfield in 2020 as Care Team Leader, progressing to Deputy Manager shortly after. James manages the downstairs areas of Winnersh which include our Male and Female Households, alongside our residential dementia household.


Alex

Alex

Job Title: Deputy Care Home Manager

Alex started working in care in 2009 working in hospital theatres, followed by nursing homes. Alex then joined Abbeyfield in October 2024. Alex manages the upstairs areas of Winnersh which include our residents of higher needs. Alex supports this by bringing his clinical background knowledge to the role.


Amanda

Amanda

Job Title: Customer Relations Manager

Amanda started working in care in 2016 when Abbeyfield Winnersh opened. She joined us as a Care Assistant, quickly progressing to Care Team Leader where she completed her NVQ in Dementia Pathways. In 2022 the role of Customer Relations Manager became available, and Amanda decided to make a change in her Abbeyfield journey. If you are looking for care for your loved one Amanda will support you through the process. In addition, Amanda manages our community engagement in the home, supporting our local community with safe spaces to meet in our beautiful summerhouse.


Jamal

Jamal

Job Title: Maintenance Operative

Jamal joined Abbeyfield Winnersh in 2022. Jamal has a varied role, which includes ensuring the compliance of all aspects of Health & Safety in the home, garden maintenance, redecoration and assisting in day-to-day repairs.


Lisa

Lisa

Job Title: Housekeeping Team Leader

Lisa joined Abbeyfield in 2021 as the Housekeeping Team Leader. Lisa has a team of housekeepers who work alongside her to ensure that our residents have a clean and comfortable home to live in. Lisa also oversees the laundry in the home.