Milngavie Manor Care Home

Craigton Road, Milngavie, Glasgow G62 7JG
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9.9 30 Reviews
  • Milngavie Manor Care Home, Glasgow
Situated in the picturesque town of Milngavie, just north-west of Glasgow, Milngavie Manor offers residential, dementia and nursing care for the older community within a luxury environment.

Milngavie Manor offers:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for
comfortable and stylish living.

- A dedicated dining suite for private celebrations and special occasions with
family and friends.

- A roof terrace and two balcony terraces with spectacular views, as well as a
putting green and a number of private gardens offering a variety of outdoor
spaces to enjoy.

- A wellbeing and beauty salon which includes hairdressing and a nail bar for
manicures, pedicures and the signature Hamberley hand massage.

- A café to enjoy a cappuccino and a slice of homemade cake with family and
friends.

- A deluxe cinema where residents can enjoy favourite films or the latest
releases in classic style.

Alongside the superb features and hotel-style facilities, Milngavie Manor care home offers an exceptional level of care.

The stunning care home benefits from a dedicated and experienced team who are committed to providing the very best care for residents, and enjoys a 'very good' rating from the care inspectorate.

Milngavie Manor offers 24 hour residential, dementia and nursing care. Contact the team today to find out more.

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Care Provided by Milngavie Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Elaine Alexander (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Milngavie Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690

  • Respite will be subject to a 10% uplift on the weekly fees.
  • (these prices are only a guideline, please contact Milngavie Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting


  • Parking

  • Onsite parking available


Milngavie Manor Care Home Reviews (30)

Total of 30, showing 1-20
9.9

Milngavie Manor Care Home has a Review Score of 9.9 (9.864) out of 10, based on 10 reviews in the last 2 years. Over all time Milngavie Manor Care Home has 30 reviews.

Overall Experience

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Review from A J (Sister-in-law of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit I was impressed by the professionalism, friendliness and concern exhibited by all staff. This continued throughout my relative' s respite stay.
Everyone I came into contact with went out of their way to reassure and to help both the resident and the family.
The bedrooms and
the public areas are lovely and spotlessly clean.
Overall an outstanding care home.

Reply from Thomas McGlashan, Customer Relations Manager at Milngavie Manor Care Home

Thank you very much for taking the time to leave a review of your experience of Milngavie Manor during your relatives respite stay - it is much appreciated and we will ensure your positive feedback is passed onto all of the team at the home. Best wishes.


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Review from S S (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience was the interview conducted by a staff member to determine whether my mum would be able to go to "the Manor" for respite care. This interview put us at ease and we felt very confident as to the process and the handling of a very delicate issue. Upon arrival "the Manor" we were welcomed
very kindly by everyone smiling and greeting us with open arms. This put us at ease and I was sure I had picked the best place for my mum to be looked after. To date, I am very pleased with all the care and compassion that has been shown to mum who is settled and enjoying all aspects of "the Manor", staff, food and activities.

Reply from Thomas McGlashan, Customer Relations Manager at Milngavie Manor Care Home

Thank you for taking the time to leave a review of yours and your mum's experience at Milngavie Manor and really appreciate your feedback. We are pleased to hear it has been a positive experience. We will ensure your comments are shared with all of the team. Many thanks again.


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Review from Susan M (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Milngavie Manor for 5 years now. He loves living there. It is such a warm, welcoming home and is always clean. The staff are just lovely, are so caring and know my dad's likes and needs very well. The food is delicious and the care home runs a couple of activities every
day to keep residents entertained. I would highly recommend Milngavie Manor when looking for a care home for a loved one.

Reply from Thomas McGlashan, Customer Relations Manager at Milngavie Manor Care Home

Thank you very much for taking the time to leave a review for Milngavie Manor. We are pleased to receive your positive feedback and praise for the home and the full team who care for residents who have chosen to live here. We look forward to seeing you again soon when you visit.


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Review from J B (Husband of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Milngavie Manor has the most excellent facilities and care staff. My wife is getting the best attention and care possible and it’s a great relief to me to know that she is so well looked after. I have no hesitation in giving the home 5 stars in every category.

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Review from Elaine J (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Milngavie Manor for seven years now, so you can say we are very happy with the care and attention she receives. Mum is now 99 years old and knows the staff very well, she has seen some come and go and some who have left over the past few years still come to visit her.
The home is
very much to our taste regarding cleanliness and the staff always have her dressed smartly and her hair is always done. The food is first class and she very much enjoys it. Activities are extremely good albeit she doesn’t always join in as she gets tired sometimes.
The home has a mini-bus and Mum and other residents enjoy being taken out on outings fairly regularly. Very pleased with the new manageress who is always ready to listen to any concerns that we may have.
I would thoroughly recommend this home to others who are looking for a care home where they can be assured that their loved ones will be well looked after.

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Review from Caroline C (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of our Mum is exemplary. There is a detailed knowledge of her needs and wishes and very good monitoring of her complex health conditions. Standards of cleanliness are excellent. In short all the staff show her and us daily how they care for her.

Reply from Sarah Webber, Marketing and Partnerships Manager at Milngavie Manor Care Home

Thank you so much for taking the time to write this review - we are incredibly proud of our exceptional team!


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Review from R C (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely décor and activities on at Christmas. Beautiful table set for Christmas lunch. Staff always kind and caring. Helpful too in assisting with making my mum ready for appointments off-site. Super clean too.

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Review from Andrew H (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father had a severe stroke, I came to visit the home daily for a few hours over a ten-day period whilst my family recovered from bouts of Covid. As a frequent, persistent visitor during that time, I was able to observe multiple "days in the life" of my father in the home. He has lived there
for one and a half years and this is the latest stage in his decline. The carers were superb, thoughtful, sensitive, caring in the complete sense of the word. Food was oof the scale excellent and enjoyed. The new manager was great, listened, acted, took on board feedback and was knowledgeable. Great nurses too, with the right medical treatments and proactivity. Deeply impressed.

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Review from S A (Wife of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by the level of care my husband has received and the professional standards shown by the staff. He has a pleasant spacious room and enjoys the meals served. The staff always have time to talk and discuss any issues

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Review from Karen C (Daughter of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Milngavie Manor for over four years. Throughout she has been thoughtfully looked after. All staff are pleasant and kind, patient and with an essential sense of humour. As a family, we are glad and grateful to have our mum so well cared for.

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Review from Mary K (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have found more loving and caring staff for our dad who had dementia and whose home was Milngavie Manor for the last two years. So supportive to my mum too. Speaks volumes about the calibre of their staff, that each evening after ending their shifts, they stopped by my dad's room, to spend
time with him and his children when he was on palliative care.

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Review from C J (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother went into Milngavie Manor with dementia at the beginning of the Covid outbreak. We therefore could not inspect the home ourselves but had a good feeling about it from talking to staff and looking from the outside. All our hopes have been fulfilled, our mother is happy, relaxed and well cared
for. We can visit her regularly now and always come away feeling reassured.

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Review from Alan D (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Personable, professional and able staff provide my mum with a safe and stimulating environment. I can't fault the level of care that she receives at Milngavie Manor. This has been a very successful move for her.

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Review from Viven M (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first moment of her arrival, 3 and a half years ago, my mum knew she was going to fit in and feel very much at home here.
There are so many positives that Milngavie Manor stands out from the crowd and from other existing care homes.
Whenever I visit, there is always a feeling of friendliness
and helpfulness and the continual excellent dedication and care from each staff member, throughout all departments, is clearly evident.
Very happy to see the new manager making her presence known to residents and visitors alike, adding to that 'cared for experience' it would be good if Hamberley Care Homes would acknowledge the hard-working staff, especially during staff shortages where they are stretched and undervalued.

Reply from David Holbrook, Regional Community Relations Lead at Milngavie Manor Care Home

Thank you very much for your review, it's a pleasure for us to care for Mum at Milngavie Manor.


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Review from D L (Nephew of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Milngavie Manor for the past 5 months.
All staff are extremely professional, attentive and appear highly skilled.
The public areas are well furnished and there is a high level of cleanliness noticeable throughout.
Residents bedrooms are warm, well decorated and personalised.
The en-suite bathrooms are kept spotlessly clean.
Food appears to be nutritious, varied and plentiful.
In my opinion the staff and management really do get to know their clients. They communicate regularly with me about my aunt's care and I feel that they listen to any concerns that I may have and act quickly to reassure me.
As my aunt has advanced dementia she can get very agitated and anxious at times. During such times I have witnessed how the care staff show patience in calming, reassuring and redirecting her.
It is a great comfort to me to know that my aunt is treated with respect and dignity and is well cared for.
I can’t recommend Milngavie Manor highly enough.

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Review from Alison K (Niece of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my aunt has been receiving at Milngavie Manor since moving from another care home three months ago. I believe she is being very well cared for with staff keeping me well informed on how she is settling in and with regards to her health and wellbeing. All members of staff
I have met, management, reception, cleaners, carers, nurses, and entertainment staff, are all very approachable and appear to be doing a great job in these challenging times. The chefs do a wonderful job keeping the residents fed, the quality and variety of food is great. All areas of the home are well maintained and are kept very clean - residents' rooms are spacious and nicely decorated, as are the common areas (lounges, dining rooms, cafe etc). I would have no hesitation recommending Milngavie Manor for a loved one.

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Review from I M (Wife of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted with the care given to my husband over the past 3 months. I appreciate the effort made during a period of lockdown to keep all the residents safe. From the reception, personal care staff, the cleaning and laundry staff and the catering staff, all have been supportive of my husband's needs.

Reply from David Holbrook, Regional Community Relations Lead at Milngavie Manor Care Home

Thank you very much for your kind words, it's our pleasure to provide care.


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Review from Vivienne R (Sister of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is extremely well looked after and is always clean and tidy.
Staff are very good, and nothing is too much trouble.
The establishment is clean and tidy with nice decor.
Food is good and nourishing.
Entertainment is well planned and fun.
I have no complaints.

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Review from James M (Great-Nephew of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, really is luxury but homely at the same time. Got everything you need, cafe, cinema and nice gardens. My aunt loves it and would recommend anyone to visit.

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Review from E M (Wife of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband has received at Milngavie Manor. The staff are attentive and always willing to attend to my husband's needs. There is always a well-cooked, tasty and varied menu available at mealtimes. A variety of events and activities take place every week, residents choir,
painting, exercise, book club, musical entertainment to name a few. I always feel welcome when I visit and often join in the activities with my husband.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Milngavie Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Milngavie Manor Care Home is calculated as follows: ( (103 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milngavie Manor Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 Mar 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (3)

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Elaine Alexander

Job Title: Home Manager

Joined: 2024

Home Manager for Milngavie.


Thomas

Thomas McGlashan

Job Title: Customer Relations Manager

Joined: 2024

Having joined the team at Milngavie Manor in Spring 2024, Thomas brings a wealth of knowledge in care and customer experience to his role. He grew up close to Glasgow and recently returned after 20 years of living and working in the South East of England. As your first port of call, you can rely on Thomas for support and logistical help as you embark on the journey of finding the right care. Providing support and an exceptional level of service is high on Thomas’ list of priorities, along with making time to get to know new residents and their loved ones. Outside of work, Thomas enjoys dog walks in the countryside and spending time with his family and friends, though the majority of his spare time is spent looking after his three horses, who have also relocated to Scotland with him.


“It’s a privilege to support individuals and their families on their care home journey, and doing so at Milngavie Manor is incredibly rewarding. My focus is on providing guidance and reassurance every step of the way, from the very first enquiry to ensuring a warm and seamless welcome into our wonderful home.”


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Peter White

Job Title: Clinical Lead

Joined: 2023

Peter our experienced Clinical Lead, ensures the highest standards are maintained across the home at all times.


Frequently Asked Questions about Milngavie Manor Care Home

What types of Care is Milngavie Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Milngavie Manor Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Milngavie Manor Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Milngavie Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milngavie Manor Care Home to the centre of Glasgow?

6.4 mile(s) as the crow flies, distance by road may be significantly further.