Milngavie Manor Care Home

Craigton Road, Milngavie, Glasgow G62 7JG
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9.9 30 Reviews
  • Milngavie Manor Care Home, Glasgow
Situated in the picturesque town of Milngavie, just north-west of Glasgow, Milngavie Manor offers residential, dementia and nursing care for the older community within a luxury environment.

Milngavie Manor offers:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for
comfortable and stylish living.

- A dedicated dining suite for private celebrations and special occasions with
family and friends.

- A roof terrace and two balcony terraces with spectacular views, as well as a
putting green and a number of private gardens offering a variety of outdoor
spaces to enjoy.

- A wellbeing and beauty salon which includes hairdressing and a nail bar for
manicures, pedicures and the signature Hamberley hand massage.

- A café to enjoy a cappuccino and a slice of homemade cake with family and
friends.

- A deluxe cinema where residents can enjoy favourite films or the latest
releases in classic style.

Alongside the superb features and hotel-style facilities, Milngavie Manor care home offers an exceptional level of care.

The stunning care home benefits from a dedicated and experienced team who are committed to providing the very best care for residents, and enjoys a 'very good' rating from the care inspectorate.

Milngavie Manor offers 24 hour residential, dementia and nursing care. Contact the team today to find out more.

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Care Provided by Milngavie Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Elaine Alexander (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Milngavie Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,690

  • Respite will be subject to a 10% uplift on the weekly fees.
  • (these prices are only a guideline, please contact Milngavie Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting


  • Parking

  • Onsite parking available


Milngavie Manor Care Home Reviews (30)

Total of 30, showing 21-30
9.9

Milngavie Manor Care Home has a Review Score of 9.9 (9.864) out of 10, based on 10 reviews in the last 2 years. Over all time Milngavie Manor Care Home has 30 reviews.

Overall Experience

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Review from Stuart E (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Milngavie Manor for 18 months and was one of the first residents.
The staff are great with my mother and now know all her needs.
It will be her 95th birthday in July and will organise something for her at Milngavie Manor.
The only negative is the closure of the coffee shop
as we used to take her there for coffee and cake. Any change this could function again.

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Review from Alison W (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very independent mother was admitted to Abbotsford House (Milngavie Manor) in Oct 18, following us struggling at home for 18 months. I am amazed and delighted she has settled so well. As a retired nursing sister with over 40 years experience, I would recommend this home for anyone in the same position.
The staff give an exceptionally high standard of care at the same time keeping a homely atmosphere.

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Review from George R (Son of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late Mother was one of the first ever residents to enter Abbotsford Luxury Suites back in December 2017. My mother (82) suffered from dementia which Abbotsford Luxury Suites specialises in, plus the beautiful setting and stunning facilities made the families decision to choose Abbotsford Luxury Suites
a very easy one.


I'm often away on business so it was important to know that my Mum was well looked after in a homely environment. There's also a hairdresser and Latte Da Cafe which added another amazing benefit. My Mum's friends could visit her and treat her to her favourite coffee and a homemade scone.


I cant praise the staff and level of care enough. My Mum took poorly over Christmas and was released from hospital in January back to Abbotsford Luxury Suites for palliative care. I can't thank all of the team for the unbelievable care and compassion that was shown in my Mum's final days. So if you're considering Abbotsford Luxury Suites for your loved ones then take a visit and you won't be disappointed.


Reply from Susan Leung, Home Manager at Milngavie Manor Care Home

Dear Mr R and Family
Thank you for the superb review of the home, staff and care. We are thrilled to hear such positive feedback.
Mum was a pleasure to care for and is missed by both the staff and residents.
In addition, yourself and the family had been a great support to us here in the home and had become part of the extended Abbotsford Suites Family.


With much gratitude
Susan Leung


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Review from Noelle G (Niece of Resident) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Aunt lived at the home for a year, she suffered from Demetria, hearing loss and limited vision. She sadly passed away recently whilst a resident in Abbotsford she was 98 years old. I cannot speak highly enough of the care given to our Aunt, the attention to detail and her needs was excellent. The
handling of her passing was what you would have wished for, with support for our Aunt and my husband. The staff were always conscious of what was best for her in a given situation. You could not ask for more.

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Review from Mary L (Daughter-in-law of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became resident in this facility in December 2017 following a fall which resulted in a broken hip and wrist. She has dementia, was completely immobile, reliant on hoist lifts to get her in and out of bed/ onto a chair etc. She is now mobile, with the use of a walking aid, and is thriving,
due to the excellent care she is receiving. Staff are caring and devoted to the wellbeing of all residents. As a family, we are extended a warm welcome each time one of us visits. I have previous experience of dealing with elderly relatives in residential care and wish this facility had been available at the time.


Keep up the good work!


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Review from Fiona M (Daughter of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellently designed residence/care facility, very homely atmosphere and welcoming staff. From management to all sectors of staff, I encountered experienced highly professional, motivated and dedicated individuals. They all demonstrated skills, knowledge and professionalism as well as being extremely
courteous and respectful to myself and my family member who was experiencing respite care.


I have viewed numerous nursing homes and consider this to be of exceptional quality delivering as they promise. The food and cleanliness were observed as excellent and the lovely quality touches of cloth table covers and napkins very inviting. Staff were very attentive to individuals with special care needs pertaining to tasks like feeding and moving and handling.


I would be more than happy to recommend this facility and place my relative there long-term should the need arise.


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Review from Anne B (Friend of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This home failed to deliver the care it advertised for dementia sufferers, by doing so it caused suffering to both the patient and family. What was meant to be her forever home was taken away in a very uncaring manner. Whilst the fixtures and fittings are good the care and compassion provided were non-existent
and in no way would I recommend this home to anyone.

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Review from Janice R (Daughter of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was in this care facility from March - June 2018 The manager did not go to the dementia unit she was in to assess her prior to admission. She was assessed apparently during a short visit with us prior to admission. No proper assessment took place that day.
The care my mother received was
average. They were often understaffed. The staff struggled with mum's behaviour. She has Alzheimer's, and until her meds were changed she was very agitated. She put herself onto the floor. Slowly Mum began to improve though. We were shocked when we were told that the directors wanted Mum to leave. We were told by the manager that they could not provide the care my mother required. This, despite the fact they advised, and still advise that they take residents who have dementia. They told us residents' relatives had complained about my mum and one woman was afraid to come out of her room. We were humiliated at 2 meetings attended by a social worker. This home looks lovely, but be very wary.

Reply from Elaine Hamilton, Clinical Director at Milngavie Manor Care Home

On behalf of Management and staff at Abbotsford Suites, we would like to apologise if you felt that your relative received less than optimum care at our facility.
We continually strive to improve and welcome constructive feedback and because of your experience, we have put in place a more robust admission process.
Our staffing levels have always been above the minimum requirements recommended by the Care Inspectorate and all staff are trained in Dementia care, however, we are not a specialist dementia centre.
It was disappointing that you reviewed the care provided as poor, as when you met with the directors you did not convey that you were ever unhappy with the standard of care your relative received.
The directors and management team hope that you have found the specialist care that your relative requires and again apologise for any upset this experience may have caused you and your family.


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Review from Fiona G (Daughter of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I believe the admissions policy for this Care Home to be deeply flawed because my mother was evicted after two months. I recommend that you do not send your elderly relatives here because when their dementia progresses, they may be evicted. In my opinion, this care home did not provide the service that
they were paid for.

Reply from Elaine Hamilton, Clinical Director at Milngavie Manor Care Home

On behalf of Management and staff at Abbotsford Suites, we would like to apologise if you felt that your relative received less than optimum care at our facility.
We continually strive to improve and welcome constructive feedback and because of your experience, we have put in place a more robust admission process.
Our staffing levels have always been above the minimum requirements recommended by the Care Inspectorate and all staff are trained in Dementia care, however, we are not a specialist dementia centre.
The directors and management team hope that you have found the specialist care that your relative requires and again apologise for any upset this experience may have caused you and your family.


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Review from Brian W (Respite Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed respite care after whooping cough (age 83!!) and a stay in hospital as I normally live alone. Friends and family found this group and booked me in. I spent 24 days there. Initially apprehensive, I really felt benefit from the care and attention that I received and am now happily back at
home. I was in better mental health than most of the residents and so could interact more with the wonderful staff and could observe their care and professionalism dispassionately and also discuss with residents' relatives their opinions of their relatives' treatment. It is never easy to see people brought down by dementia and other consequences of advancing years ("there but for the grace of God go I") so I really appreciated the amazing patience and kindness that the staff showed to everyone. The building is new, the ambience superb and the food excellent. If I ever need Abbotsford's services again I would be content to use them. The activities provided were appropriate and valuable.

Reply from Paul Sokhi, Director at Milngavie Manor Care Home

Thank you very much for your kind words. I’m glad you enjoyed our stay with us and we look forward to hopefully welcoming you back in due course.


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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Milngavie Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Milngavie Manor Care Home is calculated as follows: ( (103 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milngavie Manor Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 Mar 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (3)

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Elaine Alexander

Job Title: Home Manager

Joined: 2024

Home Manager for Milngavie.


Thomas

Thomas McGlashan

Job Title: Customer Relations Manager

Joined: 2024

Having joined the team at Milngavie Manor in Spring 2024, Thomas brings a wealth of knowledge in care and customer experience to his role. He grew up close to Glasgow and recently returned after 20 years of living and working in the South East of England. As your first port of call, you can rely on Thomas for support and logistical help as you embark on the journey of finding the right care. Providing support and an exceptional level of service is high on Thomas’ list of priorities, along with making time to get to know new residents and their loved ones. Outside of work, Thomas enjoys dog walks in the countryside and spending time with his family and friends, though the majority of his spare time is spent looking after his three horses, who have also relocated to Scotland with him.


“It’s a privilege to support individuals and their families on their care home journey, and doing so at Milngavie Manor is incredibly rewarding. My focus is on providing guidance and reassurance every step of the way, from the very first enquiry to ensuring a warm and seamless welcome into our wonderful home.”


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Peter White

Job Title: Clinical Lead

Joined: 2023

Peter our experienced Clinical Lead, ensures the highest standards are maintained across the home at all times.