Abbot Care Home

Partridge Road, Harlow CM18 6TD
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9.4 81 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.

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Care Provided by Abbot Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Smith (Quality Support Partner)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is parking at the home.


Abbot Care Home Reviews (81)

Total of 81, showing 1-20
9.4

Abbot Care Home has a Review Score of 9.4 (9.369) out of 10, based on 15 reviews in the last 2 years. Over all time Abbot Care Home has 81 reviews.

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Date Published

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Review from Natalie F (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take a moment to express my deepest gratitude for the exceptional care, kindness and compassion you show my mum every day.
It is such a comfort to know that she is surrounded by dedicated and caring individuals who go above and beyond to make her feel safe, valued and supported. Your patience,
warmth and professionalism do not go unnoticed and they mean the world to both my mum and our family.
I would like to give a special thanks to all the staff at Mallards and say thank you for everything you do to make her days brighter. Please know that your hard work and dedication make a profound difference, and we are truly grateful. What can I say about one lady who is always going over and beyond to make people happy you are truly amazing and I will never be able to repay you for the kindness you showed to Mum not only now but while she was in hospital, you are one amazing lady.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you so much for taking the time to share such a thoughtful and heartfelt message. Your kind words mean more to us than we can express, and they serve as a beautiful reminder of why we do what we do. We are deeply grateful to have the privilege of caring for your mum and it is truly wonderful to hear that the care and compassion we strive to provide every day bring comfort to her and to your family. Knowing that she feels safe, valued and supported is the highest compliment we could receive. Your recognition of our team's patience, warmth and professionalism touches us deeply. I would also like to highlight the special mention of our team member who went above and beyond to ensure continuity of care for your mum while she was in the hospital. It is gestures like these-driven by genuine care and commitment-that reflect the heart of our team. Your gratitude inspires us to continue working hard to make every day brighter for those we care for.


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Review from Charlotte F (Granddaughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Abbot for over a year and it's the best decision we ever made to send her here. Her life has changed for the better. She is happier here than she has been in years. The staff are so caring and kind; we know she is in the best possible hands whenever we leave. The activities are great
in helping her to meet other residents and the activity staff are so enthusiastic. Nan enjoys every minute of the activities that she does.
Thank you so much to the staff at Abbot for everything you do for my nan and the happiness that you bring to her life.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you for your very kind review - we will pass your comments on to the team. It is a pleasure seeing your nan joining in with the activities, we're thrilled she enjoys every minute at Abbot.


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Review from L F (Granddaughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Abbot Care Home for 11 months now and I have nothing but wonderful things to say about the care she receives. Each carer goes above and beyond to understand her needs and the little quirks and routines she has throughout the day. You instantly get a homely feel when you walk in and
are always greeted well by the carers. Nothing ever seems too much for them and I couldn't wish for my nan to be anywhere better for her. Thank you Abbots.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you for your very kind review, we have passed this on to the team who are so pleased to hear your kind words. They are a great bunch at Abbot and it's great to see it doesn't go unnoticed. Thank you.


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Review from Rute G (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kettle that is being used for the residents and visitors/staff needs to be replaced. It has no filter and is full of limescale.
Urgent attention is needed.
Also, the ward in general had a very unpleasant smell of urine which isn't common.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you for your kind feedback and high rating. We sincerely apologise for the issues you encountered. The kettle has now been replaced with a brand-new one, as the initial new kettle was unfortunately broken on arrival. Regarding the odour, while rare, such occurrences can happen in a care home environment but we are actively working to address this and maintain the highest standards of cleanliness and comfort. We truly value your understanding and ongoing support.


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Review from Christine L (Niece of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, friendly and helpful staff. Residents seem very happy and well cared for.

Reply from Matt Abbotson, Home Manager at Abbot Care Home

Thank you for your kind review, I will inform the team so that they can read your kind words. It is lovely to hear that you see how happy and well-cared for the people living in the home are.


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Review from J F (Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Abbots Care Home in October 2023. I was impressed the moment I walked in. Everyone was very welcoming and friendly. Went into my room and was gobsmacked, it's a large room with lots of space for my wheelchair. The staff are amazing they're very professional, kind, caring, and have a great
sense of humour - for me, this is the perfect home to be in. I've made some lovely friends in here.

Reply from Matt Abbotson, Home Manager at Abbot Care Home

Thank you for your very complimentary review. We are really pleased to hear that you are enjoying it here with your Abbot family. The team will be really pleased to read the comments you have written about them. Glad you like your room too, that's good to hear. We do indeed have a very caring team at Abbot and I agree, they do have a fantastic sense of humor too.


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Review from David L (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am glad that Mum has access to 24 hour care. The staff are kind and friendly.
The staff can not only give Mum a lift but me as well, particularly when Mum is having a bad day and I need some reassurance.
I can't understand how, having all Mum's clothes marked with her name and room number can still
go missing in the wash; while she is sometimes wearing someone else's clothes.
I have seen her clothes that have been put in her drawer without being folded.
Mum gets looked after well.

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Review from Ruth H (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined The Jubilee Suite of Abbot Care Home in September 2023. Mum was made totally welcome by all the staff and six months on and she's still receiving excellent care and attention from all of her carers, nursing staff and the catering team. Mum's many medical needs often leave her needing urgent
medical attention and the staff have responded in a fast, efficient way to ensure she has received the care and GP treatments in a very satisfactory time frame. Her personal carers are friendly and very supportive of Mum and she has grown very fond of them. The nursing staff have proved invaluable and her care has been excellent. The hostess service ensures that Mum's special dietary needs are always catered for and the chef goes out of her way to provide everything she needs and asks for, she's not been overlooked with adjustments made to ensure she has healthy treats. Administrative staff have been prompt and courteous when contacted and have dealt with things most satisfactorily.

Reply from Matt Abbotson, Home Manager at Abbot Care Home

Thank you for your very kind review. The team do go above and beyond and will try to do everything they possibly can to meet care needs for each of the residents. I am pleased to hear that all team members that Mum has come into contact with have made Mum's stay an enjoyable one. This information has been passed on to the team.


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Review from Michael H (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Passing on the responsibility of care to someone is one of the hardest things we have had to do but the staff there exceeded our expectations as to the levels of care and love they provided for Mum.
By placing our trust in you all it enabled us to become her children again and her to see us through
a mother's eyes once more.
The times when she was ill and needed nursing back to good health, you were there and got her through it. The compassion and friendship they shared with her was a great comfort for the family.
When it got near the end we wanted her to be where she was at home, Abbots.
We wanted Mum to be where she felt safe and that was there with you all.
When she passed the staff were so supportive and caring, I can never thank them enough for the respect they showed Mum and us at the time.
Everyone there gave us something so special, you gave us time with Mum, time that without your care we wouldn't have had to share in the laughter and smiles we all had when we saw her.

Reply from Matt Abbotson, Home Manager at Abbot Care Home

Thank you for your very kind review of Abbot and the team, we were very sad to say goodbye to Mum but are reassured that she was loved and cared for well and that the care she received gave you back your relationship as her children again.


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Review from Margaret R (Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received very good treatment and care since being in the care home. I think they could do with a celebrity chef coming into sorry out the food, other than that, everything is very good.

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Review from Sue D (Cousin of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin says she is very happy here. The staff are very friendly and do all they can to make sure her needs are met. Abbot has a very good social activity calendar, there is something for everybody every day. The ward manager and home manager work well together in achieving her goals.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Abbot Care Home

Thank you for taking the time to write a review. We are pleased to hear you are happy with the activities and the team at Abbot Care Home.


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Review from C H (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and helpful and pleasant. Nurse in charge is quick to sort out any problems including medication.

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Review from Rayna C (Wife of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in the nursing home for two weeks but have found the reception, carers and nursing staff to be fully committed to their jobs and may it continue!

Reply from Laura Nightingale, Sales and Marketing Business Partner at Abbot Care Home

Thank you for taking the time to write a review; we are delighted you are happy with the home and will pass your comments on to the team.


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Review from Eric B (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the Abbot Care Home team,
I am writing to express my deep appreciation and gratitude for the incredible care and support provided to my father during his stay at Abbot Care Home.
Abbot Care Home has always reached our expectations in respect to my father's care. I cannot thank you enough for the
exceptional care and support provided to my father. You have truly made a positive difference in his life and we are incredibly thankful for that.
With warm regards.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Abbot Care Home

Thank you for giving us a five-star review. We are pleased to hear you found the care and support exceptional at Abbot Care Home. We will pass on your kind comments to the team.


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Review from Adam V (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased at the professionalism of the staff at Abbot Care Home. I leave my regular visits with my mother, knowing she is being well cared for and is in very safe hands. I always feel welcome at the care home and am made to feel as if some of the staff I know are like my friends. I have
peace of mind knowing that my mother is getting the best care possible, whilst maintaining her well-being and dignity. I would have no hesitation in recommending Abbot Care Home as a place where residents can receive the very best in care.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Abbot Care Home

Thank you for this amazing 5 star review of Abbot Care Home, we really appreciate your comments. It is lovely to hear that you feel so welcome and would recommend our home to others.


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Review from Alan B (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred from hospital to Abbot Care Home in August 2022 for end-of-life care. The family wasn't sure what to expect initially but first impressions were good, a lovely room with an en-suite bathroom. Over the first few weeks, we began getting to know the staff and appreciated how incredibly
kind and friendly they were, both to us as visitors and to Mum as a patient. The carers were always very busy but took time when they could to chat to Mum and she built up a great rapport with everyone. We felt that Mum was safe and well looked after the entire time she was there. We have huge respect for the staff who work long hours in often difficult circumstances, yet still treat patients with respect and as individuals. Incredibly, Mum has improved with the help of people at Abbot and has now come home after five months. I wouldn't hesitate to recommend Abbot Care Home and the wonderful staff and management who work so hard to make it what it is.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you for taking the time to leave us such a wonderful review. We're delighted to hear that you had a positive experience with us and that our team members provided you with the care and support Mum needed. We will make sure to pass on your kind words to our team members, they will be thrilled to hear that their hard work and dedication are appreciated.


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Review from Terry L (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum has not been at Abbot for very long (she moved from another care home) she has been so much happier since her arrival and continuously tells us how caring and kind all the staff are. As a family, we are lucky enough to be able to visit often and have found all staff friendly and very efficient.
They are excellent at keeping us up to date with anything concerning Mum. The rooms always look very clean and tidy, meals are also very good and varied. We would highly recommend Abbot to anyone who is needing residential care for a relative and feel very lucky that Mum is here.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you for taking the time to review Abbot and I am so pleased that we are supporting Mum in a way that is making her feel comfortable and you yourselves can see that Abbot is having a positive impact on Mum's physical and emotional well-being. As a team we work hard to try and ensure that the transition into a nursing home environment is as smooth as possible. Please do let us know if there is anything Mum would like us to review to assist her. Thank you again for your kind words. Kind regards, Ruth.


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Review from Stephen B (Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time at Abbot Care Home was very good. All staff are fantastic whether they are nurses, cleaning staff, food chefs or receptionists, they were fantastic at their jobs. I can't say a bad word about the staff and can't thank the nurses enough for what they did for me and other residents. In my 7-week
stay, I was treated with respect as I did all staff. I would recommend this care home to my family and friends.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Dear Stephen, thank you for taking the time to write a review and I am so pleased that your stay went well. I am very proud of the team they work very hard to ensure everyone's stay is as good as it can be. We always welcome comments which allow us to make positive change where necessary. I know the team miss you and would want you to know that you are always welcome to pop in and have a cup of tea with us at any time! Thank you again. Ruth.


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Review from Rebecca L (Daughter-in-law of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been spending time with my mother-in-law (resident) in Abbot Care Home since January 2020.
She is the first person with dementia who I've built a relationship with. The unit she's on had an informational board that provided a wealth of information, tips, and encouragement. Observing staff interactions
with her also provided a model of respect and dignity. I recently changed work and often support people with dementia. Various training has reinforced how knowledgeable and skilled the staff are.
Their infection control practices also seem excellent. I noted this first with their communication and containment of norovirus. It continued throughout Covid lockdowns and beyond.
We did hit some bumps around weekend visits during lockdown window visits, but management worked through them each time.
Staff are attentive not only to my family member's physical health, but her general wellbeing and interests. They problem-solve issues as they arise and communicate well with her children

Reply from Ruth Halls, Home Manager at Abbot Care Home

Dear Rebecca,
Thank you so much for your kind review. I will share it with the whole team as I know they will be delighted to hear that their hard work and commitment towards the residents are being acknowledged through your review.
We are always looking for ways of making any necessary improvements for the resident's care so taking the time to write a review supports us in doing that and ensures that we are going in the right direction.
Once again thank you very much.


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Review from Robert R (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum is receiving at Abbot Care Home. The staff (carers) are excellent. The staff give extra care to my mum, they work very hard and my mum is very content. So I would like to thank everyone at Abbot Care Home for the wonderful work they do.

Reply from Kendra Bray, Group Sales & Marketing Business Partner at Abbot Care Home

Thank you for your very kind review - the team at Abbott will be delighted to hear that Mum is content with the care that they provide. We will be sure to pass on your very kind message.


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Current Review Score: 9.4 (9.369)

Overview of Review Score

The Review Score of 9.4 (9.369) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Abbot Care Home is calculated as follows: ( (131 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 173 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.641 Points relating to the number of positive Reviews for Abbot Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4. 15 Positive Reviews ÷ 23.4 = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Claire

Claire Mein

Job Title: Receptionist

Joined: 2015

Claire joined Abbot Care Home back in 2015 as a Receptionist and in 2021 also became bank Admin. Before joining Abbot.


She is a fun and bubbly person who enjoys a challenge.


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Sabitha Pamu

Job Title: Care Manager

Joined: 2019

Sabitha is a dedicated and caring leader, having joined the Excelcare-family in November 2019 as a Nurse and worked her way up to be the Care Manager of Abbot Care Home. Sabitha has been a qualified nurse since 2003 in India before she moved to the UK in 2016 and has been a UK registered nurse since 2017 with one year of experience as a Care Manager and 15 years of being a Mum.


For Sabitha, ‘Doing the right things for the right reasons in the nicest way’ is what being a Care Manager is.


Frequently Asked Questions about Abbot Care Home

What types of Care is Abbot Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbot Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbot Care Home have?

There are 117 Single Rooms.

What are the Facilities & Services at Abbot Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbot Care Home to the centre of Harlow?

1.3 mile(s) as the crow flies, distance by road may be significantly further.