Abbot Care Home

Partridge Road, Harlow CM18 6TD
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9.4 81 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.

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Care Provided by Abbot Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Smith (Quality Support Partner)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is parking at the home.


Abbot Care Home Reviews (81)

Total of 81, showing 21-40
9.4

Abbot Care Home has a Review Score of 9.4 (9.369) out of 10, based on 15 reviews in the last 2 years. Over all time Abbot Care Home has 81 reviews.

Overall Experience

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Date Published

81
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Review from Sarah W (Granddaughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has settled in straight away. I am really impressed with the efficiency of the staff. They are extremely friendly and have Nan's best interests at heart at all times, nothing is too much trouble. I can't thank the staff enough.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you for your kind comments and I am so pleased that Nan is settling in, we are aware that the transition can increase an individual's worries and as a team will continue to support Nan in whatever way she needs.


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Review from T W (Relative of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a member of our family currently staying at Abbot Care Home. The care is excellent and second to none. We feel at ease knowing our relative is being cared for to the best standards. Staff and facilities are to a very high standard. Highly recommend.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you for taking the time to review the service, the team and I really appreciate the support and want you to know that we are happy for feedback to continue to improve the experience for your loved one. Many thanks.


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Review from A W (Husband of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Abbot Care Home for just over 2 weeks now. We have noticed a marked improvement in her since she arrived from hospital. All of the nursing and caring staff have been helpful and happy to answer any questions we have had. We are extremely happy with the care my wife has been receiving
since she arrived. We appreciate the diligent, professional way all the staff have been looking after her so far.

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Review from Terence S (Brother of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home extremely well organised, well cleaned and very comfortable. The room sizes are very large in comparison with other home I have seen in the past. All of the staff are very helpful and the management are excellent. The manager is an extremely caring person, just the ticket to run a home
of this kind.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Dear Terry,
Thank you for your kind words we do appreciate it. It is a pleasure to meet you and your family and we will continue to work together to help your loved ones settle and continue to enjoy living here. Please do let me know if there is anything you need us to do to make any improvements.
Thank you.


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Review from J C (Mother of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter throughout her stay at Abbot Care Home has been very well cared for. Staff at the home are friendly, caring, and very professional. She has been supported extremely well by all the professionals in this home.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you for your support and the lovely review you have given us. We are always trying our best though if you can think of ways we are able to improve the service then please let us know. Once again thank you.


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Review from Julie S (Daughter of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in February from another home and she was amazed at her lovely room and how nice the staff were to her. Since then, I have noticed a significant improvement in her health and well-being, as a result of the high standard of care and compassion given by the staff. My mother now engages
in the variety of activities that are available to the residents, which she thoroughly enjoys. The management and staff keep me fully informed of any news and have been brilliant to both my mother and me, throughout. I cannot emphasise enough to anyone reading this review the high standard of care and accommodation at the home. At last, she seems very happy and I can now relax knowing she is in such capable hands.

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Review from L L (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here from a nursing home in December and since then has been so much happier and settled. Her room and facilities are great and the leadership team and staff have been amazing. I’ve received regular emails from managers ensuring I’m kept up to date on everything and the caring staff have
been very patient and kind to mum, which she reiterates to me daily. So glad she’s here.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Dear Lotty, thank you very much for your review and kind words. We work hard as a team to ensure that we deliver person-centred care and ensuring that you’re part of this process is equally important to us. We are delighted how Mum is settling and welcome any further guidance from you to help us get to know Mum further. Please do let me know if you can think of any further ways we can improve the service.


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Review from Anne Q (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Abbot Care Home since Oct 21. From the moment I enquired about Abbot the response, information, support, was first class: this, combined with the immediate good vibe I felt when visiting for the first time - made, what was a difficult and emotional decision, very easy. All
personnel are friendly, polite, supportive, and genuinely caring. Dad settled very quickly, feels safe, looked after, and cared for. He loves his room, the food, and most importantly the interaction with other residents and those caring for him. After what has been a difficult few years for our family and with the loss of my Mum in 2020: we now feel secure in the knowledge that the level and quality of care Dad is receiving, in such a safe, happy environment, is giving him a far better quality of life. I have nothing but respect and gratitude to all at Abbot for welcoming my Dad and making him feel truly at home.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Dear Anne thank you for your kind words. We are grateful for your support and encouragement as it enables us to be confident that we are looking after Dad in the way you would like us to. Thank you very much.


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Review from Sally H (Daughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been amazing. Nothing is too much trouble. So helpful, chatty, and friendly. Dad seems happy.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Dear Sally, thank you so much for your kind words, we all work together to try and ensure that the experience is positive for everyone. Please know that we are all happy to hear feedback to allow us to make any change you feel we need to. Thank you again for the support you are showing us.


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Review from Richard H (Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience in Abbot Care Home has been very good. The staff and the facilities are brilliant, and I have been very well cared for.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Dear Richard, thank you for your review of Abbot, we do understand everyone's journey into the care home is unique and we are very glad that yours is positive. We are here if there is anything you think we can improve for you and hope that you continue to enjoy your stay at Abbot Care Home.


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Review from Lizzie H (Relative of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been a resident at Abbot Care Home for the past couple of months, it's wonderful seeing him looking relaxed and enjoying life more. The carers have a great banter with my cousin which makes him feel at home. So pleased we are able to visit him and enjoy the lovely gardens. It is a very
new experience for me and my family and everyone whomever we meet goes out of their way to make us feel at home. Looking forward to meeting more of the residents as my cousin settles in. We searched a long time before making our decision, I would definitely recommend this Care Home.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you very much for your kind words, our team is very aware of how the transition can be coming when moving in. We will continue to work hard to do this but do value all feedback for us to improve wherever we need to. I hope as your cousin settles that they feel able to be an active member of the resident group and I look forward to getting you all better. Thank you again.


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Review from Mary W (Wife of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my husband is in Abbot Care Home. The staff are so caring and helpful. Really caring and wonderful food. Could not ask for more. My husband is really happy and he is safe.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you very much for taking the time to review Abbot Care Home, we are delighted that your experience is positive and we are always open to any suggestions you may have for us to improve the service. We are committed to ensuring the care we give is of the highest standard and delivered in a person-centred manner. Thank you again.


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Review from Alex S (Son of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the care my mum is receiving. She has been in multiple care homes and Abbotts has been the best by far. She has had one incident where she wasn't ready for a pre-arranged visit and we had to wait for her which used up a lot of the visiting time, but this has been rectified. The
reception can be difficult to get hold of sometimes which can be frustrating. These are minor complaints however considering the care she receives, especially considering the difficult times we are all going through and I am aware the care system has been hit very hard. The care my mum receives is excellent and the staff are very attentive. I'm grateful for her place at Abbott's care home. Kingfisher ward 1 are very friendly and treat my mum with care, respect, and a smile and I appreciate the playful humour I've seen her receive, I know she likes it. During covid, we couldn't see her sometimes and it was good to know that she was safe and well.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you for your lovely review and for acknowledging the difficult time everyone has been through in such a supportive way. We are working hard to keep the service moving forward and I appreciate any thoughts and suggestions we can do to ensure the changes are reflective of how you and your family wish to see.


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Review from Karen C (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager of the home and manager on Mum's floor and their team have shown incredible support, understanding and care from the moment we met them. Every member of the team has been welcoming. The home is spotless, the food nutritious and home cooked, nothing is too much trouble and Mum has been treated
with the utmost dignity and kindness. A fantastic and well led team who we as a family cannot thank enough. We feel grateful to have found such a wonderful place with professional and caring staff.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you so much for your review, it means a great deal as we are a relatively new team and it is a great help to know we are moving in the right direction and hope to move forward, going from strength to strength, ensuring the best care for the residents living here.


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Review from Matthew W (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, but sometimes phone calls are a little bit hit or miss. Could so with some more information on residents progress from management.

Reply from Ruth Halls, Home Manager at Abbot Care Home

I would like to say thank you very much for your review, it means such a lot to us. I do acknowledge that the phone system can lead to frustrations so we are trying to address this and are offering more options of communicating to increase the contact you have with the management and the staff in general. We are very willing to listen to any ideas if you can help with this.
Thank you again for taking the time to support us, it does mean a great deal.


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Review from Edwin B (Husband of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife entered Abbot Care Home about a year ago. She has been treated with respect, and her dignity has always been maintained. Her carers have always been absolutely lovely. During the lockdown, the home arranged Facetime visits in their bedrooms, clean and tidy with the added advantage of an ensuite
toilet and shower. The original manager has retired, and the new manager held a Zoom meeting, and I'm very optimistic about the future.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you so much for your kind words of support and encouragement we are very grateful for this. We are all working hard to support everyone within the service and we continue to strive to do so.


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Review from A C (Relative of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and helpful. Have shown relative great care and attention and are always around to give encouragement when needed. Communication from management could be improved, however, communication with individual staff excellent!

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you very much for your kind words and we are continually striving to improve areas where needed. The team are delighted to have families back in the home and this will allow us to support family and friends further.


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Review from Helen G (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home now for 2 years, I think, and loves it. I cannot fault the carers there who have been brilliant to my mum and the smile when she sees them.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you so much for your kind words it means a great deal to us to have the acknowledgement. We value the feedback and hope to continue to drive the service forward to ensure that this continues. Thank you again.


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Review from Sharon O (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits after the lockdown are going ahead smoothly and are well organised. Impressed with the level of care mum received when poorly a couple of weeks ago the staff were well informed and relevant checks were carried out regularly. It has been a very difficult time for the staff and families but the
home did everything possible in the circumstances. Contact with families has definitely improved, although can still be difficult to get through on the phone!

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you for taking the time to write a review for us we value the feedback. It has been a difficult time for everyone through COVID, it is heartwarming to start seeing visits happening and to see families being united again. We will continue to improve the telecommunications wherever possible.


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Review from M P (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was transferred to Abbot from the hospital for assessment despite her not initially wanting to stay, not understanding what was happening due to her dementia. She has been treated with such love and care and the staff have over the six weeks she has been here shown such patience and understanding,
that they have built trust with mum. Mum is now settled and would like to stay permanently.

Reply from Ruth Halls, Home Manager at Abbot Care Home

Thank you so much for your kind words, we are aware of how difficult the process can be especially during the Covid restrictions. We are always trying to deliver the best care possible and thank you for acknowledging everyone's efforts.


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Current Review Score: 9.4 (9.369)

Overview of Review Score

The Review Score of 9.4 (9.369) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Abbot Care Home is calculated as follows: ( (131 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 173 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.641 Points relating to the number of positive Reviews for Abbot Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4. 15 Positive Reviews ÷ 23.4 = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Claire

Claire Mein

Job Title: Receptionist

Joined: 2015

Claire joined Abbot Care Home back in 2015 as a Receptionist and in 2021 also became bank Admin. Before joining Abbot.


She is a fun and bubbly person who enjoys a challenge.


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Sabitha Pamu

Job Title: Care Manager

Joined: 2019

Sabitha is a dedicated and caring leader, having joined the Excelcare-family in November 2019 as a Nurse and worked her way up to be the Care Manager of Abbot Care Home. Sabitha has been a qualified nurse since 2003 in India before she moved to the UK in 2016 and has been a UK registered nurse since 2017 with one year of experience as a Care Manager and 15 years of being a Mum.


For Sabitha, ‘Doing the right things for the right reasons in the nicest way’ is what being a Care Manager is.