Abbot Care Home

Partridge Road, Harlow CM18 6TD
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9.4 81 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.

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Care Provided by Abbot Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Smith (Quality Support Partner)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is parking at the home.


Abbot Care Home Reviews (81)

Total of 81, showing 41-60
9.4

Abbot Care Home has a Review Score of 9.4 (9.369) out of 10, based on 15 reviews in the last 2 years. Over all time Abbot Care Home has 81 reviews.

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Date Published

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Review from S W (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident of this home for 4 years this month and I’m very happy with the care she receives. The staff are friendly and caring with both residents and their relatives. Knowing that mum is treated with kindness, respect and affection is very comforting for our family.

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Review from Annette M (Daughter of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, who sadly passed away on 15 April 2021, went into the Assessment Unit at Abbot Care Home in Harlow in June 2020, following a stay in Hospital. He was transferred into the Nursing Unit (Eider and Teal) in August 2020. I cannot rate this unit and indeed the home high enough. The staff were amazing,
nothing was ever too much trouble. Dad realised that he had to be there, as he could not be looked after at home, and never complained, always saying how lovely the staff were. When returning from short stays in hospital he always said "I am so pleased to be home". The amazing entertainment team regularly visited dad in his room, which kept him going. We feel so lucky dad was so well looked after by such amazing caring people.

Reply from Ruth Halls, Home Manager at Abbot Care Home

I would like to thank you for your review of Abbot Care Home, I know we are all working hard to and it is lovely to be able to share the feedback you have given us with the staff. It helps us to remain positive and focused on the care of the residents. Thank you again.


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Review from Phil H (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has spent six weeks at Abbot House in Harlow on a respite basis and although he was understandably keen to go home, the care he received there was excellent. Staff always friendly, room was really nice and bright and ensuite a real bonus. I will also say that, for me, dealing with the management
of the home was always a pleasure. They always went out of their way to make things easier and help whenever and wherever they could.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your kind review, it was a delight to have your Dad staying with us and we wish him well for the future.


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Review from Christine C (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is currently in an assessment unit at the home and I have visited a few times to drop things off. I must say that the staff have been brilliant and the setting is lovely. So tranquil. My father has been in hospital on and off since February and in the last two weeks, he has been happier than
he has been for a long time. I am now hoping for a permanent place, so his care can be continued there.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for such a lovely review, we are very proud of our home and enjoy getting any feedback to help us improve on our service.


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Review from A W (Niece of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care homes, nothing compares to this home. The staff and other residents are really kind.

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Review from Barry R (Son of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good quality of care and a nice home-like environment.
Dad has settled well since coming back to the home.

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Review from Sue R (Daughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care to date; Dad has only been here a week and seems to have settled in well since coming to the home.

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Review from Terry L (Resident) assisted by family/friend published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very peaceful. The staff are friendly and caring. The home know my history and very good at keeping it confidential.

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Review from Vicki Y (Niece of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in the care home for the last 6 weeks, since being in the home he has been very happy and is much more sociable, this is because he has company and is enjoying laughing with all of the staff, who visit him every day to make sure he has everything.

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Review from Gary Y (Friend of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in this care home for the last 3 weeks. Since going into the home he has been so much brighter and is now back to his old self. The staff and management have been amazing. Nothing is too much trouble.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you, we are pleased that you are happy with the service your friend receives. Quality care is very important to us.


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Review from R W (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent every time here.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your kind words, I am pleased that you are so happy here.


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Review from P L (Son of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this home for a year now and my family and I consider ourselves very lucky to have found this home. The staff are first class and go out of their way to help relatives and patients alike happy and informed. Facilities are amazing and the care of the highest calibre. This home should
be used as an example to others.

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Review from Lynda D (Friend of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been there a few days but he's settled nicely. All the staff, from orderly to manager show a friendly, helpful and compassionate attitude to residents and visitors. Food looks better than the last care home and we've been told they are changing it all to fresh food prepared and cooked
at the home.
All staff are there to help whenever needed. Think I'll book my room now!
Seriously though, well done to all staff.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your lovely comments, these will be discussed with the staff team.


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Review from Samantha M (Granddaughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always feel like grandad is well looked after and cared for.

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Review from L W (Wife of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring going on in this home. We have a new manager and whilst the previous one was good, I feel the new one will make new inroads into activities and make the home come alive for the residents even more. She has lots of ideas which are fresh and invigorating and she will make them work. She
organised a BBQ - her first activity. Despite the rain, it was a fabulous afternoon. A resident provided the music and was the DJ.

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Review from Ian W (Son of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is being well cared for. The home is always clean and tidy. The staff are friendly and care for the residents very well. The BBQ was well organised and good fun.

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Review from Dawn C (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Things have been a little unsettling this year. The arrival of new manager brings hope. There is a more inviting atmosphere, activities and togetherness more evident. Staff have always been helpful when we have a problem.

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Review from Sara W (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are welcoming and friendly. Home is clean and tidy. The family B-B-Q was fantastic (shame about the weather). The residents seem happy and well cared for.

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Review from J T (Daughter-in-law of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care home, my father-in-law is treated with dignity and care. All the staff have been friendly and helpful. Would highly recommend the home.

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Review from K W (Granddaughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, helpful staff. Very caring. Would definitely recommend to anyone.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your kind comments. I will ensure that these are shared with the team.


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Current Review Score: 9.4 (9.369)

Overview of Review Score

The Review Score of 9.4 (9.369) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Abbot Care Home is calculated as follows: ( (131 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 173 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.641 Points relating to the number of positive Reviews for Abbot Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4. 15 Positive Reviews ÷ 23.4 = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Claire

Claire Mein

Job Title: Receptionist

Joined: 2015

Claire joined Abbot Care Home back in 2015 as a Receptionist and in 2021 also became bank Admin. Before joining Abbot.


She is a fun and bubbly person who enjoys a challenge.


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Sabitha Pamu

Job Title: Care Manager

Joined: 2019

Sabitha is a dedicated and caring leader, having joined the Excelcare-family in November 2019 as a Nurse and worked her way up to be the Care Manager of Abbot Care Home. Sabitha has been a qualified nurse since 2003 in India before she moved to the UK in 2016 and has been a UK registered nurse since 2017 with one year of experience as a Care Manager and 15 years of being a Mum.


For Sabitha, ‘Doing the right things for the right reasons in the nicest way’ is what being a Care Manager is.