Abbot Care Home

Partridge Road, Harlow CM18 6TD
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9.4 81 Reviews
  • Abbot Care Home, Harlow
Boasting plenty of green space including gorgeous landscaped gardens, Abbot Care Home offers long-term and respite care, including residential, residential dementia, nursing and end of life care.

Offering homely comforts alongside a boutique finish, Abbot Care Home has many excellent facilities and spaces to enjoy. The experienced and qualified team, many of whom live nearby in Harlow, Chelmsford and Stanstead, place residents at the heart of everything they do. They work hard to offer a homely environment where residents spend their days enjoying the things they love.

Residents play an active part in life at Abbots Care Home, and the team make sure life at the home is catered around their interests and preferences, including the wide range of activities and events as well as mealtimes.

Early 2023 saw the opening of the new care suite at Abbot Care Home. Named in honour of her late Majesty’s Jubilee celebrations in 2022, the purpose-built suite has been carefully designed to offer compassionate and dignified care that promotes a meaningful lifestyle of confidence and independence, supporting people who live with dementia.

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Care Provided by Abbot Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 117 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Smith (Quality Support Partner)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (117)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (117)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is parking at the home.


Abbot Care Home Reviews (81)

Total of 81, showing 61-80
9.4

Abbot Care Home has a Review Score of 9.4 (9.369) out of 10, based on 15 reviews in the last 2 years. Over all time Abbot Care Home has 81 reviews.

Overall Experience

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Date Published

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Review from Michelle F (Granddaughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Possibly preplanned care plan reviews.
The website quotes two events coordinators.
Lovely cocktail party this afternoon.
Staff always friendly.
Food could be improved upon.
Nan has settled in well.
The new manager is friendly and approachable.
Leader of Kingfisher is amazing, hardworking, kind
and thoughtful!

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your constructive feedback, we value all comments and ensure that we are moving forward to deliver a quality service across all areas


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Review from E W (Husband of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of the home services - that the staff in all departments are excellent.
I talk to staff in all depts and find them easy to talk to and always ready to listen and help.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your valuable feedback.


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Review from Janice B (Wife of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No major complaints. The staff are very good with the odd exception. Food needs improvement which I understand from the meeting with the new manager this is being addressed. Nurses are very good. Rooms could do with some TLC and better bedding

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Review from G P (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems happy here. Although nothing can be perfect, I feel mum is as happy and well cared for as is possible in a care home. The staff are well trained and treat the residents with respect and kindness even though they seem very busy and not always enough staff.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.


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Review from Elaine L (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and care are excellent, supportive to family.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.


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Review from J G (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All I can say is Mother, who is bedbound, seems contented and comfortable and with her being a strong character, is a very positive thing!

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.


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Review from Haydn R (Brother of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy that my brother is well looked after, not just professionally, but treated as an individual and with respect to his personal requirements.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.


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Review from Jan K (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on Mallard are first rate. They never sit down, always looking for the next person to care for, turn, feed.
They have helped my father no end after some disaster 'care' in hospital.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.


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Review from J L (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well cared for. The staff are very caring and make sure everyone is comfortable and happy. They interact with everyone. The food is good and cleanliness is very good.

Reply from Donna Johnson, Home Manager at Abbot Care Home

Thank you for your comments, we take all feedback very seriously and welcome the opportunity to make improvements to our service.


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Review from Laura M (Sister of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Helpful. Lovely clean home. Food is lovely.

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Review from Tara Y (Granddaughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was placed here for end of life care which lasted 2 nights.
I cannot emphasise how amazing this care home is. Not only was my nan treated with the utmost dignity she was kept so safe, secure and comfortable in her last days. The staff are second to none, they looked after my nan so
well, they were polite and caring and had a real genuine desire to make her last days painless and comfortable. The manager was amazing and all of them made sure as a family we were looked after. We felt like we were family in this home and the facilities are wonderful. I will be writing to the manager to personally thank the staff team. Keep up the great work, this is one fabulous nursing home.

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Review from Doreen V (Wife of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no problems to write about. Everything in the home is very good. I cannot knock it at all.

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Review from Cliff D (Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally pleased with the care my mother receives, the staff are caring and attentive to her needs she is always treated with dignity and respect. If there are any problems with my mothers care I speak to the staff and the problem is resolved.

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Review from G S (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally happy with mum's care, although there have been a couple of issues regarding her safety but I have discussed these with relevant members of staff.
Better care now as less agency staff and more permanent carers/staff, although do feel not enough carers/residents although, I have been assured
this is not the case.
Disappointed that the activities person left, who was excellent. Hope these continue as important for residents.

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Review from Charlotte B (Granddaughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff clearly lack training. Lack knowledge of how to correctly handle patients. Belongings constantly going missing. Wrong clothes being put on my Nan - meaning other people's are being put on her. Very unclean. Despite asking for my nan to have a bath - no bath was given. Lack of care. I regularly
visit and water isn't in reach for my nan. No napkins are given at meal times. Staff wrongly handle patients. No support given/provided to my nan when clearly needed when sat on a chair.

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Review from L W (Wife of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home 4 1/2 years. The care that he receives is 100%. He is always clean and tidy. His room is kept immaculate. He has pureed food which he eats and enjoys. The carers and staff are always happy. Anything that I might ask them to do for me and my husband is done with
a smile and immediately. What more could I ask for.

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Review from Terence K (Husband of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my wife has received since being admitted last summer but a little apprehensive when a member of staff is, either, not well or cannot turn up through any other, legitimate reason, putting pressure on those who are left to cover.

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Review from Linda S (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is clean and does not smell of urine but the ward where my father is appears short of staff at weekends. This is particularly true because several residents require one-to-one care. Individual staff helping my father are caring and helpful.

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Review from Norman H (Husband of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way they treat my wife.

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Review from Judith C (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am pleased with the care my husband receives. I know he is safe and well looked after. The staff are friendly and caring and treat the residents with kindness and respect.

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Current Review Score: 9.4 (9.369)

Overview of Review Score

The Review Score of 9.4 (9.369) out of 10 for Abbot Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.728 for Abbot Care Home is calculated as follows: ( (131 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 173 Ratings = 4.728

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.641 Points relating to the number of positive Reviews for Abbot Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 117 registered maximum number of service users is 23.4. 15 Positive Reviews ÷ 23.4 = 0.641

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Claire

Claire Mein

Job Title: Receptionist

Joined: 2015

Claire joined Abbot Care Home back in 2015 as a Receptionist and in 2021 also became bank Admin. Before joining Abbot.


She is a fun and bubbly person who enjoys a challenge.


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Sabitha Pamu

Job Title: Care Manager

Joined: 2019

Sabitha is a dedicated and caring leader, having joined the Excelcare-family in November 2019 as a Nurse and worked her way up to be the Care Manager of Abbot Care Home. Sabitha has been a qualified nurse since 2003 in India before she moved to the UK in 2016 and has been a UK registered nurse since 2017 with one year of experience as a Care Manager and 15 years of being a Mum.


For Sabitha, ‘Doing the right things for the right reasons in the nicest way’ is what being a Care Manager is.