Acer Lodge

Eleanor Street, Blackburn BB1 1GA
Submit a Review
9.7 14 Reviews
  • Acer Lodge, Blackburn
Acer Lodge care home in Blackburn is newly built (2024) offering dementia nursing, nursing and residential care for people over 55.

The home offers heart-centred and high-quality care, fostering a sense of community, well-being and independence.

Acer Lodge is committed to ensuring the comfort and dignity of the people who live there, through supporting the people who work there, to be the best they can be.

They choose their teams by assessing emotional intelligence first and attitude second. They train their people exceptionally well and their teams love their training and induction to the organisation.

They want to speak with you in person - this decision is one of the hardest ones you will ever make, so they don't expect an email or call will help you make a decision that is right for you, or the person you love.

They are happy for you to drop by at any time to meet them (there are no specific visiting times). If you would like them to spend time exploring your circumstances and planning next steps, do make contact with them as they will schedule time in their diaries to ensure you have the time and space needed for this important conversation.

Show Acer Lodge on the Map

Care Provided by Acer Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christopher Durnan (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Acer Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,100 – £1,500
    • Self-Funded Nursing Care £1,250 – £1,500
    • Self-Funded Nursing Dementia Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,600

  • All fees are subject to a full assessment of needs being carried out before confirmation.
  • (these prices are only a guideline, please contact Acer Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Acer Lodge Reviews (14)

9.7

Acer Lodge has a Review Score of 9.7 (9.747) out of 10, based on 14 reviews in the last 2 years. Over all time Acer Lodge has 14 reviews.

Overall Experience

  • 10
  • 4
  • 0
  • 0
  • 0

Date Published

14
11
14
14
0

Review from M S (Respite Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful for the care my dad received during his two-week respite stay at Acer Lodge care home. The staff went above and beyond to ensure he felt comfortable and well taken care of. The care home itself was immaculate, providing a warm and welcoming environment that made him feel right
at home. From the moment we arrived, we were treated like family. The staff were attentive, always offering us drinks and making sure we had everything we needed. It's clear that they truly care about their residents, and I couldn't be happier with the experience. Highly recommended for anyone seeking excellent care in a friendly, caring environment.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for taking the time to send this review. It is really heart-warming to see this and a great reflection on the team and the heart-centred care at Acer Lodge. The team really and truly embody what amazing care looks and feels like. Thank you. Samantha


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary C (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Acer Lodge have been outstanding and extremely supportive. I had a need to move dad from a hospital in North Wales to Acer Lodge on an urgent basis which was a daunting thought. I came across Acer Lodge almost by accident which now, looking back, has come as a blessing in disguise. The
team at Acer Lodge managed the process professionally, calmly and efficiently and dealt with the hospital directly.
Acer Lodge is a modern purpose built home and is bright, spacious and located on a canal side which my dad loves to look out upon. I was extremely nervous that dad wouldn't settle there but I needn't have worried, he loves that place. Dad has already taken up drawing again which he hasn't done for some time and has even joined in with singing and dancing when entertainers have visited, something that I didn't think my dad would do.
All in all Acer Lodge has proven to be an excellent choice.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for this wonderful review. We are really appreciative to read your experience and to know that the team at Acer Lodge are always delivering truly heart-centred care at Acer Lodge. Thank you for taking the time to write this and I'm so happy to see that your experience has been Outstanding, thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet H (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has really settled in to Acer Lodge and all the staff and management have done everything to make it possible . The place is lovely and homely and family are always welcome to call in . Activities are good and the facilities for hairdressing and nails etc are good .
Clean and tidy.
The dining
rooms are great as they can be used to sit with loved ones for a drink / chat and sit together .
Downstairs reception / sitting area is welcoming .

Reply from Leah Johnson, Administrator at Acer Lodge

Thank you ever so much for your lovely review and for taking the time to write this. We really do appreciate your feedback!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) assisted by family/friend published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with how they look after my father. They keep him looked after well. Makes you feel homely and welcome. Thank you.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you ever so much for your lovely review! It's so good to know that as a family member, you are very happy with the care and support at the home, we love to get feedback and really appreciate you taking the time to do this. This will make the team at the home very happy!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael W (Brother of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is very helpful and kind. Thank you.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy we can help.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen D (Daughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place, the staff are really good management, they are really good. Any questions or worries we have get sorted asap. I do think they need more staff but that is ongoing at the moment. Activities for patients to join in are good, just need staff to help them join in more to get to where the activities
are going on. Lovely place, highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee T (Son of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to this care home in early November. Since she has been here, when compared to her previous care home, the staff have been fabulous with the interaction with her. She is very settled and there are lots of activities either put on by the care home or by the staff on a one-to-one basis
which keeps her mind active and stimulated. I have been very impressed with every aspect of Acer Lodge and would recommend it to anyone looking for a high class caring residential home.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy Mum is enjoying her time with us and we love spending time with her. We're so happy you chose us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha R (Daughter of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Acer Lodge after the transition was arranged with the managers. They were extremely helpful and provided me with all the information I required. We were welcomed by a lady who was very obliging. We were taken to Dad's room which was very spacious and presented as very comfortable and
Dad instantly felt at home. After a week in this tranquil setting, Dad improved considerably. The care team showed compassion and empathy and respected Dad's wishes. All the staff in the care home from admin to the chef are very approachable and always a pleasure to talk to. I visit numerous care homes with my job role for the NHS and I would like to say the home is outstanding and a pleasure to visit. Keep up the excellent work Acer Lodge and thank you so much.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy Dad enjoyed his time here!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Son of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was admitted to the care home in October and after a bumpy start seems to have settled in reasonably well. There have been a few moments of concern but all resolved.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you for your review! We appreciate your feedback and we're glad we were able to work together to get everything resolved. We're so happy Dad has settled in well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leann B (Daughter of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing wonderful place. People have stuck by me and helped me with my dad. They have made sure everything is done correctly. I appreciate every one. Thank you. 5 stars all the way and more!

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We're so happy we can be there to support you and the family as well as Dad. We're so glad Dad is enjoying himself.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In August we were offered 5 possible care homes for my 94-year-old father. Acer Lodge had been open for 6 weeks but our overwhelming conclusion was that this was how care should look in the 2020's. The facilities are excellent with the use of technology to assist residents and staff. The rooms are well-furnished
and there is a modern adaptive bathroom on each floor as well as ensuite facilities. The residents spend more time in a family-like environment with a modern lounge. The care is excellent and the staff are warm and welcoming to residents and visitors alike. I would strongly recommend Acer Lodge for its ethos, facilities and dedicated staff.

Reply from Annie McMahon, Customer Focus Lead at Acer Lodge

Thank you so much for your review! We are really proud of the home we have and the team we have who are so focused on giving the best care possible. We are so happy you chose us!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are pleasant and made me welcome.
The management are pleasant, easy to talk to, and answers all my questions. The rooms are nicely decorated. Everywhere is very clean. The bedroom is nice and spacious.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for sending through this review. The team at Acer Lodge strive every day to ensure we offer heart-centred care and when families take the time to do these reviews, this means so much to the team. Thank you for sharing your thoughts and I know that who leads the team, will share this fab feedback with them too! Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole A (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad seems to have adapted well and seems very settled with his move to Acer Lodge which is a beautifully presented, modern facility with state-of-the-art monitoring technology.
I can also state that our experience to date of his new home being able to provide for all his health and care needs has
been a very positive one.
All staff are extremely professional and attentive and have shown a willingness and ability to intervene and adapt to any given situation presented. This has strongly displayed to us that providing a healthy and happy environment at all times is the main focus of the care they provide here. Nothing is too much trouble and my dad is treated like family.
I would not hesitate other than to highly recommend Acer Lodge to anyone who has a loved one continuing or starting their care journey.
My dad is happy and settled and we his family have complete peace of mind, there is no substitute for that.
Thank you to all at Acer Lodge you are fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S N (Daughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Acer Lodge recently from another care home. He has settled in so well. He is eating and drinking so much better and is even back to walking with help from the ever-attentive team. The home is lovely, the attention to detail is second to none and such a homely place I couldn't wish
for better. My dad's room overlooks the canal and is a lovely peaceful place for him. We are so happy that he has made this move. His quality of life is so much better and as a family we are happy with the care given to him we don't need to worry so much.

Reply from Samantha Crawley, CEO at Acer Lodge

Thank you so much for writing this review, the team are fab at Acer Lodge and epitomises our heart-centred care philosophy. The person who leads the team will no doubt share this feedback with them, thanks ever so much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Acer Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.747 for Acer Lodge is calculated as follows: ( (129 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 166 Ratings = 4.747

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Acer Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Chris

Chris Durnan

Job Title: Home Manager

Joined: 2024

It is Chris’ responsibility to lead Acer Lodge’s heart-centred care approach as well as the day-to-day running of the home.


Chris began his healthcare journey as a care assistant at a local nursing home, where his passion for helping others quickly became evident. Over the years, he has held various roles, including Clinical Development Lead, Promotions and Marketing Manager, and Registered Manager—a role he held for six years overseeing five homes in the North West.


With his wealth of experience, genuine compassion, and commitment to heart-centred care, Chris is well-equipped to lead Acer Lodge.


Frequently Asked Questions about Acer Lodge

What types of Care is Acer Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Acer Lodge provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Acer Lodge have?

There are 70 Single Rooms.

What are the Facilities & Services at Acer Lodge?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Acer Lodge to the centre of Blackburn?

0.5 mile(s) as the crow flies, distance by road may be significantly further.