Albert Suites at Battersea Place

73 Albert Bridge Road, Battersea, London SW11 4DS
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9.3 49 Reviews
  • Albert Suites at Battersea Place, London
Albert Suites is London’s latest state-of-the-art nursing facility. Situated within a luxury retirement community, Battersea Place, are thirty exclusive suites designed to offer an enriched quality of life for discerning patients amidst a discreet and dignified provision of care.

An experienced, on-site nursing team are highly trained to manage a breadth of complex care needs and circumstances ranging from rehabilitation, short-term convalescence and post-operative support to long-term nursing or palliative care. Drawing on 35 years’ experience as an internationally renowned provider of outstanding care, Albert Suites is operated by LifeCare Residences, who are registered with and monitored by the Care Quality Commission.

Committed to delivering authentic choice, Albert Suites offer a host of hotel-inspired facilities from 24-hour room service to a chef-led menu that provides restaurant-plated meals, rich in nutritional value. Rehabilitation residents will also benefit from a hydro pool and specialist gym, while personalised physiotherapy programmes will aid recovery and well-being. Additional social stimulus is provided with a calendar of cultural events, organised by a full-time activities co-ordinator, through to regular outings in an accessibly designed minibus.

The team at Albert Suites at Battersea Place would be delighted to meet you and show you their exclusive facilities and suites.

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Care Provided by Albert Suites at Battersea Place

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Liam Stack (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Albert Suites at Battersea Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,695 – £3,200
    • Self-Funded Nursing Care £2,695 – £3,200
    • RESPITE Self-Funded Residential Care £2,695 – £3,200
    • RESPITE Self-Funded Nursing Care £2,695 – £3,200
  • (these prices are only a guideline, please contact Albert Suites at Battersea Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hours


  • Parking

  • Limited spaces


Albert Suites at Battersea Place Reviews (49)

Total of 49, showing 1-20
9.3

Albert Suites at Battersea Place has a Review Score of 9.3 (9.280) out of 10, based on 11 reviews in the last 2 years. Over all time Albert Suites at Battersea Place has 49 reviews.

Overall Experience

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  • 14
  • 3
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  • 0

Date Published

49
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11
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Review from G C (Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very good but impossible to arrange a cup of tea in bed each morning?
They have lovely staff and the food is ok.
Very uncomfortable single bed. A thin mattress on a wooden slatted base! Slightly improved by a mattress topper!

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Review from C O (Respite Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week in the Albert Suites following major spinal surgery and before returning home.
My room was excellent, well-appointed, clean and air-conditioned.
I found the staff very friendly and efficient, answering the bell for assistance without delay, day and night and providing analgesia as necessary
also without delay. Domestic service was good but the food, especially the evening meal was very disappointing and the method of serving it from a 'steam cabinet' where it has been languishing for some time, is not successful.
However, the level of help which I received as a bridge between hospital and home, was excellent and exactly what I needed and had hoped for.

Reply from Joana Pereira, Head of Business Development at Albert Suites at Battersea Place

Thank you for taking the time to provide your feedback about your recent stay at Albert Suites. We are delighted to hear that you found your room excellent and the staff friendly and efficient, as we always strive to provide exceptional service and a comfortable environment for our residents. We appreciate your comments regarding the food, particularly the evening meals. We understand how important quality dining options are, especially during recovery. I want to assure you that we are actively collaborating with our kitchen team to improve our menu offerings. We are committed to enhancing the dining experience for our guests and will be reopening the Albert Suites kitchen soon, with a dedicated chef. This will ensure we provide a more personalised dining experience.


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Review from D N (Wife of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The rooms are clean and warm. All staff are wonderfully polite, pleasant and helpful. The food was a little disappointing in that the food wasn't very hot and portions were small. Plenty of tea and coffee available. The bedding wasn't changed in the week of residence.

Reply from Joana Pereira, Head of Business Development at Albert Suites at Battersea Place

Thank you for your kind words about our clean and warm rooms, as well as about our staff. We truly appreciate your feedback regarding the food temperature and portion sizes. This has been addressed with our kitchen team. Your feedback is invaluable in helping us enhance our residents' experience. We hope to welcome you back in the future.


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Review from Peter R (Respite Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been in hospital for a few days, I needed to spend a week to recover without the need to look after myself and with the benefit of some nursing facilities. Albert Suites suited my requirements very well. My room and bathroom were comfortable and clean, the air conditioning worked well over some
very hot days, the staff was all friendly and pleasant and the food was healthy and well-presented.

Reply from Joana Pereira, Head of Business Development at Albert Suites at Battersea Place

Thank you for taking the time to share your experience at Albert Suites. We are delighted to hear that our facilities met your needs during your recovery period and that our team was able to support you. Our team takes great pride in delivering excellent quality care, so we appreciate your kind words about our staff. We're also pleased that you enjoyed our healthy and well-presented food.


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Review from Belinda C (Respite Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were uniformly kind and friendly. I had a fall while resident (not the fault of anyone at the home) which resulted in an ambulance taking me to A&E. Following a week in the hospital I returned to the home but had to go back to hospital for numerous tests. I was always accompanied by a member
of staff who made it all as smooth and stress-free as possible. My daily Physiotherapy sessions definitely helped to get me back on track after my fall. The food was generally very good, healthy and plentiful. I would definitely recommend the Albert Suites.

Reply from Ervin Gergely, Head of Care at Albert Suites at Battersea Place

Thank you for your heartfelt words and for taking the time to share your experience at Albert Suites. We're truly delighted to know that our team was able to support you during your hospital visits and that the physiotherapy sessions contributed positively to your recovery. Your kind feedback on the food is also greatly appreciated.


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Review from Varsha K (Respite Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Albert Suites at Battersea Place has been very pleasant and a wonderful experience. My sincere thanks and appreciation to all the staff, i.e. nurses, carers, housekeeping, kitchen, physio and management. Each member of the staff was so caring and dedicated in their jobs.
Once again, a very
big thank you to all.
God bless!

Reply from Mark Chakravarti, General Manager at Albert Suites at Battersea Place

Thank you, Varsha, for such lovely feedback, we will share this with my team.


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Review from R K (Respite Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks in Albert Suites at Battersea Place after a half-hip replacement. I was primarily here to recover but also to do physio and get used to walking with a stick - I needed to practice stairs because my flat is on the third floor without a lift and physio was especially sensitive to this.
The nursing care was excellent, the staff were unfailingly courteous and helpful. The food was delicious.

Reply from Mark Chakravarti, General Manager at Albert Suites at Battersea Place

Thank you for your lovely feedback - really appreciate it, we will make improvements where needed.


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Review from A B (Respite Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Another excellent stay at Albert Suites at Battersea Place which is a great place to go post-operative for recovery. Lovely, kind staff who are also very upbeat and caring, special mention to the nursing team. Having stayed here twice I'm happy I don't need to come again, but should I rock up on the
Albert Suites doorstep again in a few years I know I'll be well looked after.

Reply from Mark Chakravarti, General Manager at Albert Suites at Battersea Place

Thank you so much for your lovely feedback, we will share this with our team.


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Review from A S (Respite Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent several weeks at the Albert Suites recovering from surgery. Everyone was so professional and kind and made my stay really enjoyable. The care and support I received during my stay has definitely made a positive difference to my recovery.
The food was also lovely and despite being
very busy, the catering team were happy to assist with my special dietary requirements.
The team at the Albert Suites are truly wonderful!

Reply from Mark Chakravarti, General Manager at Albert Suites at Battersea Place

Thank you so much for your lovely feedback, I will share this with my team who will really appreciate it.


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Review from Mariette D (Respite Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall stay was good. I was there with a fractured pelvis for three and a half weeks, therefore needed a lot of help and care. The food was just terrible, same menu for two weeks. Extremely badly cooked and the taste was terrible.

Reply from Kelly Garrett, Head of Care at Albert Suites at Battersea Place

We are glad you enjoyed your stay with us; however, we are sorry that the food did not meet your expectations. All feedback is valuable and so I will ensure this particular feedback is given to our chef who would be more than happy to look into how we can improve things here at The Albert Suites.

Thanks,
Kelly Garrett
(Head of Care)


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Review from H D (Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Altogether excellent, particularly the nursing staff, who were extremely thoughtful and patient and with a good sense of humour.
The food was good. Had the menu been changed every week rather than once a fortnight, I think it would have been better. The situation is on the edge of Battersea Park. It
is particularly good enabling me to be taken for a walk in the park nearly every day.

Reply from Mark Chakravarti, General Manager at Albert Suites at Battersea Place

Thank you for your review and lovely feedback. We will share this with my team.


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Review from Sarah M (Respite Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation and staff were all great. It was very helpful having on-site physiotherapy support available, so I was very pleased with the level of care I received during my stay. My only criticism relates to the catering side of things. It was very rare that I received a tray that had all the things
I had ordered for any of my meals. The carers were unable to do anything about missing or incorrect items as their role was just to bring around the trays. Having a member of the kitchen staff available when meals are served would be helpful. They would at least be in a position to address any problems. The quality of the food was good; it was just getting the order correctly filled that let things down. Seems like something that should be easy to resolve. Seems like a minor issue, but when it happens at almost every meal, it can get a bit trying!

Reply from Emma Rathbone, General Manager at Albert Suites at Battersea Place

Dear Reviewer


Many thanks for your feedback on your stay at the Albert Suites, I am glad that overall you had an enjoyable and restful stay with us. I am sorry to read that you experienced problems with items missing from your tray during meal service. We pride ourselves on our food and I am glad that you agree the quality of food was good. I thank you for your constructive comments, we will of course work to improve our service delivery in this area. With many thanks


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Review from Georgina M (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful experience in November 2022 recovering from a hip operation. As a result, I have returned for a week of rest and TLC. The welcome I received on return was heartwarming and I felt I had 'come home'. I cannot praise enough the kindness, compassion and excellent nursing received. Talking
with some other residents, remarks were made regarding the relaxed, calm atmosphere and the lovely amount of laughter. Thank you, all of you.

Reply from Emma Rathbone, General Manager at Albert Suites at Battersea Place

Many thanks for your feedback on your recent stay at the Albert Suites, I am glad to read that you enjoyed your visit and you received the quality of care and hospitality to enable you to get you back home. Many thanks.


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Review from M B (Wife of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent physio and nursing care. A very comfortable and relaxing stay which enabled my husband to walk again. Thank you.

Reply from Emma Rathbone, General Manager at Albert Suites at Battersea Place

Thank you so much for your review, it is wonderful to read that getting your husband back on his feet was achieved during his stay with us. We always endeavour to meet and exceed our residents' expectations. Many thanks.


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Review from Rory T (Respite Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent three weeks here following a broken hip/femur. The care and support were first class and there was a very strong 'personal touch' from the staff, which was warm and reassuring. The in-house Physio offered from the team is excellent and helped me make the first steps on my journey back to mobility.
The director of care was always on hand to provide advice and recommendations. Nursing staff were considerate and responsive. The food and service were also very strong. My needs were specific to my injury and hence my stay was short. I would strongly recommend Albert Suites for anyone requiring post-op care. A big thank you to the team.

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Review from David C (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Albert Suites for the best part of 3 months and she was looked after beautifully. Wonderfully caring nurses, great facilities and delicious food! I have to also thank The Head of Care for recommending the next stage for my mother which so far is working out well.

Reply from Dillan Egan, Admissions at Albert Suites at Battersea Place

It was a pleasure caring for your mother over the past number of months; she is dearly missed by our team but we are so glad to hear that she is thriving in her new residence. Please send our warmest regards and best wishes to Mum!


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Review from Peter A (Son of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent post-op facility for my very elderly mother following a broken hip who spent nearly 3 months at the Albert Suites. Care and support were very good and there was a very strong "personal touch" to her stay from the staff which was most reassuring and also brought a very warm dimension to her
care. In the spirit of being objective and if I were asked to voice a minor criticism it would be that there was little in the way of "extra curriculum" activities for the residents but this comment should be tempered by recognising that the Albert Suites' primary purpose is to offer respite and rehab care and not the facilities of a permanent, long term care home. To that extent, it achieves that purpose very well.

Reply from Dillan Egan, Admissions Executive at Albert Suites at Battersea Place

Thank you for your kind words - it was a pleasure caring for your mother and she is fondly remembered by our team. Your objectivity and criticism is fair and welcomed; we have taken from this a real sense of purpose to do better on the recreational activities. We have appointed a Lifestyle and Activities Co-ordinator to ensure all our Residents are fully engaged throughout the entirety of their stay and are facilitated to have an active social and recreational calendar while at Albert Suites. We hope you mother is settling well into her new residence, and please send our warmest regards.


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Review from A P (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother reluctantly had to accept post-op care as she had wanted to return straight home following shoulder replacement surgery. Albert Suites at Battersea Place offered her exactly the right level of care and support. The staff were so kind and helpful, the physio really accelerated her recovery
and she was comfortable and, most importantly, very happy throughout her stay. She found the experience to be first class. Her only complaint was the huge amount of excellent food! Can't thank all at the Albert Suites enough for making this difficult period go so smoothly.

Reply from Monica Wangombem, Admission Manager at Albert Suites at Battersea Place

Thank you for taking the time to review us. It was a great pleasure to look after your mother and once again thank you for choosing the Albert Suites. Kind regards.


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Review from Patricia M (Respite Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have just spent 2 weeks here after a major foot operation and although the carers and nursing staff were excellent! I was very disappointed to find that despite being assured by the admissions manager that all these things were “of course” included with my room,
I did not have the three TV streaming
services which I am signed up for, in fact, my television barely worked on the basic channels. Did not have a landline, did not have a bedside light. No toothbrush charger. Mirror in bathroom could not be used by me, far too high.
All of these things I asked for and was completely ignored or they found my requests amusing. In fact, the admissions manager told me I was here to recuperate and therefore watching television should not be important. I was non weight bearing and so spent most of my time in my room. There was a serious lack of fresh vegetables and I thought generally the catering very second rate for a supposedly 5-star establishment. Menu limited if you are not a resident.

Reply from Helene Cross, Head of Care at Albert Suites at Battersea Place

Thank you for your feedback which we appreciate as it helps us to improve our service (the delivery of which we take very seriously). I was sorry to hear of the issues you encountered on this occasion. During your visit, we did offer to move you to a different suite to facilitate a better TV viewing experience, however, you declined (a decision which of course we respected). I would like to call you, if that is acceptable, to discuss how we can redress the situation. I am reassured that you rated our care very highly, and again, I thank you for your feedback.


Kind regards
Helene Cross


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Review from Dick T (Respite Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had very good care during my stay. My only criticism is that while the food was excellent, the portions were much too big.

Reply from Monica Wangombem, Admission Manager at Albert Suites at Battersea Place

Thank you for choosing the Albert Suites, and as promised the food portions have now been adjusted. Thank you for your honest feedback. Best wishes.


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Current Review Score: 9.3 (9.280)

Overview of Review Score

The Review Score of 9.3 (9.280) out of 10 for Albert Suites at Battersea Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.280 for Albert Suites at Battersea Place is calculated as follows: ( (62 Excellents x 5) + (43 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 125 Ratings = 4.28

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albert Suites at Battersea Place is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Evelyn

Evelyn Quartey

Job Title: Head of Care

Joined: 2024

Evelyn is a highly motivated and ambitious Head of Care with exceptional operational skills and extensive clinical experience. Having worked in the NHS for over 20 years, she has developed a range of important skills and demonstrates a natural flexibility that allows her to perform her duties with meticulous attention to detail.


Her expertise includes clinical audits and reports, staff recruitment, general nursing, and the development of clinical policies and procedures. Evelyn is a strong leader with a proven track record of mentoring junior nurses to successful promotions. Her passion for teamwork drives her to elevate and motivate her team effectively.


Evelyn has a strong history of working closely with the CQC, achieving outstanding results. She is dedicated to ensuring her team provides safe, effective, compassionate, and high-quality care. In her current role, she oversees quality measures and policy development, with the ultimate goal of ensuring that every client receives the highest standard of care.


During her tenure at Chelsea and Westminster Hospital, Evelyn built a network of healthcare companies to provide exceptional aftercare for her patients. This included developing relationships with home care companies and nursing facilities to ensure seamless, high-quality care.


Joana

Joana Pereira

Job Title: Head of Business Development

Joined: 2024

Joana Pereira brings a rich blend of expertise and enthusiasm to her role as the Head of Business Development Manager. With a background that spans teaching, research, and healthcare business development, Joana leverages her extensive experience in data analysis to drive her professional achievements. Her dedication to empowering individuals on their transformative journeys is evident in her daily work.


Joana holds a master's degree in marine biology and a PhD in ecology, evolution, and biodiversity, specialising in quantitative analysis. Her career began in education, where she taught biology and maths at a junior school and biology and zoology at a university level. In 2019, Joana expanded her skills by completing her yoga teacher training. Outside of work, she enjoys yoga, meditation, travelling, and cooking, reflecting her holistic approach to life.


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Judy Lipke

Job Title: Registered nurse

Joined: 2016

REGISTERED NURSE


Frequently Asked Questions about Albert Suites at Battersea Place

What types of Care is Albert Suites at Battersea Place registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Albert Suites at Battersea Place provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Albert Suites at Battersea Place have?

There are 24 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Albert Suites at Battersea Place?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Albert Suites at Battersea Place to the centre of London?

1.9 mile(s) as the crow flies, distance by road may be significantly further.