Albert Suites at Battersea Place

73 Albert Bridge Road, Battersea, London SW11 4DS
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9.3 49 Reviews
  • Albert Suites at Battersea Place, London
Albert Suites is London’s latest state-of-the-art nursing facility. Situated within a luxury retirement community, Battersea Place, are thirty exclusive suites designed to offer an enriched quality of life for discerning patients amidst a discreet and dignified provision of care.

An experienced, on-site nursing team are highly trained to manage a breadth of complex care needs and circumstances ranging from rehabilitation, short-term convalescence and post-operative support to long-term nursing or palliative care. Drawing on 35 years’ experience as an internationally renowned provider of outstanding care, Albert Suites is operated by LifeCare Residences, who are registered with and monitored by the Care Quality Commission.

Committed to delivering authentic choice, Albert Suites offer a host of hotel-inspired facilities from 24-hour room service to a chef-led menu that provides restaurant-plated meals, rich in nutritional value. Rehabilitation residents will also benefit from a hydro pool and specialist gym, while personalised physiotherapy programmes will aid recovery and well-being. Additional social stimulus is provided with a calendar of cultural events, organised by a full-time activities co-ordinator, through to regular outings in an accessibly designed minibus.

The team at Albert Suites at Battersea Place would be delighted to meet you and show you their exclusive facilities and suites.

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Care Provided by Albert Suites at Battersea Place

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Liam Stack (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (24)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Albert Suites at Battersea Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £2,695 – £3,200
    • Self-Funded Nursing Care £2,695 – £3,200
    • RESPITE Self-Funded Residential Care £2,695 – £3,200
    • RESPITE Self-Funded Nursing Care £2,695 – £3,200
  • (these prices are only a guideline, please contact Albert Suites at Battersea Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hours


  • Parking

  • Limited spaces


Albert Suites at Battersea Place Reviews (49)

Total of 49, showing 21-40
9.3

Albert Suites at Battersea Place has a Review Score of 9.3 (9.280) out of 10, based on 11 reviews in the last 2 years. Over all time Albert Suites at Battersea Place has 49 reviews.

Overall Experience

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Date Published

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Review from James H (Husband of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was extremely well looked after. I would like to say a special word about a member of staff in particular, who is exceptional and she helped us in many ways and nothing was too much trouble. But the standard of care was very high.

Reply from Monica Wangombem, Admission Manager at Albert Suites at Battersea Place

Thank you for your review and for choosing the Albert Suites. Your wife was a perfect guest and the staff were keen to ensure she enjoyed her stay with us.


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Review from J R (Son of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who was in need of 24/7 care for the past 5 and a half years spent the last four years at Albert Suites in Battersea Place. This truly was not a care home it was more a hotel! My father spent many happy times engaging with a variety of staff forming strong relationships with them and some
of the other residents too. Through the era of Covid past, he caught it, survived it, and recovered from it with the help and support of the care staff at Albert Suites. He particularly enjoyed forays to Battersea Park and beyond, including one time a trip on the Thames Clipper up to Greenwich. My father passed away at Albert and I was privileged to be with him. He was very comfortable and most importantly pain-free. The space and care our immediate family were given at this time was fantastic and it certainly helped us in our grief of the moment whilst realising the need to celebrate his life.

Reply from Monica Wangombem, Admission Manager at Albert Suites at Battersea Place

Thank you for your review, our deepest sympathy goes out to your family. Your father will be greatly missed by the staff and residents of the Albert Suites. May the happy memories bring you comfort at this sad time.


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Review from A N (Respite Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in Albert Suites for one week's re-hab after having a knee replacement. It was a very welcome experience with an extremely high level of care and physio, absolutely necessary after such an operation. I could not have returned home straight away and greatly appreciated the attention and efforts
of all the staff at Albert Suites to return me to a more normal situation.

Reply from Monica Wangombem, Admission Manager at Albert Suites at Battersea Place

Thank you for your review, it was nice looking after you, and glad you're back home in good shape. Many thanks for choosing the Albert Suites.


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Review from D E (Resident) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall an enjoyable and useful experience for my needs. Good physio to get me in a position to go home from a position of poor on discharge from hospital after my operation (triple coronary bypass) to be capable to cope with the ongoing physio at home from local authority services complemented by an
additional private physio service as required. The Albert Suites are well equipped and physios are thorough and well qualified for this type of service with good follow-through. The Suites are clean and well serviced and I would have no hesitation in using them again.

Reply from Monica Wangombem, Admission Manager at Albert Suites at Battersea Place

Thank you for taking the time to leave a review, we are dedicated to continuously improve our services and your feedback is highly valued. Very pleased with your quick recovery and glad you enjoyed your stay with us.


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Review from Michael D (Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third stay over the last few years. I find the suites most welcoming. The nurses and carers are really genuine and concerned and provide excellent care and attention. I vote the whole experience a serious plus factor. Really good in all ways.

Reply from Monica Wangombem, Admission Manager at Albert Suites at Battersea Place

Thank you, we really appreciate you taking the time to review us. As always you're most welcome again.


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Review from B F (Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Am loved and treated with dignity and kindness. Never lonely, always activities and events. The food is excellent, lots of choices. Happy faces on masks.

Reply from Monica Wangombem, Admission Manager at Albert Suites at Battersea Place

Thank you for your review of the Albert Suites.


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Review from C A (Cousin of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, lovely room.

Reply from Angela Wallace, Director at Albert Suites at Battersea Place

Thank you for your feedback which is very much appreciated.


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Review from Andrea S (Sister of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had had an emergency hip replacement operation and has several underlying medical issues, and she was very anxious about COVID. Attention to her needs was all attended to before she arrived at Albert Suites and she was welcomed kindly and warmly. My requests to the Admissions Manager, regarding
diet and particular needs, were all acted upon promptly. The nursing staff were attentive and some individuals especially so. They even brought menus and served afternoon tea and home-made cakes with smiles and humour too! Only one thing that did surprise us was the lack of pure cotton linen and this we had to provide ourselves. Other than that the patient found the food appetising, the staff thoughtful and caring and the manager flexible and accommodating. After her 2 weeks stay we were anxious my sister wouldn't want to return home! Albert Suites maintains high standards in every practical way, but also in nurturing the mental and emotional needs of their residents.

Reply from Joana Jordao, Sales & Admissions Executive at Albert Suites at Battersea Place

Thank you for your lovely review of the Albert Suites. It was a pleasure to take care of your sister and assist her (and your family) by ensuring that the best quality of care was given during her stay here with us, which lead to her recovery and confidence to return home. Our team appreciates the feedback given and, as we all mentioned, we look forward to having her back in the future for a respite stay. With all our best wishes - the Albert Suites Team.


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Review from Diane (Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at the home for the past two years with multiple health problems. The management and staff have all contributed to my wellbeing and I have chosen to become a permanent resident due to the complete care offered.

Reply from Joana Jordao, Sales & Admissions Executive at Albert Suites at Battersea Place

Thank you for your review and kind words. We are delighted that you have chosen the Albert Suites for your home. Our team is very pleased to hear you are happy with the quality of care provided by us. - The Albert Suites Team"


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Review from Carolyne T (Daughter of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my mother was wonderful. A special thanks goes to the carer who gave her a manicure, something she has not had done for many years and she was so pleased to have it. Mum says the food and service were so much better than she expected which was nice as she so needed a
nice break.

Reply from Angela Wallace, Director at Albert Suites at Battersea Place

Thank you for your review of the Albert Suites. It was lovely to see your mother so happy during her stay. We are very pleased she enjoyed her break here with us.
The Albert Suites Team


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Review from William S (Son of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed for 18 months. We looked at nursing homes and chose Albert Suites for its good sized rooms, location, quality of the building, CQC Good rating and staffing. We found the quality of care good with an assigned responsible nurse - thank you - with special mention to the events organiser
who is very cheerful. Generally, the staff were very professional, good physio. The standard of rooms and floor were far above the other care homes seen. The management were helpful. Of course, as in all homes Albert Suites was under pressure during these COVID times but were still an enabler within the rules on visiting. Response times to the resident suffered from time to time. They are willing to fix the occasional hiccup - an example being that despite the relative newness of the floor the carpet was a little worn in the room and they were happy to replace. There was one personnel issue swiftly addressed.
Would highly recommend for anyone to stay.

Reply from Joana Jordao, Sales & Admissions Executive at Albert Suites at Battersea Place

Thank you so much for taking the time to write a review of your mother’s stay here in the Albert Suites. I will share your feedback with everyone. Our team is dedicated to delivering a high quality of care to all the residents and their families.


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Review from Peter W (Respite Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My two weeks' post-op convalescence aided my swift recovery. I made excellent progress during my stay.
The nursing care is highly professional. The treatment and advice I received from the nursing staff were sympathetic and carefully tailored to my needs. All staff were excellent, all of whom went
out of their way to ensure my comfort at all times and answer my many questions. The domestic staff members ensured my comfort, both day and night. The standard of cuisine was very high indeed, and the menus varied and original. The dishes on offer are equal to, and often better than, established starred restaurants. The physiotherapy sessions were the best I have ever had, I made excellent and permanent progress under her tutorship.
The management of Albert Suites is approachable and efficient as evidenced by how content the staff were in their work and how well they got on with each other. Sincere thanks for everything.

Reply from Joana Jordao, Sales & Admissions Executive at Albert Suites at Battersea Place

Thank you for your lovely review of the Albert Suites. I will share your fantastic comments with the team. It was a delight to have you here for your convalescence stay. Thanks again.


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Review from N S (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 97, spent two months at Albert Suites recovering from a fractured femur and sprained ankle. The care was superb. Very professional nurses and physio. Excellent food. Beautiful rooms. The staff went out of their way to look after her and the other residents. I cannot give higher praise
than this. My mother was well treated. She was sorry to leave. She still corresponds with some of the staff members who were especially helpful to her.

Reply from Angela Wallace at Albert Suites at Battersea Place

We are so grateful for your kind words. Thank you for sharing your review with us and the community - The Albert Suites.


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Review from Maggie S (Resident) published on 17 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a total knee replacement at the end of January 2020 - as I live on my own and some of my children currently live abroad, my consultant suggested that I consider the Albert Suites which I was unaware of then. After 4 days in hospital I arrived at Battersea Place and for the next 3 weeks, my life
was wonderful. Everything about the place was amazing - all the staff were both helpful and charming, my room was very comfortable, the food was delicious. All my personal washing was done so I could come home with it all clean. For me the real bonus was the amazing physios who worked really hard with me over the 3 weeks I was there - I was able to leave walking unaided in my room and around the corridors and just have a walking stick for longer journeys. Everyone has been amazed at my progress which I put down to the calm and positive atmosphere of the Albert Suites and the encouragement of the physios! I would recommend the place to anyone.

Reply from Angela Wallace, Director at Albert Suites at Battersea Place

Thank you for your review of the Albert Suites. We are delighted that you enjoyed your stay and found the services beneficial. Wishing you the best during your recovery - the Albert Suites Team.


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Review from K B (Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Immediately post-surgery I was too ill to have an opinion but as soon as I began to improve it all fell apart. The physiotherapists were good but they have much too small a space and few facilities - no hydrotherapy. Nowhere to walk and exercise, except up and down the hall - not enough. Terrible food
and boredom and the last straw - mice! Two of them in my room - I left early for that reason - no one did anything - too many agency staff who don't really care. Instead of getting better I got worse and more depressed. An awful place, mostly for long term care patients with Dementia - rehab stuck-on as after-thought.

Reply from Angela Wallace, Director at Albert Suites at Battersea Place

Thank you for your feedback, which is very important to us. We will contact you directly to address your concerns.
Regards, Head of Care.


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Review from M G (Respite Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent idea coming to Albert Suites.
My daughter suggested two weeks visit after my discharge from hospital in order to regain physical mobility and confidence. Albert Suites has provided expert care and comfort - the facilities are modern, thoughtfully designed and equipped, spotlessly
maintained and all members of the staff provide a warm and sympathetic concern for the residents. Meals are high quality and services such as physio, hairdressing etc are available. There is always an activity each day to keep one interested.

Reply from Angela Wallace, Director at Albert Suites at Battersea Place

Thank you for your kind feedback. I'm so pleased to hear about your stay and the service you received.
With all our best wishes.


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Review from Barbara B (Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent experience - all very friendly and helpful in every way.

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Review from G O (Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Normally excellent service, the staff are friends. The Albert Suites have made my stay feel welcoming by allowing me to bring my own personal items.

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Review from M L (Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good stay.
Outstanding place.

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Review from Angela T (Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had wonderful care and kindness here and cannot praise enough the sweet staff.

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Current Review Score: 9.3 (9.280)

Overview of Review Score

The Review Score of 9.3 (9.280) out of 10 for Albert Suites at Battersea Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.280 for Albert Suites at Battersea Place is calculated as follows: ( (62 Excellents x 5) + (43 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 125 Ratings = 4.28

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Albert Suites at Battersea Place is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Evelyn

Evelyn Quartey

Job Title: Head of Care

Joined: 2024

Evelyn is a highly motivated and ambitious Head of Care with exceptional operational skills and extensive clinical experience. Having worked in the NHS for over 20 years, she has developed a range of important skills and demonstrates a natural flexibility that allows her to perform her duties with meticulous attention to detail.


Her expertise includes clinical audits and reports, staff recruitment, general nursing, and the development of clinical policies and procedures. Evelyn is a strong leader with a proven track record of mentoring junior nurses to successful promotions. Her passion for teamwork drives her to elevate and motivate her team effectively.


Evelyn has a strong history of working closely with the CQC, achieving outstanding results. She is dedicated to ensuring her team provides safe, effective, compassionate, and high-quality care. In her current role, she oversees quality measures and policy development, with the ultimate goal of ensuring that every client receives the highest standard of care.


During her tenure at Chelsea and Westminster Hospital, Evelyn built a network of healthcare companies to provide exceptional aftercare for her patients. This included developing relationships with home care companies and nursing facilities to ensure seamless, high-quality care.


Joana

Joana Pereira

Job Title: Head of Business Development

Joined: 2024

Joana Pereira brings a rich blend of expertise and enthusiasm to her role as the Head of Business Development Manager. With a background that spans teaching, research, and healthcare business development, Joana leverages her extensive experience in data analysis to drive her professional achievements. Her dedication to empowering individuals on their transformative journeys is evident in her daily work.


Joana holds a master's degree in marine biology and a PhD in ecology, evolution, and biodiversity, specialising in quantitative analysis. Her career began in education, where she taught biology and maths at a junior school and biology and zoology at a university level. In 2019, Joana expanded her skills by completing her yoga teacher training. Outside of work, she enjoys yoga, meditation, travelling, and cooking, reflecting her holistic approach to life.


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Judy Lipke

Job Title: Registered nurse

Joined: 2016

REGISTERED NURSE