24 hours
Limited spaces
Albert Suites at Battersea Place has a Review Score of 9.3 (9.280) out of 10, based on 11 reviews in the last 2 years. Over all time Albert Suites at Battersea Place has 49 reviews.
Review from Carolyn E (Resident) published on 23 October 2018
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Overall Experience
4.0 out of 5
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Review from J L (Resident) published on 20 September 2018
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Overall Experience
4.0 out of 5
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Review from Peter S (Friend of Resident) published on 13 September 2018
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Overall Experience
5.0 out of 5
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Review from Catherine A (Daughter of Resident) published on 12 September 2018
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Overall Experience
5.0 out of 5
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Review from Christopher K (Resident) published on 23 August 2018
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Overall Experience
3.0 out of 5
Reply from Steph Larby, Head of Care at Albert Suites at Battersea Place
Thank you for your review and I am very sorry that you did not have an enjoyable stay with us. Let me try and address the various points you raised:
I understand that you were asked to dine in your room because you had your dog with you. Whilst we welcome pets (and acknowledge the role they play in enhancing well-being), we also respect that not all residents share this sentiment and, accordingly, restrict pet access from communal areas such as the restaurant.
Regarding the emergency call bell, we have no record of your using this; you did use the routine bell but, on the several occasions I visited you (to check on your progress and well-being), you made no mention of any delay in staff responding to you, but I will investigate this.
As part of our commitment to creating a variety of entertainment sources for our residents, we did host a party whilst you were here. This was for all of our residents’ enjoyment, so I do not understand why you felt that you were not invited? There was a separate party for the residents who live in the apartments at Battersea Place - perhaps this is where the confusion has crept in? Unfortunately, we did have a one-off incident where catering staff raised their voices; this is unacceptable and upon being made aware of this, I apologised and refunded your family’s meal. We have since spoken with the staff concerned and supported them with further training.
It is my understanding that your laundry has been returned to you and that this has been resolved.
We do appreciate your feedback and would like to invite you and your wife for a complimentary meal in our restaurant by way of apology. Please let me know if you would like to take me up on this offer?
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Review from Peter K (Resident) published on 19 July 2018
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Overall Experience
5.0 out of 5
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Review from Noreen W (Resident) published on 19 July 2018
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Overall Experience
5.0 out of 5
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Review from Y T (Resident) published on 19 July 2018
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Overall Experience
5.0 out of 5
Reply from Angela Wallace, Director at Albert Suites at Battersea Place
Thank you for your feedback – I have passed on your comments to our manager.
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Review from Nick M (Resident) published on 13 July 2018
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Overall Experience
5.0 out of 5
Reply from Angela Wallace, Marketing Manager at Albert Suites at Battersea Place
Thank you for your kind review - I look forward to passing on your comments to our team.
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The Review Score of 9.3 (9.280) out of 10 for Albert Suites at Battersea Place is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.280 for Albert Suites at Battersea Place is calculated as follows: ( (62 Excellents x 5) + (43 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 125 Ratings = 4.28
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Albert Suites at Battersea Place is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Sep 2021
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Joined: 2024
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Her expertise includes clinical audits and reports, staff recruitment, general nursing, and the development of clinical policies and procedures. Evelyn is a strong leader with a proven track record of mentoring junior nurses to successful promotions. Her passion for teamwork drives her to elevate and motivate her team effectively.
Evelyn has a strong history of working closely with the CQC, achieving outstanding results. She is dedicated to ensuring her team provides safe, effective, compassionate, and high-quality care. In her current role, she oversees quality measures and policy development, with the ultimate goal of ensuring that every client receives the highest standard of care.
During her tenure at Chelsea and Westminster Hospital, Evelyn built a network of healthcare companies to provide exceptional aftercare for her patients. This included developing relationships with home care companies and nursing facilities to ensure seamless, high-quality care.
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Joined: 2024
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