Alder House Care Home - Avery Healthcare

172a Nottingham Road, Nuthall, Nottingham NG8 6AX
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9.9 81 Reviews
  • Alder House Care Home - Avery Healthcare, Nottingham
The Alder House in Nuthall provides high-quality resident living facilities as well as dementia and respite care.

Residents benefit from comfortable and spacious bedrooms, complete with ensuite facilities. Companionship suites are also available for couples who would like to stay together.

Visitors who come to Alder house are always made to feel welcome and a part of the Alder house family. They have a fantastic, consistent staff team that know the resident care needs well. The home is supported by a fantastic regional team who ensure the high quality standards are maintained.

Their wonderful residents love to have family pets and children coming in to visit. The homely warm atmosphere exists throughout the home. Special attention is paid to those with dementia, as shown by the café, which is full of mementoes from the past days.

A full programme of daily activities, including maintaining body strength, is supported by volunteers. The atmosphere is lively and fun and residents enjoy gardening, regular cinema showings, going out on Sundays and eating well. There is no need for residents to venture out if they don't want to as they are able to have their hair done or enjoy hot refreshments in the onsite hairdressers and café.

Good relations are maintained with the local community and the neighbouring Avery home, Acer Court.

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Care Provided by Alder House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Hayley Wood (Home Manager)
  • Admission Criteria
    • Self funding/NHS/Council funded with TOP UP
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Alder House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,499 – £1,599
    • Self-Funded Residential Dementia Care £1,599 – £1,599
    • RESPITE Self-Funded Residential Care £1,599 – £1,699
    • RESPITE Self-Funded Residential Dementia Care £1,599 – £1,699

  • We offer a carers break (one off payment and resident to top up to Self funding rate. We also offer double suites for Couple at @ £2600.00 however you can purchase a suite as a single occupancy @£1726.00 they all include beautiful on-suite fitted adapted bathrooms and kitchenettes, beautifully furnished with access to the wonderful Landscaped gardens. If referred by the local councils there is additional top up that will need to be paid third party.
  • (these prices are only a guideline, please contact Alder House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are open to visitors 7 days a week and recommend avoiding mealtimes but this is not completely restricted and can still be accommodated in special circumstances.


  • Parking

  • Free parking available


Alder House Care Home - Avery Healthcare Reviews (81)

Total of 81, showing 41-60
9.9

Alder House Care Home - Avery Healthcare has a Review Score of 9.9 (9.883) out of 10, based on 32 reviews in the last 2 years. Over all time Alder House Care Home - Avery Healthcare has 81 reviews.

Overall Experience

  • 71
  • 9
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  • 1

Date Published

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Review from Jessie B (Daughter of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alder House has been fantastic for my mother. Her dementia has worsened over the three years she has lived here and the amazing staff have adapted her care needs as necessary. She is very settled and I have real peace of mind knowing that she is being so well cared for. Thank you.

Reply from Rachel Aran, Marketing Administrator at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home. We are delighted to hear such kind words about our home and our staff team who go above the standards to deliver an exceptional level of care to all residents daily and cater for all individuals' needs, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.


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Review from C G (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home always friendly and helpful staff. Mum is looked after very well and treated with dignity.

Reply from Rachel Aran, Marketing Administrator at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home. We pride ourselves in delivering an exceptional standard of care for all residents, whilst creating a fun, loving, care community in which our residents live. We are delighted to hear that this gives you and your family the peace of mind you deserve. It is a true pleasure to have your mother living with us in the loving care community that we create. Best wishes, Rachel.


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Review from Paul B (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father passed away in March 2021 after spending 15 months at Alder House. Although he was declining throughout his time there the staff continued to give him the attention, love and compassion he deserved and would have appreciated. Visits were curtailed by Coronavirus but staff always helped him
with phone and video calls and stayed with him until the call was over. The staff took it in turns to sit with him during his final days and made it possible for the family to say their goodbyes and we are deeply thankful for that. Thank you for your care and compassion.

Reply from Rachel Aran, Marketing Administrator at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home and for your lovely feedback. The well-being and safety of our residents is always our top priority, especially during these unprecedented times. It was a pleasure to have your father staying with us at Alder House and we are delighted to hear how satisfied you are with the highest quality of care he received. We are sorry for your loss, your father will be truly missed. Best wishes, Rachel.


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Review from Jackie S (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who is almost 97, has been at Alder House for nearly 3 years. At first, he was upset and confused about the sudden change in his life, but he was treated with such kindness, sympathy and understanding by all the staff there that he soon settled down and it is now his home. He has a lovely
spacious room with a big bed, en suite and TV, and use of the comfortable, bright living room. Should he wish he can use the cinema, cafe or library too. The dining room is organised like a restaurant and the generous meals always look and smell delicious. I am so impressed with the efforts that the staff make to engage and involve the residents in a variety of fun activities. Dad, who has increasing trouble with dementia, has been helped to write his life story and is treated with respect and dignity by the always approachable staff. Whenever I visit he looks happy and contented. We are so glad we chose Alder House and can't recommend it highly enough.

Reply from Ryan Farrelly, Marketing Assistant at Alder House Care Home - Avery Healthcare

Thank you for reviewing Alder House. We are so delighted to hear that your father has now settled in well in our care community and feels comfortable living here. Our highly trained staff team go above and beyond to ensure that all our residents receives the highest standard of care and feels welcome here. Best Wishes, Ryan.


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Review from Clare (Granddaughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't normally write reviews but I felt the need to. My nana came for respite care and let's face it our loved ones never like to leave home. At first, I did feel guilty for needing some time to recharge my batteries. This care home was by far the best choice and reassured me that my nana would be
given a high standard of care. My nana is very particular and she loved being here. I've seen a few and they are shocking. Alder House is beautiful, clean, wonderful staff, a warm friendly welcome, they couldn't do enough for you. Alder House, will always be my first choice for my nana and knowing she's in the best possible care, it allowed me to relax and enjoy valuable time with my family. Thank you.

Reply from Ryan Farrelly, Marketing Assistant at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home. Our staff team ensure to go beyond the standards to provide the highest care for all of our residents, whether that be for those in short respite care or for our long term residents. We are delighted to hear that your nana felt safe and comfortable and that you felt the peace of mind which enabled you to relax whilst your nana stayed at Alder House. Best Wishes, Ryan.


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Review from Vivienne G (Daughter of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum passed away. She went into Alder House struggling with dementia, chronic loneliness, anxiety, angst and was refusing to eat, drink or tolerate carers. Amazingly, due to the understanding, patience and care of the staff, she soon settled, made friends, put on weight and was far less anxious.
Our regret as a family is that she didn't live long enough to experience her newfound contentment for longer. Hospitalisation for a minor chest infection and the contraction of Covid took her life within days of admission to the ward. Thank you to all the staff for giving her a better quality of life and their caring contact with us as relatives in a very difficult time. Professional, genuinely caring people.

Reply from Ryan Farrelly, Marketing Assistant at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home. It was a pleasure to have your mother as one of our residents at our home and she is deeply missed by the staff and residents of Alder House Care Home. Our highly trained staff team go above the standard so that each of our residents receives a tailored care plan to ensure they feel comfortable and are cared for at the highest standards.


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Review from Sandra M (Daughter of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to say thank you to all staff involved in caring for my mother. I found the staff to be professional at all times and in a friendly manner. I am grateful for all their hard work in respect of caring for my mother and making her feel special and welcome over the past months whilst moving into
her new home. It is obvious she feels secure and has settled; making friendships and continuing to be her usual happy self with staff giving her a sense of purpose each day. As a family we know we can contact the care home at any time to arrange a video call and or visit (COVID-19 safe) to see her. This gives us as family confidence knowing that our mother is being looked after well and all is being done to make these unprecedented times go as smooth as possible.

Reply from Ryan Farrelly, Marketing Assistant at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home. Our highly trained staff team go above the standards to deliver exceptional care for each of our residents that their loved ones can certainly be confident with. We are proud to offer resources such as our smart devices that allow our residents to keep in contact with their loved ones. We are so delighted to hear how satisfied you are with our home and most importantly that your mother feels comfortable and at home here. Best Wishes, Ryan.


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Review from Merril C (Daughter of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home, wonderful staff, so warm and friendly. It was my mum's first time for respite so very apprehensive but didn't need to worry, it is a testament to everyone there that my mum did not want to come home. She will definitely be back for future stays. We can only say again thank you the
manager and your team for the outstanding work you do.

Reply from Rachel Aran, Marketing Administrator at Alder House Care Home - Avery Healthcare

Thank you for taking the time to review Alder House Care Home and for your lovely feedback. We are delighted to hear that your Mum enjoyed her respite stay at Alder House. Our highly trained staff team always endeavour to make all our residents feel at home in the loving community that we create. Your kind words are truly invaluable to us. Best wishes Rachel.


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Review from L P (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not recommended for Alzheimer’s. My mother was wrongly advised by a senior member of staff at Alder House that the care would be suitable for my father. He was falling repeatedly, in this home, averaging 3 times per week. Not only this, upon visiting, I found him to be unwashed, wearing dirty clothes,
often with food down his trousers. I had to ask for him to be showered. I complained to the care home manager, as I was obviously extremely worried. The complaint letter was never responded to from my mother. My father was evicted with 7 days notice during the lockdown, this was apparently due to my (quote) “threatening behaviour”. As we were frantically searching for somewhere else, my father was admitted into Hospital over Easter weekend with a suspected hip fracture following another unattended fall at Alder House. He waited 1 week for an MRI, contracted COVID-19. My now late father and our family experienced inhumane treatment by Alder House. We are still haunted by this experience.

Reply from Angus Matthew, Senior Marketing Manager at Alder House Care Home - Avery Healthcare

Father came into our care for a period of respite, so you had an opportunity to sample our services. Unfortunately, at this assessment stage, your father's previous history of falling was not disclosed. After the period of respite had ended, the family asked for the placement to be made more permanent and to my knowledge, there were no concerns raised at this time. Sadly, your father’s mental health deteriorated very quickly, due to his advanced cognitive impairment, however, your father remained physically very active and quite fit. This was a huge challenge to the care team, as your father had no insight into the risks he presented, as we have a spacious environment. The care team sought advice from a range of professionals (the Community Mental Health Services, Physiotherapy services, the Falls team, Adult Social Care Safeguarding Team, the Care Quality Commission) and it was agreed that to keep your father safe that he would need to be moved to a safer nursing environment.


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Review from Pamela F (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the management and staff of Alder House for coping so admirably with the coronavirus situation. They have had to deal with extraordinary circumstances and have had to risk their own and their family's health to continue to give the residents outstanding care. The care is delivered
with good humour and genuine affection. I am so happy that my mother is content and so well cared for.

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Review from Belinda D (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Alder House since December 2016, initially moving in for respite with my dad, both in their 90s. Mum has a lovely room with en-suite. It is such a relief to know she is being so well cared for during the current crisis. The staff have been amazing and although I haven’t been able
to see Mum in person, we have been FaceTiming (Mum is very deaf and has dementia) where the carers have helped her with the iPad. It’s been reassuring to see photos of Mum on Facebook and to hear about the treats and activities that the residents have still been able to participate in, particularly that in this sunshine they have been able to socially distance in the lovely gardens. Most of all, I am so grateful for the care, kindness and understanding that Mum (and I) always receive from the wonderful staff.

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Review from Alan N (Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms very good, clean and well furnished. Beds extremely comfortable as well as pillows. Bathroom large with walk-in showers. Nice garden view from my room.

Reply from Rachael Startin, Customer Service Manager at Alder House Care Home - Avery Healthcare

We are pleased that you enjoyed your stay with us and we wish you all the best in your new home. Thank you for choosing Alder House and we hope to see you again in the future.


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Review from A M (Daughter-in-law of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home and I would recommend anyone to let their loved ones live here. The staff are great and there is a lovely atmosphere for the residents and staff. The staff care about their residents and their good health and well being. Our sister is in good humour and is well, considering
her Alzheimers. Her room is like a hotel bedroom, spacious and very clean.

Reply from Rachael Startin, Customer Service Manager at Alder House Care Home - Avery Healthcare

Thank you for your kind words. It is lovely to hear that your sister has settled well into her new home and the Alder House family.


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Review from S B (Friend of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely, friendly caring home. Nothing is too much trouble for any member of staff. They all work together and form a very strong team. You can feel that they all get on as a unit. The atmosphere is always very calm and they are so kind and caring to all residents. We have witnessed all of them
going over and above what their role is, there are no boundaries. An amazing care home, something I have not witnessed in any other home I have visited.

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Review from J D (Friend of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very well cared for and very happy. The staff (all) are excellent and very kind, nothing too much trouble. The home itself is clean, well maintained with excellent facilities and food. I am very happy to visit and can even take along my dog, who by the way loves all the attention she gets
from the residents and staff. This home is just what everyone could wish for in our later years.

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Review from Patricia J (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful peaceful home. The staff are wonderful and treat the residents with respect dignity and love. Our mum has only been in for a short while but she has been looked after as though she is family. There are also lots of activities taking place and a beautiful garden for residents to go outside
have a sit down and a chat or help planting seeds. The home is always spotlessly clean and smells lovely.
Would I recommend this home? Yes, 100%.

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Review from Sally J (Daughter of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff at Alder House Care Home are the utmost professionals. They have helped my mum regain her confidence and her health has improved immensely. The manager visits all the residents daily and treats them with respect and dignity. So many activities are well planned and attended. It
is so lovely to see staff and residents happy and engaging with each other. The best care for my mum.

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Review from Mary G (Wife of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

How to begin is the greatest difficulty!
Alder House excels itself as a real 'care home'.
In my line of work before I retired, I visited a great many care homes over the years, so I recognise a good one when I see it.
The first step into the building, from reception, the staff and the wards, there
is a friendliness, warmth and awareness from everyone.
I once thanked one of the staff for the care and attention and the reply was 'we love them all!'
That is Alder House.

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Review from Jill P (Niece of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alder House is by far the best facility of its kind in this area and I’ve visited many. Yes, it’s more expensive than most but you certainly get what you pay for. Best of all I now have peace of mind that my aunt is being well looked after in what could pass as a 5* hotel.
Staff are fantastic and must
be happy in their work as the atmosphere is great.

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Review from Sian A (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is spending time at Alder House as I needed surgery and was unable to help with her care. Mum has dementia and usually sleeps most of the time BUT over the last two weeks mum has been chatting, engaging in activities and taking pride in her appearance. She is now getting up and dressed in the morning
instead of waiting for carers. She is gaining weight and loving the choice of food. She is making the choices. I have seen such a change and mum is living not existing.


Sadly, mum will be going home in a week but I hope she will be able to spend more time at Alder House for another holiday very soon.


It is great to see so many staff constantly interacting with the residents and not just between 9 and 5. Activities continue all day and weekends too. There is company and stimulation when wanted or peace and quiet when not. Every member of staff I have met has had mum’s (and the other residents) best interests at heart. What more could I ask for?
Thank you, EVERYONE.


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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Alder House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Alder House Care Home - Avery Healthcare is calculated as follows: ( (340 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 377 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alder House Care Home - Avery Healthcare is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

12 Bed Vacancies

posted 21 Feb 2025

We currently have 5 lovely spacious en-suite rooms overlooking the private gardens of our residential dementia suite. We have available some beautiful spacious rooms on our Lawrence and Sherbrooke suites. If you would like to come and view the rooms and have a tour of our lovely home, then please contact us to arrange. We will be a happy for you to pop in for a coffee no appointments needed. Alder House has a home from home feel with a fantastic staff and management team, come and say hello.


Awards / Recognitions (13)

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Meet the Team (3)

Hayley

Hayley Wood

Job Title: Home Manager

Joined: 2021

Hi my name is Hayley Wood I am the Registered Manager at Alder House Care Home in Nottingham


I have Had the pleasure of working in the health and social care sector for many years in various different management Roles.


Alder House is a wonderful family home with a warm welcoming staff team.


Please feel free to pop in for a posh coffee and a slice of cake.


Michelle

Michelle Stevenson

Job Title: Deputy Manager

Joined: 2024

My Name is Michelle Stevenson. I have worked in care for over 25 years. I am the Deputy Manager at Alder House. I am enthusiastic about my role and ensure that all our residents are fully encouraged to engage in activities and continue to maintain their independence where they are able. Alder House has a feel of Home from Home and Residents are encouraged to bring innovative ideas to our beautiful home to ensure that each Resident is able to bring a little bit of themselves to Alder House.


Cathy

Cathy marlow

Job Title: Administrator

Joined: 2019

I have worked at Alder House for over 4 years, and
Have enjoyed every moment. I have over 30 years
experience has an Administrator, I have worked
In care homes for 12 years