Alexandra Mill

356 Crewe Road, Shavington, Crewe CW2 5AD
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9.9 30 Reviews
  • Alexandra Mill, Crewe
Alexandra Mill in Shavington, Crewe is Anavo’s newest care home and encompasses everything the organisation has learnt from listening to current residents and families.

With 72 beautifully decorated bedrooms spanning across two floors and a whole host of amenities, the home is designed to bring people together and provide for a wide range of care types including residential care, nursing care, respite care and dementia care.

The team at Alexandra Mill understand that arranging care for a loved one is a difficult and uncertain time, so they offer a transparent and refreshing approach. Every resident is an individual, and at Alexandra Mill they are committed to treating people as such. Unique personal care plans are put in place to ensure each resident’s specific needs are met. They provide the customised, quality and professional care residents deserve - tailored to suit the individual, not the Company or Staff.

At Anavo, the aim is to provide people with the opportunity to grow, to enable each resident to maximise their abilities, stay active and engaged, continue enjoying their passions and retain their independence for as long as possible.

What makes Anavo different? Alexandra Mill is founded on positive relationships. Between residents, their families, the amazing team and the local community. There are so many people who contribute to making a safe and happy home where everyone is welcome.

Alexandra Mill care home is committed to making sure everyone has a sense of meaning. Giving people choices can be hugely beneficial to creating a healthy lifestyle and positive personal outlook. Whether that’s a resident wanting to try something new, or a team member hoping to progress in their career, they’ll always do what they can to make a positive impact.

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Care Provided by Alexandra Mill

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Stephanie Sheer (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Alexandra Mill

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,665
    • Self-Funded Residential Dementia Care £1,550 – £1,665
    • Self-Funded Nursing Care £1,550 – £2,000
    • RESPITE Self-Funded Residential Care £1,750 – £1,950
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £1,950
    • RESPITE Self-Funded Nursing Care £1,750 – £1,950

  • All inclusive fee - from £1450pw includes:


    > One Physio consultation with Anavo's appointed private physiotherapist
    > Podiatrist appointment every 8 weeks with Anavo's appointed private podiatrist for general footcare
    > A hair salon appointment every 6 weeks with Anavo's appointed hairdresser at the Alexandra Mill salon
    > Newspapers available daily in communal areas
    > One annual booking of Alexandra Mill's Private Dining Room with Afternoon Tea included for four people, on your Birthday or a Special Anniversary
    > All Care, Laundry, Activities & Entertainment, Breakfast, Three course Lunch, Three course Dinner, Snacks-Tea & Coffee & Housekeeping
  • (these prices are only a guideline, please contact Alexandra Mill to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of free parking available


Alexandra Mill Reviews (30)

Total of 30, showing 1-20
9.9

Alexandra Mill has a Review Score of 9.9 (9.907) out of 10, based on 30 reviews in the last 2 years. Over all time Alexandra Mill has 30 reviews.

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Review from H H (Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in very poor health when I came here. The property itself is lovely. Management and care have been exceptional. Carers are friendly and professional. I was treated as an individual. I would thoroughly recommend Alexandra Mill.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your encouraging feedback regarding your personal experience at Alexandra Mill. The staff team work hard to deliver high standards of quality care at all times. We are so pleased that your experience has been a positive one. I will pass your comments on to the team. We value every review as this helps us to improve our service where required.


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Review from Ann D (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Alexandra Mill for Mum after it had been highly recommended by a friend whose father had been very happy there and we haven't been disappointed. Mum settled quickly and is very content. The home is beautifully appointed and lovely can clean but it is the caring, friendly, respectful attitude
of all the staff which really makes it a special place.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments about our caring, friendly and respectful staff. We are so happy that Mum has settled so well and is content. The staff teams work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from Gill B (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been wonderful, compassionate and kind to my Mum since she moved to Alexandra Mill. Having nursing staff and trained dementia staff has helped tremendously. I have nothing but thanks for all involved, in what at times has been a difficult situation with Mum.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you kindly for taking the time to write a review. We appreciate your positive comments and high regard for our staff and the service. The team works hard to deliver high standards of quality care with respect and compassion at all times. Your feedback is very much appreciated. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from B S (Son of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk into Alexandra Mill you can see what a lovely place it is, with excellent modern facilities. The rooms are spacious, again with first-class modern amenities. The staff at all levels are so friendly, helpful and caring.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments about our helpful friendly staff and the home's facilities. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from A V (Resident) assisted by family/friend published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always treated with dignity. Staff are friendly and always try their best to help. The food seems good. Very clean in all areas, activities always available. Hairdresser and coffee shop on site are useful. Settle relatives when stressed. Overall a good place. Price is within all homes in the area of
similar standard.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. We are so pleased that your experiences are all positive ones. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from B W (Respite Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a 93-year-old lady who suffered a stroke in April which affected my mobility.
I spent 4 weeks of respite care at Alexandra Mill in October and enjoyed every minute. I felt very safe and well looked after by the staff, in lovely surroundings.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your kind review and positive comments regarding the care you received and the environment at Alexandra Mill. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from David J (Respite Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Booked myself into Alexandra Mill for respite care as I am living on my own following an inguinal hernia repair at the hospital on Friday 31/5/24. It was the best decision I have made as the care was first-class and the staff from the manager down were professional and caring in their duties plus as
an added bonus very friendly. I would not hesitate to recommend this place to anyone after experiencing it first-hand and seeing how other guests were looked after.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments and support for the home regarding your speedy post-surgery recovery with an Anavo Group care home which was provided in this instance at Alexandra Mill. The staff team all work hard to deliver high standards at all times and we would like to thank you for taking the time to write a review. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from M W (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very clean. The staff are very friendly and helpful. They have a very good activities program to help stimulate the residents.
Like most care homes, sometimes they seem to be short-staffed, but everyone helps out to see to the resident's care.
The home security is good and garden areas
are very well maintained.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for taking the time to review your experience at Alexandra Mill. The staff team all work hard to deliver quality care at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from Anne H (Daughter-in-law of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our stay may have only been brief but my goodness what a team. Every single person we came across treated our loved one with respect, dignity and compassion.
Your kindness to all of us as a family was second to none.
We thank you all from the bottom of our hearts for making a sad journey bearable.
Even to your last mark of respect as "we" left the building you lined up to say goodbye.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care with respect and compassion at all times. Your feedback is very much appreciated. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from G H (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first walked into Alexandra Mill I thought it was too good to be true. The friendliness of the staff, nothing seems to be too much trouble. They keep me well-informed of my mother's health and needs.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for taking the time to share your experience at Alexandra Mill with a five-star review and positive comments. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from Cynthia Y (Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am now 90 years old and have had a fall in 2023 and a couple of occasions had to go into hospital. On my discharge I have been into Alexandra Mill thrice.
I am always welcomed back and given excellent attention to my needs and enabling me to walk again with my frame.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

It has been our pleasure to welcome you to the home each time and to assist your recovery. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from Anne M (Wife of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was necessary for my husband who has both Dementia and Parkinson’s, to be looked after in care while I recovered from a hip replacement operation. The Alexandra Mill provided not only excellent physical care but within a kind, respectful, and homely environment. The daily routine of activities and
friendly interaction with staff and other clients, coupled with excellent food and clean and comfortable surroundings made the whole experience enjoyable and stress-free for him. This, in turn, gave me peace of mind during my recovery. I have not hesitated in booking further respite for him later in the year and feel fortunate that we have found such an excellent care home.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your support for the home and your positive comments regarding activities, food, care, and the environment at Alexandra Mill. The staff team all work hard to deliver high standards at all times and we would like to thank you for highlighting this. We are all looking forward to seeing you both again soon. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required. (Email: alexandramill.rem@anavogroup.com Position: Resident Experience Manager)


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Review from Ann R (Partner of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our review was very informative and covered all aspects of care for my partner. His needs both social and medical are being addressed and met to a high standard. It is a pleasure to visit such a welcoming environment and know he is well cared for.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated, we are delighted that your partner is feeling well cared for and enjoying the environment. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from C B (Wife of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Mill Care Home is welcoming with a happy friendly atmosphere and plenty of activities to join in, the care is first-rate with each individual resident's needs and wishes willingly catered for. Highly recommend.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding the atmosphere and environment at Alexandra Mill. The staff team work hard to deliver high standards of quality care, a broad range of activities and various levels of preferred social engagement at all times. Your review is very much appreciated, we are delighted that your experience has been so very positive. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from Teresa G (Respite Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first arrived I came in the front door. The decoration and furnishing are wow, better than a five-star hotel. My room was large and airy with a window from the floor to ceiling with a good outlook. The bathroom is ensuite with a shower you can sit down in. Staff and management are like part of
the family. Willing to help me as I am unable to walk. I have to use the hoist which enables me to be put in a wheelchair, bed and toilet. They have facilities like a hair salon, games room, IT room, cinema room and a library. The food is excellent and I can't fault anything. This would be my first choice for any member of my family. Thank you.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding the environment and care at Alexandra Mill. The staff team work hard to deliver high standards of quality care and nutritious food at all times. Your review is very much appreciated, we are delighted that your experience is a positive one. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from Keith S (Husband of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a diagnosis of untreatable multiple organ failure in August 2023, my wife was placed under end-of-life palliative care and spent her last months in Alexandra Mill Care Home. The care and compassion she received were exemplary and I cannot thank the management and staff enough for what they
did, even putting up with my odd and often extended visiting hours together with my poor fashion sense!
This is a well-managed and ultra-professional care home, well-equipped with a high standard of comfort for residents and visitors.
The business model for the care home has been well thought through, the building and surrounds are modern and well cared for (though if I venture a little criticism, double bank car parks are never very satisfactory but that's the retired town planner in me).
My greatest thanks must go to the management and staff, both nursing and domestic for what they did in my wife's last months, nothing was too much trouble. It was a privilege to meet them every day and I shall miss the care and compassion they extended to my wife and our family. They have my unreserved thanks and admiration for what they did for us.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your very kind words, continued support for the home and for your positive comments regarding Alexandra Mill. The staff team all work hard to deliver high standards of quality care at all times and we would like to thank you for highlighting this. It has been our pleasure to know you and to care for your wife. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from Kevin H (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Dad suffered a stroke last year, he eventually ended up in an unsuitable care home for several weeks. Since Dad moved into Alexander Mill, he has been much happier and content, and his mobility has improved. Though he suffers from mild dementia this is no longer a concern to us as the care he
is receiving is excellent. All the staff make an effort to communicate with him even if they are just passing on their way to see another resident. He is always saying how well they look after him and how nice the staff are. He is also very happy with the choice and quality of the food. Nothing seems to be too much trouble for the staff. The entertainment and therapy sessions are also excellent and well-organised.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated, we are delighted that your father is happy and that his health has improved.
I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from Paul D (Son of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra Mill is like no other care home! At 93 and following a series of falls and a spell in hospital, my father made the decision that he needed help with day-to-day living. After a not-so-satisfactory time in another local home, Alexandra Mill opened, and my father and I went to investigate. The
resident experience manager was first-class and extremely welcoming. The senior nurse interviewed my father, and he was accepted! He took up residence and has never looked back. All staff are very friendly and welcoming. Nothing is too much trouble. When I visit, I am always greeted and am part of the family. The manager has answered all my questions. Would highly recommend!

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard together to deliver high standards of quality care at all times. Your feedback is very much appreciated, and we are so pleased that your father is happy here, has settled by making new friends and is enjoying the various activities and events. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from D C (Daughter of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Alexandra Mill in November 2023. Since being in the home, she has become more outgoing and joins in regularly with activities. She has commented that the staff are excellent and nothing is too much trouble. From a family point of view, we are very impressed with Alexandra Mill and
the standard of care that Mum has received.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding our care home and the staff team who work hard to deliver high standards of quality care at all times. Your feedback is very much appreciated, we are so pleased that your mother is happy, making connections and enjoying the various activities and events. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Review from Sue K (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just experienced Dad’s first care plan review we couldn’t be happier with the quality of care and support that Dad is receiving.
The depth and extent of the discussion were highly valuable and demonstrated the superb nature of the care that Dad is receiving.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra Mill

Thank you for your positive comments regarding the high quality of Dad's care. The staff team work hard to deliver high standards of quality care at all times. Your review is very much appreciated, we are delighted that your experience is a positive one. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Alexandra Mill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Alexandra Mill is calculated as follows: ( (325 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 354 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra Mill is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 11 Apr 2025

Beds available for General Nursing, Residential, Dementia Residential and Palliative Care


Awards / Recognitions (1)

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Frequently Asked Questions about Alexandra Mill

What types of Care is Alexandra Mill registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexandra Mill provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Alexandra Mill have?

There are 72 Single Rooms.

What are the Facilities & Services at Alexandra Mill?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexandra Mill to the centre of Crewe?

1.7 mile(s) as the crow flies, distance by road may be significantly further.