Amber Wood

Belvedere Road, Burton-on-Trent DE13 0QL
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7.9 7 Reviews
  • Amber Wood, Burton-on-Trent
Amber Wood is a dementia-specialist residential care home located in Burton upon Trent, Staffordshire. It offers 45 spacious en suite bedrooms across three floors.

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Care Provided by Amber Wood

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lacey Patterson (Interim Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Amber Wood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home to organise an assessment with one of our experienced clinical leads. We can then give an accurate average weekly fee.

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available around the front entrance


Amber Wood Reviews (7)

7.9

Amber Wood has a Review Score of 7.9 (7.861) out of 10, based on 1 reviews in the last 2 years. Over all time Amber Wood has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
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Date Published

7
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1
6

Review from Carol W (Partner of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner arrived at Amber Wood one month ago, and right from the start, all of the staff were friendly and approachable. I visit him daily and have seen how good the staff are with not only with him but with all of the residents. I think we all worry about how well the staff treat our loved ones,
and having seen for myself daily for a month now, not once have I had any concerns. In my opinion, it is clean, professional and very well run whilst still maintaining a relaxed atmosphere.

Reply from Terri Tipper, Registered Manager at Amber Wood

Thank you for your feedback, Carol; it's so nice to hear that the dedication of the team has provided you with a little peace of mind. We will be sure to pass on your kind words to the team!


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Review from Anne P (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a qualified nurse, I always worried about my mum going into care but from the day my mum went to Amber Wood Care Home to the day he passed away, we, as a family, had nothing to worry about. The staff on Bertley and the management team treat Mum as an individual with care and love throughout her stay.
I can't thank them enough, their care and dedication were exceptional. I would recommend Amber Wood to any family who are in the same position as we were.

Reply from Lucie Willday, Registered Manager at Amber Wood

It has been a pleasure to look after your mum over the past few years, we are honoured to have met her and enjoyed every moment spent with her. Thank you for your lovely feedback, it is most appreciated and I do hope you stay in touch.


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Review from S S (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves being here. She has made lots of friends and the staff are great with her. All possible precautions are taken with regard to covid outbreaks. Mum enjoys the activities they have and the food is nice.

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Review from Angela W (Wife of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Much more enjoyable now that relatives can come into Amber Wood and visit residents in their day-to-day accommodation. The Covid situation, although understandable, has been hard for relatives. My husband's birthday was a happy occasion. Not sure how much he remembers now about a Birthday, but it was
lovely for him, and thank you to the staff for making it a special day.

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Review from Glenys G (Niece of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When I could see my Uncle after a long time and actually visit the home and meet the staff, I was very pleased and satisfied that my uncle was receiving a really good level of care. The staff were accommodating and went out of their way to make the visit a great experience. My Uncle was relaxed and
happy that the visit could go ahead as it was a little later than planned. We had our visit in the lovely garden to the back of the home (Covid restrictions) which I found much nicer than a room. The staff provided a good quality of care to all the residents that I had sight of and good communication skills witnessed on my visit. The home was very clean with a nice aroma. Good personal facilities for visitors and most of all a good welcome. Good atmosphere, bright, good facilities to enable the residents to look back and remember (reminiscing).

Reply from Kathryn Bagnall, Registered Manager at Amber Wood

Thank you for your kind words. We're glad to hear that you had such a great experience on your last visit here! It really is our pleasure to take good care of your uncle. We will pass your comments on to the staff team. Best wishes, Kath.


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Review from Mary W (Daughter of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Amber Wood following hospitalization because she had fallen and broken her hip. Prior to this, she had been living semi-independently (with the help of family and carers) in her own home. Unfortunately, it was one fall too many and following the hip repair the very difficult decision
was made to have her assessed for residential care; hence her arrival at Amber Wood. On arrival, my worries were dissolved. We were greeted by two exceptionally nice carers who very compassionately settled Mum in. Within an hour of arrival, she was sitting in the dining area eating lunch with other residents. Mum's room is lovely and spacious and she is already forming friendships with both staff and fellow guests. The care and warmth of the staff is second to none. There is an open visiting policy and nothing is too much trouble. The carers quickly relate well not only to the residents but also importantly to the relatives. Thank you so much to all at Amber Wood.

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Review from Claire Y (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home, the staff go above and beyond to make their residents feel warm, safe and well looked after. This was to the extent that neither of my parents wanted to return home after the respite. It was my Mother's Birthday during their stay here, she was made to feel very
special, Birthday posters were displayed around the home and all staff had bought her a cake and flowers.
Rooms are large and airy with beautiful views and en-suits. The gardens were large and accessible, with fruit and vegetables that residents could pick and eat.

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Current Review Score: 7.9 (7.861)

Overview of Review Score

The Review Score of 7.9 (7.861) out of 10 for Amber Wood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Amber Wood is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.111 Points relating to the number of positive Reviews for Amber Wood is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 1 Positive Reviews ÷ 9 = 0.111

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Mar 2025

Please contact the Home for additional details.


Awards / Recognitions (1)

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Meet the Team (1)

Lacey

Lacey Patterson

Job Title: Interim Home Manager

Amber Wood is a dementia-specialist residential care home located in Burton upon Trent, Staffordshire. It offers 45 spacious en suite bedrooms across three floors.


Frequently Asked Questions about Amber Wood

What types of Care is Amber Wood registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Amber Wood provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Amber Wood have?

There are 45 Single Rooms.

What are the Facilities & Services at Amber Wood?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Amber Wood to the centre of Burton-on-Trent?

1.0 mile(s) as the crow flies, distance by road may be significantly further.