Review from Lesley L (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience

Dad came in for three weeks of respite care. This is our first experience of care. His room was lovely. The food has been excellent. He had his birthday during his stay and was made a lovely cake.
The staff are fabulous, kind and caring - cannot fault them at all. The activities have been wonderful;

Dad has thoroughly enjoyed every one of them.
Thank you.

Reply from Jacqui Ellerton, Administrator at Amberley Care Home

Thank you very much for your kind review. It has been a pleasure looking after your father, and thank you so much for taking the time to complete this review.

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Review from Josie F (Wife of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience

My husband was a resident from September to December 18th 2022, with dementia. Can't speak highly enough of the wonderful care he received! Also, the dignified way he was treated upon his passing. Thank you for caring for him. God bless you all!

Reply from Kelly Walker, Regional Director at Amberley Care Home

Thank you so much for your kind review. We are so sorry for your loss and your husband is dearly missed by all at Amberley. We are very grateful and seen it as a privilege to look after your loved one. We will pass your kind review on to the staff involved and again thank you so much for taking the time to complete this review.

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Review from Fiona L (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

Our mum has been at Amberley for almost 12 months. She recently had a two-week hospital stay where she deteriorated and since coming back to Amberley, the whole team have worked hard to make Mum comfortable and to accommodate her extra requirements. My brother and I are very grateful and appreciative

of the care Mum receives. Mum is improving in their care. The staff are great and very caring. Well done and thank you Amberley!

Reply from Lisa Astley, Manager at Amberley Care Home

Thank you for this lovely review. It is an absolute pleasure looking after her.

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Review from Colin B (Friend of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

Amazing home. Clean and beautiful. My friend loves it here and has said there have been many improvements. The staff are amazing and so friendly. Lots going on. Rooms are so large and clean and beautiful.

Reply from Jacqui Ellerton, Administrator at Amberley Care Home

Thank you for such a lovely, kind positive review, this is always appreciated by the whole team here at the Amberley who always work so hard to ensure that all of our residents are happy and contented and that they continue to receive the highest standards of care. We are very pleased to hear your friend is happy at Amberley.

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Review from Janice H (Friend of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience

Amazing staff, very friendly. Very caring. Beautiful home. I love visiting the home as I always feel welcomed. The care the staff give is fantastic and there have been so many improvements over the last few months.

Reply from Jacqui Ellerton, Administrator at Amberley Care Home

Thank you for taking the time to submit such a lovely, kind positive review, this is always appreciated by the whole team here at the Amberley who always work so hard to ensure that all of our residents are happy and contented and that they continue to receive the highest standards of care. We are so pleased to hear you love visiting the home.

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Review from Phillip W (Son of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience

Things went downhill a bit when the other Manager took over, I have noticed an improvement since the new Manager has started to get organised, a few minor niggles like not having nails cut and blocked ears but overall I would recommend staying there. The facilities are very good and the singers and

piano players great.

Reply from Jacqui Ellerton, Administrator at Amberley Care Home

Thank you for your feedback we are continuing to drive forward making improvements across the board.

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Review from V A (Friend of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience

They are very helpful if I need to know anything about my friend, also if I need to speak to a nurse they always return my call. I have to say it's like a five-star hotel.

Reply from Jacqui Ellerton, Administrator at Amberley Care Home

Thank you for your review. We always welcome any feedback on where we can improve. The home is recently under new management and the new manager would welcome your feedback.

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Review from Katie L (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

My dad moved to Amberley under the discharge to assess process in September 2021, after having a major stroke. After being apprehensive about him going to a nursing home, we soon realised we had made the best decision possible for him and knew it was right for him to stay on at Amberley. The love and

care shown by the staff is outstanding. We really felt like we were part of a big family. Special thanks to all the staff. My dad sadly passed away last month, but my family and I will be forever grateful for the devoted care he received at Amberley.

Reply from Kelly Walker, Regional Director at Amberley Care Home

Firstly, allow me to send condolences to you and your family regarding the loss of your dad. I know this must have been a difficult time for you all. I am sure the staff team miss you and your family and of course, misses caring for your dad. This was very moving to hear how you felt about the service and we will ensure the staff team receive the feedback you've kindly taken the time to submit.
We wish you and your family all the best and if you need us for anything else please do not hesitate to contact us.

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Review from Linda O (Daughter-in-law of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

My father-in-law spent a short time at Amberley. He recently passed away. I want to thank everyone there for their excellent care. As a family, we will always appreciate that his last days were spent in such a caring atmosphere. Their support for all the family was very much appreciated. Thank you.

Reply from Angela King, Regional Director at Amberley Care Home

Thank you so much for your kind words, it is always appreciated by the team when they hear how their dedication to looking after your father-in-law to make his last days as conformable as possible. Also, that as loved ones, you also felt supported in this delicate time. Many thanks, Angela King Regional Director

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Review from J H (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience

Can't thank the home enough. The care was outstanding from entering the home to leaving. All correspondence was excellent. All my family can't thank them enough.

Reply from Tara Meadows, Office Manager at Amberley Care Home

I would like to thank you for taking the time to submit such a positive review, this is always appreciated by the whole staff team here at the Amberley who always work so hard to ensure that all of our residents are happy and contented and that they continue to receive the highest standards of care.

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Review from Valerie T (Sister of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience

The care and the staff were wonderful. Could not fault the care.

Reply from Tara Meadows, Office Manager at Amberley Care Home

I would like to thank you for taking the time to submit such a positive review, this is always appreciated by the whole staff team here at the Amberley who always work so hard to ensure that all of our residents are happy and contented and that they continue to receive the highest standards of care.

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Review from S L (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience

All the staff are helpful and friendly, the carers especially the young girls (but everyone is excellent) have such patience with my mother managing her to get up, encouraging her to go into the dining room.

Reply from Tara Meadows, Office Manager at Amberley Care Home

I would like to thank you for taking the time to submit such a positive review, this is always appreciated by the whole staff team here at the Amberley who always work so hard to ensure that your mum and all of our residents are happy and contented and that they continue to receive the highest standards of care.

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Review from Pru P (Daughter of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience

Have always had a friendly, efficient welcome. All the staff are professional and caring. Nothing is too much trouble. I feel that my mum is in a safe, warm, and relaxing environment and is having her individual needs met.

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Review from Julie K (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

It's lovely to see how my mum has settled in. She is very happy here. Still got a great sense of humour. It's great to come and visit, great staff, very friendly.

Reply from Shaun Morrissey, Manager at Amberley Care Home

I would like to thank you for taking the time to submit such a positive review, this is always appreciated by the whole staff team here at the Amberley who always work so hard to ensure that your mum and all of our residents are happy and contented and that they continue to receive the highest standards of care. A smile from your mum to the staff is always a reward.

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Review from L M (Granddaughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

The level of care has been very good. The girls and boys/staff couldn't do enough for her. Communication has been good and regular visits allowed. Upon leaving, they helped to pack up and encourage my grandma whilst she felt nervous.

Reply from Shaun Morrissey, Manager at Amberley Care Home

Thank you for taking the time to post a review, such compliments and acknowledgement of the work that the staff do to deliver a high standard of care to our residents are always a good boost for staff morale as their hard work often goes unnoticed or uncommented on.
It was a pleasure looking after your grandma whilst she was with us, and we hope she does well.

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Review from Heather B (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been there for a few months now and at first, she kept asking when am I going home, but now my mum says Amberley House is her home. She's happy, content, and feels safe. She gets 3 good nutritious meals a day. Carers are all lovely and caring and look after residents with care and love. The

manager is helpful, polite, and caring to both residents and family. The office staff are wonderful. Highly recommended. I wouldn't want my mum to be anywhere else, I know she's being taken care of 24/7, is fed well, and is safe. Most of all my mum's happy and settled with the help of Amberley House.

Reply from Shaun Morrissey, Manager at Amberley Care Home

Thank you for your kind comments, such feedback always gives a lift to staff when they are working so hard to ensure that all residents receive the highest standards of care. It has been a pleasure looking after your mum who has settled in so well to our family here at the Amberley.

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Review from Carole W (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience

We are happy to see mum so settled and contented most of the time. The home is beautiful, clean, and well taken care of. Mum is very happy and speaks well of the staff. Thank you for all you do.

Reply from Shaun Morrissey, Manager at Amberley Care Home

Thank you for your kind comments and feedback, such positive feedback is always a boost to staff morale when they work so hard to ensure they deliver the highest standard of care possible.

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Review from A M (Granddaughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

The care and support my grandmother has received from Amberley Care Home has been faultless. I have peace of mind knowing she is in good hands. She is encouraged to eat and drink and when she has needed medical assistance Amberley have taken the appropriate action. We have always been kept well informed.

Thank you to all at Amberley.

Reply from Shaun Morrissey, Manager at Amberley Care Home

I would like to thank you for taking the time to write such a positive review, such nice feedback always gives the staff team a lift as their constant hard work and dedication to delivering the highest standards of care to our residents is not always recognised, particularly in such difficult times. It has been a pleasure to look after your grandmother.

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Review from Lynne (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

I honestly cannot recommend this care home enough. My dad was transferred from Wales nearing end of life following a rapid decline, and I can honestly say that the standard of care here is truly excellent. Every single member of the team is so caring, empathetic and understanding. My dad is treated

with dignity and respect and I’m extremely grateful that he is at Amberley. All the team are just so nice and nothing is too much for them. Thanks to the manager and the team for making such an unbearable time a little more bearable and for everything you are doing.

Reply from Shaun Morrissey, Manager at Amberley Care Home

I would just like to thank you when at such a difficult time for you and your family, you have taken the time to recognise the hard work and dedication of the staff team at the Amberley, such praise is always well received by the team when they work so hard. The whole team are always committed to giving the highest standards of care to all our residents and we are glad that we were able to welcome you into the home to spend time with your dad and to witness the care and support we deliver. Thank you again.

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Review from H B (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

Amberley Care Home are a compassionate and supportive team to both residents and family. My mother had a short stay due to passing. In her final days, she was provided with the highest standards of care at all times. As a relative, I experienced kindness and support in a welcoming, luxury environment.

Thank you to the manager, the office manager and all your wonderful team.

Reply from Shaun Morrissey, Manager at Amberley Care Home

I would like to thank you personally for taking the time to send in your review, such positive feedback is always appreciated and well received by the whole staff team who strive so tirelessly to deliver the highest standards of care to our residents at all times. It was a pleasure to be able to look after your mum in her final days and to be able to welcome you into our family at the Amberley so that you could be with your mum.

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Amberley Care Home

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Funding & Fees Guide for Amberley Care Home

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