Ancasta Grove

123 Barnes Lane, Sarisbury Green, Southampton SO31 7BH
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9.8 34 Reviews
  • Ancasta Grove, Southampton
Ancasta Grove is a purpose-built care home delivering the best of care in stunning surroundings, where everything is tailored to your loved one’s needs and interests. The dedicated team provides residential, nursing and dementia care on a permanent and respite basis, meaning that they can offer a home for life if needs change over time.

The home has its own café and bar, cinema, and hair and beauty salon that residents can use, and the landscaped gardens are perfect for a stroll, growing fruit and vegetables, or simply for sitting and enjoying the Hampshire sunshine.

The lifestyle team organises group and one-to-one activities, as well as entertainment and outings, to ensure your loved one enjoys the very best quality of life.

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Care Provided by Ancasta Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joel Ignacio (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Ancasta Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,617
    • Self-Funded Residential Dementia Care from £1,702
    • Self-Funded Nursing Care from £1,857
    • Self-Funded Nursing Dementia Care from £1,942
    • RESPITE Self-Funded Residential Care from £1,649
    • RESPITE Self-Funded Residential Dementia Care from £1,739
    • RESPITE Self-Funded Nursing Care from £2,099
    • RESPITE Self-Funded Nursing Dementia Care from £2,189

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Ancasta Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ancasta Grove Reviews (34)

Total of 34, showing 1-20
9.8

Ancasta Grove has a Review Score of 9.8 (9.769) out of 10, based on 20 reviews in the last 2 years. Over all time Ancasta Grove has 34 reviews.

Overall Experience

  • 29
  • 3
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Date Published

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Review from Lucy L (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ancasta Grove is the most fantastic caring home! The staff are all excellent! Could not be beaten!

Reply from Christopher Roby, Home Manager at Ancasta Grove

Thank you ever so much for your positive comments about the home and the staff, it really is greatly appreciated but all of us here.


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Review from Rachel J (Granddaughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Whilst this home has beautiful facilities unfortunately I would not recommend for residents who need higher levels of care including more acute mobility issues and dementia.
I have high praise for the reception team and activity coordinators who are very friendly and genuinely seem to have care and
affection for residents however the medical teams and day to day care seems to be completed as a tick box excercise without a genuine care for my grandmother. Issues I have encountered include;
- Staff failing to complete hourly checks and falsifying paperwork records
- Lack of dignity given to my grandmother, rushing procedures and not giving her genuine patience and choices.
- Not notifying next of kin when she completely ran out of underwear allowing her to go 2 weeks before rectifying
- Not reacting in a timely manner to fall alerts or alarms
- hygiene concerns with bathroom being left in an unacceptable state for several hours.
- loss of personal clothing items

Reply from Samantha Debenham, Reviews Team at Ancasta Grove

Thank you for taking the time to leave feedback for Ancasta Grove and for bringing your concerns to our attention. I understand these concerns are historic and were resolved at the time. Please be assured should you have any further concerns to speak with the Home Manager or alternatively you can contact the Compliments and Complaints Team on complimentsandcomplaints@careuk.com. I can confirm a meeting has been arranged for Monday with the Home Manager and the Next Of Kin to raise any ongoing concerns. The care and support to our residents and families is of the upmost importance to us and we want to ensure we are addressing all concerns. Thank you once again. Best wishes.


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Review from S K (Wife of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the wife of a resident at Ancasta Grove, I have been thoroughly impressed since my husband moved here in August 2024. Having experienced another care home, the difference is remarkable. Ancasta Grove prioritizes genuine care over profit, creating a warm and welcoming environment. The management team
is hands-on, regularly engaging with residents and families, while a variety of activities keeps residents active and entertained. The large, accessible garden is a beautiful space for relaxation and socialization.
The home is highly accommodating, alternative meals are always available if needed and staff and management dine with residents, fostering a strong sense of community. Ancasta Grove also ensures that any funded nursing care awarded is fully used to reduce privately funded fees, providing families with transparency and peace of mind. This home has provided my husband with a safe, nurturing and happy environment. I highly recommend Ancasta Grove to anyone seeking outstanding care for their loved ones.

Reply from Christopher Roby, Reviews Team at Ancasta Grove

Thank you ever so much for these amazingly kind words, it is both a pleasure and a privilege to work so closely with the residents and their families, and we are so happy that you feel this way about the care we are providing. Thank you.


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Review from S H (Son of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. The care Mum receives is 100%. Her room is perfect with a view of the garden.

Reply from Christopher Roby, Reviews Team at Ancasta Grove

Thank you ever so much for your kind words and comments about the staff, it is very much appreciated by us all.


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Review from S N (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum only went into Ancasta Grove in February this year and was particularly enamoured of the food and the wide variety of activities. She is a gregarious person and has quickly become acquainted with her mealtime buddies. She likes the quiet lounge when visitors come and that is often where we head
to chat. She makes quick decisions about the carers and will tell us who her favourites are as well as who she is not to keen on. Mum has a permanent catheter and the ability to deal with this i.e. securing it at night and the 12 week change over seemst o vary greatly between carers. Family feel that more training should be put in place forthis to minimise pain for Mum.

Reply from Samantha Debenham, Reviews Team at Ancasta Grove

Firstly, I would like to start by thanking you for leaving positive feedback for the team at Ancasta Grove. Your comments and positive feedback are greatly appreciated by the team and I am pleased to read your mum has settled in well this year and has been able to become acquainted with the other residents, especially during mealtimes. I am also pleased to read she has felt enamoured with the food and activities at the home. I would like to thank you for your feedback that you feel more training should be provided. We have taken this onboard, and we are looking to schedule training within the coming weeks.


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Review from D W (Friend of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. Excellent, caring, clean, and cheerful staff. Excellent maintenance. Superb garden. Good entertainment and activities.

Reply from Christopher Roby, Reviews Team at Ancasta Grove

Thank you ever so much for your kind comments, they are greatly appreciated and mean a lot to the staff, we will pass this on to them.


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Review from Colin F (Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are good, am very pleased with the service. I've only been here for five weeks and I'm happy with the service, can't fault them for anything. The home is clean and well-maintained. Everyone talks to each other respectfully and this makes a big difference.

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Review from Sue R (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so caring and attentive to Mum's needs and have accommodated her every request. As visitors to the home, we are always made to feel like family, and the generous welcome is heart-warming and inclusive. The home itself is beautifully appointed, with the appearance of a hotel, and
the activities programme is a brilliant aid to any resident trying to settle in and make friendships.

Reply from Christopher Roby, Reviews Team at Ancasta Grove

Thank you for providing such kind and caring feedback; we are pleased that you feel so welcome when visiting and that the activities program is supporting people to make new friendships and remain engaged in social interactions. Thank you!


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Review from Nick F (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To start with I cannot thank and applaud the staff too much, they are fabulous. From the moment I walk through the front door the feeling of warmth and caring abounds. The house is so friendly, the staff are so caring and welcoming. Above all I know Mum is safe, very comfortable and happy. Inside the
home the rooms are spacious, beautifully decorated and functional.
Outside the gardens are lovely and Mum really enjoy the patio door open and the plants and wildlife in view.

Reply from Christopher Roby, Reviews Team at Ancasta Grove

It's so great to hear such a positive thank you to the staff, and comments about the friendly nature of the home. It is so important for us to provide the residents and their families with an environment they feel comfortable in, and feel welcome. Thank you!


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Review from Ruth W (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in hospital when we were looking for a care home, so she was unable to see Ancasta for herself.
The customer relations manager treated myself and my sister with such kindness, always keeping us up to date with emails and phone calls and giving us extra help and advice. Our mum is now settled
at the home. All the staff are friendly, professional and caring and there is a full programme of activities. When the lifestyle lead heard that our mum played a particular card game he started a club afternoon. Such personal service!

Reply from Christopher Roby, Reviews Team at Ancasta Grove

Thank you for your kind words about the staff and also the activity program, it is such an important part of the resident's well-being and there is always room for new clubs to start!


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Review from P E (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm delighted with the care that is being received and it is so nice to be interacting with cheerful and friendly staff. I appreciate the efforts of everyone to include Dad in whatever way they can.

Reply from Christopher Roby, Reviews Team at Ancasta Grove

Thank you ever so much for such a positive review about the care we provide at Ancasta Grove, and for your comment about the positive attitudes of the staff, it is greatly appreciated.


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Review from K G (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my mother moved into Ancasta Grove, all the staff went out of their way to welcome her into the home community and to get to know her personally. Any requests we made were acted on quickly and efficiently.
Mum celebrated a very big birthday while she was at Ancasta Grove, and the whole team
made a huge effort to make sure the day was special for her and her family.
The facilities at the home are exceptional, and there is always plenty going on for residents to get involved in such as visiting musicians, local schoolchildren helping with gardening, and games of bingo in the lounge.
I have no hesitation in recommending Ancasta Grove.

Reply from Reviews Team, Reviews Team at Ancasta Grove

Thank you for your very kind feedback, it is always nice for the team to hear such a positive review, and we are grateful to you for taking the time to write it. Thanks ever so much, take good care. The team at Ancasta Grove.


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Review from S B (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Ancasta Grove three weeks ago and from the minute we arrived we both felt a great culture within the home.
The staff are very friendly, and caring and go to many lengths to engage all the residents in current and meaningful activities if they wish to do so.
The community also are
involved with visits to the home and this creates a wonderful atmosphere.
I personally feel comfortable spending time with my mum in and around the home as the staff makes me feel very welcome. All the team go to many lengths to ensure my mum is safe, happy, and content which is so reassuring.
We look forward to many more happy times at Ancasta Grove as our journey here has only just begun.

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Review from Sally H (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Ancasta Grove Care Home in June 2023 and it has been the best thing for my father and the family. He has had various episodes of being extremely unwell and the way the staff have dealt with him and the family at these times has been very compassionate and honest.
At the moment, he
is doing well and this is down to the excellent care that he receives from all of his carers and nurses. Nothing is too much trouble and the staff all work hard to make all residents feel comfortable and as much as being in their own home as much as possible.
I cannot say enough good things about this care home or its staff and I am just so grateful that my father is in this home and he is happy and comfortable which is what we all want for our loved ones.

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Review from Fiona W (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for two weeks respite whilst her carer went into hospital. That was five months ago and she's been there since. Mum loved it so much she didn't want to go back home. The care "hotel", as Mum called it, was just wonderful. The lovely staff can't do enough for her and the food is fabulous.
There are plenty of activities to join in with (great for my mum as she is very sociable) but also there's always somewhere quiet to go if she wants to.
I would 100% recommend.

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Review from Martin B (Nephew of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced other homes and have to say Ancasta Grove Care Home is by far the best we have witnessed.


A wonderful caring service with excellent communication.


The events and service is well thought out, inclusive and enjoyable.


Long may it continue.


Thank you.


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Review from S B (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ancasta Grove's staff and facilities are excellent. In the few months we have experienced the care home, we've been impressed by everything. Staff are friendly and proactive, put on many activities daily, and I understand will individualism activities as required. Medical care has been thorough and
efficient.

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Review from Mike D (Son of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Ancasta Grove Care Home work incredibly hard to make this a special place for the residents. My father has been there since the home opened in June 2021 and we have both been so impressed at how friendly and caring the staff are. The management team lay on regular events for residents
and their families, including well-attended BBQs on the grounds during the summer months. I have visited other care homes and this one is, in my opinion, by far the best.

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Review from J W (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ancasta Grove Care Home is a very special place, run by wonderful people. People who care. Everyone hopes that their relatives will have a home-from-home experience. Being looked after by people who care as if they are their own mother, father, grandma or grandad. This I found to be true. You can always
discuss matters with staff whilst having a meal with your loved ones. I feel truly blessed that there was a vacancy for my dad at this haven.

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Review from J R (Partner of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ancasta Grove is a really special place. The staff are absolutely amazing, very caring towards the residents and show a lot of empathy. I visited many care homes before settling on Ancasta Grove. Nothing I saw could compare to it, it's like a 5-star hotel for people who need to be treated with care,
love and respect. Our family member is settling in very well.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Ancasta Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Ancasta Grove is calculated as follows: ( (197 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 238 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ancasta Grove is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Audrey

Audrey Chiduku

Job Title: Home Manager

Joined: 2024

As Home Manager, my role is to deliver consistently high levels of care.


I also think it is important to make sure colleagues feel heard and valued.


I have varied experience and qualifications including a degree in maths and statistics, expertise in financial modelling streams and I’m a registered nurse. As a home manager, I get to put all my skills and knowledge to good use every day.


In my role, you need to be passionate about caring. You also have to be friendly and genuinely enjoy being with people and working as part of a team. Care UK’s values: Caring, Passionate and Teamwork underpin everything we do. Care UK is also an organisation that encourages career growth, and for me, working for the most awarded care home provider is a real career highlight. As author Tia Walker says: “To care for those who once cared for us is one of the highest honours.”


One of my favourite parts of the day is the time I spend with residents, their families and colleagues – and anyone else who pops in for a chat. Everyone has a story, and I love listening and finding out more about people.


In my free time, I adore exploring the seaside and travelling. I also enjoy taking walks and being with my family.


Frequently Asked Questions about Ancasta Grove

What types of Care is Ancasta Grove registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ancasta Grove provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Ancasta Grove have?

There are 75 Single Rooms.

What are the Facilities & Services at Ancasta Grove?

Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ancasta Grove to the centre of Southampton?

5.7 mile(s) as the crow flies, distance by road may be significantly further.