Car park situated at the front entrance (Stainland Road, for sat nav purposes pleas use HX4 8BQ, directly across from the petrol station)
If you need level access please use the rear entrance (Green Lane, for stat nav purposes please use HX4 8BQ)
Angelcare Residential Living has a Review Score of 9.9 (9.935) out of 10, based on 26 reviews in the last 2 years. Over all time Angelcare Residential Living has 53 reviews.
Review from David S (Son of Resident) published on 27 November 2023
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our care home. We look forward to celebrating another birthday here at Angelcare Residential Living in the new year!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J G (Son of Resident) published on 22 November 2023
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our service. We are glad you are happy with the care and support received for Mum. Thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ben S (Grandson of Resident) published on 20 June 2023
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thanks for taking the time to review our care home. We are glad you feel you have made the right decision moving your loved one into our home. Thanks again for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J F (Widow Widower) published on 23 May 2023
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our care home. We are glad you were happy with the care received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R A (Granddaughter of Resident) published on 23 May 2023
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our care home. We are glad you were happy with the care received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Granddaughter of Resident) published on 9 May 2023
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Hi, thanks for taking the time to review our service. We are glad you are happy with the care and service received here at Angelcare Residential Living. Thanks again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Philippa L (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our service. We are pleased you are happy with the care provided here at Angelcare Residential Living.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Stepdaughter of Resident) published on 22 August 2022
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thanks for taking the time to review our service. We are pleased we could help when you needed to find care, and that the service you received was excellent. Thanks again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N B (Grandson of Resident) published on 25 July 2022
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thanks for taking the time to review our service and we are glad you were happy with the service received. Thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Respite Resident) published on 12 July 2022
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Hi, thank you for taking the time to review our service. We are so happy with the service you have received. Thanks again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda R (Wife of Resident) published on 22 June 2022
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our service, we are so pleased you and your husband were happy with the care and support received. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Hi, thank you for taking the time to review our service. We are glad you are happy with the care received.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Wife of Resident) published on 27 May 2022
Submitted via Postal Card •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our service, we are glad you were happy with the care received. We look forward to seeing you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fiona B (Daughter of Resident) published on 25 April 2022
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our service. We are glad mum has settled back at home and we look forward to welcoming you again in September. Thanks, Tom.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R W (Daughter of Resident) published on 18 March 2022
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Hi, thank you for taking the time to review our service. We are so pleased you are happy with our home and everything it has to offer. Thanks again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann R (Daughter of Resident) published on 22 February 2022
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our care home. We are pleased you are happy with the care and services provided for your father.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Thomas W (Great-grandson of Resident) published on 10 January 2022
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thanks for taking the time to review our service. We are pleased you are happy with the level of care and the meals provided. Thanks again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley M (Daughter of Resident) published on 6 January 2022
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thank you for taking the time to review our service. We are glad you have been so impressed by the quality and responsiveness of our managers and staff. Thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G W (Daughter of Resident) published on 15 November 2021
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thanks for taking the time to review our service. We are delighted that you are happy with the home and the care we provide here at Angelcare Residential Living.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole W (Daughter of Resident) published on 15 October 2021
Submitted via Website •
Report
Reply from Thomas Enefer, Director at Angelcare Residential Living
Thanks for taking the time to review our service. We are glad dad enjoyed his stay and look forward to welcoming you again soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.935) out of 10 for Angelcare Residential Living is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.935 for Angelcare Residential Living is calculated as follows: ( (290 Excellents x 5) + (20 Goods x 4) ) ÷ 310 Ratings = 4.935
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Angelcare Residential Living is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 May 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 27 Feb 2025
No Current Bed / Place Vacancies
Loading
Loading events
Job Title: Financial Director
Joined: 2008
Thomas will be your first contact with the home.
He will deal with you from the first enquiry to the assessment stage before you move in.
Thomas's other fundamental role is all things finance, from payroll & pensions to purchasing.
Job Title: Director & Nominated Individual
Joined: 2005
Zoe is one of the Directors of Angelcare and the Nominated Individual for the care home.
She is responsible for overseeing compliance of the home, ensuring we are fully working within the guidance of the CQC.
Zoe is also the Registered Manager for our homecare service.
Job Title: Deputy Manager
Joined: 2022
Dionne joined the home in May 2022. Dionne has worked in a care home environment for the last 13 years. She has completed Level 5 in Leadership for Health & Social Care and many other courses. Dionne is responsible for overseeing our care home under the management team ensuring our residents are 100% satisfied and well looked after.
Job Title: Home Maker
Joined: 2023
Sherridan joined Angelcare Residential Living in May 2023 and has previous care experience with over 23+ years of experience, Sherridan was previously a children’s nurse and completed her Nursing Diploma in NMC for Children.
Sherridan has a very kind and caring nature and is a true asset to the team, she brings a wealth of experience to our team.
Job Title: Head Housekeeper
Joined: 2022
Lisa joined our team in March 2022. Lisa has worked in several care homes prior to coming to Angelcare Residential Living. Lisa since joining has completed many courses to enable her to do her role, such as infection control, COSHH.
Lisa is currently our Infection Control Champion.
She brings a wealth of experience to our current team and since joining has become our Head Housekeeper.