Apex Care Centre

Ruskin Road, Mablethorpe LN12 1BP
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8.0 7 Reviews
  • Apex Care Centre, Mablethorpe
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Care Provided by Apex Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability

Good to Know

  • Person in charge
  • Ann Stone (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)

Facilities

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Apex Care Centre Reviews (7)

8.0

Apex Care Centre has a Review Score of 8.0 (8.034) out of 10, based on 1 reviews in the last 2 years. Over all time Apex Care Centre has 7 reviews.

Overall Experience

  • 5
  • 0
  • 1
  • 0
  • 1

Date Published

7
0
1
1
6

Review from Vincent L (Great Great-Nephew of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt has been a resident since 2019, my great uncle since 2020. Both suffered mobility issues and were bed-ridden. Having cared for themselves prior to becoming residents, their health and hygiene had deteriorated considerably. Their health, appearance and hygiene standards improved enormously
when cared for here. My great uncle recently passed away and I think it would be fair to say that he was a somewhat difficult man to deal with at times. (He would have agreed.) Despite this, I found the staff had a realistic and appropriate way of dealing with him. They were tolerant, and fair and kept me informed of any problems that arose.
My great-aunt is still a resident. She is very happy there and well cared for. The staff are fond of her and she is treated with kindness and dignity.
I've dealt with their external needs for the last few years and I live a couple of hours drive from the home. The management team have been extremely helpful when dealing with problems as they have arisen.

Reply from Ann Stone, Manager at Apex Care Centre

Thank you for taking the time to leave a review for our home. Your kind words are very much appreciated and I will make sure this is shared with our staff. Here at Apex, we pride ourselves on treating all our residents with dignity and respect, just as if they were members of our own family. We have a fantastic, stable team that puts our residents at the heart of everything we do. Once again, thank you. Ann StoneRegistered Manager.


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Review from Debbie A (Sister of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is bright, welcoming and clean. There are various seated areas, all nicely furnished and well maintained. The staff are friendly and responsive. The individual rooms are a reasonable size and have access to a garden area. My sister is able to have her dog there, which is essential for her at
the moment. I am really pleased with the home; I have seen several care homes, and this is the best one I have visited.

Reply from Ann Stone, Manager at Apex Care Centre

Thank you, Debbie, for your positive comments for Apex Care Centre. We all pride ourselves on maintaining a welcoming, clean, environment, after all, this is our resident's home.
We have a fantastic team of staff here at Apex, and it's so lovely to receive positive feedback on the friendliness and responsiveness of our staff. I will certainly ensure that your comments are passed on to everyone. Once again, thank you.


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Review from Deb G (Daughter-in-law of Resident) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank you all for being so kind and helpful to us with Mum. It is a difficult time but you are helping us knowing she is being looked after. Thanks to the Manager as well, for listening to me.

Reply from Ann Stone - Registered Manager, Office Administrator at Apex Care Centre

Thank you so much for your kind words. Here at Apex Care Centre, we pride ourselves on delivering compassionate care and this also extends to residents' families. The staff will be happy to know that their hard work is very much appreciated. Once again, thank you for taking the time to submit your review.


Ann-Registered Manager


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Review from Bryan V (Husband of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the care of Apex Care Centre at Mablethorpe since July 2019. We are both very happy with the care and professionalism given to her by the care staff and the management. She gets on well with the care staff and they, in turn, seem to be quite fond of her. The current manager and the
previous one seem to have gone out of their way to keep the residents safe and happy. They have gone the extra mile in the difficult situation during 2020 with problems caused by the virus.
Thank you to everyone at the centre, ie the manager, the office manager, maintenance, kitchen staff and all the lovely carers for making my wife feel safe and comfortable at your care home.

Reply from Ann Stone, Manager at Apex Care Centre

Thank you for writing such a lovely review of Apex Care Centre Mablethorpe.
The team here at Apex Care Centre are thrilled to learn of how happy you are with your wife's care and are proud to know that their commitment and dedication to delivering high-quality care is recognised.
We have just received our CQC rating from a recent inspection on the 5th of November that was focused on, "Are we safe" and are we "Well Led" We are delighted to say we are rated as "good".
Once again, thank you for your kind review.


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Review from Sally W (Wife of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband went into this home for 1 weeks respite, on 1st visit after ringing night before and getting told all was OK. On arrival he was not in his room and nobody knew where he was, after searching the entire place for 20 min staff only decided on help after I raised my voice. Took 30 min to find
him, he had followed staff out of a back door into the grounds, got through a fence, ended up across the road in a ditch after falling and losing his glasses. His eye was cut his legs were cut and scratched after he crawled up the ditch and barbed wire to get out. The day before he had been very agitated and had tried to open doors but staff told me on phone he was settling OK. This was a Sunday last December have not had a letter/phone call or any way of apology did not even phone to ask if he was alright. So no, I would not recommend and now they had the cheek to send a bill when he came home a lot worse than when he went in, he lost his glasses and hearing aid and nobody seems to care.

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Review from Christine F (Daughter of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The physical environment is pleasant and clean, my mothers room was a good size and well furnished. The lack of a TV aerial point meant my mother could not watch TV and felt isolated until friends brought a radio. The appearance of the bed was a bit daunting on first sight - the sides were raised
and draped with cream padded fabric and it resembled a large open coffin! We did get used to the appearance but it was a shock the first time I visited when my mother felt as though she had been put in a box.


Communication between staff about the care of my mother was poor with a lack of understanding of her needs and conflicting ideas on what was required and I think a more pro-active approach to communication would be helpful.


The staff are pleasant and I met the nurse a couple of times and he appeared competent and caring, I don't know the names of other staff members.


I was not impressed to find one inch high black laundry letters on a cream coloured nightdress - why not write them in a discreet place?


The care home is easy to find with adequate parking.


I have rated activities and value for money as satisfactory although I don't know about these - there is no option to chose "don't know" or "not applicable"


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Review from Christine F (Daughter of Resident) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been admitted under a palliative care scheme.
The professionalism shown towards us as a family and to our father has eased a very difficult situation.
I feel very happy to leave him in their care as he faces the last weeks of his life.

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Current Review Score: 8.0 (8.034)

Overview of Review Score

The Review Score of 8.0 (8.034) out of 10 for Apex Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Apex Care Centre is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.125 Points relating to the number of positive Reviews for Apex Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Apex Care Centre

What types of Care is Apex Care Centre registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Apex Care Centre have?

There are 40 Single Rooms.

How far is Apex Care Centre to the centre of Mablethorpe?

0.3 mile(s) as the crow flies, distance by road may be significantly further.