Appleton Lodge Nursing Home

Royal British Legion Industries, RBLI Village, Milner Road, Aylesford ME20 7FU
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9.4 26 Reviews
  • Appleton Lodge Nursing Home, Aylesford
Appleton Lodge Care Facility is situated in the RBLI Village in Aylesford, Kent.

Appleton Lodge is part of the Eleanor Healthcare Group offering high quality care for elderly people and those with physical disabilities.

With 15 spacious rooms, each equipped with modern en-suite facilities, residents enjoy high standards of care.

Care Provided by Appleton Lodge Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cara Randall (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (15)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Appleton Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,950 – £2,150
    • Self-Funded Nursing Care £1,950 – £2,150
    • RESPITE Self-Funded Residential Care £1,999 – £1,999
    • RESPITE Self-Funded Nursing Care £1,999 – £1,999
  • (these prices are only a guideline, please contact Appleton Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking
  • on site parking available


Appleton Lodge Nursing Home Reviews (26)

Total of 26, showing 1-20
9.4

Appleton Lodge Nursing Home has a Review Score of 9.4 (9.396) out of 10, based on 7 reviews in the last 2 years. Over all time Appleton Lodge Nursing Home has 26 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Since my aunt moved into Appleton Lodge, the level of care and attention has been superb.
We clearly made the right choice. Top marks to all staff members for making her welcome.

Reply from Jane Holden, Admissions Manager at Appleton Lodge Nursing Home

Thank you so much for taking the time to write a review on your experience at Appleton Lodge and for sharing your very kind words. It's lovely to hear that you are very happy with the care that we provide to your aunt. I am so pleased that you feel you clearly made the right choice with Appleton Lodge. It is so very pleasing to here that you feel all the staff members have made your aunt feel welcome too. The Appleton Lodge team are all very passionate about providing the very best of care and support. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind regards. (Name: Jane Holden Email: jane.holden@rbli.co.uk Position: Admissions Manager)


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Overall Experience  Overall Experience 5.0 out of 5

My mother has just completed 2 weeks of a respite stay. She seems very happy. The staff are all very friendly and caring yet professional. She likes the food and activities. Her sight is such that she can't fully join in all the activities but she likes to go to them anyway for the social contact. She
seems to me to be more alert than she was at her previous residence and I think this is because there is more going on here.

Reply from Jane Holden, Admissions Manager at Appleton Lodge Nursing Home

Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that your mother is happy staying in Appleton. I am so pleased that you find all the staff in Appleton Lodge very friendly and caring, yet professional. It is also amazing to hear that your mother seems more alert, and she enjoys the social contact in the home. We are all very grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.


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Overall Experience  Overall Experience 4.0 out of 5

This appears to be a well-run establishment. The registered nurses are excellent as are most of the carers. My mum says the catering and cleaning staff are really helpful and kind. My mum has always appeared clean and well taken care of. Any issues are addressed quickly and competently. I have no concerns
about the care she is receiving as it is of a high standard. Keep up the good work!

Reply from Jane Holden, Admissions Manager at Appleton Lodge Nursing Home

Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that you feel the registered nurses and carers are excellent. I am so pleased that you feel the care your mother is receiving is of a high standard. We are all very grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.


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Overall Experience  Overall Experience 5.0 out of 5

We are 4 weeks into settling in my 91-year-old Dad into Appleton Lodge. He told me this week... ‘It’s Tops here’ I think that sums it up, succinctly!
He is being very well cared for; he loves the food and is enjoying the banter (which means more than any medicine!).

Reply from Jane Holden, Admissions Manager at Appleton Lodge Nursing Home

Thank you so much for taking the time to write a review on your experience at Appleton Lodge and for sharing your kind words. It's lovely to hear that you feel your Dad is being well cared for and that he loves the food here. It is so nice to hear he is enjoying the banter too! We are so grateful for all of the support and comments that we receive in recognition of the work that our team undertakes here at Appleton Lodge. Thank you once again for reviewing us. Kind regards.


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Overall Experience  Overall Experience 4.0 out of 5

Staff are so friendly and helpful! Food is average. Love the other residents who are less able than me.

Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Joan, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It's lovely to hear that you found the staff friendly and helpful. Thank you for your comments on the food. I am pleased to say that we have employed a new chef manager who is busy creating and testing a new and exciting menu for all our residents. The Appleton Lodge team are all very passionate about providing the very best of care and support. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Appleton for a number of weeks, the process was smooth and all the staff involved were extremely helpful and friendly. As soon as I visited Appleton I felt the warmth and care all the staff have for their residents, as it’s such a small home it felt like a family environment.
Mum has settled well. Her room is very cosy always clean and has a lovely view of the downs.

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Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the whole process from initial contact, through assessment and finally getting my godmother settled in. The staff are lovely, friendly yet professional and always happy to help. The rooms are very comfortable and have a pleasant outlook plus the communal area is large, light
and airy. If there is a downside, it would be a minor fact that my godmother likes her breakfast earlier but she does realise there are other residents that need feeding too!

Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Thank you so much for taking the time to write a review on your experience at Appleton Lodge and for sharing your kind words. It is lovely to hear that your godmother has settled well and is enjoying the facilities and environment at Appleton Lodge. We are grateful for all of the support and comments that we receive in recognition of the work that our team provide. We can ask the night team to support your godmother with her request re breakfast time too. Thank you once again for reviewing us.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother has received at Appleton Lodge.
All the staff are very kind and supportive nothing has been too much trouble in helping her to settle in. Everyone works as a team and I have been kept updated with everything.

Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that you are extremely happy with the care your mother has received. I am so pleased that you find all the staff in Appleton Lodge kind and supportive, and we all work as a team. We are all very grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.


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Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the facilities and the care my father is receiving, however, the main meal is not fit for purpose.
When you opened that facility I understand that you had a chef who cooked the food on site.
My father does not eat soggy vegetables or minced food.
He has all his own teeth, has all his
faculties, and does not appreciate being fed nothing short of invalid food.
At £1500 a week as a family we expect something much better.
One size does not fit all.

Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Thank you for your recent review of Appleton Lodge Nursing Home.
We are pleased to hear that you have found the care and facilities faultless for your father, positive feedback is always good to hear, and thank you for your comments. We are very grateful for all of the support and comments that we receive in recognition of the work that our care team provides.
Thank you for your concerns regarding the main meal not being of a standard that you would hope to expect for your father. We take all comments and concerns both positive and negative raised by families and residents seriously. I am sorry on this occasion you feel we have not met your expectations, and therefore we have raised your concerns under our complaints policy and will be in touch in due course to discuss this further with you.


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Overall Experience  Overall Experience 5.0 out of 5

Appleton Lodge is an amazing care home. Not just a beautiful, homely new build, as that is only skin deep, but also in the love and care and dignity they give to my mother every day. She is treated like this is her home, and with the respect that a person who has 6 children, 18 grandchildren and 22
great-grandchildren deserves.

Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that you feel your mother is given love, care, dignity and respect every day, of which she deserves. I am so pleased you find Appleton Lodge an amazing care home. We are very grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided for my Nan for a respite period of 4 weeks. The facilities are a lovely, clean, and friendly environment. Nan has enjoyed her time and has been looked after very well by all staff.

Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Emma, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It's lovely to hear that you are very happy with the care that we provided to your Nan, for her respite stay. I am so pleased that you found the facilities lovely, clean and a friendly environment. The Appleton Lodge team are all very passionate about providing the very best of care and support. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

I found the whole process very easy. From viewing choosing a room and moving my aunt in took 6 days. Everyone has been very professional and efficient. So a lovely team, and I can now relax knowing my relative is receiving care and attention. She has settled in well and seems very happy.

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Overall Experience  Overall Experience 5.0 out of 5

We were so pleased to have found a care home like Appleton Lodge Care Facility. Amazing staff who always went the extra mile to settle dad in and cater to his eccentricities! The care home is small so all the staff can get to know each resident really well and are able to devote time to finding out
what makes them tick (plenty of soup and ice cream in dad's case). We, as a family, were apprehensive about moving dad into a home and the staff were as good with us as they were with dad. The covid rules were the only issue and it will be good when visiting is unlimited again and visitors and residents can mix in all areas of the home. The rooms are lovely (we visited a few depressing ones before finding Appleton Lodge) and the general air is one of peace and efficiency. Dad always looked clean and looked after. The admissions process was easy, helpful, and efficient. Thank you to everyone.

Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Jacqueline, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It's lovely to hear that you were happy with the care that we provided to your father. We are also so pleased to hear that you found the admissions process easy, helpful, and efficient. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My father has settled well at Appleton Lodge. The staff are very caring and friendly, making lots of effort to find out about my father so they can make his stay more enjoyable. The rooms are large and very nicely decorated. My father's room has french doors opening onto a small garden, to which we
can add plants and ornaments to.

Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Jackie, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that your father has settled well, and is enjoying the facilities and environment at Appleton Lodge. We are grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.


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Overall Experience  Overall Experience 5.0 out of 5

My father has settled in well, following several disruptive months due to COVID. He seems to be enjoying the facilities and environment, and the staff are kind and understanding of his needs, with nothing too much trouble. He has a beautiful room with a view. The admissions process was uncomplicated
with plenty of information provided. I would recommend this facility.

Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Madeleine, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that your father is enjoying the facilities and environment at Appleton Lodge. We are also delighted to hear that you would be extremely likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.


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Overall Experience  Overall Experience 5.0 out of 5

The care and treatment that my mother has received has been exceptional and as a family, we are delighted with the home. The care staff act in a professional manner but create a friendly, loving and homely environment. Staff cater for my Mum's complex care needs with compassion and professionalism.

The home, like all others, has had to restrict all visitors and we are so grateful to know that even though we are not able to visit Mum at this time we know she is being cared for brilliantly. Thank you.
There has always been interesting and appropriate activities available that Mum has enjoyed being part of.

Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Peter, Thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It's lovely to hear that you are very happy with the care that we are providing to your mother, and that you find the care staff create a friendly, loving and homely environment. The Appleton Lodge team are all very passionate about providing the very best of care and support. It is also good to hear that your mother enjoys taking part in the varied activities on offer in the home. We are also delighted to hear that you would be extremely likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind Regards Jane Holden (Name: Jane Holden Email: jane.holden@rbli.co.uk Position: Home Admissions Advisor)


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Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well and is extremely happy. The staff are friendly and are happy in their work.

Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Anne, Thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that you are happy with the care that we provide for your mother. The Appleton team are all very passionate about providing the very best of care and support. We are also delighted to hear that you would be likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the care that our team provide. Thank you once again for reviewing us.


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Overall Experience  Overall Experience 5.0 out of 5

Appleton Lodge is an excellent facility. The rooms are clean and spacious. The care staff are really friendly and nothing is too much bother. They are extremely dedicated which is most important when dealing with residents and their families. They give a feeling that their loves ones are well cared
for. Thank you to all the care staff.

Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Karolyn, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your very kind words. It is lovely to hear that you find the rooms clean and spacious. It is also great to hear that you find the care staff dedicated and friendly. The Appleton team are all very passionate about providing the very best of care and support. We are very grateful to hear that you would be extremely likely to recommend us in the future. We are so grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us. (Name: Jane Holden Email: jane.holden@rbli.co.uk Position: Home Admissions Advisor)


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Appleton Lodge made it very easy to place mum in their care. They understand that it can be difficult for the family as well as the patient. The home is fresh and new and has a homely feel to it and the residents are treated as individuals, not as just another patient. I would recommend
it to anyone wanting to find a care home for a loved one.

Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Catheriine, Thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that you are happy with the care that we provide for your mother. We are also delighted to hear that you would be extremely likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us. (Name: Jane Holden Email: jane.holden@rbli.co.uk Position: Home Admissions Advisor)


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Overall Experience  Overall Experience 5.0 out of 5

This care facility is excellent, an answer to a prayer. Could not be looked after any better.

Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home

Dear Violet, Thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that you find Appleton Lodge excellent and you are very happy with the way you are cared for. The Appleton team are all very passionate about providing the very best of care and support. We are also delighted to hear that you would be extremely likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the work that our team provides. Thank you once again for reviewing us.


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Current Review Score: 9.4 (9.396)

Overview of Review Score

The Review Score of 9.4 (9.396) out of 10 for Appleton Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.696 for Appleton Lodge Nursing Home is calculated as follows: ( (59 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 79 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Appleton Lodge Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Nursing room


Awards / Recognitions (2)

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Meet the Team (2)

Cara

Cara Randall

Job Title: Registered Manager

Joined: 2016

As Home Manager of Appleton and Bradbury Nursing Homes, Cara brings over 30 years of experience in the care industry.


Starting her career as an NHS nurse, she later specialised in stoma care before joining Bradbury House.


Cara’s leadership and dedication ensure that residents receive compassionate, high-quality care in a nurturing environment.


Jane

Jane Holden

Job Title: Home Admission Manager

Joined: 2000

Jane Holden, our Admissions Manager, is here to support families during the transition into Bradbury House.


With years of experience in elderly care services, Jane provides personalised guidance to ensure that every new resident feels at home.


"At Appleton Lodge, we focus on creating a nurturing and community-centred environment where each resident’s needs are met with care and respect.


Our beautifully decorated accommodations and communal spaces foster a sense of belonging within our care home in Aylesford.”


Frequently Asked Questions about Appleton Lodge Nursing Home

What types of Care is Appleton Lodge Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Appleton Lodge Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Appleton Lodge Nursing Home have?

There are 15 Single Rooms.

What are the Facilities & Services at Appleton Lodge Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Appleton Lodge Nursing Home to the centre of Aylesford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.