As soon as I visited Appleton I felt the warmth and care all the staff have for their residents
Samantha S (Daughter of Resident)
All the staff are very kind and supportive nothing has been too much trouble
K W (Daughter of Resident)
Appleton Lodge is an amazing care home
S W (Daughter of Resident)
on site parking available
Appleton Lodge Nursing Home has a Review Score of 9.4 (9.396) out of 10, based on 7 reviews in the last 2 years. Over all time Appleton Lodge Nursing Home has 26 reviews.
Review from K J (Nephew of Resident) published on 28 June 2024
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Reply from Jane Holden, Admissions Manager at Appleton Lodge Nursing Home
Thank you so much for taking the time to write a review on your experience at Appleton Lodge and for sharing your very kind words. It's lovely to hear that you are very happy with the care that we provide to your aunt. I am so pleased that you feel you clearly made the right choice with Appleton Lodge. It is so very pleasing to here that you feel all the staff members have made your aunt feel welcome too. The Appleton Lodge team are all very passionate about providing the very best of care and support. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind regards. (Name: Jane Holden Email: jane.holden@rbli.co.uk Position: Admissions Manager)
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Review from C W (Daughter of Resident) published on 20 June 2024
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Reply from Jane Holden, Admissions Manager at Appleton Lodge Nursing Home
Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that your mother is happy staying in Appleton. I am so pleased that you find all the staff in Appleton Lodge very friendly and caring, yet professional. It is also amazing to hear that your mother seems more alert, and she enjoys the social contact in the home. We are all very grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.
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Review from C T (Daughter of Resident) published on 1 May 2024
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Reply from Jane Holden, Admissions Manager at Appleton Lodge Nursing Home
Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that you feel the registered nurses and carers are excellent. I am so pleased that you feel the care your mother is receiving is of a high standard. We are all very grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.
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Review from C S (Daughter of Resident) published on 3 April 2024
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Reply from Jane Holden, Admissions Manager at Appleton Lodge Nursing Home
Thank you so much for taking the time to write a review on your experience at Appleton Lodge and for sharing your kind words. It's lovely to hear that you feel your Dad is being well cared for and that he loves the food here. It is so nice to hear he is enjoying the banter too! We are so grateful for all of the support and comments that we receive in recognition of the work that our team undertakes here at Appleton Lodge. Thank you once again for reviewing us. Kind regards.
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Review from Joan W (Resident) published on 31 July 2023
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Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Joan, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It's lovely to hear that you found the staff friendly and helpful. Thank you for your comments on the food. I am pleased to say that we have employed a new chef manager who is busy creating and testing a new and exciting menu for all our residents. The Appleton Lodge team are all very passionate about providing the very best of care and support. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind regards.
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Review from Samantha S (Daughter of Resident) published on 24 May 2023
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Review from L A (Power of Attorney of Resident) published on 11 April 2023
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Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Thank you so much for taking the time to write a review on your experience at Appleton Lodge and for sharing your kind words. It is lovely to hear that your godmother has settled well and is enjoying the facilities and environment at Appleton Lodge. We are grateful for all of the support and comments that we receive in recognition of the work that our team provide. We can ask the night team to support your godmother with her request re breakfast time too. Thank you once again for reviewing us.
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Review from K W (Daughter of Resident) published on 13 February 2023
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Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that you are extremely happy with the care your mother has received. I am so pleased that you find all the staff in Appleton Lodge kind and supportive, and we all work as a team. We are all very grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.
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Review from E B (Daughter of Resident) published on 24 November 2022
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Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Thank you for your recent review of Appleton Lodge Nursing Home.
We are pleased to hear that you have found the care and facilities faultless for your father, positive feedback is always good to hear, and thank you for your comments. We are very grateful for all of the support and comments that we receive in recognition of the work that our care team provides.
Thank you for your concerns regarding the main meal not being of a standard that you would hope to expect for your father. We take all comments and concerns both positive and negative raised by families and residents seriously. I am sorry on this occasion you feel we have not met your expectations, and therefore we have raised your concerns under our complaints policy and will be in touch in due course to discuss this further with you.
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Review from S W (Daughter of Resident) published on 24 October 2022
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Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Thank you so much for taking the time to write a review on your experience of Appleton Lodge, and for sharing your kind words. It is lovely to hear that you feel your mother is given love, care, dignity and respect every day, of which she deserves. I am so pleased you find Appleton Lodge an amazing care home. We are very grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.
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Review from Emma C (Granddaughter of Resident) published on 1 September 2022
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Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Emma, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It's lovely to hear that you are very happy with the care that we provided to your Nan, for her respite stay. I am so pleased that you found the facilities lovely, clean and a friendly environment. The Appleton Lodge team are all very passionate about providing the very best of care and support. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind regards.
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Review from Helen M (Niece of Resident) published on 22 June 2022
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Review from Jacqueline C (Daughter of Resident) published on 10 June 2022
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Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Jacqueline, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It's lovely to hear that you were happy with the care that we provided to your father. We are also so pleased to hear that you found the admissions process easy, helpful, and efficient. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind regards.
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Review from Jackie A (Daughter of Resident) published on 25 April 2022
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Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Jackie, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that your father has settled well, and is enjoying the facilities and environment at Appleton Lodge. We are grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.
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Review from Madeleine M (Daughter of Resident) published on 8 December 2020
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Reply from Jane Holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Madeleine, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that your father is enjoying the facilities and environment at Appleton Lodge. We are also delighted to hear that you would be extremely likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us.
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Review from Peter H (Son of Resident) published on 26 March 2020
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Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Peter, Thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It's lovely to hear that you are very happy with the care that we are providing to your mother, and that you find the care staff create a friendly, loving and homely environment. The Appleton Lodge team are all very passionate about providing the very best of care and support. It is also good to hear that your mother enjoys taking part in the varied activities on offer in the home. We are also delighted to hear that you would be extremely likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the work that our team undertake here at Appleton Lodge. Thank you once again for reviewing us. Kind Regards Jane Holden (Name: Jane Holden Email: jane.holden@rbli.co.uk Position: Home Admissions Advisor)
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Review from Anne (Daughter of Resident) published on 23 March 2020
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Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Anne, Thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that you are happy with the care that we provide for your mother. The Appleton team are all very passionate about providing the very best of care and support. We are also delighted to hear that you would be likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the care that our team provide. Thank you once again for reviewing us.
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Review from K B (Niece of Resident) published on 19 March 2020
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Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Karolyn, thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your very kind words. It is lovely to hear that you find the rooms clean and spacious. It is also great to hear that you find the care staff dedicated and friendly. The Appleton team are all very passionate about providing the very best of care and support. We are very grateful to hear that you would be extremely likely to recommend us in the future. We are so grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us. (Name: Jane Holden Email: jane.holden@rbli.co.uk Position: Home Admissions Advisor)
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Review from Catherine B (Daughter of Resident) published on 19 March 2020
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Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Catheriine, Thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that you are happy with the care that we provide for your mother. We are also delighted to hear that you would be extremely likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the work that our team provide. Thank you once again for reviewing us. (Name: Jane Holden Email: jane.holden@rbli.co.uk Position: Home Admissions Advisor)
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Review from Violet C (Resident) assisted by family/friend published on 6 March 2020
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Reply from jane holden, Home Admissions Advisor at Appleton Lodge Nursing Home
Dear Violet, Thank you so much for taking the time to write a review on your experience of Appleton Lodge and for sharing your kind words. It is lovely to hear that you find Appleton Lodge excellent and you are very happy with the way you are cared for. The Appleton team are all very passionate about providing the very best of care and support. We are also delighted to hear that you would be extremely likely to recommend us in the future. We are grateful for all of the support and comments that we receive in recognition of the work that our team provides. Thank you once again for reviewing us.
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The Review Score of 9.4 (9.396) out of 10 for Appleton Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.696 for Appleton Lodge Nursing Home is calculated as follows: ( (59 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 79 Ratings = 4.696
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Appleton Lodge Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Feb 2025
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Job Title: Registered Manager
Joined: 2016
As Home Manager of Appleton and Bradbury Nursing Homes, Cara brings over 30 years of experience in the care industry.
Starting her career as an NHS nurse, she later specialised in stoma care before joining Bradbury House.
Cara’s leadership and dedication ensure that residents receive compassionate, high-quality care in a nurturing environment.
Job Title: Home Admission Manager
Joined: 2000
Jane Holden, our Admissions Manager, is here to support families during the transition into Bradbury House.
With years of experience in elderly care services, Jane provides personalised guidance to ensure that every new resident feels at home.
"At Appleton Lodge, we focus on creating a nurturing and community-centred environment where each resident’s needs are met with care and respect.
Our beautifully decorated accommodations and communal spaces foster a sense of belonging within our care home in Aylesford.”