Ashton Court

376 West Road, Newcastle upon Tyne NE4 9RJ
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8.9 18 Reviews
  • Ashton Court, Newcastle upon Tyne
Ashton Court in Newcastle offers accommodation for those who require nursing or personal care and those with dementia, mental health conditions and physical disabilities.

Caring staff strive to give residents the care, dignity, privacy and respect that they need and deserve.

The friendly environment enables residents to relax while their individual requirements are met.

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Care Provided by Ashton Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Valerie McLaughlin (Registered Manager)
  • Admission Criteria
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Ashton Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,270 – £1,400
    • Self-Funded Residential Dementia Care £1,270 – £1,400
    • Self-Funded Nursing Care £1,268 – £1,400
    • Self-Funded Nursing Dementia Care £1,270 – £1,400

  • All fees are subject to agreement and nursing fees are subject to CHC funding agreements on top of the fee.
  • (these prices are only a guideline, please contact Ashton Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available


Ashton Court Reviews (18)

8.9

Ashton Court has a Review Score of 8.9 (8.851) out of 10, based on 4 reviews in the last 2 years. Over all time Ashton Court has 18 reviews.

Overall Experience

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Date Published

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Review from Karen A (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was a resident from the summer of 2023 until she passed away at the end of November. She'd been in 2 care homes previously (one for respite and one we had to remove her from for her safety) and I can say hand on heart Ashton Court is a phenomenal care home.
We were always made to feel very welcome
to visit at any time, kept up to date with mams care/health. Mam was really settled and happy in the home and every single member of staff cared for her with such dignity and empathy, the home gave me such peace of mind that Mam was in the right place (she had dementia and cancer) and that she was being cared for by a team that did go above and beyond.
Everyone had a smile for both Mam and me and Dad, and the food always smelled lush when we went in! The management and the office staff were always so friendly it really did feel like a home away from home and I don't think you could wish for anything more from a care home looking after your loved one.

Reply from Val Mcloughlin, Manager at Ashton Court

Thank you Karen, for your lovely words, and this fabulous review, it was an absolute privilege for us all to care for your Mam.


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Review from Kim H (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my dad's care. He has settled in very well. The staff and management are all very friendly and my dad is well looked after.

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Review from Diane R (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in the last stage of dementia and she requires 24-hour care. Recently she become very poorly with pneumonia. The staff were very caring and were in contact with me throughout. The matter became worse when Mam returned to the care home and she was placed on end-of-life care. The staff have
been regularly monitoring Mam, they also keep her dignity daily. She has mouth care and body care. They also took care of my family during such a difficult time.

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Review from Maxine S S (Granddaughter of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather can no longer take care of himself so my mother and I decided to put him into this adorable care home. Best decision we have made.
My auntie said it's the best care home she's ever seen and she is so thankful to us for putting him into this care home.
It's the most modern care home
I've ever seen in my life!
Can't fault it at all 10/10, outstanding!

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Review from Julia M (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful. My mum is well cared for. She may be in mind 'garden' of her own, but the staff are the gardeners, and without them, our mum won't flourish like a pink rose. From reception to caring staff, cleaners, kitchen staff, and nurses. A huge important 'cog' of an amazing working 'clock'.
Without you, our mum would lose her smile. Thanks guys.

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Review from John D (Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very well looked after at Ashton Court. The staff were eager to make my stay as pleasant as possible.

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Review from D T (Wife of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the care from the staff and nurses but a lack of activities for residents. A list of activities is on the notice board - bingo, quizzes, chats, exercises etc but very rarely happen. Keeping the brain active helps these people.

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Review from Norma (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been at the home for a year now and is extremely happy with the care and attention he has received. The last year has been very difficult with covid but all the staff have been excellent keeping us informed of what has been happening. There is a pod now so we are able to visit which is
proving very popular. Thanks again to all at Ashton Court.

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Review from Cynthia M (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Called at short notice to drop things off.
Staff arranged Mother to come down to the window.
Excellent covid protocols in place.
Couldn’t ask for a better place for her to be in.
She’s been there for 2 years never have had a problem.

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Review from G W (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I looked around at several other care homes before I chose Ashton Court for mam. The facilities are modern, clean and well maintained and the staff are friendly, caring and committed to the residents.
The manager and office staff are amazing, nothing is too much trouble and the door is always open.
My mam has been here for several months, I am happy for my mam to become a permanent resident at this home.

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Review from Paul M (Son-in-law of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is friendly, very clean, good layout and the rooms are excellent. Food always of good quality. The staff are very attentive also lots of staff on duty. Lots of activities for residents. Only negative to ground floor lobby is like a greenhouse.
This is the best care home I've seen in years.
Does not have that old person smell well done!

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Review from Brenda N (Friend of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Ashton Court is fantastic, staff are extremely friendly and kind. The home is always clean and your'e always made to feel welcome.

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Review from Mary S (Wife of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident that my husband is well looked after. He is well fed, his care needs are attended to extremely well. As he doesn't participate in activities, it would be good for him to be "taken" outside for fresh air and encouraged to participate.
Activities for male residents could be more varied.

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Review from Ethel M (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is really happy here, she's been here 6 months. They have great carers and the food is lovely, they have loads of entertainment on for all occasions. They all get dressed up for Christmas and Halloween and so do the relatives. It's really like one big happy family.

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Review from P R (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a 5 star accommodation and care at all times. All staff are caring and nothing is a bother. If a resident needs anything at all to help them be comfortable, the management and staff make it happen. If you want a loved one looked after as well as you do then Ashton Court is the place!

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Review from Eleanor W (Daughter-in-law of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my mother-in-law has received since moving into Ashton Court. She has only been a resident for 3 weeks but she has settled in so well, this is due to the management and staff being so considerate and caring, her appetite has improved immensely due to the lovely freshly
cooked meals.
The care home is very welcoming and there is always a lovely atmosphere when visiting, the staff always keep us up to date with her situation. My mother-in-law's personal hygiene has improved greatly, she is always bathed, hair washed and in freshly washed clothes, her room is always clean and smells nice and fresh, the bathroom is immaculate.
I genuinely feel she is happy and content as she has started to communicate a lot more and started to laugh and smile again.

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Review from C B (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place, staff are very caring and friendly. A lovely modern place for my mam to be.

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Review from C B (Relative of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit the staff are always very friendly. The home is always clean and tidy. Our relative is comfortable and well looked after. We are fortunate to have found such a nice place.

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Current Review Score: 8.9 (8.851)

Overview of Review Score

The Review Score of 8.9 (8.851) out of 10 for Ashton Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ashton Court is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.851 Points relating to the number of positive Reviews for Ashton Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 4 Positive Reviews ÷ 8.4 = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Valerie McLoughlin

Job Title: Home Manager

Joined: 2018

I have worked in care for 26 years, the last fourteen as a Home Manager. I have been the Home Manager of Ashton Court since July 2018 and we have an excellent team.


My focus is to provide a homely atmosphere for our residents with a person-centred approach to maintaining our resident’s general well-being.


Frequently Asked Questions about Ashton Court

What types of Care is Ashton Court registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashton Court provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Ashton Court have?

There are 42 Single Rooms.

What are the Facilities & Services at Ashton Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashton Court to the centre of Newcastle upon Tyne?

2.1 mile(s) as the crow flies, distance by road may be significantly further.