Askham Grove has a Review Score of 9.6 (9.568) out of 10, based on 10 reviews in the last 2 years. Over all time Askham Grove has 15 reviews.
Review from Deb W (Resident) published on 9 April 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Donna Smith, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you so much for your amazing review! We're absolutely delighted to hear that you've felt so well cared for at Askham Grove and that your progress has exceeded your expectations. Your kind words mean a great deal to the whole team and it's incredibly rewarding to know the difference our support has made. Thank you for your recommendation and for placing your trust in us during your rehabilitation journey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Daughter of Resident) published on 28 January 2025
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you for sharing your feedback. We're so pleased to hear that your father has settled in well at Askham Grove and that he's happy here. It's wonderful to know that you find the staff friendly and kind and that the peaceful atmosphere has been supportive of his recovery journey. Your comments mean a lot to us and help us continue to provide the best care possible. We also appreciate your ratings and will use them to reflect on ways we can further enhance our services. Thank you for trusting us with your father's rehabilitation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Son of Resident) published on 31 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you for your kind review of Askham Grove. We are so pleased to hear that your mum has felt supported both physically and emotionally and that everyone has experienced kindness from our team. Creating a caring environment for our residents and their loved ones is at the heart of what we do. We also appreciate your feedback on facilities and food and drink and we're committed to making continual improvements in these areas. Thank you once again for your trust in us and for sharing your experience at Askham Grove.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Catherine G (Mother of Resident) published on 14 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you so much for your heartwarming review of Askham Grove! We are truly honoured to have your daughter with us for her second stay and it's wonderful to hear that her progress has been so encouraging. Your kind words about our staff and the care we provide mean the world to us and we're delighted that you feel it's like a home from home. Knowing that you and your family can leave with peace of mind, confident that your daughter is well cared for, is incredibly important to us. Thank you for sharing your experience and we will continue striving to provide the highest standard of care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G B (Husband of Resident) published on 14 October 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you for your wonderful review of Askham Grove! We're thrilled to hear that you appreciated all the facilities we offer, including the cafe. Your kind words about the overall experience mean a lot to our team and we're glad that you feel supported.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon B (Cousin of Resident) published on 23 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you so much for your wonderful review of Askham Grove. We are thrilled to hear that you found our team to be professional and caring. Your kind words about how our team approaches personal care mean a lot to us, as it reflects our commitment to maintaining the dignity and comfort of our residents. We also appreciate your feedback regarding activities. We are continually working to enhance our activity offerings to ensure an engaging experience for everyone. Thank you once again for your support and for sharing your positive experience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith H (Respite Resident) published on 22 May 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you for your review. We're thrilled you rated our Care/Support, Treatment with Dignity, and Staff with five stars. It's heartening to see our dedication reflected in your experience. Your positive comments on our Facilities, Cleanliness, Food & Drink, Management, Rooms, and Value for Money are greatly appreciated. We strive to maintain these high standards. We've noted your feedback on Activities and Safety/Security. We're taking proactive steps to address your feedback, particularly in enhancing our activities and improving our safety protocols. Your input is invaluable and helps us improve. If you have further suggestions or if there's anything more we can do to enhance your experience, please do not hesitate to contact us. Thank you once again for your review and for choosing our rehabilitation centre. We're grateful for the opportunity to care for you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicholas S (Respite Resident) published on 9 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you so much for taking the time to share your positive experience at our rehabilitation centre. We are thrilled to hear that you felt well-cared for and supported by our team during your journey to recovery. Your acknowledgement of our team's hard work and dedication means a great deal to us. It's wonderful to know that their efforts led to good results for you. Feedback like yours inspires us every day and reaffirms our commitment to providing excellent care. We wish you continued health and well-being. Please do not hesitate to reach out should you need any more support in the future, or if you ever wish to visit us again!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David R (Brother-in-law of Resident) published on 8 April 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you for sharing your heartwarming experience at Askham Grove. We're deeply thankful for choosing us in supporting your relative's rehab journey and appreciate your recognition of our team's dedication. Your insights are incredibly valuable, guiding us to enhance our facilities, activities, and management to meet everyone's needs better. While we're proud of the care and security we provide, we recognise the importance of continually improving. We're taking proactive steps to address your feedback, particularly in enhancing room comfort and ensuring our services offer unparalleled value. We invite you to share more about your experience and any suggestions you may have via telephone or email. We thank you again for taking the time to write this feedback. Your trust inspires us to keep improving every day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P R (Mother of Resident) published on 5 March 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Manu Magar, Head of Rehabilitation and Nursing Services at Askham Grove
Thank you for taking the time to share your thoughts about your experience with us. We are delighted to hear that the support provided to your loved one, both during their respite stay and now in their long-term placement, has met your expectations. It's reassuring to know that you feel confident in the safety and maintenance of our surroundings, both inside and out. We appreciate your honesty in highlighting areas where we have room for improvement, such as the activities available to our residents or the communication with your loved one. Your feedback is invaluable to us as we strive to enhance our services and ensure that all aspects of our care meet the high standards we set for ourselves. We are committed to continuous improvement in how we interact with and support our residents, ensuring they feel understood and valued. Should you wish to discuss your feedback further or have any more suggestions, please do not hesitate to reach out to our Head of Rehabilitation Services.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I P (Respite Resident) published on 12 April 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Luke Cook, Head of Rehab and Nursing at Askham Grove
Thank you so much for this wonderful feedback. We have really enjoyed and valued being part of your journey and we hope that you will remain part of the wider Askham community long into the future. You are a true expert by experience and someone we are sure will inspire many others who you come into contact with. We would really appreciate if you could let us know what would make it five stars for food and drink in order to know how we can improve our services in the future. Thank you again and we wish you all the best!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S J (Resident) published on 16 February 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Luke Cook, Registered Manager at Askham Grove
Thank you so much for taking the time to express this. Your feedback is much appreciated and highly valued. We will make sure to share your kind words with the team. We are very glad to have you as part of our community.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N K (Daughter of Resident) published on 7 October 2022
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Aliyyah-Begum Nasser, Director at Askham Grove
Thank you for your feedback, in particular our detailed email exchanges regarding your concerns. Thank you for giving us the opportunity to communicate directly with you and to respond to your concerns. We acknowledge that despite local authorities and regulators being assured of our service quality, you feel we have let you down. We are sorry that we fell short of your expectations. We recognise how important it is for family members to be comfortable with their chosen rehabilitation provider and we continue to do our utmost to work with families alongside residents in our care. We wish you, your family, and in particular your father, all the best.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian W (Resident) published on 6 June 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Aliyyah-Begum Nasser, Operations Director at Askham Grove
Oh we are so pleased to read this! Thank you for sharing this with us – it means a lot to all our staff that you had a positive experience. It is our hope that working together at Askham we can help residents achieve their rehab goals. Well done to you and we wish you all the best!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rachael E (Wife of Resident) published on 16 December 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Aliyyah Nasser, Director at Askham Grove
Thank you so much for this review, it means so much to us. It has been a pleasure to support you and your wife in recent weeks. It was a positive experience for us all the more as we were able to have both of you on-site in order that you could be part of each other’s journey and so that you were able to support your wife with her rehabilitation. Both of you, and all our residents, will always be part of the Askham family – please do visit if you are ever back in this area.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.568) out of 10 for Askham Grove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.568 for Askham Grove is calculated as follows: ( (74 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.568
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Askham Grove is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Aug 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Head of Rehab & Nursing, Registered Manager Askham Court, Askham Place and Askham Grove
Manu is a seasoned and dedicated healthcare professional, bringing over two decades of experience in the nursing profession with a passion for patient care and commitment to excellence.
Her journey began in the United Kingdom in January 2006 when she completed a further Overseas Nursing Programme from Thames Valley University and Registered to NMC in August 2006.
In her previous role as a Registered Manager, she played a pivotal role in restructuring and optimising nursing processes, resulting in a notable improvement in resident satisfaction scores. Her ability to foster a collaborative and supportive work environment has earned the respect of her peers and subordinates alike. She is well-known for her hands-on approach to leadership, often seen on the floor, actively engaging with staff and ensuring that the highest standards of care are maintained.
Job Title: Clinical Lead
Clinical Lead
Job Title: Lead Nurse
Lead Nurse Askham Grove
Job Title: Associate Director of Operations and Quality
Mav has joined Askham with a wealth of knowledge from the Health and Social Care Sector, having worked in senior management roles for several years, leading the safe growth and development of homes and providers to ensure maximised potential and best practices.
He has worked extensively as a Registered Manager, securing great outcomes in the sense of quality and compliance and community/resident involvement.
Mav has a strong passion for excellence in care and safe delivery of such; ensuring that residents and team members are supported and empowered to grow and develop on their own journey of excellence and discovery too.
Job Title: Training Manager of AVC Training
Training Manager, Michelle, has spent over 30 years in the care sector and as a leading industry Trainer. The two have always gone hand-in-hand for Michelle, who now brings her extensive knowledge and on-the-job experience to life for the benefit of those she trains at AVC.
A registered Dementia Champion, Michelle is skilled in Training Programme Design, Delivery, Coaching, Training Needs Analysis and QCF Assessing. Inspired by Askham’s mission – to become a centre of excellence for training, in the local community and beyond – Michelle now heads up the state-of-the art, on-site training facility.
Since joining the team at Askham, Michelle has proudly guided over 250 people through various courses, including Moving and Handling, First Aid, Infection Control, Safeguarding and End of Life.
