Aspen Manor Care Home

Barleythorpe Road, Oakham LE15 6GL
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9.5 32 Reviews
  • Aspen Manor Care Home, Oakham
Aspen Manor Care Home is part of the family-owned Alysia Caring Group. The board of directors and the senior management team have over 50 years of care industry experience.

Quality of care is of paramount importance to the team at Aspen Manor. All of their experience and knowledge has been used to design, build and furnish the home. The result is a beautiful home that the team are proud of, and where residents feel at home. The beautiful and modern care home provides a range of premium facilities, including a cinema, nail & hair salon and private dining facilities - the perfect environment to deliver high-quality care.

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Care Provided by Aspen Manor Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Martine Blowfield (Registered Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Aspen Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,494 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,497 – £1,700

  • The fees are 'all-inclusive' and there are no extras to pay. Hairdressing, Newspapers, Chiropody, all meals, snacks and drinks are included.
  • (these prices are only a guideline, please contact Aspen Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking available for visitors. There is no need to pre-book.


Aspen Manor Care Home Reviews (32)

Total of 32, showing 1-20
9.5

Aspen Manor Care Home has a Review Score of 9.5 (9.547) out of 10, based on 19 reviews in the last 2 years. Over all time Aspen Manor Care Home has 32 reviews.

Overall Experience

  • 24
  • 7
  • 0
  • 1
  • 0

Date Published

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Review from S P (Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good quality support by well-trained staff. Accommodation is simple but comfortable and well-maintained. The food is appropriate and variable. I arrived with fairly low expectations but I was quite impressed by the effort constantly evident.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you very much for your kind review, our staff will be pleased to receive your feedback.


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Review from Marcella W (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspen Manor is an outstanding care home in every aspect. It does not have the look or feel of a conventional home and looks more like large apartments on the outside and a modern 5-star hotel on the inside. My mum (who was reluctant to go into any home) loves it at Aspen Manor. She is treated like family
by everyone and has made some great friends. I have seen how well my mother is cared for and she always sends positive texts about how well she is looked after. Her only slight critique has been about the selection/quality of the food. I would recommend Aspen Manor to everyone.

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Review from Carol A (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was at Aspen Manor for less than 5 weeks. We visited multiple times a day and witnessed such genuinely caring people working there. The receptionists always gave us the warmest of welcomes. The senior nurses showed real care and kindness, they went above and beyond and were always on hand. The wonderful
carers went to such great lengths to encourage Dad to eat and drink, which must have made a massive difference. The activities team often came to check on him and us, despite him being unable to partake in any activities. The brilliant and kind maintenance, housekeeping and office staff made an equally positive impact and we know the night and kitchen staff did so much behind the scenes. That so many came to offer their condolences after he'd passed away was incredibly comforting. It was clear they all cared greatly. I visited 18 homes before I found Aspen Manor. I'd been dreading moving Dad, the care he was receiving in hospital was excellent and the home he'd been at previously hadn't cared for him well. He settled in brilliantly and was so happy there, its outstanding staff, superb food and first-rate room and facilities.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you very much for your kind review and lovely words, I will make sure to pass them on to our staff members.


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Review from J M (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father was given was excellent. The care, compassion and understanding demonstrated by the staff helped reassure my father that he would be happy at Aspen Manor when he first arrived, and this continued for the fifteen months he stayed at the home.
In his last few months, the attention
to detail in making sure he was always comfortable was obvious and greatly appreciated by our family. I highly recommend Aspen Manor.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you for your kind words and for taking the time to leave a review.


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Review from Hywel D (Son of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very friendly and welcoming. We find the care given to my mother and father very good and the staff are very caring. We are always informed when there are any issues.
However, we would welcome a regular update on my parents' well-being and care. Currently, we have to ring or speak to
the home to find out how they are doing and what treatment they are receiving.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you for your kind words and your feedback. I have asked our Senior Carers to get in touch weekly by email or telephone to provide you with an update on your parents, it has also been added to their care plans. Please don't hesitate to get in touch if you would like to discuss this further.


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Review from D H (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very professional and attentive from the receptionist all the way through to the cleaners. The Customer Relationship Manager is very approachable and hands-on, taking any queries on board and acting effectively.
Mum has settled well and appears happy and content. As a family, we can relax
knowing that she is being very well looked after. Aspen Manor is very bright, clean, hotel standard, modern, and a pleasant environment for the residents and their families when they visit, they even have a play area for the kids!

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you so very much for your review and your lovely kind words.


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Review from C D (Daughter-in-law of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff I have met at Aspen Manor Care Home has been kind, thoughtful, helpful, friendly, and attentive. Nothing is too much trouble. They clearly care about the residents - and not just day-to-day care - but about getting to know them, what they like, what helps them, what makes them
happy, and listening to their story. There is genuine affection when talking about those in their care.
I was also greatly touched to see the staff treating everyone with dignity. This extends out to the families. Navigating finding the right care for a loved one is distressing, and they worked with us with such empathy, they made a stressful and unsettling time much easier. Any issues are dealt with instantly and with sensitivity and thoroughness.
My own personal highlight was having a member of staff take time out of her day to locate some dairy-free milk so I could have a cuppa with my mother-in-law without triggering my allergies. Such small acts of kindness are invaluable.

Reply from Martine Blowfield, Manager at Aspen Manor Care Home

Thank you so very much for your review, it is really appreciated.


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Review from T C (Daughter-in-law of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aspen Manor is a bright, modern care home with various areas for residents and visitors to enjoy. The bedrooms and bathrooms are cleaned daily and residents become part of a caring, well-run community. The staff on reception understand the needs of the residents and cater accordingly. By 5pm the "front
of house" staff finish and the evening staff have less knowledge of needs.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you for your review. Please do not hesitate to request a review of your loved one's care if there is anything you wish to discuss. We are always available.


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Review from G R (Respite Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff helpful, friendly and caring, rooms very comfortable, and as much like home as it is possible to be. Activities available for those who want them. Food very well cooked. In fact a very safe place for anyone who is no longer as mobile as normal.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you for your support of our lovely home and team. We are all looking forward to you returning to us on a long-term basis.


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Review from Robin P (Husband of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted for 1 week of respite care for her Alzheimer’s condition. This was the first time she has been at a care home. From her initial admission up until me picking her up 7 days later, she has received excellent care and support. The carers even managed to get her to mix with the other
residents during meal times. My wife has not wanted to mix with strangers for some months now. The home is modern and spotlessly clean. All of the staff I met or spoke to on the phone were friendly, professional and were able to answer all questions. I will happily use this home again when she next has a period or respite.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you so much for taking the time to leave your review. We will be more than happy to care for your wife again when you need us.


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Review from NicolaT (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Aspen's Care highly enough. The staff are friendly and caring and the care and attention my Dad received in his last weeks were amazing.
The care, the nursing, the food, and the welcome for visitors were outstanding. He was included in the activities at all times and we are so grateful.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you for your kind review. We're so happy things went as well as we all hope they will at such an important time of a family's journey. Your help, helped us to deliver the care your Dad required. The more we're all on the same page the better. Proof of perfect partnerships.


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Review from Stella B (Wife of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

February was the last month of my husband's stay (a year) as he passed away on the 23rd of February. During his last month, he was looked after and cared for extremely well. He was kept clean and comfortable and all his needs were well catered for. The care and consideration given to myself and his
family was also excellent. His whole stay at Aspen Manor made his last year as good as it possibly could be and his ongoing health problems were handled with care and compassion.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you so much for your lovely review. Your thanks and appreciation of our amazing team will be shared and very welcomed. Especially after your family's journey. Sending our very best regards.


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Review from Sean D (Son-in-law of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was suffering with Parkinson's and dementia when he came into Aspen Manor Care Home so he needed a lot of care. He certainly got all that and more from the caring staff. When he got so poorly and it looked like he may have to go into hospital, his wife, of sixty-plus-years, pleaded
with the staff to keep him in Aspen Manor because that's how highly she thought of the place. They did exactly that and he passed away peacefully there.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you for your lovely review, from all the Aspen Manor team.


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Review from Leanne D (Granddaughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandad received from the team at Aspen Manor was exceptional. All of the staff went above and beyond to make it his second home, and to make us feel welcome. Everyone who cared for Grandad was so personable and their caring, lovely nature really shone. In an incredibly difficult time, it
was made easier by knowing he was receiving first-class care. A beautiful home with an outstanding team.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you so very much for your review and your lovely kind words.


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Review from Chloe P (Granddaughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came into your care at the start of his deterioration and the level of care during each stage was always excellent. He was accompanied to my wedding with one of the carers who took great care of him. The staff always treated him with such dignity which was one of our initial concerns having
him in care. We are very appreciative of how you all looked after him and truly cared. Thank you.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you so very much for your wonderful review, it is highly appreciated.


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Review from Debbie D (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate Aspen Manor highly enough. My dad spent 2 months there and the care he was given was amazing, the carers went above and beyond to look after him, we went in every day to see Dad and not once did we find anyone unhelpful. They were all so kind. In my opinion, you'd struggle to find better.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you so very much from all the Aspen Manor Team for your lovely review.


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Review from C K (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I was hoping for a lot more understanding, compassion and effective staffing at the home but sadly their overall service let my mother down. One related to a safeguarding event and others involved a lack of communication on a number of occasions, especially during my mother's deterioration in health
over the last 2 months in particular. Effective communication appears somewhat lacking and is a major weakness.
There were four main positives, the fact my Mum did not have a fall in the 3 months she was there and secondly 2 staff members were very kind towards Mum, the hairdresser was kind and the food was good.

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Review from A O (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Aspen Manor for four weeks of respite care and she wasn't sure at first but came to like it. The staff were lovely and very caring, she came home a new person much more like her old self. Her mobility was much improved due to the staff encouraging and motivating her to be more independent.
We will definitely return if she should need respite or more permanent care. I would definitely recommend Aspen Manor. We particularly enjoyed having coffee together in the bistro area.

Reply from Clair Johns, Unit Manager at Aspen Manor Care Home

Thank you for your lovely review. We are so pleased that your mum enjoyed her stay and look forward to seeing you all again in the future.


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Review from D E (Resident) assisted by family/friend published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came into Aspen Manor when in need of urgent care after an infection, instead of planned respite two weeks later. We very much appreciated the flexibility and understanding shown. Everybody is willing to accommodate our requests. We would have liked staff to undertake walking assistance as requested
by the physio. Each time we had to remind them several times and sometimes it was done around 10pm or not at all. It was suggested that we should send a photo of the socks (as we couldn't mark them) but we have still not received two pairs of socks that were laundered, one all royal blue and one with coloured dots on a dark background. Skin lotion also missing.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your feedback. We are pleased that following your urgent admission, you recovered fully and were able to return home. It shows the outstanding care provided by our staff. We are sorry to hear about the two pairs of missing socks and the skin lotion. We have arranged for new ones to be delivered to your home. We understand that you will be staying with us again soon and look forward to welcoming you.


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Review from John M (Relative of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspen Manor has a great staff of professional caring people that work together and deal with all the issues to manage the best quality of life - elderly or adult needing care. The staff are really great, very responsive to feedback and family input is integral to the care package. I feel very fortunate
to have Aspen Manor to be available and provide much-needed residential care at a critical time for our family.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you for your review, we will continue to strive not only to support our residents but also be a support network for their families.


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Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Aspen Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Aspen Manor Care Home is calculated as follows: ( (152 Excellents x 5) + (49 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 223 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aspen Manor Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Martine

Martine Blowfield

Job Title: Registered Home Manager

Joined: 2024

Martine brings over 20 years of experience as a Registered Mental Health Nurse (RMN). Her career has been dedicated to complex mental health services and elderly community care, with 15 years spent in management roles leading teams to deliver exceptional care. At Aspen Manor, Martine's priority is to create a warm, safe, and supportive environment where residents receive person-centred care tailored to their individual needs. She is committed to upholding the highest standards of care, ensuring dignity, respect, and well-being for every resident. She also recognises the importance of supporting families during their loved one’s care journey, offering reassurance, guidance, and compassionate support every step of the way.
A key part of the role is fostering a positive and motivated team, ensuring staff feel valued and empowered to provide the best possible care.


Clair

Clair Johns

Job Title: Deputy Manager

Joined: 2021

Claire has been working in care for around 25 years now. She started her career in care when she was 18 and worked in a home for young adults with disabilities in Devon which is her hometown.
Clair started her career as a care assistant and decided to work in a dementia care home for the elderly, she loved it so much that she has worked in residential care homes for the elderly for the rest of her career to date.
Over the years she has completed various training which led to her completion of NVQ’s in Health and Social Care in Management.
Clair has worked for Alysia Caring since Aspen Manor opened in October 2021 and thoroughly enjoys her job as Deputy Manager.


Claire

Claire Paylor

Job Title: Customer Relations Officer

Joined: 2024

Claire is responsible for resident admissions and the liaison with families. She joined Aspen Manor in 2024 and has a background in HR, Corporate Relations and most recently Admissions in the Independent School sector. Claire lives locally with her family and was born in Oakham so brings a wealth of experience and local knowledge to her role at Aspen Manor. She very much looks forward to meeting potential new residents and their families, guiding them through the admissions process and welcoming them to our lovely home.


Frequently Asked Questions about Aspen Manor Care Home

What types of Care is Aspen Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aspen Manor Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Aspen Manor Care Home have?

There are 78 Single Rooms.

What are the Facilities & Services at Aspen Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aspen Manor Care Home to the centre of Oakham?

1.0 mile(s) as the crow flies, distance by road may be significantly further.