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Astley Hall has a Review Score of 9.4 (9.412) out of 10, based on 13 reviews in the last 2 years. Over all time Astley Hall has 32 reviews.
Review from E N (Daughter-in-law of Resident) published on 17 March 2025
Submitted via Postal Card •
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Reply from Sally Parsons, Business Manager at Astley Hall
Thank you for taking the time to review our service, we are do happy you have a positive experience and will share this with the team
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Review from kate H (Daughter of Resident) published on 5 March 2025
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Reply from Sally Parsons, Business Manager at Astley Hall
Thank you for your kind review, we are so please your mum had a good experience and made friends with other residents
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Review from G O (Daughter of Resident) published on 31 January 2025
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Review from Nigel M (Son of Resident) published on 31 January 2025
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Review from J B (Friend of Resident) published on 31 January 2025
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Review from S P (Daughter of Resident) published on 30 January 2025
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Review from Jackie M (Daughter of Resident) published on 22 January 2025
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Reply from Sally Parsons, Business Administrator at Astley Hall
Thank you for your lovely comments, we are very lucky to have some wonderful staff.
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Review from D W (Daughter of Resident) published on 18 May 2024
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for taking the time to review our service. We are always striving to improve the quality of our service and value all constructive feedback such as yours. Astley Hall appreciates honest timely feedback to continually improve and develop our service. As well as evaluating our menu and holding a resident survey, our chef will meet with your mother to discuss any improvements to the menu.
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Review from Sonia W (Daughter of Resident) published on 18 March 2024
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for taking the time to review our service and it is lovely to hear that you have a rapport with a team member. If you are happy to share with either myself or Daniel when you next visit, we would like to be able to thank them for making you feel so welcome.
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Review from Karon H (Daughter of Resident) published on 15 February 2024
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Reply from Daniel Worley, Community/Lifestyle Manager at Astley Hall
Thank you for your lovely review, Karon. We are pleased to know that you have had a positive experience with the service we provide. We will be sure to share this with the staff team.
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Review from D W (Daughter of Resident) published on 31 January 2024
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Reply from Daniel Worley, Community/Lifestyle Manager at Astley Hall
Thank you for your kind words. We are so pleased that you are happy with the care that we provide and we are delighted that you feel encouraged to join in the activities held at the home. I will pass this review on to the team here at Astley Hall.
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Review from Donna C (Daughter of Resident) published on 16 January 2024
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Reply from Daniel Worley, Community and Lifestyle Manager at Astley Hall
Thank you for your wonderful review about your experience as a relative/visitor at Astley Hall. we really do enjoy the relative getting involved as much as possible to enhance the resident's lives and well-being. We will pass on your kind words to the staff team.
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Review from Nicky B (Daughter of Resident) published on 29 September 2023
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Reply from Daniel Worley, Community and Lifestyle Manager at Astley Hall
Thank you for leaving a wonderful review for our service. We are pleased you feel welcome when visiting your loved one and are able to continue creating happy memories
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Review from G D (Daughter of Resident) published on 30 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
We appreciate the decision is often very hard for families and continue to strive in supporting you all on this difficult journey. Your support is also very welcome within our facilities.
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Review from Sharon H (Daughter-in-law of Resident) published on 30 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your lovely comments. We are pleased that you have noticed the evidence that the staff enjoy spending time with the residents in social situations as much as the residents themselves.
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Review from Elaine C (Daughter of Resident) published on 29 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you, on behalf of the team, for your lovely review and understanding of the challenges we face in the social care sector regarding recruiting staff. We are lucky to have some of the best at Astley Hall.
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Review from Gwen C (Respite Resident) published on 28 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
We are pleased to hear you enjoyed your short stay with us and hope you keep well.
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Review from C H (Daughter of Resident) published on 17 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
We are sorry that you feel we are not addressing the issues that you have raised with us but will continue to look at ways to improve our service.
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Review from M F (Son of Resident) published on 1 June 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your response. We are pleased Dad feels welcome when he visits which is so important so you as a family can take the time to rest.
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Review from M F (Son of Resident) published on 18 May 2022
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Reply from Karen Aldred, Home Manager at Astley Hall
Thank you for your review. We are proud of our staff team and will share your comments with them.
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The Review Score of 9.4 (9.412) out of 10 for Astley Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.689 for Astley Hall is calculated as follows: ( (116 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 151 Ratings = 4.689
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.723 Points relating to the number of positive Reviews for Astley Hall is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6. 12 Positive Reviews ÷ 16.6 = 0.723
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Nov 2022
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Job Title: Home Manager
Joined: 2022
Tracey has been in the health and social care sector for 28 years and has worked in multiple management roles and worked her way up the career ladder starting as a care assistant. Tracey has several qualifications and is very passionate about good quality care.
Tracey enjoys spending time with her 3 grandchildren which takes up most of her spare time.
Job Title: Business Administrator
Joined: 2023
I have worked as a BA for over 10 years and have a vast knowledge of dealing with Staff, Residents and Relatives building good relationships with them all.
Every day is different in this role and it is a privilege to support families and to see residents enjoying our home
Job Title: Registered Nurse
Joined: 2023
My background is within Community Nursing caring for end-of-life patients and those with complex long-term health conditions. More recently, I have worked as a Charge Nurse caring for patients with Neurological conditions such as acquired brain injuries, Dementia with challenging behaviour, Huntington's and Parkinson's Disease."
Job Title: Deputy Clinical Lead
Joined: 2024
Andrea has worked in care since 1989 before qualifying as a registered Nurse in 1993. Since qualifying Andrea has worked in various nursing settings including those with neurological conditions. She comes with lots of clinical experience.