Review from K P (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

Lovely, lovely staff.

Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care Centre

We would like to thank you for your lovely review. We strive to ensure that the care given is always to our highest standards. I will ensure that these lovely comments are shared with the care home team.
Many thanks.

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Review from Terry L (Husband of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience

This is at least a 5-star home. The staff were superb and the home has first-class management. I would recommend to anyone. The whole experience has been first class and I hope if I have to go into care, this would be my first choice. My wife emerged in a better state after her stay.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

It is always nice to hear positive feedback from families that have been in contact with the home, we always try our best. Thank you for your kind words, we will share them with all the staff.

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Review from Elizabeth H (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience

Our family was overwhelmed by the kindness, support and compassion, each and every one of the Auguste team showed in caring for our dad in his final days. They sensitively guided us through each step, letting us know what was happening and what was to come. They were always swift to take action to get

our dad the medical help he needed to ensure he remained pain-free. They kept the family updated of his condition throughout, allowing us to make crucial decisions about the urgency to visit, to ensure we could spend precious moments with him in his final days. The team went over and above what we could ever have expected. They are so wonderful and showed to us all that their role at Auguste is more than a job and they are truly dedicated to the care of each and every resident. The team have also been wonderful in supporting our mum, who is also a resident. It is comforting to the family to know the love and warmth they show her when we can't be there.

Reply from Beverley Stubbs, Manager at Middleton Manor Care Centre

Thank you so much for the time to complete this review at a time when dealing with the passing of your dad. I'm very proud of the staff that work at Auguste and the commitment they show to my residents and families.

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Review from Rita H (Wife of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience

When I have had an issue I contact the senior on section and the problem has been resolved. I have had appointments to see my husband whenever I have requested. The staff are friendly and approachable. My only issue is that reception is not always staffed, although I appreciate the position is only

part-time.

Reply from Avnish Bhakta, Managing Director at Middleton Manor Care Centre

Many thanks for your overall positive review, which will buoy our team during a difficult time. Rest assured we are currently looking to increase our Home Administration presence.

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Review from John W (Friend of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience

I received good, professional service. It was really quick and it was over very soon. I would recommend this service to my friends and family. Thank you.

Reply from Avnish Bhakta, Managing Director at Middleton Manor Care Centre

Many thanks for your positive review and kind words during a difficult time for our residents, families and staff alike.

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Review from Anne F (Wife of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

The staff are friendly, helpful and professional. They are empathetic in their care of my very ill husband.

Reply from Avnish Bhakta, Managing Director at Middleton Manor Care Centre

Thank you for your taking the time to leave us a positive review during a difficult time for all. The team will be very appreciative and will be lifted by your kind comments.

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Review from Sorrel (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience

An amazing home. The staff are all lovely, very caring and take time to keep the residents occupied and stimulated. My Dad is very happy and enjoys all his meals. I had a window visit yesterday, he looked so well. I look forward to the day when I can hopefully get inside and see his room etc. Thank

you all of you.

Reply from Margaret Roe, Senior Operations Manager at Middleton Manor Care Centre

Thank you for your kind words and positive review. It is a tough time for residents and their families especially, but our team also, so they will be pleased to hear that they are still able to contribute in some way to keeping residents connected with their loved ones.

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Review from L P (Relative of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience

Staff are very caring towards residents, my relative felt at home during her stay. She really enjoyed her meals and gained weight during her stay. She loved the activities and the use of technology, she constantly spoke about the magic table.

Reply from Avnish Bhakta, Managing Director at Middleton Manor Care Centre

Many thanks for your lovely review and kind words. We hope to welcome your relative back again soon when she is ready for another stay!

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Review from Rosina F (Niece of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience

I would highly recommend this care home. My uncle is happy and settled here, and the staff are always professional as well as very caring, especially during these difficult times. Always take the time to tell me how my uncle is doing and tracking him down so I can chat to him when I ring.

Reply from Margaret Roe, Senior Operations Manager at Middleton Manor Care Centre

Many thanks for your lovely review and kind words; the staff will be pleased to hear they are providing excellent care during a difficult time. We hope to see you soon once the regulations permit.

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Review from Mary S (Sister of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

I was delighted to be recommended this care home via a friend who also has a relation residing here. I have been thrilled with how my sister has so happily settled into this environment and she refers to it as a marvelous hotel.
Everyone is so caring and kind and I really couldn’t recommend more highly.

Reply from Margaret Roe, Senior Operations Manager at Middleton Manor Care Centre

Thank you for taking the time out of your day to leave us a lovely review. Please do continue to keep safe during the current pandemic and we will do our utmost to continue to care for your sister and keep you connected.

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Review from Kelsey T (Great-Niece of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

Positive, professional attitudes from the staff at all times. Friendly hard working, always there for residents and family. Current times are hard but we have always felt supported as well as my aunt. I would recommend this home to anyone.

Reply from Margaret Roe, Senior Operations Manager at Middleton Manor Care Centre

Thank you for taking the time to leave us a positive review. It will please our team to hear of the difference they make to our residents and their families during this tough time.

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Review from Chelsey J (Granddaughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

The staff are wonderful, friendly and caring. The home is beautiful. The care is excellent and they meet all my nan's needs. Due to COVID, I haven’t been able to visit, however, the home provides great communication with regards to how my nan is.

Reply from Margaret Roe, Senior Operations Manager at Middleton Manor Care Centre

Thank you for your positive review and kind words. It's a difficult time for all but I am pleased to hear our team is doing its utmost still to keep you connected to your loved one and providing excellent care.

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Review from Bridget W (Wife of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

My husband seems very happy and settled. He is well looked after. The food is good and the staff are lovely with him. They are so patient and keep him occupied. I wouldn't hesitate to recommend others to this home.

Reply from Margaret Roe, Senior Operations Manager at Middleton Manor Care Centre

Thank you for leaving us a lovely review. We will try to do our utmost to continue providing excellent care to your husband, as well as the other residents and their families, during these difficult times.

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Review from Louise T (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother is very comfortable and safe in this lovely care home. The staff are so friendly and caring. The food is good. My mother has been doing lots of activities, inside and outside of the home. I know that they look after her so well. I wouldn't hesitate in recommending Auguste Communities Care

Centre to other people.

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Review from Martin W (Son of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience

I am very impressed with the level of care, thought and dignity the staff show to the residents. I find the staff show a high level of interest and very professional.

Reply from Paul Smith, Admin Manager at Middleton Manor Care Centre

Thank you for your review. All reviews assist us in the driving of our service standards - Admin Manager.

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Middleton Manor Care Centre

Care Provided by Middleton Manor Care Centre

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Funding & Fees Guide for Middleton Manor Care Centre

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