Austen Court Care Home

Davies Road, Evesham WR11 2FQ
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8.5 38 Reviews
  • Austen Court Care Home, Evesham
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Care Provided by Austen Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 69 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Trudy Moore (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (69)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available onsite.


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Austen Court Care Home Reviews (38)

Total of 38, showing 1-20
8.5

Austen Court Care Home has a Review Score of 8.5 (8.529) out of 10, based on 5 reviews in the last 2 years. Over all time Austen Court Care Home has 38 reviews.

Overall Experience

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  • 3
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Date Published

38
3
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33

Review from Debbie M (Daughter-in-law of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at the care home. She was there for almost 3 years. She passed away 7 months ago. When she was admitted to the home, she was only given 2-3 months to live. If it hadn't been for all the staff there, she would not have lived. A big thank you to you all. Six staff members
in particular made her life so very happy, and she loved you all very much. Plus, there are so many more people from the cleaners, laundry, kitchen staff, and activities staff to give a big thank you from all of the family.

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Review from Louise H (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this care home enough for the care and compassion they gave my dad. He was with them for about 12 months and right from before he even arrived with them they were supportive of us as a family. Every single member of staff from the Manager and clinical staff to the housekeeping staff
were absolutely amazing and genuinely cared for my dad. The support and care we received as a family during my dad's last weeks, which were extremely difficult, was absolutely outstanding and I would recommend them to anyone. The home was clean, tidy and we felt he was in a 5-star hotel and treated like a king.

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Review from Nicola H (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mom has been at Austen Court for 5 years now and as a family, we couldn't wish for anywhere better for her. The care and dignity she receives is excellent and tailored to her particular needs. The staff are warm, caring, friendly, always welcoming and approachable and nothing is ever too much trouble
for them. They are there if you ever need to ask anything, or even for a chat and any questions are answered and sorted out straight away. Mom has a beautiful room that she has made her own and the staff are respectful of all her property. She enjoys her meals, tailored to her vegetarian needs and participates in the many activities on offer, including a mini on-site cinema, again by the caring and thoughtful activity staff. She also makes use of the hairdresser and Chiropodist, who visit the home on a regular basis. We feel content and relieved that Mom is always safe and cared for very well, as well as her independence encouraged. Thank you to all the staff at Austen Court.

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Review from K B (Granddaughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no doubt my grandad is cared for by the staff and my nan is always welcomed when I bring her to visit. However, on my last few visits, I felt the cleanliness of the home was poor. Whether it be carpet or furniture.

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Review from Cathy T (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Austen Court for two years. All staff were caring, polite and helpful, from nurses and carers, to laundry and maintenance staff. My mother couldn't have wished for better care. The rooms are spacious and kept very clean.


In the last days of her life, she received so much

love and attention from the staff, and my brothers and I were supported too. We are very grateful that we were able to be with our mother when she died, in calm and dignified surroundings.

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Review from M W (Son of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is how care should be! Although a sad time for the family, Austen Court and all the staff were extremely caring and thoughtful to my mum and us, the family. We could not ask for any better. Thank you.

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Review from A A (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Austen Court for only a short time but they could not have been more caring and considerate to her needs at the end of her life.
Dignity was observed and the staff were very friendly to me when I visited.
It felt like a peaceful place to be.

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Review from Roger C (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so fortunate as a family that our relative could end her life in the love and care of Austen Court. They looked after all of us with sincerity and genuine interest in such difficult times. Thanking you all.

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Review from Brian S (Husband of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was taken into this care home after her assessment. All I can say is that we have been very impressed indeed with the quality of care provided.


It is a truly excellent place for her to be.


All the staff are polite and helpful, so I shall take this as an opportunity to say thank you all

very much indeed.

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Review from Mark Y (Son of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the three plus years that our mother has been in Austen Court, my sister and I have paid hundreds of visits. We have always found Mum to be happy, comfortable, well-groomed and well-fed. For this, we are most grateful. We cannot speak highly enough of the staff and management of this superb and
well-run home. Thank you all.

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Review from M B (Son of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well I can't thank everybody enough. So kind and caring, in every way possible. Staff and management can't do enough possible. The care home is a fantastic place to visit my parents who have settled in so very well.
Thank you all at Austin Court, Evesham.

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Review from P R (Sister of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had to be admitted to Austen Court just before Christmas. I found the treatment and care shown by the manager, assisting manager, nursing and care staff was excellent helping me and my brother through a traumatic time.

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Review from A K (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Austen Court Care Home two weeks ago. It was not an easy move for the family as a whole but the manager and members of staff have been so reassuring. My mum and I have spent time sitting with the manager and her staff to discuss needs. The manager has helped coordinate doctors appointments
through emails (long after hours). We have also had reassurance from an owner. Dad tells is it's a very comfortable place to be.

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Review from C B (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful, spacious with excellent amenities. The staff are caring and friendly. State of the art systems help to ensure care and safety.

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Review from Susan D (Daughter of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who had dementia, died recently in this lovely care home where, without exception, the staff took a personal interest in his care and comfort. His surroundings were delightful and he did not need the addition of his own furniture as the room had been so well thought out. The communal areas
were also very attractive and not at all institutional. Having looked at several care homes as soon as I entered Austen Court, I knew it was the one. One sad aspect of his death is that he did not have more time to enjoy this amazing facility.

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Review from M M (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Austen Court in 7/9/18 His room was just amazing. He used a large wheelchair and he was able to drive in - full 360 turn in front of kitchen area onto his own sitting room area, turn again, straight out into its corridor to the dining room. To have the space and be allowed to do
just that was 100% what he needed.
We enjoyed a fabulous film afternoon with extended family to watch dvd of film that grandad was in. Austen Court just so special.

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Review from Mary M (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Austen Court from hospital late on Thursday 29th November for palliative care. We received a phone call Friday morning asking us to come in. We were treated with care and support and were able to spend mums last hours with her in comfort. The nursing and care staff treated mum with
great care and dignity and provided us with care and support. Mum spent her last day in comfort. Thank you for making that possible.

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Review from Paul B (Son of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Austen Court Care Home is providing the standard in care that all other residential homes should follow.

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Review from G B (Mother of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic and very patient and understanding.


Have never seen such a pleasant atmosphere in such beautiful surroundings.


More like a first class hotel than a care home.


Just what anyone would want for their nearest and dearest, knowing that they have care 24/7.


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Review from Mary S (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness from all the staff at Austen Court Evesham was the best anyone could ask for during the time they looked after my mum.


It is a beautiful home and I know she felt at home and was treated with dignity until the end.


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Current Review Score: 8.5 (8.529)

Overview of Review Score

The Review Score of 8.5 (8.529) out of 10 for Austen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Austen Court Care Home is calculated as follows: ( (42 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 57 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.862 Points relating to the number of positive Reviews for Austen Court Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 5 Positive Reviews ÷ 13.8 = 0.362

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Austen Court Care Home

What types of Care is Austen Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Austen Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Austen Court Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Austen Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Austen Court Care Home to the centre of Evesham?

0.9 mile(s) as the crow flies, distance by road may be significantly further.