Avalon Nursing Home

2-4 Taunton Road, Bridgwater TA6 3LS
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9.9 86 Reviews
  • Avalon Nursing Home, Bridgwater
Avalon Nursing Home is a purpose built home situated in the heart of Bridgwater.

Avalon’s interior incorporates the latest technologies in nursing and health care systems and leading ideas in dementia care design. All rooms are en-suite, finished to the highest specifications where flat screen televisions come as standard.

All of Avalon’s rooms and a number of lounges overlook external gardens enabling easy access to outdoors at all times. Private living areas are complimented by an open plan living area in the centre of the home where residents can relax and enjoy a cup of tea with the friendly team. A number of rooms have their own private terrace, while the Sedgemoor dining room leads on the Avalon courtyard and gardens making for enjoyable Al Fresco dining in good weather.

A hair salon, cinema room and a varied plan of daily activities and events mean residents will always have something to do. Avalon’s central location also allows residents and their relatives the added convenience of having all the attractions of bustling Bridgwater on their doorstep.

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Care Provided by Avalon Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tamsin Forde (Manager)
  • Admission Criteria
    • Ages 56+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Avalon Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,670

  • Fee level is assessed at resident dependency of care required over a 24hr period.
    Additional extras would be Chiropody care and hairdressing
  • (these prices are only a guideline, please contact Avalon Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting the home is welcome at all times


  • Parking

  • There is a car park to the front and side of the home with dedicated Disabled and Ambulance bays


Avalon Nursing Home Reviews (86)

Total of 86, showing 21-40
9.9

Avalon Nursing Home has a Review Score of 9.9 (9.877) out of 10, based on 15 reviews in the last 2 years. Over all time Avalon Nursing Home has 86 reviews.

Overall Experience

  • 67
  • 18
  • 0
  • 1
  • 0

Date Published

86
3
7
15
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Review from L A (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is on end-of-life care and I could not wish for her to be in such good care. The staff are all extremely caring, Dad is also in Avalon and again all the needs are being cared for, I cannot recommend Avalon enough for their outstanding care and commitment.

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Review from Linda B (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been in this home for 5 months, as she suffers with dementia I can't ask her how she feels but I know she is a lot happier than in her previous home and is being looked after very well. Haven't been able to spend much time at the home because of covid but hope to soon.

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Review from Lorraine B (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Avalon looked after mum for nearly 18 months with lots of love care and friendship even though she could be difficult and strong-minded. They supported her through the height of Covid 19 when we weren't able to be there and made sure that I could be there in time to say my goodbye. I would highly
recommend this nursing home and the staff they are absolutely brilliant and have become firm friends.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you for your kind words Lorraine, I will share your feedback with the team today.


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Review from Margaret T (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On admission, Mother was given full examination and weight noted, treated kindly and with respect. Her room and fittings were modern, bright, and clean and a specialist bed to meet her needs. There were lockdown rules so some visiting restrictions which were painful for all especially at Christmas but
they were lifted when possible. We were all called immediately when her health deteriorated and were allowed to visit unrestricted as 'end of life' caregivers. She had excellent full 24-hour care from staff right to the end of her life. Pain relief managed very sensitively. She was treated very kindly and with dignity and respect. My brother and I were also cared for as we spent long hours by day and through night at our Mother's bedside until the end.

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Review from Peter B (Son of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to admittance, management staff made a home visit to assess mother's care needs and then rapidly made arrangements to ensure mother could be admitted promptly to Avalon. She needed specialised equipment to assist mobility and Avalon was able to provide this. It was clear that there is a well-organised
staffing structure with teams specialising in specific aspects of care, but all working to the same common ethos of high-quality compassionate care. Much kindness was shown to mother by all staff. Sadly the time came when mother reached end-of-life and she passed away peacefully. The staff supported us relatives very well during this emotionally difficult time, facilitating a bedside vigil.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you Peter for such a lovely review, your kind words are much appreciated, I will share this feedback with the team today.


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Review from Jennifer P (Wife of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact with the home, they have been both informative and welcoming. They have made a very difficult transition in our lives as problem-free as is possible. All the staff are friendly and supportive - it's like a big family that cares for both the resident and their dearest.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you for a lovely review, Jenny, I will share this with the team today.


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Review from S S (Wife of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon is run really well by the manager. The staff are kind and caring to both residents and relatives. Lots of fun things to do with Activities. Excellent.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you Sue for a lovely review, I will share this with the team.


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Review from Paula E (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, food, atmosphere. This care home is a real 'care home'. All the staff care for the residents as if they were their own family and treat the residents' families the same. So pleased and thankful my dad is in this home.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you Paula for a lovely review, I will share this with the team.


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Review from S G (Wife of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband now appears to be settling into Avalon with the help and encouragement of the staff. He has previously been reticent to join in with any activities but the staff have persevered and he has now begun to be more sociable. His dementia means that his behavior/attitude can vary and is quite unpredictable
but the care staff have found ways to cope with this with both patience and humour - which seem to work well in difficult situations. The nursing staff keep us well informed of any medical issues and are always available and helpful. It’s reassuring that all the staff really care about the residents, treating them with respect and kindness. (It was lovely one day to overhear one of the new young male carers reassuring a resident by telling him that he was safe and that everything was alright.)

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Review from L G (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into the Avalon in September 2020, she has vascular dementia and went in right in the midst of the lockdown. She was met at the reception by several members of staff and the manager who reassured her and me that everything will be ok. It was so hard for us as a family to put my mum into
a care home. But all the staff at the Avalon were so lovely and made my mum so welcome and made me feel that I wasn’t doing a bad thing. During these COVID times, the reception staff have been so helpful if I have to ring for something. The care staff do such a good job and nothing is too much trouble. They also have a fantastic activity program that I wish mum would join in but she’d rather stay quiet in her room. (A lovely care home.)

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you, what lovely words, I will ensure the team are aware of your recent review.


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Review from J S (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Avalon offers a happy home for my father. He is well looked after by lovely staff. He is calm when we visit and is treated with respect by the carers. I cannot offer an opinion for all areas as obviously visiting is restricted.

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Review from Susan D (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum has been with Avalon Care Home since July 2020. She has vascular dementia and has been prone to some aggressive behaviour towards other residents. I have found that all the staff are extremely caring and patient when looking after my Mum and I cannot fault any of the staff at Avalon, including
the reception staff and the manager. Any issues I may have raised, have been dealt with quickly and efficiently. I am so grateful that my Mum is happy and well looked after at Avalon.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you, Sue. We appreciate this lovely feedback, I will share this with the team today.


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Review from K P (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been with Avalon for over a year now, he arrived at a very difficult and sensitive time - in the middle of the Covid pandemic. The staff were truly amazing in helping him settle into his new home and supporting us through the entire process. All the staff continue to care for him and attend
to his needs to ensure he is healthy and happy. We love the regular updates on social media to help us feel part of their day-to-day living! So many activities are introduced to help keep the residents occupied and busy. My father always tells us the food is amazing! His room is a really good size, and the gardens are lovely for the warmer weather activities. As a family we are so happy we selected Avalon, we know they are the perfect match for my father's needs and always make us welcome when we visit. Thank you!

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you for your feedback, what lovely kind words, I will share this with the team today, Jessica.


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Review from Karen W (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have both been at the Avalon Nursing Home for several months now and I am extremely pleased with the care they have received. The staff have gone above and beyond what I expected in order to keep them safe and enable them to spend the remaining time they have left together. My father
suffers from vascular dementia and has also become very immobile. He is subject to frequent verbal outbursts and is not easy to manage and I would like to thank the staff for all the patience they have shown when dealing with him. My mother suffers from Alzheimer’s and has become more and more forgetful over the past 7 years. In the summer of 2021, she became ill with a heart condition and I was no longer able to care for her at home because I felt she needed more specialist care. I was, therefore, delighted that the Avalon Nursing Home had a space for my mother to join my father so that they could be together once more.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you so much for sharing your experience and kind words about the staff, I will ensure your feedback is shared amongst the team, Jessica.


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Review from Becki B (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad was with Avalon for 9 months. He arrived when the country was in lockdown due to the Covid pandemic so visiting was limited. The home tried to make the best of what was an horrific situation by doing as much as they could to keep family in touch with loved ones. When restrictions eased
I was able to visit dad inside the care home and was greeted with friendly caring staff and a happy dad sat in a clean room. We were able to be with dad the day he died. The care, love and support we received on what was truly a horrendous day was something I will never forget. A care home can have all the facilities in the world but what it needs is staff who care and love for your loved ones as you would and this is what Avalon has. Thank you for looking after and loving my dad as I did.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you so much for sharing your experience, such lovely kind words, I will ensure I share this with the team.


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Review from Jo W (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are blessed as a family to have our mum living safely at Avalon nursing home. She has been here 3 years now and is happy and smiley and dancing around so much. The staff are fabulous; so friendly and supportive. We couldn't wish for a better place for our wonderful mum to be living.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you Jo for sharing such kind words, I will share this with the team today, Jessica


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Review from S G (Granddaughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon Nursing Home have been a great support during a very difficult time in her life. During the pandemic, my nan had to move nursing homes. Avalon were welcoming and went above and beyond to make sure my nan received the care and support she needed, providing all the care and support my nan needed
to keep safe.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you so much for sharing your experience and kind comments, I will share this with the team, Jessica.


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Review from K B (Wife of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband stayed for respite on several occasions and found the nursing staff very caring and professional but I had a disappointing experience with reception. She was not at all helpful, in fact, she was very negative, as my husband was not expected to live long. He died in his sleep on 14.7.21 and
she was not helpful with my niece who drove all the way from Windsor as she is my next of kin, the nurse in charge was lovely and caring.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you for your feedback, I am disappointed to hear your experience with our administration team, we take concerns/complaints very seriously and please be assured these were internally acted upon.


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Review from Elizabeth T (Daughter-in-law of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Very happy with the care.

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Review from P B (Husband of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the way they treat my husband, encouraging him to join in with the activities. Also, I can see what they are doing to help him feel safe and cared for. A lovely home. Also the staff are so good.

Reply from Jessica Hawker, Registered Manager at Avalon Nursing Home

Thank you for your kind words, I will ensure this feedback is shared with the team, Jessica


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Avalon Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Avalon Nursing Home is calculated as follows: ( (161 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 179 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Paula

Paula Wagemans

Job Title: Clinical Lead

Hi, My name is Paula, I joined Camelot Care in 2017 as RN, and I have a passion for providing the highest quality palliative care for our residents when they are nearing the end of their journey in this life.


Lisa

Lisa Priddice

Job Title: Well-being Team Leader

Joined: 2021

My name is Lisa
I have worked in the care sector for 13 years.
I started my journey as an HCA in various care homes. I then progressed over to the activities team, using my creative skills from theatre dramatics. I have also had hospital experience Facilitating activities working with various teams such as Occupational and physiotherapists.
I always like to use a holistic and person-centred approach which I think led me to become a “wellbeing coordinator”


Combining enhanced care and activities, with the community and family connections in mind, as well as improving diet and exercise.


My favourite activities to provide are cooking sessions and movement to music. I also love pet therapy sessions.
I love working with people and I love using my skills to make a difference. I couldn't imagine doing anything else.