Avalon Nursing Home

2-4 Taunton Road, Bridgwater TA6 3LS
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9.9 86 Reviews
  • Avalon Nursing Home, Bridgwater
Avalon Nursing Home is a purpose built home situated in the heart of Bridgwater.

Avalon’s interior incorporates the latest technologies in nursing and health care systems and leading ideas in dementia care design. All rooms are en-suite, finished to the highest specifications where flat screen televisions come as standard.

All of Avalon’s rooms and a number of lounges overlook external gardens enabling easy access to outdoors at all times. Private living areas are complimented by an open plan living area in the centre of the home where residents can relax and enjoy a cup of tea with the friendly team. A number of rooms have their own private terrace, while the Sedgemoor dining room leads on the Avalon courtyard and gardens making for enjoyable Al Fresco dining in good weather.

A hair salon, cinema room and a varied plan of daily activities and events mean residents will always have something to do. Avalon’s central location also allows residents and their relatives the added convenience of having all the attractions of bustling Bridgwater on their doorstep.

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Care Provided by Avalon Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tamsin Forde (Manager)
  • Admission Criteria
    • Ages 56+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Avalon Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,670

  • Fee level is assessed at resident dependency of care required over a 24hr period.
    Additional extras would be Chiropody care and hairdressing
  • (these prices are only a guideline, please contact Avalon Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting the home is welcome at all times


  • Parking

  • There is a car park to the front and side of the home with dedicated Disabled and Ambulance bays


Avalon Nursing Home Reviews (86)

Total of 86, showing 61-80
9.9

Avalon Nursing Home has a Review Score of 9.9 (9.877) out of 10, based on 15 reviews in the last 2 years. Over all time Avalon Nursing Home has 86 reviews.

Overall Experience

  • 67
  • 18
  • 0
  • 1
  • 0

Date Published

86
3
7
15
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Review from M D (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The worst thing in the world was when Mom had to go into a nursing home for her own safety. The best thing has been choosing Avalon. All the staff are excellent in everything they do. They care for Mom as if she was their own with compassion, dignity and respect. Due to the staff, Mom has excelled since
being in Avalon. I visit most days and always leave with peace of mind that Mom is in the best place. We, as a family, are made so welcome, nothing is ever any trouble. The fact that Mom has such great days (whatever her mood) is a sign of how good "Avalon" and all the staff are.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you so much for your review. I will share this with the team. Many thanks, Sarah Patten.


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Review from Brenda B (Wife of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since December 2018, has dementia and is completely dependent on the care he receives from the staff.
The staff are excellent, tending to his physical needs with exceptional care and with special consideration to his dignity.
I am kept fully informed of all aspects
of his care and health, regularly being involved in his care plan. Excellent support is also given to family and friends of residents.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you so much, Brenda, for your lovely review. I will ensure that all your feedback is shared with the staff.


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Review from H W (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During Dad's last week of his life, the care we as a family received was brilliant. All the staff involved showed us compassion, empathy and respect at all times.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you so much for your lovely review. I will ensure that all your feedback is shared with the staff.


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Review from L D (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Avalon Care Home on Christmas Eve 2019 after spending many weeks in hospital. She, and us, received the warmest, caring reception from the office staff initially and then the care staff. We felt as though Christmas had arrived 1 day early. Since then we have visited almost every day,
and without fail, there is always a lovely welcome from whoever happens to be around. I know that my mum is receiving wonderful care from all the staff. Everyone is so friendly and it feels like a big family. Not only is my mum cared for, but my dad and the rest of my family too. My mum is safe, clean, fed and spoken and treated with dignity. I can now leave each day knowing all these things and this helps me to relax and sleep better.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you so much for your kind words, they mean so much to myself and the team. I will ensure this review is shared with the staff.
Thank you again,
Sarah Patten.


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Review from K C (Wife of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be very clean, bright and colourful. The staff treat the residents with cheerful dignity and compassion. They are just lovely and treat family members the same.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you for your kind words. This review will be shared with the team.


Many thanks, Sarah Patten.


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Review from M T (Husband of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife had a fortnights respite care at the home. What impressed me at this time was the caring staff. We were taken to the lounge where we waited for a member of staff who entered the room and came over to us and introduced themselves and welcomed us. A fortnight late my wire became a resident full-time.
It
has been a great relief to me that from that time to date sh has been very well looked after and treated very well. If my wife hadn't got dementia I think she would agree. Well done staff at Avalon

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you so much for your kinds words. I will ensure this review is shared with the team at the daily handover meeting.


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Review from R M (Son of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find our experiences at Avalon Nursing Home extremely pleasant. It is bright, clean and tidy and the staff are very caring and willing to go out of their way to help you. The rooms are bright and cheerful as is the rest of the home with colourful items on the walls.
The garden is well maintained
and a pleasure for the patients to enjoy. The food is good and my mother feels that the place is like home to her.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you so much for your kind words, this review will be shared with the team.


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Review from S H (Son of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in the home for four years and has been treated with love, kindness, care and dignity throughout the whole period.
End of life care has been second to none.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you for your kind words. I will share this review with the team.


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Review from L D (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More staff needed. (Same staff) More activities (More staff needed) More communication needed between staff.

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Review from S D (Son of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the overall care at Avalon very good. Attention to detail is given to every individual resident. Visitors are warmly welcomed and family members are always kept well informed about any issues.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you so much for your lovely words. I will ensure this review is shared with the team.


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Review from J M (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is a new resident and has so far been treated with dignity, warmth and care. We are in no doubt that due to the care and attention that our mother has been shown to date, we are confident that our mother is in a very caring and professional environment.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you so much for your kind words. I will share this with the team.


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Review from Elaine B (Wife of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for by Avalon for over a year now. Previously, he was in another care home but they could no longer cope with him.
The home is very caring both with my husband and myself. Nothing is too much trouble - they look after people individually and are always available if you have
any concerns about your loved one.
I would recommend the home to everybody.

Reply from Sarah Patten, Registered Manager at Avalon Nursing Home

Thank you so much for your kind words. I will share this with the whole team.


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Review from Sue C (Relative of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely establishment with wonderful, caring staff. A real home from home atmosphere. Always clean and fresh smelling. Excellent choice of food and drinks.

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Review from K C (Friend of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only in the home for 15 weeks, still settling in, so far very happy.

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Review from Stuart D (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well run home with excellent staff.
Keep me updated on my mum via letter (monthly) and in person.
Nothing seems too much trouble.
Two staff members, in particular, are stars who know everything and support my mum's needs.

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Review from Deborah Q (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was a resident here for almost 3 years. In the last 6 months of her stay, the care and food standards declined. She was getting upset about not being able to be in a quiet area. There were a lot of residents crowded in a small space, some of which disturbed the quieter residents. Having witnessed
the pandemonium, it is a wonder what some of the residents had to endure. Every time I went in to visit mum, I was chasing staff for missing items, concerns about her health that were ignored. Her en-suite was dirty and the floor had marks all over it. The food was not appetising and she was given food she didn’t like. There wasn’t a choice and I had requested smaller portions and healthier food for her. In the end, we moved her to a place where she is safe and happy, with staff who are extremely kind and have time for the residents. In Avalon, it had become task-orientated and not people orientated, so staff were always busy. I wouldn’t recommend to anyone.

Reply from Carol Edwards, Director of Operations at Avalon Nursing Home

We are sorry to hear that your experience at Avalon for the last six months of your mother's stay were unsatisfactory and we can assure you we take all concerns at Avalon very seriously and that we are addressing your continued concerns to your satisfaction.
We are pleased that your mother is happy and well in her new home. We are pleased to announce that there is a new management team at Avalon.


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Review from Stuart H (Son of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on 11th November. I cannot praise the staff enough about their support leading up to the events and immediately afterwards. They were kind, considerate and caring throughout, even though my mother often presented challenges. Thank you from all the family.

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Review from Liz Q (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was sadly only at Avalon for a short while before he passed away, but I cannot stress enough how wonderful the team were, from the ladies that cleaned his room to the manager the care and support they gave Dad and our family was outstanding. We knew when we met the manager that the home would
be perfect for Dad and it was. She and her whole team are amazing. It was just a shame Dad never got to enjoy all the activities etc there which are so vital.

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Review from Joanna D (Daughter of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory.

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Review from C A (Wife of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff helpful, friendly and understanding. The manager has been particularly helpful over the phone prior to my husbands stay.
He was clearly well cared for.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Avalon Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Avalon Nursing Home is calculated as follows: ( (161 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 179 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Paula

Paula Wagemans

Job Title: Clinical Lead

Hi, My name is Paula, I joined Camelot Care in 2017 as RN, and I have a passion for providing the highest quality palliative care for our residents when they are nearing the end of their journey in this life.


Lisa

Lisa Priddice

Job Title: Well-being Team Leader

Joined: 2021

My name is Lisa
I have worked in the care sector for 13 years.
I started my journey as an HCA in various care homes. I then progressed over to the activities team, using my creative skills from theatre dramatics. I have also had hospital experience Facilitating activities working with various teams such as Occupational and physiotherapists.
I always like to use a holistic and person-centred approach which I think led me to become a “wellbeing coordinator”


Combining enhanced care and activities, with the community and family connections in mind, as well as improving diet and exercise.


My favourite activities to provide are cooking sessions and movement to music. I also love pet therapy sessions.
I love working with people and I love using my skills to make a difference. I couldn't imagine doing anything else.