Avocet House Care Home

Parkes Lane, Wyberton, Boston PE21 7NT
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9.6 73 Reviews
Avocet House Care Home in Boston offers person-centred care for people with residential, respite and palliative care needs and to people living with dementia.

It is located within the new Quadrant development just off the A16, a short drive from the town itself. The purpose-built, 66-bed home is carefully designed with the residents at the forefront. Bedrooms are spacious and bright and residents are encouraged to personalise them for a homely feel.

The wide range of fantastic facilities includes a garden room, cinema, hair salon, bar and much more, giving residents ample opportunity to take part in activities and wind down.
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Care Provided by Avocet House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracey Klue (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 3

Funding & Fees Guide for Avocet House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,180
    • Self-Funded Residential Dementia Care from £1,180
    • RESPITE Self-Funded Residential Care from £1,285
    • RESPITE Self-Funded Residential Dementia Care from £1,285

  • Avocet House fees are inclusive and include the hairdressers, chiropody and daily newspapers in addition to care and hospitality
  • (these prices are only a guideline, please contact Avocet House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • In keeping with the Tanglewood care homes philosophy – guests welcome at any time, the home has no set visiting hours.


  • Parking

  • Parking is available at Avocet House.


Avocet House Care Home Reviews (73)

Total of 73, showing 21-40
9.6

Avocet House Care Home has a Review Score of 9.6 (9.565) out of 10, based on 21 reviews in the last 2 years. Over all time Avocet House Care Home has 73 reviews.

Overall Experience

  • 53
  • 11
  • 2
  • 0
  • 7

Date Published

73
2
8
21
52

Review from R S (Wife of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband was a resident of Avocet House for over two years. The staff must have a revolving door entrance, there was a continuous stream of staff leaving employment there, and new staff starting. Three managers in two years. Record-keeping was poor. One staff member allegedly 'soaked his dentures'.
No. He has his own teeth!
Upon reaching the threshold to apply for county funding, and despite a promise made in August 2022 that we would not have to pay top-ups as he had been there for so long paying full fees, I was expected to pay a weekly top-up of £523, which I could not pay. I found an alternative care home for him. The day we moved him Avocet House refused to give us any paperwork (eg MAR chart, Respect form) quoting GDPR.
In the bag of medications handed over, there were numerous items dispensed in 2021, which he was no longer taking. The staff at the new care home spent ages on the phone with the GP surgery sorting out what he should (and shouldn't) be taking, and when.

Reply from Mandy Jackson, CEO at Avocet House Care Home

We are saddened to read your review. We take all feedback very seriously and we would of course have acted immediately had you have raised these concerns to us. We would be more than happy to meet to discuss the content of your review which would enable us to respond more comprehensively to you. Please kindly let us know if you would like to meet at a date and time that is convenient to you.


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Review from Lucy B (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Avocet House for a year now having been placed from hospital. I am so happy with the care she receives and certainly could not provide the care she receives from everyone. Her health and welfare has improved and she is happy, warm and well cared for. She is extremely independent
but her needs were more than I could provide and the relief knowing she is safe is beyond words. The staff support her independence whilst giving her the help she needs.
Thank you for all you do.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you so much for such a wonderful review. We are so pleased your loved one's health and welfare have improved and that your mum is happy with us. I look forward to sharing your review with the team.


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Review from Charles F (Brother of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had a very rough time with a pacemaker followed by pneumonia and, at 90 years old, was really in a bad place. We luckily managed to secure a room at Avocet House on New Year's Eve and within 4 weeks of excellent care, my sister decided she wanted to stay at Avocet House for the foreseeable
future.
Surely this speaks volumes from a very within and sound-minded individual.
The only concern of late is the shortage of staff.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your lovely review of Avocet House. We are disappointed you feel there has not been enough staff. The Home Manager is always available and would welcome the opportunity to discuss this with you.


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Review from J H (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always welcoming since Dec 2022, Mum came in for respite as I was so poorly and couldn't travel to Cleethorpes any more. Mum had Xmas with us and then went downhill afterwards. After being in the care home she came back to her normal self. Then had a couple of falls and a water infection. The
staff could not have done any more for her. Their responses were 100% at all times. Hope she comes out of the hospital shortly as the care home is excellent and value for money. Thank you.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review of Avocet House. We are pleased you have found the care to be so beneficial for your lovely mum. We wish her a speedy recovery and look forward to her return to the home.


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Review from Paul H (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avocet House is a fantastic care home that can't do enough for my dad who has dementia. It is really clean, he is well catered for with food and constant care, he has everything he needs. The staff are fantastic. They understand his needs as much as is possible. They are at the end of a phone and can
adapt to his ever-changing requirements. It is a fantastic care home, that without their understanding and patience we, as a family, would have been lost. I have nothing but respect for how they help my dad. A highly rated care facility.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your thoughtful review of Avocet House. We are delighted you are so happy with the care and facilities and that your dad has everything he needs at the home. I will pass your review on to the team at Avocet House who will be so pleased to read your lovely comments.


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Review from Stuart A (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although we would rather father was not in a home I am bound to say that Avocet is the next best thing to home. I would be more than happy to be a resident one day.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your lovely review of Avocet House. We are delighted you have found the home to be the next best thing to home, it is a lovely care home with an amazing team. Thank you for entrusting us with the care of your father.


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Review from Susan D (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place - happy, warm environment with caring staff. Very clean and safe space. Comfortable rooms with a hotel feel with a luxury edge. Mum has been happy here and am so pleased to know Mum is in such a lovely place.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your lovely review of Avocet House. We are delighted your mum is so happy at the home and that you have peace of mind knowing she is safe and well cared for.


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Review from A M (Partner of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very happy with the care my partner has received over the last year. All staff are very helpful and caring to him and also his visitors.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you very much for your lovely review of Avocet House, we are pleased your partner has settled into the home so well and that you are happy with the care provided. I will pass your comments on to the team who will be delighted.


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Review from S L (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your lovely review of Avocet House. We are delighted you find the care and support to be excellent.


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Review from M C (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review of Avocet House - we are delighted you are very happy with the service.


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Review from Tracey C (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely Sunday lunch for the residents today. Roast pork, stuffing, mashed potatoes, swede, broccoli and gravy. Followed by apple and strawberry crumble.
What's not to like? The lucky residents have recently been lucky enough to have had a country and western singer, including wine, an activity day
with skittles and hook a duck and most recently small animal petting. Great fun was had by all.

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Review from W G (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was not happy with the care my father received during palliative care or the responses when this was brought to Avocet House's attention. Disappointed is an understatement for end-of-life care. Avocet House would not apologise in writing, only offer to meet us, then refused to correspond completely.
Appalling in every respect.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

We are extremely disappointed to read yet another review from the family of a service user who stayed at Avocet House in June 2021. The allegations of the reviewer were not brought to our attention at the time instead they were raised retrospectively. However, when such claims were made, we made many attempts to engage with the family. Sadly, our invitations were ignored to rebuffed.


We are incredibly proud of the kind, caring, and compassionate team at Avocet House who put the needs of residents at the heart of everything they do. We would urge anybody considering care in Boston to call in any time to meet the Home Manager and the team and see first-hand the happy, engaging community at the home and the wonderful facilities that Avocet House has to offer.


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Review from Kevin S (Son-in-law of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor care received, many issues during my relative's care at Avocet House, sad and very disappointed, lack of respect for residents, and simple care procedures were not carried out. More care/time needs to be given to the residents, especially during palliative care.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

We are extremely disappointed to read yet another review from the family of a service user who stayed at Avocet House in June 2021. The allegations of the reviewer were not brought to our attention at the time instead they were raised retrospectively. However, when such claims were made, we made many attempts to engage with the family. Sadly, our invitations were ignored to rebuffed.


We are incredibly proud of the kind, caring, and compassionate team at Avocet House who put the needs of residents at the heart of everything they do. We would urge anybody considering care in Boston to call in any time to meet the Home Manager and the team and see first-hand the happy, engaging community at the home and the wonderful facilities that Avocet House has to offer.


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Review from Kyle W (Grandson of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The level of care is very poor and extremely disappointed with how my relative was treated. Would not recommend this care home for palliative care. Staff and managers did not listen to family members' concerns about the poor level of care given.
Do not be fooled by its nice appearance. The care and
respect for residents are what matters and that is not given here.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

We are very disappointed to receive yet another negative review from the same family of a service user who stayed at Avocet House for four weeks over a year ago. The allegations of the reviewer were not brought to our attention at the time, instead, they were raised retrospectively. Despite comprehensive investigations and outcome reports and the provision of hundreds of pages of documentation, we were unable to provide closure. Unfortunately, our invitations for meetings were refused. We are extremely sad that these reviews continue to be submitted.
We are incredibly proud of the kind, caring and compassionate team at Avocet House, who put the needs of residents at the heart of everything they do. We would urge anybody considering care in Boston to call in any time to meet the Home Manager and the team and see first-hand the happy, engaging community at the home and the wonderful facilities that Avocet House has to offer.


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Review from Jean L (Sister-in-law of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my sister-in-law into Avocet House Care Home in December 2021. Since then she looks a lot happier and is very well cared for. She was 101 last week and was given a lovely day. Thanks to the wonderful staff who do a great job. The home itself is like a five-star hotel. They treat visitors in a
lovely, friendly manner and are always on hand if you need them. Keep up the good work and thank you.

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Review from H S (Granddaughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Devastated with the lack of care, respect, and dignity shown to my grandad during his palliative care. My mum chose this care home because she thought the facilities were good and due to it being new presumed that they would want to get a good reputation hence it would be a good place for my grandfather.
I was very apprehensive as I had heard that Tanglewood care homes were not about giving the best care to residents but trying to get good reviews. Unfortunately, I was right. We were asked if we would like to give a review on our first visit. So glad we didn’t, my grandad's care was appalling due to not getting medical assistance when they said they had done, and did not support him at mealtimes. Did not attach a night catheter bag to name just a few of the problems we had. They ought to concentrate on giving care and not trying to push for reviews as soon as you enter the building, very misleading with the offer of tea and cake for visitors. Need to make sure the residents are supported and cared for.

Reply from Jacky Blundell, Marketing & Communications Manager at Avocet House Care Home

We are extremely disappointed to read yet another review from the family of a service user who stayed at Avocet House some time ago. We are deeply concerned that the concerns were not brought to our attention at the time; however, when they were raised, we made many attempts to respond and to engage to discuss these concerns. We extended invites on several occasions, to meet with us but sadly these meetings were rebuffed.


We are proud of the kind, caring and compassionate team at Avocet House who put the needs of residents at the heart of all they do. We would urge anybody considering care in the region to call in any time to meet the Home Manager and the team, and see first-hand the happy, engaging community at the home, and the wonderful facilities that Avocet House has to offer.


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Review from David H (Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall in my own home and treatment at hospital, my family booked me in for 2 weeks of convalescence and further care at Avocet House. I have been very happy with the care I have received.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review of Avocet House. We will pass your comments to the team who will be delighted you have been happy with the care you have received.


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Review from K S (Resident) assisted by family/friend published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Not enough staff to provide adequate care when needing assistance, having to wait for someone to help.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review of Avocet House. We are disappointed you feel there is not enough staff. The Home Manager is always available and would welcome the opportunity to discuss this with you.


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Review from D S (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Avocet House Care Home has lovely furnishings, bright rooms, and nice staff. However, there are not quite enough staff members to cater for the needs of a resident who is bedbound.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review of Avocet House. We are disappointed that you feel there is not enough staff to support your relative and respectfully ask that you please speak to the Home Manager in relation to this, she would appreciate the opportunity to discuss this with you.


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Review from Carolyn G (Daughter of Resident) published on 19 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a very positive experience from my first point of contact at Avocet House. I've felt very happy with the level of care/support my mother has received during her stay. All the staff have always been friendly, helpful, and approachable. The facilities are very good and my mother has enjoyed
her meals here, particularly the puddings! We would not hesitate to use Avocet House again in the future if required.

Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your thoughtful review of Avocet House, we value your feedback and are delighted you are so happy with the care and support your mother's received at the home.


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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Avocet House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Avocet House Care Home is calculated as follows: ( (169 Excellents x 5) + (62 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 248 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avocet House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Care Homes East Midlands 2021

Recipient: Avocet House Care Home

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (5)

Tracey

Tracey Klue

Job Title: Home Manager

Joined: 2022

"I have worked in the care sector for over 28 years. I started my career as a carer and within three years I had worked my way up to be a manager. I am passionate about kind care and ensuring that our resident's health, happiness, and well-being are at the heart of everything we do."

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Emma

Emma Johnson

Job Title: Care Manager

Joined: 2020

“I wanted to work in care from a very young age and joined the sector as soon as I could. It was the best decision for me, I really enjoy being part of an industry that cares for people. Every day is different and brings something new. I meet the most amazing people and couldn’t be happier with my career at Avocet House.”

... Read more
Ashley

Ashley Blanshard

Job Title: Front of House Manager

Joined: 2020

“My role, as Front of House Manager is to be warm, friendly and welcoming to everyone who comes through the doors, whether it is a relative, a nurse, the postman or the Directors! I love my job here and get on fantastically with everyone. Every day is different which I absolutely love!”

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Julie

Julie Bee

Job Title: Senior Care Assistant

Joined: 2020

"I love my role as Senior Care Assistant. Being part of a team that genuinely cares means that every day is a pleasure. It also means that the culture of the home is kind and compassionate and that our residents are safe and cared for. Avocet House is a happy home, we have fun together and enjoy each other's company. I wouldn't want to do anything else."

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Paul

Paul Trigg

Job Title: Maintenance Person

Joined: 2020

"I get job satisfaction in providing a safe environment that enables our staff to perform efficiently. Better still, interact with our residents and their families in a very positive way. Not just by personalising their living space, but by taking every opportunity to involve them with my work, and also in my interests, like wildlife and current affairs. I do encourage residents to advise me with gardening matters! The happy and friendly atmosphere here at Avocet House makes this a really nice place to work."

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