What types of Care is Avonbourne Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avonbourne Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Avonbourne Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avonbourne Care Centre to the centre of Salisbury?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Avonbourne Care Centre care home, 1 Mitre Way, Old Sarum, Salisbury, Wiltshire SP4 6GW

Avonbourne Care Centre

1 Mitre Way, Old Sarum, Salisbury SP4 6GW

9.3 99 Reviews

Funding & Fees Guide for Avonbourne Care Centre

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care £1,350 – £1,450
Self-Funded Residential Dementia Care £1,495 – £1,535
Self-Funded Nursing Care £1,795 – £1,795
Self-Funded Nursing Dementia Care £1,845 – £1,845
RESPITE Self-Funded Residential Care £1,575 – £1,695
RESPITE Self-Funded Residential Dementia Care £1,760 – £1,825
RESPITE Self-Funded Nursing Care £2,000 – £2,070
RESPITE Self-Funded Nursing Dementia Care £2,000 – £2,070

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

(these prices are only a guideline, please contact Avonbourne Care Centre to find out the exact price for your requirements)

Order by:

Review from Debra P (Daughter-in-law of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience

All staff are very caring and knowledgeable. They look after my mother-in-law and understand her. At present, she is losing when it is day and night so is spending all day in bed and then getting up in the night. She needs to get out of bed in the morning, perhaps we need a meeting.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for your feedback and for taking the time to write us a review. Please do get in touch with the team if you have any concerns about your mother-in-law's routine as they will be more than happy to help.

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Review from Caroline H (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience

We are hugely grateful to the manager and his team at Avon Court for their kindness, compassion and unfailing good humour. Our mother moved into Avon Court on very short notice following a very distressing experience at another care home and the team couldn't have been more understanding and accommodating.

They had no problem at all with her nighttime wandering, understanding it as a symptom of her advancing Alzheimer's and meeting her with care and interest as an individual. We were always made to feel welcome when we visited and kept regularly updated. Very sadly our mother died after a short illness at the end of December and again we have met with great kindness and lovely anecdotes that showed how well the manager and others had got to know her even in the short time she was a resident. It's not the fanciest of care homes in terms of decor but the rooms are spacious, comfortable and well-furnished, there is a fantastic programme of activities and most importantly, the staff really care.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

What kind words, thank you - we are very grateful for you taking the time to share your feedback and we are so sorry for your loss. It was a privilege to be able to care for your mother and we feel honoured to have been able to support her and your family, during those last weeks of her life. Please, if there is ever anything more we can do to help, don't hesitate to ask.

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Review from J H (Cousin of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience

After initial hesitancy, my cousin is extremely happy and joining in all the activities she is capable of doing, especially when the animals come to visit. She gets on well with the staff which is essential as she relies on them very much for her personal and nursing care. From our personal point of

view, it is often difficult to contact the care team by telephone and there seems to be a need for more staff.

Reply from Helen Dearing, On behalf of the team at Avonbourne Care Centre

Thank you for your review of our home. We love caring for your cousin and it's been great watching her get involved with the activities she can participate in. I have noted your feedback about contacting the care team and will ensure this is looked into.

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Review from R D (Friend of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience

There is a lack of care. My friend has dementia, sometimes shes clear in her mind other times shes not and she needs compassion and care to cope. However, yesterday one of the carers was very impatient and intolerant and my friend was feeling trapped and unhappy.
In a care home the food should be one

of the highlights of the day and should be presented tastefully, not cups of tea in big ugly mugs, etc.
Residents need a nice view from their windows, her view is reasonable but the window is very dirty.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for your feedback. It is disappointing to hear that your experiences have fallen short of the high standards we set ourselves. We do take our residents' well-being extremely seriously, and we agree that mealtimes are a highlight. We take on board the likes and preferences of all our residents, each of whom has different tastes. If there are things we can do differently for you and your friend, please don't hesitate to let the team know next time you are visiting, and if you would like to talk through any concerns, please get in touch with the management team who will be more than happy to help.

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Review from R M (Son of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience

Due to my father being partially sighted and his age (101) most things available for him were very restricted. He was very well treated by all the staff.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for your feedback, we will take it on board. It's been an honour to care for your father. If there is anything more we can do to support your family, please don't hesitate to ask a member of our team.

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Review from A P (Resident) assisted by family/friend published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience

I am very well looked after by all nurses and carers and feel safe here.
The chef and the catering staff make every effort to accommodate my dietary needs caused by my difficult stoma.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you very much for taking the time to write us a review - we do appreciate it. We're glad to hear are happy with us. If there is anything else we can do for you, in particular a food you would like us to arrange, then please just let us know.

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Review from Audrey W (Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience

Very satisfactory.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

We appreciate your feedback, thank you - it means a lot to the team. Please don't hesitate to ask if there is anything more we can do to support you.

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Review from Kathleen C (Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience

I find living here happy comfortable and relaxing and the staff are always friendly and helpful.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you very much for taking the time to write us a review and sharing your experience of living with us here at Avonbourne Care Centre. It's a pleasure to have you with us! Please do let us know if there is anything else we can do to support you.

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Review from Hollie W (Granddaughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience

Absolutely terrible place, the staff just sit on their phones and don’t treat their elders with care at all! Not impressed. My grandmother has been there just about a month and she is already leaving to be in a nicer care home. The place is disgusting and isn’t cleaned properly.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for your feedback. Avonbourne is using an e-care system where all our residents' health and care records are stored and accessed via mobile handsets, so this is likely what you've seen in practice. It allows our team to deliver timely care to each resident, and it also means that all information is recorded in real time, helping our carers to support the residents to make informed choices about their own care. I have made the home manager aware of your comments and she will take it on board.

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Review from Elizabeth C (Daughter of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience

My mother arrived at Avonbourne in November 2023. On the whole, she has been well looked after but I don't think the staff were well briefed about her underlying problems, particularly with dressing herself due to shoulder injuries and also the challenges she faces with the seating as she is a tall

lady and therefore finds standard chairs and toilets etc. too low.
She has always cooked from scratch and finds the menu very poor, on many occasions not getting what she asked for. There is no evidence of the menu offering a healthy choice. There is too much sweet food and not enough protein and fibre.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for your feedback. We were sorry to learn that some of your mother's experiences fall below the very high standards of care that we set for our teams in all our homes. Please do speak to the home manager or the team on site should you have any questions or queries - they are always happy to help and answer any questions you might have.

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Review from A N (Sister of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

It's always a difficult decision when it becomes apparent a relative may need full time residential care. My sister has been coming to Avonbourne for respite on a regular basis and it was becoming increasingly difficult for her to be at home. Having support from the wonderful manager and care staff

they made the transition almost stress free and welcomed my sister with open arms. She has since settled very well and tells me the food and activities are great. Her room is always spotlessly clean and it is a wonderful safe environment. I leave after visits with nothing to worry about knowing she is happy and well cared for.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you very much for your kind words, and for taking the time to write us a review. We're delighted to have your sister with us and pleased to hear that she is happy here. If there is anything more we can do for her, or for you, please just let us know.

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Review from Y T (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

My mum went into this care home in May 2023 and is enjoying being there.
The care is good and the carers have got to know my mum and how she works so they are fulfilling her needs. Always good entertainment which my mum takes part in. Mum was living on her own so was very lonely but now has people

with her all the time. We now have peace of mind.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for taking the time to write us a review and for sharing your family's experiences of moving into a care home - I'm sure it will help others in a similar situation. I'm so pleased to hear that your mum is getting so much out of being with us at Avonbourne and that we've been able to give you that peace of mind.

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Review from Sandra H (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience

All the staff were kind, helpful and supportive. We felt reassured on all levels and the building and garden were safe and secure. We were treated to a wonderful lunch with my mother. The table was beautifully laid, the food was fantastic and the staff so attentive. There was always a list of activities

available if you wanted to participate. My mother's room was very comfortable and it felt like her home, and she started to settle in really well. Thank you!

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for taking the time to write us a review, and for your kind words about Avonbourne and the team here. We're glad to have been able to support your family.

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Review from E H (Friend of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience

I am a friend of a resident and his wife. I have visited the home many times. the staff are always very helpful and my friend seems well cared for and content. the building itself is open and airy and it is a pleasure to visit.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for sharing your experience of visiting Avonbourne Care Centre. I'm glad it's a pleasure to come and visit! I'll share your feedback with the team as I know they love to hear it.

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Review from Susan N (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience

When my mother moved into the care home, she soon settled down, and I cannot thank all of the staff for what they do for Mum on a day-to-day basis. When I visit, the staff go out of their way to make me feel very welcome on her unit, and they treat Mum with respect and dignity and are never rude to

Mum, even on her challenging days.
So please keep up the good work you are all doing to support my mum.

Reply from Rowen Campbell, On behalf of the team at Avonbourne Care Centre

I'm glad your mum is settled with us at Avonbourne. Thank you for your kind words about our team and for taking the time to write us a review - it means a lot to us.

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Review from A C (Son of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience

Food is not suitable for elderly patients who can now only eat basic foods. Although the staff say my mother can ask for anything, that is not her experience, in reality, and staff become off-hand with her. No real staff (most agencies) and not interested in building relationships with patients. Some

reception staff rude to visitors and do not pass on messages to management. The place is generally dirty. I doubt underneath my mother's bed has ever been hoovered. Staff not proactive in helping or getting things done.

Reply from Rowen Campbell, Regional Marketing Manager at Avonbourne Care Centre

I’m sorry your experience of our home has fallen short of the high standards we expect from our team. I have highlighted your feedback to our management team who will take on board your comments.

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Review from E W (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience

When my mother was transferred to Avonbourne Care Home, the very first time we went to visit, we were very impressed with the layout and cleanliness and friendliness of all the staff in their various departments. We would thoroughly recommend Avonbourne to anybody whose relatives need to go into this

type of facility.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you for taking the time to submit a review and for your recommendation. We're glad you're happy with our home and we hope that your mother is happy and settled with us.

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Review from Sarah J (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience

My father has been a resident within Avonbourne Care Centre for three weeks now and I cannot fault the care and support that all the staff have given to him, myself and my mother during this time.
I was very anxious as to how he would settle into the environment given his health conditions but these

anxieties were soon reduced having seen daily how well the staff interact with him and the compassion that they display for their work.
During this short time, I've had contact with all the departments in the home, the manager is brilliant, the nurses and carers are second to none, the domestic staff do a great job, even the handyman lent me his screwdriver during one visit! Whilst my father cannot participate in planned activities, he certainly keeps the staff entertained and I am very grateful to them for their understanding and patience.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

I'm glad to hear your father has settled in so well. Thank you for sharing your experiences of Avonbourne Care Centre. I'm sure your review will be useful to others in a similar situation, faced with a loved one moving into a care home. It is our aim to make sure all our residents are happy, comfortable, and have everything they need, so if there is anything any member of the team can do for you for your father, or for the rest of your family, please just let us know.

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Review from D P (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience

Avonbourne was a perfect place for Dad's recovery process, the staff and management have been great, empathetic, sympathetic and very supportive at all times. A very clean home, the meals were delicious and ample food to eat! A great entertainment team to keep the residents occupied. A wonderful place

for a family member to reside.

Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre

Thank you very much for your feedback and for taking the time to write us a review. If there is anything else anyone at Avonbourne can do for you or for your dad, please don't hesitate to ask. I'll make sure the team sees your comments.

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Review from Sara D (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience

The staff are friendly, approachable and concerned not just for my mother's well-being but for that of the family as well at what has been a difficult time. Bourne House is spotlessly clean, rooms are well presented, bright and airy and my mother has now settled in nicely.

Reply from Rowen Campbell, On behalf of the team at Avonbourne Care Centre

We're glad to hear that your mother has settled with us and we appreciate you taking the time to write us a review. Please don't hesitate to ask if there is anything else the team can support your family with.

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Meet the Team (11)

Les Johnson

Job Title: Home Manager (Avon Court)

Joined: 2024

Les joined the Trust in October 2024 and has worked in the care sector since 1993, and since 2003 as a Manager.

Les started working in care at the age of 23 as a carer for learning disabilities and started working in the elderly sector in 2018.

Les has a level 4 in care and a Registered Manager’s award and in his spare time is a musician.

Les has very high care standards and everything he does is for the benefit of the people. Les is a motivator and always seeks to get the best from himself and his team.

Ryan Iyavoo

Job Title: Home Manager (Bourne House)

Joined: 2024

Ryan joined the Trust in October 2024. He started working in care at the age of 19 for his mum and dad’s residential care home in Lyme Regis. Ryan’s family bought the home back in 2005, Ryan started working in the laundry and then progressively to Deputy manager. In 2013 Ryan moved from Lyme Regis to Bath and took on the role of Deputy manager for Action on Hearing Loss where he spent 6 years learning British sign Language.

Ryan has a Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in his spare time is a Cubs (Scouts) Leader.
Ryan’s leadership approach is based on collaboration, transparency, and continuous improvement. Ryan works closely with residents, their families, and the care team to ensure that we deliver high-quality services tailored to each individual's needs. Ryan promotes a culture of openness and support, his aim is to create an atmosphere where both staff and residents feel empowered to thrive.

Kamila Bevan

Job Title: Home Manager (Bourne House)

Joined: 2017

**Kamila is currently on maternity leave.**

Kamila has worked in a variety of care roles for many years. She joined OSJCT at Avonbourne Care Centre in 2017 as Care Lead, before becoming Head of Care for Avon Court, the specialist dementia home, in 2019. She moved to Marden Court as Home Manager in 2021 and returned to Avonbourne as Home Manager of Bourne House in February 2022.

Having worked as a community care supervisor as well as in roles within a care home, Kamila realised her passion is with elderly and dementia care. She leads her team to provide the best possible environment for our residents with dignified, person-centred care, and lots of fun and laughter.

Katie Travis

Job Title: Care Leader

Joined: 1997

Katie has worked for the Trust since October 1997 and has worked in care for 35 years. Katie decided to work in care because she had done a college course and did a placement at Bartlett House when she was 19. She really enjoyed this so applied for bank work at Bemerton Lodge and then got a permanent job in a nursing home. Katie has worked in nursing homes, residential homes, and dementia homes in numerous roles, and homes and is currently a Care Leader at Avon Court.

In Katie’s spare time, she likes to socialise, do craft work, reading and spending time with her family.

Alix Williams-Duffield

Job Title: Activities Co-ordinator

Alix began her career in care in domiciliary care and after five and a half years was looking for something a bit different. She was offered the Activities Co-ordinator role at Avonbourne Care Centre and hasn’t looked back. Alix loves the one-to-one time and feeling like part of the family at Bourne House, and she and the residents really have a lot of fun together.

Out of work, Alix enjoys keeping fit and spending the weekends on family time with her children.

Paula Weeks

Job Title: Activities Co-ordinator

Joined: 2023

Paula is one of our activity coordinators at Avon Court. She has lots of experience in implementing activities through various roles where she organised public events, and carried out fundraising and family events. Paula joined the team at Avon Court because she wanted to challenge herself, and she works to ensure everyone here receives stimulating and meaningful activities that are tailored to their lifestyle.

Paula has six grown-up children and three dogs, one of which she regularly brings into work, much to the enjoyment of the residents!

Paula has a love of all things vintage and boasts an amazing collection of vintage items.

Paula loves what she does and finds it extremely rewarding. She says that Avon Court is a wonderful environment in which to work.

Aranzazu Alejo Pineda

Job Title: Head Housekeeper

Aranzazu, known to everyone as Aran, is the Head Housekeeper at Avonbourne. She takes great pride in her work which she really enjoys. Nothing makes her happier than seeing the home thoroughly spotless and smelling lovely to the residents.

Aran is passionate about what she does and loves chatting with our residents. She loves those conversations because they are all different with fascinating stories to tell. Many like things done a certain way, and to Aran, that is what her team is there for.

Aran is proud to have a wonderful team in housekeeping and laundry, noting how they all get on well together and she is very proud of the standards they maintain.

Natasha Bulpitt

Job Title: Care Leader

Joined: 2023

Natasha joined the Trust in March 2023. Tash had worked in the care sector for 16 years when she decided to join the team at Avon Court because she has a passion for dementia care. Tash has always had a soft spot for older people. She enjoys the differences that each day brings at Avon Court and thrives in its busy environment.

Tash describes herself as a strong leader who hopes to inspire the next generation of care workers to get the best out of their role. Tash gets great satisfaction knowing that she gets to help others each day through her work.

Sara Alexander

Job Title: Carer

Joined: 2019

Sara has worked at Avon Court for four years as a carer. She has two sons, a dog and a lizard name Eugene, whom she loves to bring into work. The residents really enjoy seeing Eugene and getting to hold him.

Sara loves working at Avon Court because the residents are given freedom and choice in their daily lives. She also loves the diversity of the people that live here. She finds getting to know our residents a real privilege.

Simon South

Job Title: Carer

Joined: 2020

Simon began working at Avon Court as a carer in March 2020. This was Simon’s first-ever role in health and social care. He decided on a career change as he was seeking a more rewarding role where he could help make a difference to others. Simon says that the team at Avon Court are all really friendly and works together like a family.

Simon enjoys taking the residents to Salisbury football club to watch home matches. As a keen football fan himself, this is something that Simon and the residents really enjoy doing together. Simon strives to make as many people smile as he can each day.

Chris Watson

Job Title: Handyperson

Joined: 2016

Chris is the handyperson here at Avon Court, he has worked with us for almost 7 years. Prior to joining the Avon Court team, he was a Stock manager for a retail company for over 12 years. Chris has been happily married for 36 years and his wife, daughter and brother-in-law all work for OSJCT - they clearly like to keep it in the family!

Chris has 5 grandchildren, ranging from one to 17 years. In his spare time, Chris enjoys relaxing over a pint on a Friday with his friends. He is also an avid Manchester United fan.

Chris says that he loves his job at Avon Court because he loves meeting new people and making a difference every day. For Chris ‘it’s all about the residents’.

Avonbourne Care Centre

Care Provided by Avonbourne Care Centre

Good to Know

Funding & Fees Guide for Avonbourne Care Centre

Facilities

Avonbourne Care Centre Reviews (99)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (8)