Outstanding service and care, it is like a big family
Julia G (Daughter-in-law of Resident)
All the staff are unfailingly cheerful, caring and wonderfully kind.
S L (Daughter of Resident)
After 2 weeks of respite care, mother was literally a different person. Very happy and settled
A R (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Free parking on site.
Avonbourne Care Centre has a Review Score of 9.3 (9.298) out of 10, based on 25 reviews in the last 2 years. Over all time Avonbourne Care Centre has 99 reviews.
Review from Sandie I (Daughter of Resident) published on 9 May 2023
Submitted via Website •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre
Thank you for your review and for sharing your experiences. I'm glad your father is settled and happy. If there is anything else we can do for him, or for your family, please just let us know.
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Review from P R (Wife of Resident) published on 24 April 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell at Avonbourne Care Centre
We appreciate you taking the time to submit a review, thank you. I hope your husband is happy and comfortable with us at Avonbourne and if there is anything you need from the team there, please don't hesitate to ask.
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Review from P M (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre
What lovely feedback, thank you! And thank you for taking the time to write us a review. I'll make sure the team at Avonbourne gets to see it as I know they really appreciate it. I'm so glad your parents enjoyed their time with us.
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Review from L R (Daughter of Resident) published on 12 April 2023
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5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Avonbourne Care Centre
Thank you for taking the time to write us a review, and for your kind words - I'll make sure the team sees it as I know they do love to hear families' feedback. I'm sure your comments will be reassuring to others in a similar position as they look to choose care for their loved ones.
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Review from Gail N (Daughter of Resident) published on 23 March 2023
Submitted via Website •
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5.0 out of 5
Reply from Rowen Campbell at Avonbourne Care Centre
Thank you so much for taking the time to share your experiences and to write us a review. I'm so glad to hear that your mum has settled and is more herself again. I'm sure others will feel reassured reading your experiences as it is such a big step for families. We really appreciate your feedback and I'll make sure your comments reach the team at Avonbourne.
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Review from I C (Son of Resident) published on 24 February 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Avonbourne Care Centre
Thank you for your kind words, and for taking the time to write the review. I'll pass on your feedback to the team at Avonbourne - especially the Activities Co-ordinators - as I know they love to hear it, and I'm so pleased your mum is happy and settled with us.
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Review from D N (Resident) published on 21 February 2023
Submitted via Postal Card •
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4.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Avonbourne Care Centre
Thank you for taking the time to write us a review, and I'm glad to hear you are settling in well. I will pass on your comments to the team at Avonbourne as I know they really appreciate the feedback. Kind regards.
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Review from J B (Resident) published on 21 February 2023
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4.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Avonbourne Care Centre
Thank you very much for making time to submit a review for us at Avonbourne. I'm really pleased to hear you're so happy in our home, and that the staff especially are so good. I will pass on your feedback as I know it means a lot to the team.
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Review from C D (Resident) published on 21 February 2023
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5.0 out of 5
Reply from Rowen Campbell, Regional Marketing Manager at Avonbourne Care Centre
I'm so glad to hear you're enjoying life at Avonbourne. We really appreciate you taking the time to write us a review - thank you. I'll be sure to pass on your comments (especially to the activities team) as I know residents' feedback is really valued by everyone at the home.
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Review from J S (Wife of Resident) published on 8 September 2022
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5.0 out of 5
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Review from Helen L (Daughter of Resident) published on 1 June 2022
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4.0 out of 5
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Review from J M (Daughter of Resident) published on 31 May 2022
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5.0 out of 5
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Review from B H (Brother of Resident) published on 30 May 2022
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4.0 out of 5
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Review from A L (Respite Resident) published on 19 April 2022
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5.0 out of 5
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Review from Jacqueline S (Daughter of Resident) published on 14 January 2022
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5.0 out of 5
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Review from Naomi F (Daughter of Resident) published on 12 January 2022
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5.0 out of 5
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Review from A R (Daughter of Resident) published on 18 October 2021
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4.0 out of 5
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Review from C D (Sister of Resident) published on 7 September 2021
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5.0 out of 5
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Review from William W (Resident) published on 26 August 2021
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5.0 out of 5
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Review from Julia G (Daughter-in-law of Resident) published on 16 July 2021
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5.0 out of 5
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The Review Score of 9.3 (9.298) out of 10 for Avonbourne Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.423 for Avonbourne Care Centre is calculated as follows: ( (207 Excellents x 5) + (38 Goods x 4) + (11 Satisfactorys x 3) + (15 Poors x 2) + (15 Very Poors x 1) ) ÷ 286 Ratings = 4.423
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.875 Points relating to the number of positive Reviews for Avonbourne Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 21 Positive Reviews ÷ 24 = 0.875
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Oct 2024
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Job Title: Home Manager (Avon Court)
Joined: 2024
Les joined the Trust in October 2024 and has worked in the care sector since 1993, and since 2003 as a Manager.
Les started working in care at the age of 23 as a carer for learning disabilities and started working in the elderly sector in 2018.
Les has a level 4 in care and a Registered Manager’s award and in his spare time is a musician.
Les has very high care standards and everything he does is for the benefit of the people. Les is a motivator and always seeks to get the best from himself and his team.
Job Title: Home Manager (Bourne House)
Joined: 2024
Ryan joined the Trust in October 2024. He started working in care at the age of 19 for his mum and dad’s residential care home in Lyme Regis. Ryan’s family bought the home back in 2005, Ryan started working in the laundry and then progressively to Deputy manager. In 2013 Ryan moved from Lyme Regis to Bath and took on the role of Deputy manager for Action on Hearing Loss where he spent 6 years learning British sign Language.
Ryan has a Level 5 Diploma in Leadership for Health and Social Care; Adults Residential Management and in his spare time is a Cubs (Scouts) Leader.
Ryan’s leadership approach is based on collaboration, transparency, and continuous improvement. Ryan works closely with residents, their families, and the care team to ensure that we deliver high-quality services tailored to each individual's needs. Ryan promotes a culture of openness and support, his aim is to create an atmosphere where both staff and residents feel empowered to thrive.
Job Title: Home Manager (Bourne House)
Joined: 2017
**Kamila is currently on maternity leave.**
Kamila has worked in a variety of care roles for many years. She joined OSJCT at Avonbourne Care Centre in 2017 as Care Lead, before becoming Head of Care for Avon Court, the specialist dementia home, in 2019. She moved to Marden Court as Home Manager in 2021 and returned to Avonbourne as Home Manager of Bourne House in February 2022.
Having worked as a community care supervisor as well as in roles within a care home, Kamila realised her passion is with elderly and dementia care. She leads her team to provide the best possible environment for our residents with dignified, person-centred care, and lots of fun and laughter.
Job Title: Care Leader
Joined: 1997
Katie has worked for the Trust since October 1997 and has worked in care for 35 years. Katie decided to work in care because she had done a college course and did a placement at Bartlett House when she was 19. She really enjoyed this so applied for bank work at Bemerton Lodge and then got a permanent job in a nursing home. Katie has worked in nursing homes, residential homes, and dementia homes in numerous roles, and homes and is currently a Care Leader at Avon Court.
In Katie’s spare time, she likes to socialise, do craft work, reading and spending time with her family.
Job Title: Activities Co-ordinator
Alix began her career in care in domiciliary care and after five and a half years was looking for something a bit different. She was offered the Activities Co-ordinator role at Avonbourne Care Centre and hasn’t looked back. Alix loves the one-to-one time and feeling like part of the family at Bourne House, and she and the residents really have a lot of fun together.
Out of work, Alix enjoys keeping fit and spending the weekends on family time with her children.
Job Title: Activities Co-ordinator
Joined: 2023
Paula is one of our activity coordinators at Avon Court. She has lots of experience in implementing activities through various roles where she organised public events, and carried out fundraising and family events. Paula joined the team at Avon Court because she wanted to challenge herself, and she works to ensure everyone here receives stimulating and meaningful activities that are tailored to their lifestyle.
Paula has six grown-up children and three dogs, one of which she regularly brings into work, much to the enjoyment of the residents!
Paula has a love of all things vintage and boasts an amazing collection of vintage items.
Paula loves what she does and finds it extremely rewarding. She says that Avon Court is a wonderful environment in which to work.
Job Title: Head Housekeeper
Aranzazu, known to everyone as Aran, is the Head Housekeeper at Avonbourne. She takes great pride in her work which she really enjoys. Nothing makes her happier than seeing the home thoroughly spotless and smelling lovely to the residents.
Aran is passionate about what she does and loves chatting with our residents. She loves those conversations because they are all different with fascinating stories to tell. Many like things done a certain way, and to Aran, that is what her team is there for.
Aran is proud to have a wonderful team in housekeeping and laundry, noting how they all get on well together and she is very proud of the standards they maintain.
Job Title: Carer
Joined: 2019
Sara has worked at Avon Court for four years as a carer. She has two sons, a dog and a lizard name Eugene, whom she loves to bring into work. The residents really enjoy seeing Eugene and getting to hold him.
Sara loves working at Avon Court because the residents are given freedom and choice in their daily lives. She also loves the diversity of the people that live here. She finds getting to know our residents a real privilege.
Job Title: Carer
Joined: 2020
Simon began working at Avon Court as a carer in March 2020. This was Simon’s first-ever role in health and social care. He decided on a career change as he was seeking a more rewarding role where he could help make a difference to others. Simon says that the team at Avon Court are all really friendly and works together like a family.
Simon enjoys taking the residents to Salisbury football club to watch home matches. As a keen football fan himself, this is something that Simon and the residents really enjoy doing together. Simon strives to make as many people smile as he can each day.
Job Title: Handyperson
Joined: 2016
Chris is the handyperson here at Avon Court, he has worked with us for almost 7 years. Prior to joining the Avon Court team, he was a Stock manager for a retail company for over 12 years. Chris has been happily married for 36 years and his wife, daughter and brother-in-law all work for OSJCT - they clearly like to keep it in the family!
Chris has 5 grandchildren, ranging from one to 17 years. In his spare time, Chris enjoys relaxing over a pint on a Friday with his friends. He is also an avid Manchester United fan.
Chris says that he loves his job at Avon Court because he loves meeting new people and making a difference every day. For Chris ‘it’s all about the residents’.
