Our fee structure is dependency led and all fees are confirmed after a pre-admission assessment has been carried out.
Please note that all fees are fully inclusive, to include hairdressing, activities, outings, initial consultation with the physiotherapist, chiropody newspapers, massage therapist are just a few to list.
Badminton Place welcome all family and friends to visit at anytime, no appointments are necessary. If visiting, the home is happy to arrange a guided tour on a 1-1 at a time and date convenient to suit visitors needs.
Parking available on-site, including two disability spaces.
Badminton Place has a Review Score of 9.2 (9.209) out of 10, based on 25 reviews in the last 2 years. Over all time Badminton Place has 73 reviews.
Review from S L (Son of Resident) published on 20 February 2025
Submitted via Postal Card •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for your kind words and for sharing your father's experience at Badminton Place. It's truly heart-warming to hear how well he has settled in and that our team has made him feel so welcome. Celebrating his 103rd birthday with him was an absolute privilege, and we're delighted that it was such a special occasion for him and your family. We loved it! Ensuring our residents feel at home, comfortable, and supported is at the heart of everything we do, and your feedback means the world to us. Thank you for your trust- we're honoured to care for your father!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosemary W (Cousin of Resident) published on 30 January 2025
Submitted via Postal Card •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for your wonderful review and thoughtful words. It truly means so much to us to know that your cousin's move into our home was a smooth and positive experience. We understand how important this transition is for families, and we are so pleased that we could help make it as seamless and reassuring as possible. Our team genuinely cares about every resident, and hearing that their kindness and dedication made a difference to you and your cousin is incredibly touching. I will make sure to share your lovely comments with everyone, especially our staff member who went the extra mile to ensure everything was just right. Most of all, knowing that your cousin's face lit up with joy when she arrived was the best reward we could ask for. We feel privileged to be part of her journey and will continue to do everything we can to make her feel safe, happy, and at home. If there's ever anything more we can do for you both, please don't hesitate to reach out.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shaun H (Son of Resident) published on 27 January 2025
Submitted via Website •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
I want to start by expressing my heartfelt condolences for the loss of your mother. I cannot begin to imagine how difficult this has been for you and your family. Please know that we are deeply sorry for the pain and distress you have experienced.
We are fully committed to understanding what has happened and addressing the issues you have brought to our attention. As you are aware, there is an ongoing investigation/enquiry involving our Home Manager and Operations Director to thoroughly examine the circumstances surrounding your mother's care. We are working diligently to ensure that all concerns are taken seriously and that the investigation/enquiry is both thorough and transparent.
While we acknowledge there have been some staff changes in the past, our current team is very experienced, stable, passionate, and fully aligned in their commitment to the well-being of all who live here. We continue to be committed to making meaningful changes to ensure every resident receives the care, dignity, and respect they deserve.
At this time, I'm unable to comment further but if there is anything more you would like to share, please do not hesitate to contact our Operations Director or our Home Manager with whom you have been meeting. Your voice is important to us, and we are here to listen and support you during this difficult time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue L (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for sharing your experience with us. We're truly grateful for your kind words about our team and the care we provide at Badminton Place. It's wonderful to hear that your father is starting to settle in and feel more comfortable knowing that we're here to answer his questions. We understand that transitioning into a new environment can sometimes come with challenges and we're glad to know that any hiccups along the way were addressed quickly and professionally. Your feedback reassures us that we're on the right path to delivering the level of care and support we strive for. I'm delighted to hear that you're happy with the food, surroundings and most importantly, the kindness and care from our team. Please don't hesitate to reach out to me or any member of the team if there's anything more we can do to support your father's journey with us. Thank you again for your thoughtful review, it means so much to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mallissa R (Daughter of Resident) published on 12 November 2024
Submitted via Postal Card •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for your heartfelt review. It means the world to us that your dad's transition into our home has been met with such a positive experience. We understand how important it is to feel confident and reassured when choosing the right place for a loved one, and we are truly touched that you found our home welcoming and our staff so kind and attentive. Providing exceptional care, warmth, and support is at the core of everything we do, and knowing that we've made a good impression from the start is incredibly rewarding. Your recommendation is deeply appreciated, and we'll continue to do everything we can to ensure your dad feels cared for, valued, and at home. Thank you again for sharing your thoughts. We are here for you and your family every step of the way.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Friend of Resident) published on 24 October 2024
Submitted via Website •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for taking the time to share your thoughtful feedback. We're deeply touched by your kind words and are delighted to hear that your friend appears happy and content in our care. It's our utmost priority to create a warm, homely environment and we're glad this has been reflected in your visits. We are especially pleased that you find our team caring, attentive and always ready to help, despite the busy atmosphere. We truly believe that every interaction counts and it's wonderful to know that our new management, along with our dedicated staff, is making time to connect with both residents and visitors, even during a quick chat or a warm greeting. The small moments often contribute the most to fostering that sense of community and reassurance. Thank you again for your trust and ongoing support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne B (Wife of Resident) published on 15 October 2024
Submitted via Postal Card •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for sharing your experience with us. We understand how challenging it must have been for your husband to be away from home, so it truly means a lot to hear that. I'm glad to know that he found his room comfortable and that he enjoyed the meals. It's heart-warming to hear that the care he received was appreciated and I'm particularly pleased that our team could make his stay more comfortable with the recliner chair. We always strive to ensure that each resident's needs are met in a way that makes them feel at ease and I'm thankful we were able to do that for you both. We look forward to seeing you both soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penelope M (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for taking the time to share such wonderful feedback about our bingo and bubbles event! We are thrilled to hear that you, your dad and everyone who attended had a fantastic time. It's always a joy to see families, residents and staff coming together to enjoy these special moments. We're delighted that you enjoyed the food, especially the desserts! Our catering team will be so pleased to know their hard work and attention to detail were appreciated. We always strive to create events that not only bring joy to our residents but also allow families to share in the fun and create lasting memories. I will be sure to pass on your kind words to all the staff involved - they work tirelessly to ensure each event is a success and feedback like yours truly means the world to them. Thank you again for your support and we look forward to welcoming you to more events in the future!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Heather C (Niece of Resident) published on 13 August 2024
Submitted via Postal Card •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you for sharing your wonderful experience with us! We're so glad that your first visit to see your uncle at Badminton Place was a positive one. It's heart-warming to know that our team made you feel welcome and supported, I'll be sure to pass along your kind words to them. We're also pleased to hear that you enjoyed the performance by our singer. We aim to create an uplifting atmosphere for our residents and their families, so it's fantastic to know that it added to your visit. We look forward to seeing you again soon!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G D (Respite Resident) published on 24 May 2024
Submitted via Postal Card •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you for taking the time to share your detailed feedback about your stay at Badminton Place. Following our conversation on your visit after your respite stay, I want to assure you that we have taken your concerns to heart. We appreciate your honest feedback as it helps us continue to enhance our services. We deeply regret to hear that your experience did not meet your expectations. Firstly, we are pleased to know that our staff's care and professionalism made a positive impression on you. We pride ourselves on our team's dedication to our residents' well-being, and it is encouraging to hear that this was reflected during your stay. We have already communicated your feedback to our teams to address these lapses immediately. Additionally, on your recent visit, it is great to see that your recovery has improved since your surgery, and we are all so happy to be part of your journey to better health.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steven S (Husband of Resident) published on 16 May 2024
Submitted via Postal Card •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for taking the time to share your positive experience with our care home. We are thrilled to hear that you found the environment wonderful and our staff first-class. We consider it a privilege to serve our residents and their families and we're so glad you felt the warmth and dedication of our team. Your kind words serve as a wonderful encouragement to all of us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D T (Daughter of Resident) published on 18 March 2024
Submitted via Website •
Report
Reply from Philip McAllister, Customer Relations Manager at Badminton Place
Thank you so much for your heart-warming review! We're thrilled to hear that your mum has been thriving at Badminton Place. Our teams strive to create a warm and welcoming environment, and it's wonderful to know that your mum feels at home. We appreciate your kind words about our staff's friendliness and attentiveness, as well as the lovely touches we provide. Your feedback means the world to us, and we look forward to continuing to provide exceptional care to your mother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marcus F (Friend of Resident) published on 23 February 2024
Submitted via Website •
Report
Reply from Chelsea Bligh, Customer Relations Manager at Badminton Place
Thank you so much for taking the time to share your lovely feedback, Marcus, we are honoured to have both of your close friends live with us here at Badminton Place. We are delighted to know you are satisfied with the level of care they are receiving and I will certainly share this feedback with all teams.
Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 22 February 2024
Submitted via Website •
Report
Reply from Chelsea Bligh, - at Badminton Place
Thank you for your review. I appreciate you’re in active discussions with with our home Management team and Operations team, who are working with you to address your concerns. We’re working hard to support you and your loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen A (Daughter of Resident) published on 25 January 2024
Submitted via Website •
Report
Reply from Chelsea Bligh, Customer Relations Manager at Badminton Place
Thank you for taking the time to provide feedback, it is a pleasure to have both your mother and father living with us here at Badminton Place. They both have such warm characters and it's been lovely to watch them settle into their surroundings with support from one another and team members. Your feedback will be shared with the team and thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christina B (Sister of Resident) published on 10 January 2024
Submitted via Website •
Report
Reply from Chelsea Bligh, Customer Relationships Manager at Badminton Place
Thank you for taking the time to review our home. You will appreciate, I'm unable to comment on individual cases. We have tried to reach out to you personally prior to this review, attempting contact on the phone and email.
Transparency is key and it is important for me to share some information with you:
- Our manager is the 3rd manager here at the home - the home opened with a commissioning manager (experienced in setting up and opening homes) and it is very common for these managers to move on once the home is established. Each manager has enhanced the home and developed the team positively.
- We are recruiting for care roles and use agency to cover sickness or late holiday.
Our residents' wellbeing is at the heart of all we do, and again I always welcome and encourage feedback that will enhance a resident's experience with us. It would not be appropriate for us to comment further given we're unable to discuss with you directly. Our manager would be available at a time that suits you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P T (Daughter of Resident) published on 13 December 2023
Submitted via Website •
Report
Reply from Chelsea Bligh, Customer Relationships Manager at Badminton Place
Thank you for taking the time to review the home.
I appreciate your concerns regarding staffing, the home is now fully recruited for care roles and use agency to cover sickness or last-minute holiday. We have a great relationship with our new agency which means the agency colleagues feel very much part of our home team and this allows for great continuity of care. Residents and families are commenting on these relationships with positivity. Our care team are dedicated to making a difference and work hard to build relationships with every resident to ensure they feel supported, cared for and very much at home.
As you will have experienced, when concerns are raised, we work in partnership with families to understand the concern and put measures in place to rectify these and meet regularly to ensure progress is being shared.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Virginia M (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card •
Report
Reply from Chelsea Bligh, Customer Relationships Manager at Badminton Place
Thank you so much for taking the time to complete your review, this will be shared with all departments here at Badminton Place.
It is always rewarding to receive positive reviews, and we appreciate your lovely words. Thank you again!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L M (Granddaughter of Resident) published on 23 November 2023
Submitted via Postal Card •
Report
Reply from Chelsea Bligh, Customer Relationships Manager at Badminton Place
Thank you for taking the time to leave such a positive review, it's very much appreciated and will be shared with all the team here at Badminton Place.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.2 (9.209) out of 10 for Badminton Place is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.209 for Badminton Place is calculated as follows: ( (180 Excellents x 5) + (58 Goods x 4) + (21 Satisfactorys x 3) + (14 Poors x 2) + (23 Very Poors x 1) ) ÷ 296 Ratings = 4.209
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Badminton Place is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Apr 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Recipient:
Berkley Care Group
Date: Friday 31 Jan 2025 More details
Recipient:
Berkley Care Group
Date: Wednesday 31 Jan 2024 More details
Recipient:
Berkley Care Group
Date: Tuesday 28 Feb 2023 More details
Loading
Loading events
Job Title: Home Manager
Joined: 2024
Angela Madden serves as the General Manager at Badminton Place, bringing nearly 40 years of extensive experience in health and social care. Her career encompasses managing nursing homes, residential homes, hospices, the learning disability sector, and charity care providers. Angela’s expertise is backed by her registrations with CIW and CQC in Wales and England, reflecting her deep commitment to high standards of care.
Angela was instrumental in the development and implementation of the Social Care Workers Code of Practice and the Standards Framework with the Welsh Assembly Government. This pivotal role underscores her dedication to advancing care practices and enhancing the quality of service.
Living in South Wales, Angela enjoys breathtaking views and the company of her pets: Tilly (Jack Russell), Henry (an elderly Maine Coon cat), and two ragdoll kittens, Thelma and Louise. She is also a proud mother and grandmother, with a growing family that includes a granddaughter, and a grandson expected soon.
Angela’s leadership philosophy is centred around leading by example, being visibly supportive within the home, and championing the quality and standards of elder care. Her passion drives her to ensure residents maintain their independence and make informed decisions, while she works collaboratively with all stakeholders.
Motivated by making a positive difference in people’s lives, Angela adheres to the principle: "Do one good thing for someone else every day." She strives for excellence in all aspects of care, staying current with regulations, and fostering a supportive and inclusive environment.
Job Title: Clinical Deputy Manager
Joined: 2024
Coleen, originally from Ireland and residing in Wales for the past 29 years, is a dedicated nursing professional with over 26 years of experience. Since qualifying as a nurse in 1998, she has built a diverse and extensive career across various fields, including Acquired Brain Injury, Mental Health, Dementia, Forensics, Rehabilitation, and General Nursing. Her work has taken her through a range of care environments, including nursing homes, hospitals, and agency roles, in both Wales and England.
Coleen's passion for nursing is evident in her hands-on leadership style. She works closely with her team, offering support and guidance regardless of their roles. Her drive is fuelled by a commitment to evidence-based practice and a relentless pursuit of improved care standards. For Coleen, nursing is more than just a profession; it is a deep-seated vocation.
Her approach is grounded in empathy and transparency, with a steadfast focus on putting residents' needs first. Coleen’s enthusiasm for her work is matched by her sense of humour and optimism, always believing there’s a pot of gold at the end of the rainbow—a sentiment she proudly attributes to her Irish heritage.
Job Title: Head Housekeeper
Joined: 2023
Monika moved from Poland to the UK 18 years ago and has been working as Head Housekeeper within the local area for over 9 years before joining Badminton Place in 2023.
She is Head of a small team at Badminton Place including Laundry, and runs a tight ship ensuring that high standards are met at all times.
Monika is married, has two children and has a passion for music, and cars and loves to go on holiday at any opportunity.
Job Title: Maintenance Manager
Joined: 2020
I have a passion for working in the care industry and joined Badminton Place House in 2023, having been an Estates Manager at a Mental Health Hospital in the past. I have strong knowledge and understanding of building and services compliance, Health and safety and experience in construction. I lead a dedicated Maintenance Team in carrying out daily and weekly compliance checks, ensuring our home has a robust safety record whilst making sure the home’s aesthetic and comfort levels remain first class.
In my spare time, I enjoy spending time with my family, cycling and walking our dog, Shylo.