Review from Sarah C (Daughter of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience

As a GP I’ve been to many care homes, so I knew what I was looking for when my dad needed a few weeks care after a hospital stay.
I chose Baedling Manor because of its ethos of respecting the individual and its flexibility.

Residents are treated with kindness and they are able to keep their own

preferred routine, ie breakfast at 6am or a lie-in until late if they so choose and full English.

Staff are patient and caring.
Residents are encouraged to maintain their independence skills. They can cook, or make their own drinks at any time, under supervision if needed.

Relatives are made very welcome by all staff, who are willing to discuss any issues that may arise and support family if necessary.

There are regular events in the piano bar, daily trips out in the week and a wonderful activity planner who includes everyone and tailors activities to suit all residents.

My Dad was able to return to his own home, with fond memories of his time at Baedling Manor.

Reply from Donna Sarin, Manager at Birkinshaw Manor

Thank you so much for your very kind comments. It was a real pleasure having your father stay with us and we are delighted that he was able to return home and realise his own personal goals. I am delighted that he enjoyed his stay with us. Wishing you all our very best.

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Review from Emma S (Granddaughter of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience

My Gran came in here last year and it was a very daunting task for us taking the plunge and looking around at care homes as my gran deteriorated so quickly with dementia. We looked around a few in the local area and none of them came close to Baedling Manor.
The staff are friendly, the facilities

are amazing it’s like being in a hotel - I would actually stay for the night or even live in there. The residents are always happy and we attend regular family events too. One of which is happening on Friday with fish and chips and a live singer! I feel at home when I visit my Gran and always feel so welcome there. I’m sure if my Gran didn’t have dementia and knew where she actually was she would highly recommend them too! She likes to have a laugh with the staff as she’s quite a character and the staff handle her humour very well! Definitely a 5* home in my eyes!

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Review from Eunice L (Regular Volunteer) published on 9 April 2018
Submitted via Website • Report

Overall Experience

I am a member of knitting/craft group who meet each week in Baedling Manor where a number of residents join us along with carers and join in our activities and have coffee and a natter. We have found this to be extremely beneficial to the residents and our group and everyone bonds well.
We have learned

a lot about the residents who seem to enjoy talking about their lives and listening to what we have been getting up to. Everyone is included in whatever we are doing. We recently entered our knitted scarecrow into the town's scarecrow competition and those residents who wanted to contribute were encouraged to do so.

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Review from Linda T (Daughter of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience

My Mam has lived at Baedling Manor since July 2017. When we arrived it was like walking into a 5* hotel. The premises are exceptional, tasteful decor and the highest standard of cleanliness. There is a Hair & Beauty Salon, Piano Bar, Cinema, Coffee Shop and comfortable rooms with excellent en-suite

facilities.
All the staff and management are welcoming, friendly and very caring towards my Mam and also my Dad who visits on a daily basis. They provide regular activities, events and outings for stimulation to keep the residents occupied and their spirits up.
The effort the management and staff went to at Christmas was amazing. My Mam and Dad had a wonderful day with amazing food and entertainment. I would like to thank all the staff at Baedling Manor for the care, compassion and commitment they give to my Mam and for giving her a safe, caring environment to live in, also for being so approachable. I am now able to relax knowing she is in safe hands. Thank you.

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Review from Wendy B (Niece of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience

My aunt is living at Baedling Manor and I can honestly say that I am very happy with the care she receives. The staff (incl. cleaning and catering staff) and management make you feel very welcome. They are very friendly and helpful and have been exemplary in their care for her.
The management has

been exceptional when addressing any concerns or questions I have had regarding her care and I feel confident that I would be listened to regarding any future questions I may have.
The premises are exceptional (more like a 5* hotel) with excellent decor and provide a very high standard of cleanliness with excellent leisure activities and all the food is homemade and of a very high standard.
The care home provides an excellent hairdressing salon which is also open to non-residents allowing residents and family to spend time together away from the caring environment.
I would definitely recommend this care home and would highly recommend a visit to anyone looking for caring facilities.

Reply from Donna Sarin, Registered Manager at Birkinshaw Manor

Thank you so much for your very positive comments, our team are delighted to help support your family in any way that we can. Your comments are invaluable and make us all feel very proud.

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Review from Jimmy T (Son of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience

Baedling Manor is a first class establishment. My mother had a short spell on respite care last year and has become a permanent resident since February.
All of the staff have worked hard to make the transition as smooth as possible and shown the necessary care and commitment required to provide myself

and my family with the reassurance needed during the whole process.
The rooms and facilities are first class, they provide the creature comforts and stimulation necessary to satisfy my mother's needs. Regular activities are arranged to further enhance the whole experience.
Overall very satisfied by the service provided.
I would like to take this opportunity to thank the management and staff for their hard work and commitment.

Reply from Donna Sarin, Registered Manager at Birkinshaw Manor

Many thanks for your kind and thoughtful comments. We are very happy to work in partnership with your mum and family to provide the level of support that she needs to live well. I am so pleased to hear that you are happy with the services that we provide.

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Review from Linda S (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience

My mother initially went to Baedling Manor on respite in July 2017 but is now a permanent resident. I have always found the staff kind and respectful to my mother and myself. It looks like a 5* hotel but is most definitely a home from home. Events co-ordinator is full of great ideas to help to keep

the residents occupied so they do not lose the skills they already have. There are plenty of other social events arranged to which family and friends are invited. The Christmas meal was fabulous too! I am able to relax knowing that my mum is in a safe environment and well looked after by people who genuinely care.

Reply from Darren Taylor, Managing Director at Birkinshaw Manor

I greatly appreciate your kind, heartfelt comments. Myself and our team love playing a part in your mum's support. On a personal level, she makes me smile and laugh every day and personifies "living well with Dementia". She reminds me daily of why I do this job.

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Review from Pamela W (Friend of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience

I have a friend that has moved in Baedling Manor, reluctantly as I may add, as she wanted to remain in her own home. This has been a very difficult transition for the family to come to terms with. The management team and staff were amazing, they explained everything, reassured us and made the whole

family feel at ease. My friend absolutely loves it there, she has made new friends and is still able to maintain her living skills, the facilities are that of a 5-star hotel and she is able to utilize these if she wishes to. Baedling Manor is more like exceptional living in luxury than a care home. I am pleased with my friend's adaptation to her surroundings, in the short time she has been there she has already gained weight and is participating more with others, it's been a long time since I saw my friend smile, never mind laugh, and this is so heartwarming to see. I cannot thank the management and staff enough for all that they do, the help support and reassurance given was exceptional.

Reply from Donna Sarin, Registered Manager at Birkinshaw Manor

We are immensely proud to hear your very encouraging comments and we are delighted that you are able to recognize improvements that are evident in the general health and well being of your friend. Thank you for taking the time to comment.

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Review from V T (Friend of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience

Extremely well finished, good lounge space and food great, however, staff are rude and unfriendly to family members.

Reply from Donna Sarin, Home Manager at Birkinshaw Manor

Thank you for your very encouraging review. I am delighted that you thought highly of the accommodation and services that we have to offer. I am confident that your friend received excellent treatment during his/her stay with us and I have no knowledge to the contrary. I am not familiar with who you are, nor what issue you have had with staff and management at the home but, it has clearly made you feel strongly enough about it to put in to print and this is most regrettable. It would appear that whilst we try to exceed customer expectation we don't please everyone all of the time and they don't necessarily always agree with our stance in every circumstance. We operate an open door policy and invite you the opportunity to discuss your issue further should you choose. I would have responded earlier but it has just come to my attention that you have reviewed our service.

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Review from D M (Sister of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience

On visiting my brother found staff ignoring both myself, and family members, as well as my brother, who was confused about the lift combination number.
Found the staff very unfriendly and unhelpful.

Reply from Darren Taylor, Managing Director at Birkinshaw Manor

It puzzles me as to how you reached these judgements. I have twice written to you inviting you to discuss openly and I have provided you with a comprehensive written response to your concerns. My invitation remains open. I hope your brother is continuing to keep well and that he is happy in his new home as he was at Baedling Manor.

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Review from Alan Y (Son of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience

My dad has been living at Beadling Manor for approx 7 months, apart from the home having the interior and looking like a 5-star hotel, the biggest asset is that the staff are amazing to residents and family members alike.

The staff are very welcoming, friendly, helpful and above all very caring towards

the residents. The property is impeccably clean, and the food is all homemade and is available whenever a resident requires.

I would like to thank the management and staff for offering my father a very nice caring environment to live in.

Reply from Darren Taylor, Managing Director at Birkinshaw Manor

I am delighted to hear your comments. It makes our work worthwhile. We are also delighted that you chose to use our services and to have you and your family visit regularly.

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Review from T C (Daughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience

My dad has been staying in this home for over 6 months now and I can honestly say that the care he receives is second to none. They make him safe at all times, he is fed and well cared for to exceptional standards. All staff and management give my dad dignity and respect at all times, and they are proactive

in giving to him, ensuring choice is promoted. Communication between staff and myself is excellent, and if I had any issues I would feel confident that I would be listened to by staff and management. I can not be more pleased with the care.

The home itself is furnished to a very high standard and is inviting and warm just like the staff.

I visit the home on a daily basis, and I observe how kind the staff are with my dad, as well as all residents and I truly believe my dad remains in the best place.

Reply from Darren Taylor, Managing Director at Birkinshaw Manor

Thank you so much for your very encouraging review. I am delighted that you are happy with the services that we provide.

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Review from Gordon P (Son of Resident) published on 25 December 2017
Submitted via Website • Report

Overall Experience

My mother who is almost 100 years old has been a resident at this home since August. Obviously at this age she is far from strong or in good health. All the Staff at this establishment have been exemplary in their care for her. The Home is almost new and offers superb facilities from decor,food and

entertainment. I could not wish for better attention to her needs both physical and occupational. I would highly recommend this Home for anyone in need of care. I personally liken this establishment to a caring and compassionate 5 star hotel.

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