Balmoral by Northcare

512 Kilmarnock Road, Giffnock, Glasgow G43 2BW
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9.1 7 Reviews
The Balmoral Care Home is a state-of-the-art luxury facility in Glasgow, featuring 69 beds. The dedicated and knowledgeable staff provide round-the-clock nursing care, customised to meet the individual support needs and preferences of each resident.

Each of the 69 well-appointed bedroom suites are equipped with hospitality and turn-down services, an optional newspaper delivery, and passive alarm sensors. These suites are designed to the highest standards, featuring spacious en-suites, small double beds, telephone access, call bells, high-speed wireless internet, and Sky TV connection points.

The interiors are characterised by elegance, offering a fresh, spacious atmosphere filled with natural light. Communal areas include lounge and dining rooms, a brasserie with access to a rooftop balcony, a private dining room, a cocktail bar, a hair and beauty salon, and a fully equipped cinema.

Outside, Balmoral provides residents with beautiful outdoor spaces to enjoy, including a relaxing terrace, a walking circuit, and a greenhouse for gardening activities.

A vibrant schedule of activities and entertainment is available, featuring options such as flower arranging, yoga, and language classes. Visitors are warmly welcomed and can partake in complementary refreshments, including freshly baked goods or meals during special occasions with their loved ones.
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Care Provided by Balmoral by Northcare

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abbie Whitecross (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (69)
    • Single Rooms with ensuite Wet Room (69)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Number of floors: 3

Funding & Fees Guide for Balmoral by Northcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,945
    • Self-Funded Residential Dementia Care from £1,945
    • RESPITE Self-Funded Residential Care from £1,945
    • RESPITE Self-Funded Residential Dementia Care from £1,945

  • Fees are all-inclusive of individualised care; accommodation; all meals, snack & drinks; all activities, both in and out of the care home; our onsite laundry service; WiFi throughout.
    Residents also have access to our onsite hairdresser, nail salon and daily newspaper delivery service at additional costs.
  • (these prices are only a guideline, please contact Balmoral by Northcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Secure buzzer entry system for all visitors, please buzz the main door and the reception team will welcome you in.


  • Parking

  • Dedicated visitors car park to the rear of the building, if you turn along Ledi Road.


Balmoral by Northcare Reviews (7)

9.1

Balmoral by Northcare has a Review Score of 9.1 (9.135) out of 10, based on 7 reviews in the last 2 years. Over all time Balmoral by Northcare has 7 reviews.

Overall Experience

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Review from Fiona M (Niece of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the perfect nursing home for my aunt started with one phone call. Such a friendly voice answered the phone and a visit was arranged. Two days later my aunt was visited in hospital by one of the senior staff which was lovely. I had 3 criteria visiting nursing homes. The smell; how cared for and
happy the residents looked; how engaged and communicative the staff were. The Balmoral exceeded my expectations and we had chosen her new home! Within 10 days, my aunt had moved from hospital to the Balmoral and has been so happy and settled there from day one. We were welcomed with afternoon tea and kindness and lots of laughter. All staff have shown such care, compassion and encouragement for joining in all the fun and varied activities which are twice a day! It's amazing. The Leadership and their visibility and involvement with staff, residents and visitors is the key to this incredible care home. Whatever you ask, it's like a magic wand, its done! Always done with smiles.

Reply from Kirsty Summers, Northcare at Balmoral by Northcare

Thank you for this lovely review Fiona. I am so pleased to hear that you are happy with the care and that your aunt has settled in well and is enjoying her time with us and all of the wonderful activities at the Balmoral. This means a lot to us. I will share this with the full staff team.


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Review from Margaret C (Wife of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In February this year, my husband required full time care, having a long term terminal illness and dementia. We assessed several care homes, and found Balmoral to be the best for us. We are very happy with the care and attention he receives from all of the staff.
The staff make everyone very welcome
and they know all the regular visitors by name. All are made to feel very welcome in Balmoral.
Due to his condition, my husband has had several hospital visits. He is always accompanied by a member of staff who stays with him and brings him back.
He has settled in well and enjoys the facilities and activities in Balmoral.

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Thank you for this lovely review. I am so pleased to hear that you are happy with the care and that your husband has settled in well and enjoys the facilities and activities at Balmoral. I will share this with the full staff team.


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Review from Elaine M (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Balmoral are amazing. My father was previously a resident in another Northcare Home and when it came time for my mother to also need care for Alzheimer's, it was wonderful that all our family were remembered by the owners, manager and many of the staff. The transition to
care was difficult for my mother to accept but her individual and challenging needs have been met with kindness, compassion, professionalism and endless patience over the last eight months. That care extends to family members too as we navigate our emotions at this time.
I receive regular updates and can talk to staff anytime I need. The facilities and activities are of a very high standard, with my mother gradually coming round to participation. It is incredibly reassuring that my mother is safe and well, thanks to every single member of staff in every role.

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Thank you so much for your lovely review. It is so nice to hear that you feel your mum's needs are being well met at Balmoral. It is also great to get such nice feedback about the team and their communication. I will share this with the staff.


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Review from K S (Nephew of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be delighted with the care my aunt is receiving at Balmoral Care Home. She is as happy as she can be - as a frail 90-year-old - and, more importantly, safe. I have always been impressed by the extent of communication between staff at the home and myself: I'm the Power of Attorney. And
the hospitality staff are just brilliant: it's lovely to be offered a glass of wine when I'm visiting!

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Hi, thank you for your kind feedback, the whole team will be pleased to hear this. I am delighted that you feel your Aunt is happy and safe in her home here. I am also glad that you are happy with the level of communication and that you feel welcome when visiting.


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Review from A M (Friend of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with a heavy heart that I found myself in the position of finding a care home for a very dear, elderly friend, who has no family.
My spirits were lifted when I entered Balmoral.
The airy atmosphere throughout, and the beautifully appointed interior made me feel less anxious.
On a comprehensive
tour, I was able to see the amazing facilities. Meeting the staff, further confirmed my confidence in the high standard of care.
I felt an abundance of kindness flowing from every member of staff.
My friend has now been a resident at Balmoral for over one month and my expectations have become reality.
As a regular visitor now I am able to appreciate the excellent visiting facilities
The stunning brasserie coffee shop provides the perfect environment for visits.
I have also discovered the splendid range of activities. Recently there was a showing of a romance film in-house cinema which my friend loved.
I am so glad I found Balmoral.

Reply from Abbie Whitecross, Care Home Manager at Balmoral by Northcare

Thank you for your kind review. We are glad that your friend is settling into his new home at Balmoral. It is lovely to hear how kind you have found our staff team and that you feel welcome when visiting. I will share this feedback with the team at Balmoral.


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Review from P K (Wife of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in this home for twelve months and we have been more than happy with the medical and social care he has received. The staff are all committed to giving residents the best quality of life. There are many social events and facilities to support these. Top quality.

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Review from Lynn S (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very difficult time I had to identify somewhere for my relative to go after a lengthy hospital stay. On contacting the home the care manager arranged a visit. During the visit we were shown around and met with staff and other residents. We have all got to know each other over the past few months.
The staff on Braemar Suite are excellent they understand my relative's needs and I am reassured that she is being looked after to a very high standard. The senior staff are always available to talk through care plan and offer reassurance. The activities that are put on are varied and recently all residents and staff enjoyed a BBQ. All staff at Balmoral are professional and friendly from the minute you meet the receptionists to the housekeeping and catering staff they are all keen to support and make individuals stay as comfortable as possible.

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Current Review Score: 9.1 (9.135)

Overview of Review Score

The Review Score of 9.1 (9.135) out of 10 for Balmoral by Northcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Balmoral by Northcare is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) ) ÷ 83 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.207 Points relating to the number of positive Reviews for Balmoral by Northcare is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 7 Positive Reviews ÷ 13.8 = 0.507

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Nov 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Abbie

Abbie Whitecross

Job Title: Care Home Manager

Joined: 2023

Abbie is an experienced and compassionate Care Home Manager dedicated to providing high-quality care and ensuring the well-being of residents. Abbie studied at the Glasgow Caledonian University and has an Honours Degree in Nursing Studies. She Qualified in 2016 and has 9 years of experience in the healthcare sector. Abbie Specialises in Elderly nursing care, This is something that she has always enjoyed. She loves having the opportunity to get to know so many wonderful, interesting people and help tailor care that fits with their needs. She started her career with Northcare as a staff nurse at Rosaburn House and has progressed to the Home Manager position at the Balmoral in May 2023.

As a skilled leader, Abbie oversees all aspects of care home operations, including staff management, regulatory compliance, and financial oversight. She is committed to creating a warm and supportive environment where residents feel safe, valued, and engaged in daily life.

With a passion for excellence, Abbie works closely with families, healthcare professionals, and the wider community to continuously improve services and uphold the highest standards of care. Their dedication to compassion, dignity, and respect ensures that every resident receives the personalised support they deserve.

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Joel

Joel Maronda

Job Title: Deputy Manger

Joined: 2021

In 2013, Joel graduated from the Oxford Brooks University as a Mental Health Nurse. Since qualifying, driven by a passion for caring for the elderly, particularly those living with dementia, Joel has dedicated his career to working in care homes, leveraging his knowledge and experience to hold various roles, including Charge Nurse and Deputy Manager.

In November 2021, Joel joined the Northcare team as a Clinical Lead and transitioned to the role of Deputy Manager at our sister home Clarkston House in April 2023 before transferring to Balmoral by Northcare in January 2025. This position has provided Joel with opportunities to continue learning and developing new skills while focusing on supporting the team to deliver exceptional person-centred care.

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Nicole

Nicole Stewart

Job Title: Unit Manager

Joined: 2014

Nicole has been with Northcare since 2014, Progressing from Care Assistant to Senior Care Assistant to her current position as Unit Manager in Balmoral Care Home.

Nicole has great pride and commitment to her unit, both in the hard-working, caring staff and for the residents who call it home. As the Unit Manager at The Balmoral Care Home, she brings over 10 years of experience in health and social care. In this role, she oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment.

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Martin

Martin McKee

Job Title: Executive Chef

Joined: 2019

Martin has worked with Northcare since 2019 and brings a wealth of knowledge to his kitchen team.

Developing menus for our special events throughout the year and ensuring client feedback on the menu is taken on board.

Martin has introduced monthly residents' masterclasses and food-tasting sessions.

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Laura

Laura Alonso

Job Title: Head of Hospitality

Joined: 2022

Laura has been the Head of Hospitality at Northcare since 2022.

Laura is passionate about providing excellent customer service, Always ensuring that our residents receive the best possible experience. She enjoy's building strong relationships with our residents and works closely with the kitchen team to ensure excellent service at all times. One of her favourite moments is when we organize large events that bring together families and their loved ones. It's incredibly rewarding for me to be part of those special moments. Since joining Northcare, I have loved my role and the opportunity to create a welcoming and high-quality environment for our residents

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Louise

Louise McCartney

Job Title: Hairdresser

Joined: 2022

At The Balmoral we are happy to have Louise as our Head of Hairdressing since we know how important it is to feel and look your best. Louise delivers remarkable talents and a caring touch to every visit. She has over 25 years of hairdressing expertise and a passion for working with elderly clientele.

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Kirsty Summers

Job Title: Front of House Manager

Joined: 2025

Kirsty is a dedicated sales professional and front-of-house manager with extensive experience in the care home industry. Working internationally and having lived and worked in Edinburgh, Dubai, Abu Dhabi, Kuwait and London, she then took up the position as front of house manager for Northcare. With a strong background in customer service, business development, and resident relations, Kirsty excels at creating welcoming environments while driving occupancy growth within the home.

As a front-of-house manager, Kirsty is the first point of contact for residents, families, and visitors, ensuring a warm and professional experience from the moment they step into the care home. Her expertise in handling enquiries, coordinating tours, and managing administrative tasks helps streamline operations and maintain a high standard of service.

Passionate about senior living and customer satisfaction, Kirsty is committed to fostering a positive atmosphere where residents feel at home, families feel reassured, and the business continues to thrive.

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Rebecca Stevenson

Job Title: Floors Manager

Joined: 2018

As the Floor Manager at The Balmoral, Rebecca brings over 8 years of experience in health and social care, specializing in elderly and dementia care. Rebecca graduated from UWS with a business degree and worked her way from care assistant to her role as floors manager in 2022. Her role Involves overseeing daily operations on the floor, ensuring that the residents receive compassionate, person-centered care in a safe and nurturing environment.

Rebecca leads a dedicated team of care professionals, focusing on staff development through continuous training and mentorship. By fostering open communication and a supportive culture, She aim’s to empower her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.

Her responsibilities include coordinating with healthcare professionals, managing care plans, and implementing safety protocols to maintain compliance with national care standards. Rebecca is committed to enhancing the quality of life for our residents by promoting dignity, respect, and independence.

Passionate about continuous improvement, She stay’s ahead of the latest developments in care practices and strives to integrate innovative solutions that benefit both residents and staff. Rebecca’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands.

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Lynn McDowell

Job Title: Unit Manager

Joined: 2018

Lynn Started working as a part time Care Assistant in Lindsayfield Lodge in March 2018. She progressed to a Senior Carer in November 2023. and has since been promoted to Unit Manager at Balmoral in August 2024. As the Unit Manager, Lynn brings over 7 years of experience in health and social care and oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment. "I feel my job is so rewarding as I am able to provide a high level of care to each resident and support them on a daily basis."

"I completed a HNC/HND business administration course at college after leaving school but decided to have a go at caring in March 2018, at first, I wasn't sure if I would be able to do the job but look at the progress, I have made within the 7 years I have been with Northcare. This is down to the support and encouragement from the company and the staff that I worked with that allowed me to be where I am today."

Leading a dedicated team of nursing and care professionals, emphasising staff development through continuous training and mentorship. By fostering open communication and a supportive culture, she empowers her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.

Lynn take’s pride in her work and tries to achieve the best she can each day. Passionate about continuous improvement, Lynn’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands and are being well looked after.

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Frequently Asked Questions about Balmoral by Northcare

What types of Care is Balmoral by Northcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Balmoral by Northcare provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Balmoral by Northcare have?

There are 69 Single Rooms.

What are the Facilities & Services at Balmoral by Northcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Balmoral by Northcare to the centre of Glasgow?

3.6 mile(s) as the crow flies, distance by road may be significantly further.