Kingston Rehabilitation Centre

36 Beaufort Road, Kingston upon Thames KT1 2TQ
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9.3 15 Reviews
  • Kingston Rehabilitation Centre, Kingston upon Thames
Kingston Rehabilitation Centre is located in the heart of Kingston, Surrey. This purpose-built centre offers residential and outpatient neurological and orthopaedic care.

This care centre accommodates individuals requiring specialist nursing and tracheostomy care, long-term management of complex neurodisability and rehabilitation of a variety of neurological conditions, including Parkinson's Disease and Multiple Sclerosis. Health professionals specialising in a range of medical fields are always available to suit individual needs.

The centre has also introduced orthopaedic rehabilitation with a specialism of hip and knee surgery and post-surgical respite convalescent care.

Kingston Rehabilitation Centre has 36 bedrooms, all with en-suite facilities. It is wheelchair accessible throughout and has lifts to access all floors. Residents can enjoy the use of a lounge and dining facilities, and are encouraged to make use of the lovely courtyard and garden area.

Therapy facilities include a fully equipped therapy gym, 3 treatment rooms, an occupational therapy assessment kitchen and a hydrotherapy pool. The centre also offers breakfast in the morning, and two home-cooked main meals during the day.

Residents can also enjoy a range of entertainment facilities, including a Cinema Room and television points. Just a 10 minute walk from the town centre, Kingston Rehab Centre is also close to nearby shops and public transport.

Snacks and refreshments are available throughout the day and the evening, upon request.

Residents have a good selection of menu choices for each meal, and the chef can cater to special diets - whether that's for medical, religious or preferential reasons.

Above all, the skilled caregivers at Kingston Rehab Centre share the mutual goal of delivering high-quality, person-centred care that strives to meet the most intricate of individual needs.

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Care Provided by Kingston Rehabilitation Centre

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Rohana King (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingston Rehabilitation Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,750
    • Self-Funded Nursing Care from £2,750
  • (these prices are only a guideline, please contact Kingston Rehabilitation Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingston Rehabilitation Centre Reviews (15)

9.3

Kingston Rehabilitation Centre has a Review Score of 9.3 (9.259) out of 10, based on 8 reviews in the last 2 years. Over all time Kingston Rehabilitation Centre has 15 reviews.

Overall Experience

  • 13
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Review from M Z (Husband of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Thank God my relationship with the rehab centre has miraculously changed for the better and I am most grateful that I am at last being treated with dignity and respect - I feel that I am being listened to and this has reduced my stress and anxiety. Please keep me informed about my wife's health and
welfare and kindly contact me immediately if any changes occur. The challenge is family relationships and meeting the faith aspirations of the husband with his wife's family. Thank you very much indeed for listening and supporting me.

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Review from M A (Regular Volunteer) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingston Rehabilitation Centre truly goes above and beyond to make residents feel at home. The staff take time to understand each client and their families, listening closely to their needs to provide personalised care that really makes a difference. Every client is treated with dignity and respect.
The on-site amenities, like the physio and film room, enhance clients' well-being and every space-whether it's a shared area or a private room-is kept spotless and inviting. Beyond providing excellent care, the team focuses on making each day enjoyable. No matter how busy things get, they're always willing to pause for a chat or organise fun activities like games and arts and crafts. This dedication to creating a vibrant community is something the residents often praise. It's clear that the staff genuinely care about each client's comfort, happiness, and overall well-being.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you for your lovely review, I will pass this onto all of the staff. We really appreciate your visit to our home and spending time with our residents. It was a pleasure to host you and you are welcome back any time.


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Review from Louise W (Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Welcoming. Friendly and approachable and caring and that is all members of staff. Lovely comfortable rooms with ensuite wet rooms. Nothing is too much trouble ~ everybody always goes above and beyond.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for your lovely review, I will pass this onto the team.


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Review from Rhoda M (Partner of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner stayed here for nine weeks after breaking his left femur. We really enjoyed the time we spent there. The staff especially the carers were brilliant as were the physio and occupational therapists. The room was very comfortable and quiet with a lovely view of the garden. This was just what
he needed after a week in an NHS ward following his operation. His mobility has improved vastly from when he first arrived. He is taking much positivity from this now that he has returned home.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for your lovely review, I will pass this on to the team.


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Review from J T (Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some weeks ago I broke my left femur and spent some weeks in hospital. I then came here for almost two weeks and have had great care that was both therapeutic from physio nurses and physical care provided from all household staff.

Reply from Rebecca Page, - at Kingston Rehabilitation Centre

Thank you for your lovely feedback; we will share this with our teams. We wish you all the very best!


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Review from M G (Mother of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter arrived to Kingston Rehabilitation Centre November 2022 with complicated brain injuries. She was given 1.1 care with one member of care for two weeks, and due to this managed to adapt and most importantly feel safe. Within the last 18 months my daughter has achieved and exceeded her rehabilitation
and mental health goals. The management support is open and the care from staff on all levels is extremely personable. My only slight issue is staff turnover within rehabilitation team, however staff re employed are always professional and caring. As a parent in an extremely vulnerable position I and my husband feel extremely blessed with the care KRC has given our daughter and most importantly appreciate the family environment KRC have. The nursing team are wonderful as are the care staff highly qualified. One irritation is that the GP is not always efficient.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for the lovely review. I will pass your feedback on to our team. It has been a pleasure and an honour to care for your daughter, and to witness her exceeding her goals. It has been a long journey for her and she should be very proud of what she has managed to achieve during her stay with us.


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Review from T L (Respite Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff amazing, always, and my walking came along so well when I was there. The work they did on my stair walking in particular made it so easy to transition to life at home. The physio team and their assistants were first class, look forward to seeing them all again.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you very much for the lovely feedback. We are so glad you found your stay with us so beneficial and we wish you all the luck now you are home. Keep up the good work with the stairs!


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Review from Owen H (Respite Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the pleasure of staying at Kingston Rehabilitation Centre over the April period and the progress that I was able to make both mentally and physically I couldn't have done without the amazing team. All of the staff there were absolutely amazing and beyond welcoming they were all willing
to help with any questions I had or even to take 10 minutes from their busy day to just have a chat and make me feel at home.
I can't stress enough how much of a benefit it was to me to stay at a place like here. I was able to learn so much and they truly set you up with all the knowledge to head home and continue on your recovery.
Big thank you to all the staff, I couldn't recommend this place enough.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you Owen for such wonderful feedback, we are so glad your stay with us was such a positive experience. It was a pleasure having you stay with us and we wish you all the best of luck in the future as you continue your rehabilitation.


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Review from D W (Husband of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, the staff at Kingston Rehabilitation Centre were friendly professional helpful and fully committed to my wife. The multidisciplinary team were happy to involve me in their regular assessments of how my wife's recovery was progressing.

Reply from Rebecca Page, Quality Assurance Manager at Kingston Rehabilitation Centre

Thank you very much for taking the time to write this lovely review. It has been an absolute pleasure to support your wife and we wish her the very best for the future. I shall pass your kind words on to the team. Best wishes from us all at Kingston Rehab Centre.


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Review from F A (Mother of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the staff are great, friendly, happy to help, have great interaction with the people who are residing there and seem to enjoy what they are doing.
Others, however, although they may be polite and friendly it seems like they don’t want to be there and when asking them to help seems as if it’s
an inconvenience.
Needs improvements in certain areas.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you for your review, I am pleased that you are happy with most of our staff. We are constantly endeavouring to improve and your feedback is gratefully received.


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Review from S R (Respite Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy with the friendliness and welcome I received during my stay, from the cleaners to the nurses, from the physios to the carers, everyone was extremely nice. It felt comfortable having my room cleaned and maintained daily, I really appreciated this.
I really enjoyed the salmon with
hollandaise sauce dish, and desserts throughout the week, but would've liked to have had a bit more variety in the food offerings. I found the kitchen staff were on hand to accommodate as best they could. The option to order a bigger variety of snacks and drinks after kitchen opening hours would've been helpful.
Also, with my injuries, a more supportive mattress would've been better during my stay. Overall, I'm very pleased with the treatment and hospitality I had throughout. Thanks to all who were a part of my stay!

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for your review, we are so pleased your stay with us was a positive experience. We are always endeavouring to improve our service so are grateful for your feedback.
It was a pleasure having you with us here at Kingston Rehab Centre and we all wish you the best for your continued rehabilitation.


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Review from D G (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive when I left hospital and was transferred to Kingston Rehabilitation Centre but from day one I was treated with patience and kindness from all the staff. The physios and occupational therapists were brilliant and really helped me progress with my recovery. My experience was a positive
one.
I return to the centre once a week for hydrotherapy and always receive a warm welcome from the staff which is lovely. I would recommend the centre to anyone.

Reply from Rohana King, Manager at Kingston Rehabilitation Centre

Thank you so much for your lovely feedback. It was our pleasure assisting you with your rehabilitation and we are always pleased when you return for your hydrotherapy and see how much you have improved.


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Review from Tina C (Daughter-in-law of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent 3 weeks in the Kingston Rehabilitation Centre after a compression fracture - she received excellent care and had a very positive experience.
The team are lovely and very caring, the managers are excellent and went above and beyond to help her both while she was in the centre
and following discharge back home.
She was initially upset at having to leave her own home but the team dealt with this beautifully.
She didn't engage in group activities for the first 2 weeks and preferred to eat alone but this wasn't for lack of encouragement from the team.
She had daily physio which was excellent in restoring her mobility and confidence - occupational therapy input was also very helpful, including a home assessment.
She needed to attend the leg ulcer clinic while there and one of the centre's nurses went with her - this was very helpful.
Room facilities are great and meals OK - more brown bread and fresh fruit would have been good, but she loved the chocolate desserts!
Thanks for your excellent care!

Reply from Rebecca Page, Regional Manager at Kingston Rehabilitation Centre

Thank you for your lovely feedback, it was an absolute pleasure to support your mother-in-law during her stay here and beyond. I will share your kind words with the team who cared for her.
I also note your points around the fresh fruit; I am very pleased she enjoyed the choccie puddings!
Very best wishes from all the team at Kingston Rehab


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Review from Lynn S (Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how caring and professional all the staff are from management, nurses, carers to the cleaning and support staff. Everyone is encouraging, friendly and all know your name. The contact prior to admission was good. The rooms are comfortable and of a good size. I have used the gym and
hydrotherapy pool during my rehab and both are excellent.

Reply from Yvonne Tsiga, Acting Manager at Kingston Rehabilitation Centre

We appreciate your feedback and the team at Kingston Rehabilitation Centre wish you all the best in your continued recovery.


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Review from Catherine O (Respite Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My time at Kingston Rehab was enjoyable. The management and staff encouraged me to stay positive in a daily routine. The activities were good. I would have liked more. I am very happy with my care that I received.

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Current Review Score: 9.3 (9.259)

Overview of Review Score

The Review Score of 9.3 (9.259) out of 10 for Kingston Rehabilitation Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Kingston Rehabilitation Centre is calculated as follows: ( (70 Excellents x 5) + (7 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 92 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.672 Points relating to the number of positive Reviews for Kingston Rehabilitation Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 7 Positive Reviews ÷ 7.2 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Rohana King

Job Title: Registered Manager

At Kingston, we strive to always provide the highest standard of rehabilitation care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at Kingston a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


Frequently Asked Questions about Kingston Rehabilitation Centre

What types of Care is Kingston Rehabilitation Centre registered for?

Older Person Care, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingston Rehabilitation Centre provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Kingston Rehabilitation Centre have?

There are 36 Single Rooms.

What are the Facilities & Services at Kingston Rehabilitation Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingston Rehabilitation Centre to the centre of Kingston upon Thames?

0.7 mile(s) as the crow flies, distance by road may be significantly further.