At Tanglewood care homes, no set visiting hours, and believe guests should be welcome at any time.
Beeston Rise offers its own private car park for visitors.
Beeston Rise has a Review Score of 9.8 (9.759) out of 10, based on 22 reviews in the last 2 years. Over all time Beeston Rise has 22 reviews.
Review from Mary A (Resident) published on 1 November 2024
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Reply from Alicia Bradon, Sales Manager at Beeston Rise
Thank you for your wonderful feedback! We're so pleased to hear that you enjoyed the outing and had a great time with us. It's always our goal to create enjoyable and well-organised experiences and it's fantastic to know we met that mark for you. We look forward to seeing you at more events soon!
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Review from Karen A (Daughter of Resident) published on 21 October 2024
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Reply from Alicia Bradon, Sales Manager at Beeston Rise
Thank you so much for your kind words! We're delighted to hear that your mum and dad are feeling comfortable and happy since moving to Beeston Rise. Knowing that you feel reassured about their safety and care on multiple levels means the world to us. It's also wonderful that they're able to socialise and engage in ways they haven't been able to for years. If there's ever anything else we can do to support them, please don't hesitate to reach out!
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Review from David K (Husband of Resident) published on 3 July 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you so much for your wonderful review. We're delighted to hear that you find our team extremely friendly and welcoming to both residents and visitors. It's great to know that you appreciate the availability of drinks and the homely atmosphere of our premises. We're also pleased that you find the rooms well-appointed and comfortable, with lovely en-suites. Your endorsement of our home for both respite care and as a permanent residence means a lot to us. If you have any further feedback or need anything in the future, please don't hesitate to reach out.
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Review from Jennifer M (Sister of Resident) published on 14 May 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you for your detailed review of Beeston Rise! We're thrilled to hear that you found our facility spacious, well-lit, and inviting. It's wonderful to know that you appreciated the cheerful decor, comfortable furniture, and interesting wall art. We're glad to hear that your sister's bedroom met her needs with plenty of space for personal items and a comfortable bed. Providing a homely atmosphere where residents can display family photos and feel at ease is a top priority for us. Your comparison to other care homes in Ludlow is humbling, and we're honoured to hear that you found Beeston Rise to be exceptionally welcoming. We're committed to maintaining our high standards of care and hospitality, and your feedback motivates us to continue striving for excellence. Thank you for choosing Beeston Rise.
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Review from Jon B (Son of Resident) published on 3 April 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you so much for taking the time to share your experience with us! We're incredibly grateful for your kind words and thrilled to hear that your visit exceeded your expectations. Providing a warm and welcoming environment for both our residents and their loved ones is of utmost importance to us, and we're delighted that you found our team to be friendly, caring, and attentive. It's understandable to have concerns about transitioning a loved one into a care home, but we're glad to have been able to provide you with peace of mind regarding your mother's well-being. We strive to create a positive and supportive atmosphere where residents can thrive, and it means a lot to us to hear that your mum is in safe and caring hands. We truly appreciate your recognition of our team's hard work and dedication.
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Review from S W (Son of Resident) published on 3 April 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you for sharing your feedback with us! We're delighted to hear that your experience with Beeston Rise has been positive so far. It's wonderful to know that you find the team attentive to both your parents and yourselves. Ensuring that residents and their families feel supported and well-cared for is our top priority. We're glad you appreciate the high standard of our facilities. We strive to create a comfortable and inviting environment for all residents. As for activities, we understand that participation may take time to adjust to, but we're confident that our diverse range of activities will cater to their interests and preferences once they get settled in. Thank you again for entrusting us with their care.
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Review from S H (Son of Resident) published on 14 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you for taking the time to share your experience with us. We're pleased to hear that your mother has been looked after very well since her arrival at Beeston Rise. Settling into a new environment can take time, but we're glad to hear that she seems to be slowly adjusting. Our dedicated team works tirelessly to provide compassionate and supportive care to all residents, and we're grateful for your kind words about their excellence and kindness. Thank you for entrusting us with your mother's care.
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Review from F A (Resident) published on 1 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you for sharing your experience with us. We're delighted to hear that you find the overall management at our facility to be excellent and that you feel comfortable as a lifelong resident.
Ensuring our residents' well-being and satisfaction is our top priority, and it's heartening to know that our team are attentive listeners who take your concerns seriously. We strive to address any complaints promptly and with transparency, providing suitable explanations along with appropriate actions to resolve them.
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Review from Lindsey J (Daughter of Resident) published on 22 February 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you immensely for your heartfelt review. We are deeply touched by your kind words and are thrilled to hear that your mother has received such exceptional care and attention from every member of our team at Beeston Rise.
Ensuring a warm and welcoming atmosphere for our residents is of paramount importance to us and we are delighted that every interaction, from the initial greeting at the main door to the laundry services, has been met with kindness and professionalism. Your recognition of the efforts of our entire team truly means the world to us.
We are also glad to hear that your mother has been able to enjoy a variety of engaging experiences during her time with us. Providing stimulating activities and experiences tailored to the interests of our residents is something we are deeply committed to and we are pleased to hear that your mother has been able to participate in such activities.
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Review from M B (Granddaughter of Resident) published on 20 February 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
We're incredibly grateful for your glowing review of Beeston Rise! It brings us immense joy to hear that you've had such a positive experience with our team and facilities. Providing exceptional care and ensuring our residents feel supported is our top priority and we're thrilled that our team have been friendly, approachable and accommodating to your needs. We take great pride in offering a wide variety of activities to cater to everyone's interests and we're delighted that you've found them amazing and varied. Maintaining a well-kept environment is essential to us and we're glad that you find Beeston Rise to be a lovely place to be and visit. Thank you for your kind words and for entrusting us with your care.
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Review from David R (Son of Resident) published on 5 February 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you for sharing your experience and providing such a valuable review about Beeston Rise. We understand how challenging the decision to transition to residential care can be, especially when it involves a change from the comfort of one's family home.
It's heartening to hear that, despite initial reservations, your mother is happy and settling well into Beeston Rise. Creating a positive and welcoming environment for our residents is our top priority, and we are delighted that the team have made both your mother and your family feel so welcome.
Thank you again for entrusting us with your mother's care.
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Review from Nicola W (Daughter of Resident) published on 31 January 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
We deeply appreciate you taking the time to share your experience at Beeston Rise. Our team is dedicated to providing the highest level of care, and we're grateful for your positive feedback regarding the efficiency of the move, the cleanliness of the rooms, and the helpfulness of our team.
It warms our hearts to know that you find the individual rooms spacious and that our team goes above and beyond to assist. We understand the importance of creating a comfortable environment, and we're pleased to hear that our various facilities, including the hair salon, bar room, and cinema, have contributed to the well-being of your mother.
Your kind words mean a great deal to us, and we are truly honoured to have your mother at Beeston Rise.
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Review from Sue W (Daughter of Resident) published on 11 January 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
What a heartwarming experience to share! We're thrilled to hear that you and your father had such a wonderful Christmas Day at Beeston Rise. The team's welcoming and friendly demeanour, along with the thoughtful gesture of providing Christmas gifts and capturing special moments through photos, truly adds to the festive spirit.
It's fantastic to know that the delicious three-course meal prepared by the talented chef was enjoyed by everyone. The superb service from the staff, accompanied by a lovely glass of wine, must have made the occasion even more special.
Thank you for sharing your positive experience and we appreciate your kind words about the team at Beeston Rise.
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Review from Jacky B (Daughter of Resident) published on 8 January 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
We deeply appreciate your positive feedback and are grateful for the opportunity to provide care for your father at Beeston Rise. It's heartening to know that despite initial reluctance, he has found contentment in his new home.
Ensuring the comfort and well-being of our residents is a top priority, and we're thrilled to hear that your father's bedroom has been carefully adapted to meet his needs. The well-furnished and relaxing common areas, including dining and lounges, are designed to create a homely atmosphere for everyone.
Our culinary team takes pride in serving freshly cooked meals, and we're delighted to learn that your father enjoys the variety of food options available. It's also wonderful to hear that he has formed connections and actively engaged in activities.
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Review from S H (Wife of Resident) published on 11 December 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you for your positive feedback! We're thrilled to hear that you've experienced excellent care and assistance at our care home. Providing top-notch care is our priority, and your acknowledgement is truly appreciated.
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Review from Steve G (Son of Resident) published on 28 November 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you so much for taking the time to share your positive experience at Beeston Rise. We are thrilled to hear that you found our team to be friendly, courteous, competent, and helpful. Our team, including the front-office staff, is dedicated to creating a warm and welcoming environment for both residents and their families.
We appreciate your understanding that Beeston Rise is still in its early days, and we want to assure you that we are committed to maintaining the high standards that have impressed you so far. As the number of residents increases, we are continuously working to ensure that everyone receives exceptional care and attention.
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Review from Anna F (Daughter of Resident) published on 13 November 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you so much for sharing your overwhelmingly positive experience with us. Your kind words bring immense joy to our hearts and underscore the dedication and passion our team invests in providing the best possible care for all our residents. Your acknowledgement of our staff as "totally amazing" is deeply appreciated. Our team is committed to the well-being of our residents and maintaining open lines of communication with their families. We understand the importance of keeping families informed and involved in their loved one's care journey.
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Review from D Y (Daughter of Resident) published on 2 November 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you for your review! We're delighted to hear that you enjoyed our breakfast, lunch and dinner options. We strive to offer a diverse and delicious menu to cater to our residents' preferences. Your positive feedback is greatly appreciated.
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Review from M G (Niece of Resident) published on 27 October 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you for taking the time to share your wonderful feedback about Beeston Rise Care Home. We are thrilled to hear about your relative's positive experience during their six weeks here. We appreciate your kind words about our approachable and helpful management team. Their commitment to ensuring everything is just right is commendable. We're excited that your relative is settling in well and enjoying the food, as well as the company of both the staff and other residents in our luxury lounge areas. We're certain they'll have a fantastic time watching films in our soon-to-be-open cinema.
Your feedback means a lot to us, and we're here to provide the best care and experiences for your relative.
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Review from D A (Relative of Resident) published on 16 October 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Beeston Rise
Thank you so much for your lovely review. We are very proud of our home and our team, they work incredibly hard to provide a wonderful community for our residents. We look forward to sharing your review with them.
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The Review Score of 9.8 (9.759) out of 10 for Beeston Rise is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.759 for Beeston Rise is calculated as follows: ( (206 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 261 Ratings = 4.759
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Beeston Rise is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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