Ample parking is provided in the grounds.
Belvedere Manor has a Review Score of 9.9 (9.886) out of 10, based on 17 reviews in the last 2 years. Over all time Belvedere Manor has 122 reviews.
Review from Violet F (Respite Resident) assisted by family/friend published on 26 March 2024
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Reply from Gill Towers, Home Manager at Belvedere Manor
I am so pleased that you enjoyed your stay and that your experience with us was really positive. I will pass on your lovely feedback to the staff in the home.
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Review from H B (Brother of Resident) published on 11 March 2024
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you for your great feedback; our catering team try their best to prepare fresh and tasty food on site. Our activity team work hard to provide a varied programme to suit all interests. I will pass your comments on to the team.
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Review from Julie B (Daughter of Resident) published on 1 March 2024
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for your amazing feedback, it is fabulous to know we are providing this high level of service. I will pass on your review to the staff team.
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Review from Lisa J (Niece of Resident) published on 16 February 2024
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for your feedback, it is much appreciated. I will feed your review back to the care team. It is fabulous to know we are reaching this standard of service for our residents and their loved ones.
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Review from Elizabeth G (Wife of Resident) published on 16 February 2024
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for the lovely feedback, I will pass this on to the care team. Your continued support is very much appreciated.
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Review from G G (Husband of Resident) published on 16 February 2024
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for your kind words, I will pass your feedback to the care team. Thank you for your continued support in the home.
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Review from Keighley G (Niece of Resident) published on 12 February 2024
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Reply from Gill Towers, Home Manager at Belvedere Manor
Many thanks for your lovely feedback, I will share this with the care team. It is much appreciated.
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Review from R N (Regular Volunteer) published on 6 February 2024
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you for your kind words, we appreciate your help so much as a volunteer and the contribution you make to our team is very valuable.
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Review from Susan S (Wife of Resident) published on 31 January 2024
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for the wonderful review. I have shared this with them, thank you for taking the time to share your thoughts, it is much appreciated.
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Review from A D (Daughter-in-law of Resident) published on 11 September 2023
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for this fabulous review, I will pass on your comments to the team. It is much appreciated.
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Review from T S (Daughter of Resident) published on 4 August 2023
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you for your encouraging words, it is lovely to know we are providing a great service. I will pass on your comments to the staff team.
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Review from A C (Niece of Resident) published on 5 July 2023
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for your kind words, what lovely feedback. I will pass on your positive feedback to the staff team.
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Review from C W (Daughter of Resident) published on 9 June 2023
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for your kind words. It is so good to know we are providing a service that you are happy with. I will pass on your comments to the staff team.
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Review from Karen W (Daughter of Resident) published on 30 May 2023
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for your lovely comments. It’s great to see our relatives and friends joining in with activities. I will pass on your positive comments to the staff team.
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Review from Kenneth C (Son of Resident) published on 30 May 2023
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for your positive feedback, it's fantastic to know that we are providing a good service. I will pass on your great comments to the staff team.
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Review from L M (Daughter of Resident) published on 30 May 2023
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you for your positive comments and we are so pleased you enjoyed Christmas lunch. I will pass on your lovely comments to the staff team.
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Review from Jane Y (Daughter of Resident) published on 26 May 2023
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you so much for your lovely comments. I will pass your kind words on to the staff team.
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Review from Joan D (Respite Resident) assisted by family/friend published on 15 November 2022
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Reply from Gillian Towers, Home Manager at Belvedere Manor
Thank you so much for your positive feedback and kind words. I will ensure that your lovely comments are passed back to the team.
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Review from Dorothy D (Next of Kin) published on 10 June 2022
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Reply from Gillian Towers, Home Manager at Belvedere Manor
Thank you for your kind words; I will pass these on to the team.
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Review from Y B (Daughter of Resident) published on 6 June 2022
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Reply from Gill Towers, Home Manager at Belvedere Manor
Thank you for your kind words. I am so pleased that you are happy with the service. I will pass on your feedback to the team, and it is much appreciated.
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The Review Score of 9.9 (9.886) out of 10 for Belvedere Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Belvedere Manor is calculated as follows: ( (182 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 202 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belvedere Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2019
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