Ample parking is provided in the grounds.
Belvedere Manor has a Review Score of 9.9 (9.886) out of 10, based on 17 reviews in the last 2 years. Over all time Belvedere Manor has 122 reviews.
Review from K C (Son of Resident) published on 22 June 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your lovely review. I am delighted that you feel we have a fantastic bunch of people; I absolutely agree. I am glad you enjoyed your recent visit and I will share your kind words with the team.
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Review from M B (Son of Resident) published on 18 June 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your review. I am delighted that you feel your mother has come through the pandemic so well. We have tried very hard to keep our residents safe and well. It is also lovely to read that you find our team attentive and caring. I will share your feedback with the team.
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Review from Sue H (Daughter of Resident) published on 7 June 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your wonderful review. I am delighted that you feel our home is so lovely and that we made your mum feel so welcome. We aim to care for your relatives too and also feel you are part of our extended family. I will share your lovely words with the team.
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Review from Alan B (Son of Resident) published on 25 May 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your kind words. We are delighted that you feel you made a good decision for your father to move to Belvedere Manor. I will share your review with the team and I know they will be very pleased.
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Review from M W (Daughter of Resident) published on 21 May 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your review. I am delighted that you found our team to be caring and kind which helped your mother settle quickly. It is rewarding that you would readily recommend Belvedere Manor and I will share your feedback with the team.
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Review from A H (Son of Resident) published on 7 May 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your review. I am delighted that you feel a hard decision turned out to be a good one. Your kind words will be shared with the team and I know they will be very pleased with your feedback.
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Review from M H (Son of Resident) published on 6 May 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your kind comments, this means a lot to our team at Belvedere Manor.
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Review from M N (Son of Resident) published on 28 April 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your kind words, this means a lot to our team at Belvedere Manor. We will pass the feedback on to the team.
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Review from Diane D (Wife of Resident) published on 28 April 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your kind words, this means a lot to our team at Belvedere Manor. We will pass the feedback on to the team.
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Review from J R (Daughter of Resident) published on 8 April 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your very kind words. It has been a difficult year, but we are delighted that you have been happy with our support. I will share your lovely review with my team.
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Review from Karen C (Daughter of Resident) published on 25 March 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you very much for your wonderful review. Feedback such as this means a great deal to us all.
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Review from G B (Son of Resident) published on 9 March 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you so much for this amazing review which means a lot to team Belvedere Manor and it is greatly appreciated.
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Review from D H (Son of Resident) published on 9 February 2021
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your kind words; this means a lot to our team at Belvedere Manor.
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Review from Christine H (Daughter of Resident) published on 22 October 2020
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your feedback, it really matters to us.
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Review from Caroline S (Daughter of Resident) published on 29 July 2020
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Review from John A (Son of Resident) published on 27 July 2020
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you on behalf of our team at Belvedere, your feedback means a lot to us.
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Review from Leslie D (Son of Resident) published on 10 July 2020
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your feedback; it means a lot to us.
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Review from John B (Son of Resident) published on 3 July 2020
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your review. We were delighted to help you during the pandemic.
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Review from Lynne (Daughter of Resident) published on 3 July 2020
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for completing a review for us. I am so glad that you feel confident in our team.
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Review from Matthew B (Husband of Resident) published on 1 July 2020
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your comments, this means a lot to our team.
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The Review Score of 9.9 (9.886) out of 10 for Belvedere Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Belvedere Manor is calculated as follows: ( (182 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 202 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belvedere Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2019
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