Ample parking is provided in the grounds.
Belvedere Manor has a Review Score of 9.9 (9.886) out of 10, based on 17 reviews in the last 2 years. Over all time Belvedere Manor has 122 reviews.
Review from D H (Daughter of Resident) published on 26 June 2019
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Review from Michelle R (Daughter of Resident) published on 21 June 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your very encouraging feedback.
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Review from Catherine J (Daughter of Resident) published on 17 June 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for the very encouraging feedback; the message has been shared with the team.
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Review from Bob C (Husband of Resident) published on 17 June 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your positive feedback; we are very pleased that we have been able to bring quality into your Wife’s life.
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Review from Anthony C (Son of Resident) assisted by family/friend published on 11 June 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your review. I am pleased that we were able to help your Mother.
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Review from S A (Daughter of Resident) published on 11 June 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your review. I will pass on your comments to the staff team.
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Review from S J (Daughter of Resident) published on 24 May 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your feedback. This has been shared with the team and much appreciated that we have made a difference in your mum's care.
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Review from Nicolette H (Daughter-in-law of Resident) published on 23 May 2019
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Review from Sue S (Daughter of Resident) published on 13 May 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your comments on our service as all feedback is very important to our team. Your kind comments will be shared with the staff team.
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Review from Susan W (Daughter of Resident) published on 30 April 2019
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From the initial enquiry to Mum
Mum has been a resident for a month and I can only praise the professionalism and compassion the staff show in dealing with Mum. I have seen a visible improvement in my Mum's sense of well-being and engagement with day to day activities. The care team support her in maintaining her independence and I am welcomed warmly by the care team when I visit. Very happy with Mum's care.
Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your feedback; we are glad that we have made a difference in your mum’s care.
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Review from Ruth H (Daughter of Resident) published on 29 April 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your feedback on our service. This encourages the team to deliver high standards of care to our residents.
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Review from L W (Wife of Resident) published on 24 April 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your very encouraging words as it boosts our staff morale to improve the standards of care every day.
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Review from L H (Daughter of Resident) published on 18 March 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your kind words. It means a lot to our staff team.
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Review from Doreen H (Friend of Resident) published on 22 February 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your feedback. Your comments help our staff team to grow and deliver high standards of care.
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Review from Keith W (Son-in-law of Resident) published on 15 January 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you, your feedback is very much appreciated and very encouraging to our team at Belvedere Manor.
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Review from Wendy W (Daughter of Resident) published on 15 January 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you, your feedback is very much appreciated and very encouraging to our team at Belvedere Manor.
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Review from G B (Daughter of Resident) published on 8 January 2019
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your kind words. They mean a lot to the team.
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Review from Tricia R (Daughter of Resident) published on 28 December 2018
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for your comments, which are really appreciated by all the team at Belvedere Manor.
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Review from Joan I (Wife of Resident) published on 4 December 2018
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you; your comments are very valuable to us.
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Review from Barbara S (Daughter of Resident) published on 28 November 2018
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Reply from Ali Gopaul, Home Manager at Belvedere Manor
Thank you for such positive feedback. This encourages our team to aim for outstanding.
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The Review Score of 9.9 (9.886) out of 10 for Belvedere Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Belvedere Manor is calculated as follows: ( (182 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 202 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belvedere Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Dec 2019
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