Review from Helen C (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience

My Father has been a resident of Parklands for 5 months now and we are delighted by the quality of care and support that he receives. There are always a lot of staff around to ask for help or enquire about his welfare; the team knows him well and understands his care needs.
Dad is very sociable and

joins in with a lot of the activities on offer - 2 of which seem to happen every day. Residents are encouraged by the activity staff to join in and Dad always enjoys the afternoon cakes. It really is like a hotel with care! The housekeeping team has also been very helpful in settling him in and organising the practical things to make his room homely and personal.

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Review from D P (Son of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience

My mum reached her 96th Birthday this month. It’s clear to me that the staff all know her well and tell me about her ‘sleepy days’ when she won’t get up and her lovely smile (most days). I’m confident that she’s well looked after and cared for.

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Review from C S (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience

Mum (90), a resident since March 2021 having moved from another care home. I helped mum choose Parklands, as I had not been able to see mum except through a closed window for 10 months during the pandemic. Parklands were forward thinking in their visiting policy, adapting a downstairs room with outdoor

access. Inevitable covid outbreak status has for the most part been handled with common sense, to enable Essential Caregiver status and visits to family enabled when possible.
The staff here are brilliant and very approachable about all aspects of her care. Mum has mild dementia and they are very used to dealing with all aspects of mum’s mental health. Mum is encouraged to join in the activities and loves going out in the care home minibus. The care home garden is just lovely and mum enjoys popping down to care for ‘her’ flowers. Also, there is a large balcony she has easy access. A gluten-free diet is provided, although not always to mum's taste. Overall excellent standards

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Review from K R (Sister of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience

My sister became a resident when Parklands opened and I continue to be very happy with her care. The staff have recognised and addressed any increasing care needs, they are proactive in dealing with any health issues and did a sterling job during the pandemic. I can’t praise them enough.

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Review from Michael G (Husband of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience

My wife has been fully resident now for two and a half years, and in all that time I have always been confident that she is receiving the best possible care. Her particular needs and requirements being met with dignity and genuine loving care. Needless to say, I have no concerns with entrusting the

wellbeing of my wife to the staff of this exceptional Care Home.

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Review from L H (Daughter of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience

Mum moved into Parklands in December 2020 during Covid. It has been a very challenging time for the home and I have nothing but praise and thanks on how they have managed to look after, care and keep Mum safe.
All the staff are wonderful and will do anything to help.
Mum enjoys the activities and

trips out organised by the staff.
During Covid restrictions, the ability to meet Mum in the safe designated visitor room was a life saver. Thank you Parklands for setting a room aside for this.

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Review from Deborah C (Daughter of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience

I cannot praise Beverley Parklands highly enough. Mum has been a resident there since September 2019 and is living with dementia which is sadly progressing so she is not as aware of things as when she first went there.
Everything from the food, cleanliness, caring staff, facilities and gardens is

second to none.
When first looking at care homes I deliberately went unannounced and was struck then, as I am now at how genuinely caring the staff are with the residents. Although the surroundings are lovely (currently having a refurb) that would mean nothing without the staff who are looking after mum day in day out.
Every occasion on the calendar get celebrated thanks to the tireless efforts of the manager and the activities team who must have the patience of saints. This is particularly obvious when I ask Mum what she has been doing and she says "nothing", despite photos of her joining in the various activities!
Beverley Parklands, you thoroughly deserve the Outstanding CQC rating.

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Review from Gill E (Niece of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

A great experience overall.
I made initial contact with Beverley Parklands to enquire for my 90 year old uncle and aunt. The Lifestyle Lead showed me round at short notice, and then made herself available to show my uncle and his sister around the facilities too. This was not a quick visit and at no

time did she make us feel anything other than important.
My aunt was then admitted to hospital and there was an acute need for respite for my uncle.
The Lifestyle Lead was attentive, interested, helpful and effective, she ensured my uncle's admission for respite was as pain-free as possible.
The care was good, kind and considerate. It became obvious that the care needs of both my aunt and uncle were greater than initially anticipated.
We were so impressed with Yorkare Homes, we agreed on admission to another care home within the group where my aunt and uncle are now resident.

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Review from G W (Daughter of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience

My father has been a resident in the care home for a number of years now and I have found the carers to be kind, considerate and aware of Dad’s needs. Being a sufferer of dementia Dad can, on occasions, be difficult and the carers have dealt with these moments with great kindness and patience.
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recently my mother has also moved into the home. Mum has different care needs from Dad being, on the whole, independent. Moving from Mum’s own home of many years was an upsetting time but the carers have helped Mum make this difficult transition. Mum is encouraged to join in the various activities and has settled in and made new friends very quickly. Mum is very happy with her new life in the home. Mum enjoys going out on trips and is looking forward to more of these outings in the future.
This has been a challenging time for all care homes and carers coping with Covid and the carers have really risen to this challenge and dealt with this difficult time incredibly well.

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Review from Judy O (Daughter of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience

Since the day my dad arrived at Beverley Parklands Care Home, I have had nothing but praise for the care he has received. All the staff- care, activities, reception, kitchen, domestic and maintenance, treat him with respect and kindness. Every time I visit, Dad never fails to tell me how lucky he feels

to be living there.

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Review from S H (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident at Beverley Parklands for four years since an Alzheimer's disease diagnosis meant that living at home was no longer a safe option for her. Mum receives care and support which allows her to live in a meaningful and dignified way. The carers, lead staff and management are clear

in their mindset about how safe and looked after they want Mum to feel and this is done through time spent with her and continued reassurance. The hairdresser at the home doing Mum's hair, thoughtfully, together with how Mum is dressed daily, is of immense importance as this allows Mum to remain being Mum in our eyes, care and attention to the details are a big deal. The staff also go out of their way to make sure that us, as the family of the resident are kept informed and are supported, this makes leaving to go home after a visit ok as we know that Mum is safe.

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Review from Janet S (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

My mother only moved into Beverley Parklands in March of this year and was initially very upset to have to leave her own home and familiar surroundings for something quite new. However, she quickly settled in and has made several new friends and very much enjoys their company. She loves her room upstairs.

There are various activities provided on a daily basis and although a little reluctant at first, she now joins in and even has fun!
I have only ever noticed the carers being kind and patient to the residents and taking the time to chat to family and friends too. Generally speaking, my mother enjoys the food provided, but it has to be said she had complained on one or two occasions. I have been impressed by the fact that any queries are dealt with quickly, efficiently and professionally, no matter how small. Beverley Parklands is a lovely place and I would definitely recommend it to anyone faced with the very difficult decision of having to move a parent into residential care.

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Review from Mary B (Wife of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

The last fifteen months have been very challenging for the care sector but I am full of admiration for the way the staff at Parklands have adapted to the situation. At all times the management have been proactive in meeting whatever new protocols were introduced whilst keeping residents and their families

fully informed. During this difficult time, my husbands dementia has worsened but I have been constantly kept informed on his condition and discussions have taken place on how life can be made more comfortable for him. The staff are consistently cheerful and very patient, dealing with my husband's mood swings and trying to keep him interested in day-to-day happenings. When I do see my husband in the specially adapted Visiting Room he always looks well dressed, neat and tidy and if it is a Friday looking forward to the Fish and Chips lunch.

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Review from Paul S (Son of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience

Due to ill health and dementia, my parents suddenly found themselves in residential care so they could continue being together. They are well looked after in comfortable surroundings who care deeply for them and cannot do enough to help them. They never planned or anticipated being in such a situation

and have found it extremely difficult to adjust to their 'new life' but have found support and encouragement at every corner. The accommodation and facilities are first class and they look forward post covid restrictions to being able to embrace the new surroundings and make new friends.

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Review from C B (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience

The staff at Beverley Parklands have gone out of their way to make mum comfortable whilst maintaining her dignity and regularly reassessing her ever-changing needs. The staff have enabled me to visit safely during the pandemic and been nothing but kind and respectful to mum and myself.

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Review from Carol B (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

I cannot rate Beverley Parklands Care Home highly enough. The manager and her team have cared for my Father in the past, and now my Mother. Nothing is too much trouble. Mum was unfortunate to contact COVID on Christmas Eve, on top of Bronchitis, Gastric issues and Severe Asthma and the care given was

exemplary. The Team checked on her at very regular intervals, kept the family fully informed and gave us time with her when needed (albeit understandably outside). The Team work very hard to keep activities going for the residents and always are ready for a chat. It is exceptionally clean. The food is fairly bland which can be a little tawdry but Mum accepts that it is 'healthy' low salt, sugar etc. Mum was 90 in November and through lockdown, we were able to have window visits most of the day, they provided a huge cake and made a real fuss and helped her with a family zoom in the evening. You cannot criticise the care and devotion the staff provide in any way. A huge thank you.

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Review from A B (Daughter of Resident) published on 18 January 2021
Submitted via Website • Report

Overall Experience

My Mum has now been at Beverley Parklands for 12 months and despite this being a difficult and unique period, she has settled in well. The wonderful staff and managers in this home have worked tirelessly during the current pandemic to support the residents in their care. Mum is extremely sociable and

her experience here is enhanced by the fact that staff seem to 'get her'.
They have clearly taken the time to get to know Mum and understand her wants and needs. I have also been impressed that on the odd occasion when there have been some difficulties, Parklands have been open and honest about the situation, advising my sister and I about what has occurred and any resolutions that have been put in place. Mum loves the activities that are on offer.
She also regularly tells me about how nice and spotlessly clean her room is. Thank you, Parklands staff - your efforts, kindness and patience during this incredibly tough year are very much appreciated.

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Review from Denise S (Daughter of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience

Dad has been in Beverley Parklands since March 2020 which has been such a relief to know he is well cared for particularly in the current situation. Beverley Parklands has been great at caring for Dad and putting things in place to keep him safe. I am regularly kept informed of Dad's care and current

needs. The staff have been so good at dealing with Dad despite all the challenges he has.
Staff are always welcoming and willing to take the time to talk to me and give me support in these difficult times. I was able to visit Dad in the special visiting room and now through video calls which help keep us in touch.

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Review from Trish F (Daughter of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience

Both my parents needed dementia care within 4 months of each other and for nearly a year they were able to be together in this wonderful, caring environment. They were able to spend most of their time and eat meals together. They were loved and cared for and most importantly, were content to be in what

they thought was an hotel, where ‘everything is free’. That made us laugh but the worry of day to day life was completely lifted from them and that was so important to our family.
My father continues to be looked after at the highest level since my mum sadly passed away early last year. We have been unable to see him properly with the global pandemic taking hold. The management have worked tirelessly to keep our loved ones safe and secure, with regular staff testing, quickly setting up a secure visiting room and garden area for families, regular Skype visits and telephone updates. Cannot recommend highly enough. Thank you.

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Review from Ann B (Daughter of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience

Our father has been a resident for over a year and is happy to now call it home, thanks to the wonderful care and attention of all the staff.
Every single person, from day and night carers to kitchen staff and maintenance, has gone over and above all they could do to make him happy and well at all

times and particularly during this time of crisis, when he has also been unwell.
We and he are so very appreciative and for my sister and I, it gives us such peace of mind to know that he is being so well cared for and loved.
Many, many thanks

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