Birch Park Care Home

Serpentine Road, Cleckheaton BD19 3HU
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9.1 29 Reviews
  • Birch Park Care Home, Cleckheaton
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Care Provided by Birch Park Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 86 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jacqueline Foxton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Birch Park Care Home Reviews (29)

Total of 29, showing 1-20
9.1

Birch Park Care Home has a Review Score of 9.1 (9.105) out of 10, based on 8 reviews in the last 2 years. Over all time Birch Park Care Home has 29 reviews.

Overall Experience

  • 26
  • 2
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Date Published

29
0
3
8
21

Review from Keeley H (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Birch Park Care Home is always spotless and all the staff are friendly, helpful and the rooms are cleaned all the time and garden. 10/10 to all staff in every department.

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Review from E N (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I found a place at Birch Park for Mum, she is so happy here and loves her room. The staff is so lovely and nothing is too much trouble. I would tell any friends or family that need a place for an elderly relative to try Birch Park.

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Review from Rachael H (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is exceptionally well maintained in all areas, the rooms are very bright and decorated to a high standard, the meals were good and my dad commented about how nice they were. My dad's care needs were met from the first instance by amazing kind and compassionate staff, the manager helped facilitate
the move making it as smooth as possible for us as a family as my dad was very reluctant to go into a home. He was only in the home a very short time but he was happy, content and extremely well cared for, nothing was too much trouble for the team and I would highly recommend this home to anyone needing 24-hour care.

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Review from David G (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one the staff have eased my mother into the life of a care home, a different environment from what she has been used to. They have done this with consideration and care taking into account her needs and condition. The ensuite rooms are good and we are cleaned regularly. Food is good and healthy
with tea and coffee provided throughout the day. Facilities are excellent and people coming in with extra help such as hairdressers and podiatrists are also good. I would recommend this care home to any family needing permanent or respite care.

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Review from R W (Son of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum was admitted she has been treated with the utmost respect and kindness by the manager and all her team. This has extended to my family and I. The home is comfortably furnished and spotlessly clean at all times. I am very confident that my mum, who has dementia, is safe, well cared
for and well-fed. Superb. Thank you.

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Review from J H (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has recently moved into the home from living independently. The whole experience has been excellent, the staff have taken time to get to know him and supported him very well in the transition. The senior team and the manager are always approachable and helpful as we have navigated this difficult
period for him. The quality of the rooms is great and dad who loves his food, is really enjoying the varied menu choices. This support has been very much appreciated by us as a family knowing he is being looked after 24/7 and safe. Having a nursing team on site has also been invaluable. On his birthday, they organised a tea party for us and dad had a cake made, which was a lovely touch.

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Review from Laura C (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was at Birch Park for more than 3 years. Their service and care was absolutely outstanding. I could not have asked for more personal service. My Dad and I spent a lot of time there over the years and we always found every member of staff to be respectful, patient and caring, not only to my
own Mum but to every other person we saw them deal with. The staff all knew her and were aware of her own personal difficulties, her likes and dislikes, and what it was that we wanted for her. Before we even thought to ask, they were always ahead of us with suggestions of activities, specialised furniture and medical care. When it came to end-of-life care, despite it being an incredibly difficult time for us all, we were confident that they were giving my Mum the very best in terms of comfort, care and medical knowledge. The manager was communicative and compassionate throughout and we were so grateful for the support that she and her fabulous staff offered us.

Reply from Sam Chontow, RM at Birch Park Care Home

Thank you for taking the time to write such a lovely review about Birch Park Care Home.
We will make sure to pass this on to the team.


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Review from R M (Niece of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This afternoon we had a small family / friends gathering for my aunt’s 99th birthday held in the lovely lounge at Birch Park Care Home. The catering for a delicious and beautifully presented afternoon tea was provided by the home catering staff. The caring in the home ensured that my aunt had a lovely
day and we are most grateful.

Reply from Sam Chontow, RM at Birch Park Care Home

Thank you so much for taking time, writing such a lovely review. We are glad you were able to enjoy such a special moment with your aunt. We will pass on your wonderful comments to the catering team.


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Review from Francisca S (Friend of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always welcoming, warm and exceptionally clean. However, I feel that the home looks more corporate in decoration and lacks maybe some personal belongings of residents doled around the shared areas. Not sure of the activity status as the person I visited appears not to want to share much
in group settings (that's what she informs me). The outdoor environment is quite wonderful and very well managed, a great asset for the residents who can enjoy it.

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Review from J B (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Birch Park. Mum has been very ill, and they have always put her best interests in place. She is very well looked after. I can talk to management and staff if I have any questions, and they listen and deal with them efficiently. The staff are very friendly and care for all the residents.
It is clean and secure. Regular entertainment is provided throughout the year - the home had a hairdressing salon.

Reply from Sam Chontow, RM at Birch Park Care Home

Thank you so much for the good feedback about the service provided at Birch Park Care Home. Our team works tirelessly to ensure a good quality of care is provided. It is always a great pleasure seeing the positive feedback, which will enlighten the enthusiasm of our teams. We appreciate your time and effort to complete the review.


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Review from D R (Son of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and polite. I am satisfied that my mother is safe and well looked after at Birch Park Care Home.

Reply from Sam Chontow, RM at Birch Park Care Home

Thank you for taking the time to leave us such a lovely review.


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Review from Colin M (Mother of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Birch Park Care Home. My mum is very well looked after and is very content and relaxed. We have great comfort in knowing my mum is well cared for and safe.

Reply from Sam Chontow, RM at Birch Park Care Home

Thank you so much for taking the time to write such a lovely review of Birch Park Care Home and our staff. We will pass on your wonderful comments to all the staff.


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Review from A R (Husband of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has been in Birch Park, she has settled in very well. She gets on well with the staff, carers and management, which are excellent. She is well looked after for all her needs, which is peace of mind for me and my family, and knowing she is safe and in good and professional hands.

Reply from Sam Chontow, RM at Birch Park Care Home

Thank you so much for your lovely review. We very much value the feedback we receive, as this allows us to continually review our service.


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Review from Janet C (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very happy.

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Review from Amanda H (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful on floor two and are always kind.

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Review from H T (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Birch Park have cared for my mum for over a year now and my mum is happy and settled. The staff are very caring and respectful to my mum. They attend to her needs very well. Management is very approachable and sorts out any issues that arise quickly. This gives peace of mind to know your views are listened
to. Staff/ management keeps me well informed about my mum's care. The home itself is delightful and a lovely homely environment. Bedrooms are attractive and residents have access to lovely gardens. The home is scrupulously clean and well-maintained. The family recently gathered for a delicious afternoon tea, in one of the lounges, for my mum's birthday, which was lovely. I would highly recommend Birch Park to anyone and already have.

Reply from Sam Chontow, RM at Birch Park Care Home

Thank you for taking the time to write a review about the care provided by the Birch Park Care Home. It's so good to hear that you are happy with the care and love your mum is receiving from our team. It's wonderful feedback, our team will very much appreciate this.


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Review from Angela B (Daughter of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had such good care at Birch Park, they have been very proactive about dealing with her recent health and mobility issues and always keep us informed of her progress.
It’s lovely to come and visit Mum because of the warm and welcoming atmosphere.

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Review from Julie H (Daughter of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and carers looking after our mum that do a fantastic job they look after all of us top-quality care rooms are clean food is nice can not thank them enough for looking after mum thank you so much birch park

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Review from J B (Stepdaughter of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We were very disappointed with our stepfather’s care, as was he. I won’t go into the issues in detail here, as it’s only fair to take this up with the home directly, but suffice to say if we had the time again we would not choose this home. One thing that I can report, which has already been discussed
with the home, was the poor quality of food, often served cold. In our daily chats, my stepfather reported lots of highly processed food and very rarely “freshly cooked, tasty food” as seen on the sample menu.

Reply from Jackie Foxton, Home Manager at Birch Park Care Home

We are saddened to read the review and apologise to the family for how they felt regarding their stepfather's care at Birch Park. As stated the concerns raised were discussed with the home management team at the time. All the food cooked in the home is from fresh ingredients. We do alter the menu day to day for individual requests and there is also a daily 2nd option on the menu.


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Review from Tracey V (Daughter of Resident) published on 25 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dignity and care were the two key things I looked for when I moved my father to this excellent home. There is a feeling of a community whilst giving residents privacy too. Well managed home, caring staff who treat residents with great respect, good meals and a varied entertainment program. Highly recommended.

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Current Review Score: 9.1 (9.105)

Overview of Review Score

The Review Score of 9.1 (9.105) out of 10 for Birch Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Birch Park Care Home is calculated as follows: ( (81 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.265 Points relating to the number of positive Reviews for Birch Park Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 8 Positive Reviews ÷ 17.2 = 0.465

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Birch Park Care Home

What types of Care is Birch Park Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birch Park Care Home provide?

Separate Specialist Dementia Care Unit is an additional type of care provided.

How many Rooms does Birch Park Care Home have?

There are 86 Single Rooms.

What are the Facilities & Services at Birch Park Care Home?

Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Birch Park Care Home to the centre of Cleckheaton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.