Safe Visiting Suite and Enhanced Nominated Visitor appointments available.
Parking On-site for Visitors
Birchwood Heights has a Review Score of 9.8 (9.758) out of 10, based on 12 reviews in the last 2 years. Over all time Birchwood Heights has 21 reviews.
Review from K G (Daughter of Resident) published on 22 November 2024
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Overall Experience
5.0 out of 5
Reply from Louise Groves, Client Relations Assistant at Birchwood Heights
Thank you so much for your review, I will pass it on to the team and I know that Mum is a very much loved resident in the home.
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Review from Darren C (Son of Resident) published on 29 July 2024
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you, we'll share your feedback with the wider team, as it's always appreciated.
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Review from Gill B (Wife of Resident) published on 27 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you for taking the time to review us at Birchwood Heights. Aside from the team here always being pleased to hear this, it might help other families in the future, who need to look for care.
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Review from Stuart L (Relative of Resident) published on 15 November 2023
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you for reviewing us here at Birchwood Heights. It will help others when looking for a pointer toward a good home and we will share your kind words with the team here too.
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Review from Jacqueline B (Daughter of Resident) published on 15 November 2023
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you so much for taking the time to leave us such a nice review. The team appreciate such good feedback whilst continuing to care for our residents every single day.
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Review from Georgina M (Daughter of Resident) published on 8 November 2023
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you, Georgina; it means a lot to the team here at Birchwood. Your mum is a much loved and valued 'founder member'!
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Review from L I (Friend of Resident) published on 9 October 2023
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Overall Experience
5.0 out of 5
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Review from Kirsty A (Granddaughter of Resident) published on 2 October 2023
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Overall Experience
5.0 out of 5
Reply from Harry Garston, General Manager at Birchwood Heights
Thank you for taking the time to provide us with such a kind review. We really enjoy having your nanna stay with us and I will be sure to pass on the feedback to the team. Thank you again. Harry.
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Review from Adrienne N (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Harry Garston, General Manager at Birchwood Heights
Thank you for taking the time to leave such a lovely review. It really is a pleasure to care for your Mum. Your review will help others looking for care for a close relative going forward. We will, of course, share your comments with the team, as they will appreciate hearing them!
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Review from Carole C (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you, Carole and your kind words will be shared with the team, who grew very fond of your dad. It's always sad for the team when they lose not just a resident that they'd come to know, but the visiting family also.
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Review from Z B (Daughter of Resident) published on 1 August 2023
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you for taking the time to leave this review. It will help others looking for care for a close relative going forward. We will, of course, share your comments with the team, as they will appreciate hearing them!
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Review from Susan P (Daughter of Resident) published on 25 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you, Susan, I'll share your comments with the heads of departments, to share with their teams and it will be well received.
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Review from Keeley L (Regular Volunteer) published on 15 March 2023
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5.0 out of 5
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Review from D L (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you so much. The Team really appreciate it when the families of residents take a few minutes to share their experiences.
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Review from T L (Relative of Resident) published on 7 December 2022
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Overall Experience
5.0 out of 5
Reply from Louise Groves, Client Relations Assistant at Birchwood Heights
Thank you so much for taking time out to leave us some feedback. It means a lot to all the team at Birchwood, who work hard to make everyone welcome.
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Review from Roger P (Friend of Resident) published on 22 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Roger, I'd like to thank you on behalf of the whole team here, as by taking the time to leave a review you also help others looking for a care home in the future.
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Review from T W (Daughter of Resident) published on 15 November 2022
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you, Tracy. We very much like having your dad around, and he seems to enjoy the social side very much.
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Review from Kelly B (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you, Kelly. Your parents do both seem happy, especially your mum!
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Review from M S (Granddaughter of Resident) published on 26 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Michael Marley, Senior Client Relations Manager at Birchwood Heights
Thank you so much for taking time out to leave us some feedback. It means a lot to the Birchwood team, who work hard to make everyone welcome.
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Review from R S (Granddaughter of Resident) published on 26 October 2022
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.8 (9.758) out of 10 for Birchwood Heights is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.979 for Birchwood Heights is calculated as follows: ( (141 Excellents x 5) + (3 Goods x 4) ) ÷ 144 Ratings = 4.979
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.779 Points relating to the number of positive Reviews for Birchwood Heights is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 12 Positive Reviews ÷ 15.4 = 0.779
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
I have worked in the care sector for over 17 years and have been privileged to lead care teams for the past 15 years. I have a degree in Business Management and a master’s degree in Dementia care. During my time within the care sector, I have supported a range of care needs, including people living with dementia, nursing care and those with mental health needs. My happy place is when I spend time with the residents and listen to their life stories; I have learned a lot from their wisdom over the years. I feel privileged to lead a team of heroes who go above and beyond daily to make a positive difference to the people we support. As the General Manager, I bring a sense of smooth running, professionalism, calmness, and trust to the home.
Job Title: Deputy Manager
Joined: 2022
I started my career in care in 2008 as a Carer and worked my way up to become a Deputy Manager. I joined the Oakland Care team in 2022 when Birchwood Heights opened. I am passionate about ensuring every resident is happy and enjoying a stimulating, fulfilling life. I love building a good rapport with all the residents and being someone they trust and they can talk to. I am very lucky to be part of an incredible team that is dedicated to going above and beyond for our residents. Every day is different at Birchwood, but each day we make great memories with our residents. Outside of work, I love the outdoors, sitting in the sunshine, hiking, and recently discovered a new passion for bike riding.
Job Title: Senior Client Relations Manager
Joined: 2022
I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Birchwood Heights. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!
Job Title: Unit Manager
Joined: 2022
I have worked in the care sector for 15 years. During this time, I have met many residents, all with different needs. I’m very passionate about what I do, and I love making a difference and will always go that extra mile. Since joining the team at Birchwood Heights, this has been a wonderful experience, and I love coming to work. Everyone is so supportive, like one big happy family. During my time out of work, I love spending time with my family and friends making new memories and exploring new ideas.
Job Title: Lifestyles Manager
Joined: 2022
After years of raising children, helping to grow family businesses, working on the school’s PTAs, and being a Foster Carer, it was time for a change in my life. I have always wanted to work in the care sector, but I just didn’t know in which area! I feel very fortunate to be the Lifestyles Manager at Birchwood Heights. I love putting together a varied, weekly activity programme for our residents to enjoy. This is by far the most rewarding job I have ever had; I love encouraging our residents to try new things and to socialise with each other. I also feel very blessed to be working alongside a fantastic, kind, caring team who all want the same thing… for our residents to have the best life possible!
Job Title: Unit Manager - Nights
Joined: 2022
I have worked in Health & Social Care for the past 7 years working my way up from a Health Care Assistant to Unit Manager, after spending time as a full-time mum to 3 boys. I very much enjoy my job, making a difference to people and making them feel safe and valued in their homes. I love working with my team and others, sharing knowledge and skills to provide high-standard person-centred care to our Residents, and ensuring their Health and Well-being are our priority. Outside of work, I love spending time with my family and enjoy social time with friends.
Job Title: Client Relationship Assistant
Joined: 2022
After working in retail for six and a half years to ensure I was around to raise my two girls, it was time to change and start a new career for myself. I moved to the care sector, and in the few short weeks I have been here, I realise maybe I should have moved a lot sooner, as this, apart from having my girls, is probably the most rewarding thing I've done. Ensuring the residents have a smile on their faces makes my day. When I joined Oakland Care, I was instantly welcomed to the family, and I love coming to work every day. Outside of work I enjoy spending time with my family and going on holidays.
