Bletchingley & Wellington

11 Oathall Road, Haywards Heath RH16 3EG
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9.8 48 Reviews
  • Bletchingley & Wellington, Haywards Heath
Bletchingley & Wellington nursing home opened in July 2017 and is a purpose-built nursing home focusing on specialist nursing care for residents with dementia.

The home provides a safe and secure environment, especially for residents who may have challenging behaviour or who may be difficult to place in most residential or nursing home settings.

There are 56 bedrooms, all with en-suite facilities with a wet room shower and a call bell system to help residents retain as much independence as possible.

Staff have been carefully selected for their friendliness, experience and professionalism.

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Care Provided by Bletchingley & Wellington

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Biju Philip (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Bletchingley & Wellington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,600
    • Self-Funded Residential Dementia Care £1,100 – £1,600
    • Self-Funded Nursing Care £1,100 – £1,600
    • Self-Funded Nursing Dementia Care £1,000 – £1,600
    • RESPITE Self-Funded Residential Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,600

  • These prices are only a guideline, please contact Wellington & Bletchingley to find out the exact price for your requirements.


    Everyone's individual care needs can vary significantly, and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they are more than happy to help.
  • (these prices are only a guideline, please contact Bletchingley & Wellington to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to the care home, although they do ask you to notify them you're coming ahead of arrival.
    Enjoy a drink, lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, the garden or their own private bedroom.


  • Parking

  • There is free visitor parking at the front of the building.


Bletchingley & Wellington Reviews (48)

Total of 48, showing 21-40
9.8

Bletchingley & Wellington has a Review Score of 9.8 (9.848) out of 10, based on 29 reviews in the last 2 years. Over all time Bletchingley & Wellington has 48 reviews.

Overall Experience

  • 44
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Date Published

48
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29
19

Review from M J (Respite Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy there, everyone looked after me very well. Friendly staff. The day room, entertainment, and residents all were good. I spent my time doing activities and walking exercises. Loved this home very much, visitors are welcome always.

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Review from S S (Niece of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give 6 stars I would! Everything about this care home exceeded my expectations. The manager and all the staff treated my relative with such kindness, compassion and dignity. Nothing was ever too much trouble and all special needs were catered for completely. I would not hesitate to recommend
this home. A very special place to live.

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Review from Patricia G (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my 98-year-old mother by all the staff at Wellington, from the day she entered in May, to her passing in October was exemplary, the home comes with my highest recommendation.

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Review from Deirdre C (Respite Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Bletchingley & Wellington Care Home following a short spell in hospital, I was there so that I could build up my confidence and strength prior to going home. I was there for eight weeks in total. I found all the staff to be very kind and courteous. they were very good at encouraging me to
do the morning exercises and to do the exercises that had been set as a goal by the occupational therapist. I enjoyed the activities that were set by the activities co-ordinator. I also enjoyed doing crafts and helping to make the decorations for the summer party. While there, I enjoyed the variety of meals that were provided and if there was something that I didn't like then something else was provided for me. While staying at Wellington, when I had visitors they were always offered a drink. I enjoyed making a pair of penguins, one of which is in the residents' lounge. I was always encouraged to do things for myself. I am now back home and settling in well. I now have in place the aids that were suggested by the occupational therapist.

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Review from Martin E (Brother of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service at Bletchingley and Wellington was absolutely first class and nothing was too much trouble. My sister received excellent health care for the two years that she was a resident. We also thought that the fees were quite reasonable in comparison to other nursing homes.

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Review from D P (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 76-year-old mum stayed at Wellington House for just over 5 weeks for a period of rehabilitation after a short visit to hospital. This was to gain strength and confidence before returning to her own home.
All the staff were warm and welcoming. the home administrator was kind and helpful with any
questions I had. The care team were brilliant and treated Mum with respect and dignity. They also met her dietary requirements well (gluten-free). Mum did say that she felt there could have been more fresh veg, salad and fruit.
I’m very thankful for the time that Mum had. Particularly thankful to the occupational therapist who gave Mum so much time, both in the nursing home and at Mum's own home, making sure that on return it meet her needs. She was brilliant and efficient at putting in place what Mum needed. Mum gained confidence again, and is now settling back in at home.

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Review from P S (Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for all the assistance provided during my 6 week stay.
Staff were super and the culture is caring and supportive.
Management and administration excellent.
Without the support, during a time of great difficulty for me, I'm not sure how I would have coped.

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Review from Alison D (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent 6 weeks at Wellington House on a re-ablement programme after being in hospital. The care she received was absolutely superb. The facilities are excellent and the staff are so kind and caring. Mum was very well-fed and her dietary needs were seamlessly catered for. She worked with the
occupational therapists regularly whilst at Wellington House and was able to return home, thanks to their kindness and building up her confidence.
As a family, we are immensely grateful to all at Wellington House. We would like to thank them for their incredible support and care. Their communication and attention to detail was excellent and the level of care was truly exceptional. We would not hesitate to recommend Wellington House to others and would like to thank everyone at Wellington House for helping us to get our lovely Mum home again.

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Review from Tricia G (Daughter of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the nurses, carers and staff enough for all the wonderful care they have given our mother over the past weeks. She took a while to accept she is not able to take care of herself as she was unable to go home, but with everybody’s care and understanding she has settled down and it is so
comforting for us to know how well she is being looked after.
The staff have always made us so welcome. They are such a great team and we thank them for all their kindness and hard work.

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Review from Susie M (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Wellington House since just before last Christmas following two falls resulting in two stays in hospital. After an initial period of settling in which was helped so much by all members of staff, she is now so happy where she is and just loves all the staff, she tells
us on our frequent visits how well she is looked after and that nothing is too much trouble. As a family, we are so pleased with Wellington House and every single member of staff, from the cleaners, carers, nursing staff and receptionist. When visiting, the staff are so friendly and helpful to us, answering any questions or queries we might have. To sum up, Wellington House is exceptional in its care, not only of our mother but all residents, in a clean, bright and friendly environment. A big thank you to you all.

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Review from M P (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received very good care at Bletchingley & Wellington. The staff were patient and efficient. When I asked questions about my dad's health I was given updates from the nurses, from well-kept records.
Visitors were always made to feel welcome and my dad enjoyed his time there.
When I phoned
or emailed I always found the staff helpful.

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Review from Stewart W (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for five and a half years before he sadly passed away. He was extremely well cared for and I could not have wished for a better place for him to spend his final years. The staff were amazing! Words will never be enough to express my gratitude and admiration for them. He was
happy and content which is all I could have wished for. I will sorely miss visiting there as the staff were always very friendly and helpful and also very professional in the care they gave my father and other residents. I will be eternally grateful to them. Love them all.

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Review from M S (Wife of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Wellington House from hospital in June 2022 and stayed until November 2022. The care he received was outstanding. The staff were caring, friendly and attentive to his every need. I was so reassured when I first visited him. The atmosphere in the home was relaxed and calm
and the receptionist was excellent in dealing with all my queries and making sure he was settled; it was always a pleasure to see her. My husband stayed at Wellington House for a considerable length of time and the patience of the carers and professionals in helping to regain his mobility was heartwarming. The nurses were across his medication and regularly in touch with the local GP. He really appreciated the visits from the chiropodist and the hairdresser, all organised on our behalf. It was a great relief to know that he was in such wonderful hands, from the care manager, who was so kind to me, to the occupational therapist, the chef, the cleaners, the carers and the receptionist. Thank you, all of you.

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Review from Karen H (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bletchingley & Wellington for two years now. We are so delighted to have found the perfect nursing home to suit her needs. The staff are always so polite and caring. My mother always looks clean and well-turned out. It has been very difficult for her, but I feel she is comfortable
and in the best possible place. The atmosphere is always so calm and reassuring.

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Review from Jo B (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been in Bletchingley & Wellington for 1.5 years. His needs are complex (Parkinson's/Parkinsons dementia). We are very pleased with his care and nursing. We feel it's well run. Staff are respectful, friendly, polite, attentive and skilled at dealing with complex needs. They listen to any
concerns/ideas we have and act upon them if possible. If there is any change to his health or medication they always let us know. Bletchingley has a high standard of hygiene and the building is well-maintained and things work. It has a welcoming atmosphere of calm as you enter. We are so pleased we chose Bletchingley & Wellington.

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Review from Michael R (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was referred to Bletchingley in June 2021 aged 93, at first temporarily after a fall at home and a spell in hospital. After a short while, he surprised us all by saying he would prefer to stay on rather than go home and live independently. Since then, he has continued to describe how happy
and cared for he feels at the home. The staff are attentive, responsible and understanding of his specific needs which are basically to be left alone but monitored closely. He is always clean and well-fed, his medications are administered precisely. Staff bring the phone to his room for daily calls, and his room is warm and clean. The family couldn't be happier with his placement, he has spent a happy 18 months there.

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Review from Charles P (Son of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the care home more than five years and during that time the care has been outstanding. The accommodation is spacious and modern, complimented by helpful and attentive staff.
I would recommend this home to any prospective residents.

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Review from N G (Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first encounter with a care home. The staff at Bletchley & Wellington have been very friendly and are always happy to help. My dad came from the hospital to Bletchley where he settled in really well. The staff took into account his needs and treated him with respect and dignity. They also
took my mum's concerns around dad being in care into account and eased her anxiety. If we have any questions or concerns they are always able to help or will find out the answers for us.
When it was my dad's birthday everyone wrote on his card. They also made him a birthday cake which we all enjoyed. The staff made this day very special for our family. It is a very well-managed care home and we can highly recommend it.

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Review from Natasha S (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Bletchingley & Wellington to recuperate after being in hospital and is now a permanent resident. The staff are always kind, caring, courteous and welcoming and keep us up to date with any changes. The care home always looks very clean and tidy and is decorated well. My mum has a large
room which looks out onto the pretty garden. Mum has very specific tastes in food and does not always enjoy some of her meals.

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Review from C S (Sister of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Ireland and visited my brother who is a long term resident, the staff were so welcoming and so helpful. My brother is getting great care he has a lovely room warm and comfortable which is very reassuring when I live overseas.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Bletchingley & Wellington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Bletchingley & Wellington is calculated as follows: ( (285 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 329 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bletchingley & Wellington is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Feb 2025

Vacancies available for short or longer term care. Please contact Care Home manager for availability.


Awards / Recognitions (1)

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Meet the Team (1)

Rose

Rose Matthews

Job Title: Administrator

Joined: 2017

I have worked at Bletchingley since December 2017. I am the first point of contact for all visitors to the home. Every day I liaise with in-house nursing, care and support staff as well as outside professionals which I really enjoy as well as talking to the residents whenever possible. I take pride in keeping the office side of Bletchingley in good order and am proud to be part of a warm and welcoming residential home.