Bletchingley & Wellington

11 Oathall Road, Haywards Heath RH16 3EG
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9.8 48 Reviews
  • Bletchingley & Wellington, Haywards Heath
Bletchingley & Wellington nursing home opened in July 2017 and is a purpose-built nursing home focusing on specialist nursing care for residents with dementia.

The home provides a safe and secure environment, especially for residents who may have challenging behaviour or who may be difficult to place in most residential or nursing home settings.

There are 56 bedrooms, all with en-suite facilities with a wet room shower and a call bell system to help residents retain as much independence as possible.

Staff have been carefully selected for their friendliness, experience and professionalism.

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Care Provided by Bletchingley & Wellington

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Biju Philip (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Bletchingley & Wellington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,600
    • Self-Funded Residential Dementia Care £1,100 – £1,600
    • Self-Funded Nursing Care £1,100 – £1,600
    • Self-Funded Nursing Dementia Care £1,000 – £1,600
    • RESPITE Self-Funded Residential Care £1,100 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Care £1,100 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,600

  • These prices are only a guideline, please contact Wellington & Bletchingley to find out the exact price for your requirements.


    Everyone's individual care needs can vary significantly, and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they are more than happy to help.
  • (these prices are only a guideline, please contact Bletchingley & Wellington to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome to the care home, although they do ask you to notify them you're coming ahead of arrival.
    Enjoy a drink, lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, the garden or their own private bedroom.


  • Parking

  • There is free visitor parking at the front of the building.


Bletchingley & Wellington Reviews (48)

Total of 48, showing 41-48
9.8

Bletchingley & Wellington has a Review Score of 9.8 (9.848) out of 10, based on 29 reviews in the last 2 years. Over all time Bletchingley & Wellington has 48 reviews.

Overall Experience

  • 44
  • 4
  • 0
  • 0
  • 0

Date Published

48
10
17
29
19

Review from Janet F (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was looked after really well. Unfortunately due to her mobility, she was unable to participate in activities in the day room but from what was seen in the newsletter it looks like the residents are kept amused during the day. Really cannot fault mum's care whilst in the home.

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Review from Maggie M (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care at Wellington House since February. The staff are very kind and caring and always keep us up to date. Mum takes part in activities on weekday mornings, which has improved her health.

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Review from nicola j (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed at Bletchingley & Wellington Nursing home to recuperate after being in the hospital. From the outset every one of the staff has been brilliant, exceptionally caring, welcoming and keeping us updated at all times. My father, the employees and the home are always immaculate. He likes
to do his own thing and they are very accommodating. He has several health issues and whatever the situation everyone is patient, kind and courteous. My father has now decided to become a permanent resident and we are amazed as he had always been against going into full-time care. I feel this is due to the wonderful staff he regards as friends. I would also like to say this is a lovely place to visit him. Thank you Wellington for all you do and for giving us peace of mind.

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Review from Michael G (Friend of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident of Bletchingley & Wellington House for well over a year now and despite her (occasionally) not being the easiest of people to care for, and although she's not always been complimentary about the food, she has nothing but praise for the staff who tend to her every need.
On my regular visits I've always found them to be unfailingly cheerful and attentive to her needs and am more than happy to give them a glowing review. Although she chooses not to partake in the various activities arranged for the residents I am aware that these are many and varied throughout the year.

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Review from R W (Friend of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend a retired nurse with multiple health issues and dementia was moved to Bletchingley & Wellington after other homes had failed to meet her complex needs. They succeeded where other homes had failed her. All the team were kind, respectful and professional in their work. The concept of Advance
Care Planning was understood and actioned with the agreement of the local GP (at my request soon after admission) Thank you Bletchingley & Wellington.

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Review from F W (Respite Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had a bad fall followed by three weeks in hospital I'd lost confidence and stamina and felt very vulnerable. The six weeks I spent at Wellington House helped me with this. All the staff were very kind and encouraging and the environment was welcoming. I would've found returning home much harder
without the help from Wellington House.

Reply from Emma Lambert, Administrator at Bletchingley & Wellington

Thank you for your review. We are so glad your time at Wellington House was positive and beneficial to you. We wish you all the best in the future.


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Review from Julie C (Daughter of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bletchingley looked after my mother for the last four years of her life. She had dementia. The staff were unfailingly kind, patient and attentive. She was very happy there. The staff kept our family well informed at all times as to how she was. She died at the age of 99 with dignity and peace.

The staff do an amazing job under daily difficult and testing circumstances. Our family have great respect for them.

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Review from Mary P (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent six weeks in Bletchingley and she couldn’t have been more pleased. She was treated with care and respect at all times. Nothing was too much trouble for the wonderful nursing and care staff. She also enjoyed the food. Thank you to all at Bletchingley for looking after her so
well.

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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Bletchingley & Wellington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Bletchingley & Wellington is calculated as follows: ( (285 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 329 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bletchingley & Wellington is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Feb 2025

Vacancies available for short or longer term care. Please contact Care Home manager for availability.


Awards / Recognitions (1)

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Meet the Team (1)

Rose

Rose Matthews

Job Title: Administrator

Joined: 2017

I have worked at Bletchingley since December 2017. I am the first point of contact for all visitors to the home. Every day I liaise with in-house nursing, care and support staff as well as outside professionals which I really enjoy as well as talking to the residents whenever possible. I take pride in keeping the office side of Bletchingley in good order and am proud to be part of a warm and welcoming residential home.