Blossom Hill Care Home

Riga Square, Sunderland SR5 5DD
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9.9 39 Reviews
  • Blossom Hill Care Home, Sunderland
Blossom Hill Care Home is situated in a quiet cul-de-sac on Riga Square, Sunderland.

The home is surrounded by an enclosed garden area and has a fantastic summer house in the grounds ideal for activities and coffee mornings.

Blossom Hill is a two-storey building with 40 en-suite bedrooms, assisted bathrooms and shower rooms, a television lounge, luxurious dining rooms and an overnight cottage for visitors.

The home is on a main bus route and is accessible to the A19. Shops and pubs are nearby.

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Care Provided by Blossom Hill Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanne Kerr (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Blossom Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £974
    • Self-Funded Residential Dementia Care from £1,010
    • Self-Funded Nursing Care from £974
    • Self-Funded Nursing Dementia Care from £1,010
  • (these prices are only a guideline, please contact Blossom Hill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is parking to the front of the home.


Blossom Hill Care Home Reviews (39)

Total of 39, showing 21-39
9.9

Blossom Hill Care Home has a Review Score of 9.9 (9.860) out of 10, based on 15 reviews in the last 2 years. Over all time Blossom Hill Care Home has 39 reviews.

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Review from B L (Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere.
Staff very caring.

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Review from Nichola B (Granddaughter of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been in Blossom Hill since January 2018, from the instant she moved in the management team and all staff have made her feel extremely welcome. The standard of care in Blossom hill is truly exceptional. Staff are professional, dedicated, caring and are always kind and polite to both
residents and family members. I can honestly say that staff and management genuinely care about the welfare of their residents, each resident is treated with dignity, compassion and respect, this is much is clear to any observer.
The management team are always available to discuss any concerns you may have and regularly keep our family up to date with any changes in my grandmother, giving us peace of mind and allowing us to be confident that she is under the best care possible.
The home is well maintained, hygienic, clean and tidy and has a lovely, homely feel and the staff provide a genuine warmth. Fabulous care home with a family feel, efficiently run to a very high standard.

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Review from Brian M (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home went above all expectations in the final month of my mothers passing the staff from the top to the bottom delivered outstanding care in mams final weeks.
Could not praise all the staff enough. This home must be one if not the best of its kind in our area. I don't like to single out staff
as they were all exceptional but may I just give special mention to two carers in particular who did all they could to make mam comfortable during her last few weeks you were diamonds.

Reply from Sandra Carr, Operations Director at Blossom Hill Care Home

Many thanks for taking the time to complete feedback at such a difficult time. Sandra Carr


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Review from E M (Husband of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff go out of their way to help you and anything you ask them they will always assist you with the answer. Thank you to them all.

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Review from W F (Son of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and more recently dad were both residents of Blossom Hill. As I live away from my home town. I visited monthly and was made very welcome and cared for having driven a distance to visit. More importantly, the care my parents received was excellent, very professional and loving treating both with
dignity. Anyone seeking a care home in the Sunderland area would be foolish not to consider Blossom Hill.

Reply from Sandra Carr, Operations Director at Blossom Hill Care Home

Many thanks for taking the time to complete the response card, regards Sandra


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Review from Carol S (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my late mother received over the last 8 months of her life was exemplary. All of the staff made my mother and me very welcome. My mother was included in the activities at the home doing things like sing-alongs that I never thought she would participate in. It was lovely to know that she was
enjoying herself. The staff kept me informed at all times of how she was and gave me support as her condition started to deteriorate.

Reply from Sandra Carr, Operations Director at Blossom Hill Care Home

Many thanks for your response, we appreciate you taking the time to complete the feedback


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Review from G P (Son of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this care home. The staff are superb and do everything they can to make my mother as comfortable as possible.

Reply from Sandra Carr, Operations Director at Blossom Hill Care Home

Many thanks for taking the time to complete the feedback card.


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Review from Kelly H (Grandfather of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had the hardest decision to make when my grandad was taken poorly and we got told he had to pick a care home for him. We had a look at Blossom Hill and the staff was lovely it felt like home. They made my grandad really welcome and the care he got was really lovely we couldn’t have asked for anything
more. The staff was all ways there to help, smiling and laughing couldn’t say a bad word about this care home you all do an excellent job and thank you so much for all your hard work and care you give to my grandad x

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Review from A (Niece of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie as been in since February 2020 and she as settled in no bother and the staff are very helpful and very good with the resident's plenty for them to do. The entertainment is very good we all like a good sing-song but we know she is very well looked after. I would definitely recommend this home.

Reply from Sandra Carr, Operations Director at Blossom Hill Care Home

Thank you for your comments, it is good to get feedback that is so positive.


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Review from Philip R (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Blossom Hill since the beginning of March 2020. From the outset, management, staff and residents made mam very welcome.
The care mam receives is exceptional. The staff are dedicated and very caring and help mam retain her dignity at this difficult time. The management and staff are
always kind and polite which is greatly appreciated by mam and her family.
Management and staff are always available to discuss any concerns I have, and keep me up to date with such things as her medication, eating habits and fluid intake. Mam is a fussy eater, and staff will go out of their way to ensure that she has something to eat that she likes.
My mam is in good hands which is very reassuring to us all. I would highly recommend Blossom Hill to anyone who is in need of care.

Reply from Sandra Carr, Operations Director at Blossom Hill Care Home

Many thanks for taking the time to give such positive feedback.
Regards, Sandra (Operations Director).


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Review from Matthew E (Son of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was 94 and suffering from Dementia when we had to make the decision to move him to a care home. This decision on which home was not only a very difficult decision to make, it was also one of the most important decisions to make. My sister and I visited 12 care homes in Sunderland before deciding
on Blossom Hill. Dad spent the last 21 months of his life in Blossom Hill and every single day he was there he was treated with love, dignity and compassion. The staff kept him engaged and stimulated with kind words, chats and cuddles. Every time we left the home after visiting, we had the peace of mind knowing that dad was in the right place, safe and content. Blossom Hill has a clean fresh smell and all the rooms and both dining rooms are bright and airy. Residents are encouraged to personalise their rooms and there are no restrictions on visiting times. We were also able to take dad out if we wanted to.
We have nothing but the highest praise for the whole team at Blossom Hill.

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Review from Libby F (Daughter of Resident) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family would like to thank the whole team at Blossom Hill for their caring, professional attitude whilst my mother was residing there. The team are very hard working compassionate human beings who genuinely care for their residents. My mother had a wicked sense of humour and the staff thought
the world of her, nothing was a bother for the team, a very big thank you for looking after my mother till she passed. Please pass this on to the team.

Reply from Sandra Carr, Operations Director at Blossom Hill Care Home

Many thanks for taking the time to complete feedback, we appreciate this and always take all comments and action if needed.


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Review from Raymond S (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always enjoy going to see my mam, all staff are helpful and friendly.

Reply from Sandra Carr, Head of Operations at Blossom Hill Care Home

Many thanks for taking the time to complete the card, we appreciate all feedback and action as needed.


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Review from Annmarie T (Granddaughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blossom Hill is a greatly maintained care home, one of the best I have personally seen. Care home hygiene is excellent from what I’ve witnessed during my visits.
Staff at Blossom Hill are exceptionally great with residents and families, always making you feel welcome; showing their professional and
caring nature.
Blossom Hill is an outstanding place to be, they have so much going on - from group activities among residents to trips out to the local church.
Blossom Hill staff members cared for my nana until her final day's. We are so grateful for the time and dedication put into making nana’s last days so comforting and eventful.
We would like to say a huge thank you for welcoming nana into Blossom Hill’s family; from the very first day.

Reply from Sandra Carr, Operations Director at Blossom Hill Care Home

It is with much appreciation that we thank relatives for taking the time out to complete the feedback cards. Thank you


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Review from Diane E (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Current management are always helpful and available. Overall the staff are friendly and helpful to some it's a vocation, to others it's just a job. I would give a special mention to staff who helped my mother settle in and in some cases goes beyond what is required to support my mother. If I had one
issue it would relate to catering e.g Chinese New Year, lunch was a Chinese meal, no option was provided.

Reply from Sandra Carr, Operations Director at Blossom Hill Care Home

We thank the public for taking time to complete feedback which we will relay to the manager for improvements as needed.


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Review from Malcolm M (Son of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff to be extremely helpful. The home is well maintained and on every visit, there is a lovely feel about the home.
Overall, I am extremely satisfied with the care my dad receives in the home.

Reply from Sandra Carr, Head of Operations at Blossom Hill Care Home

We thank all visitors/family who take the time to complete the feedback forms.


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Review from M A (Son-in-law of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home with friendly, supportive staff, totally dedicated to the care of residents.


Efficiently run - managed well by caring, professional staff with residents' interests at the core of all decisions made.


Couldn't have asked for better for our relative.


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Review from Edward H (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for only four weeks. He had the best care that could possibly be given. The staff from the bottom to the top went over and above their duty to make his last days as comfortable as could be. Blossom Hill interior is very calming and clean like a hotel. All the team are very happy
in their jobs and work well together.

Reply from Sandra Carr, Head of Operations at Blossom Hill Care Home

We appreciate people taking the time to respond.


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Review from Valerie S (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well looked after up until she died on 10 August 2018. She was only at Blossom Hill for the last 4 months of her life. Nurses made sure meds were given appropriately, HCA's were gentle and patient with her. Washing was done beautifully. The care home was clean (no smell) always fresh. Dietary
needs were met. Cook even came on numerous occasions to ask mum what she fancied to eat.

Reply from Sandra Carr, Head of Operations at Blossom Hill Care Home

We appreciate our customers and families taking the time to submit these reviews.


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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Blossom Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Blossom Hill Care Home is calculated as follows: ( (153 Excellents x 5) + (25 Goods x 4) ) ÷ 178 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Blossom Hill Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Joanne

Joanne Kerr

Job Title: Home Manager

I started my career in a private-sector nursing home in 2002 looking after the elderly. Following this, I went on to study for 3 years at Northumbria University qualifying as a Registered Mental Health Nurse. After qualifying I went on to work with young people living with mental health. Although I found this very rewarding, I chose that working with the elderly was more my focus and this is the sector I continue to work within. As the Manager of Blossom Hill Care Home alongside a dedicated staff team, we all share the same passion for caring for the elderly as myself.