Review from Gail D (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience

Never fail to give my father the very best care. I can feel confident that he is safe and in caring hands. As a family, we are always made welcome and kept up to date on my dad's condition and welfare. They have been amazing throughout the pandemic. Couldn’t ask for more.

Reply from Matthew Callaghan, Director at Bowfell House

Thank you so much for posting a review. We try to keep everyone informed to enable truly person-centred care, with input from everyone who is important to our residents. We will make sure your comments are shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John K (Brother of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience

I have nothing but praise for the management and staff at Bowfell House. My sister-in-law has been a resident at Bowfell since it opened. At all times, I have found the staff (including the management team) to be approachable and friendly. Their knowledge of individual residents is superb, and they

are always looking for ways to improve the service provided.
In addition to this, communication with relatives is excellent, both with online families’ meetings and with regular email updates. This has made it much less stressful to deal with all the Covid-19 restrictions.
I would recommend Bowfell House without reservation.

Reply from Matthew Callaghan, Director at Bowfell House

Thank you so much for taking the time to post a review. We have always striven to put out timely and relevant updates, especially during these exceptional times, and it is pleasing to note you have found these useful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience

All the staff, without exception, have provided compassionate care to my mother since she has been a new resident. The compassion has extended to myself and my family, during what has been a very emotional and challenging time. All the team go out of their way to be kind and caring and genuinely find

out what interests residents have and make sure they provide engaging activities and meaningful occupation. I cannot thank you enough to know Mum is safe and cared for so well.

Reply from Matthew Callaghan, Director at Bowfell House

Thank you very much for taking the time to post a review for Bowfell House. We try really hard to get to know and support our resident's families as that helps us to provide true person-centred care. We will be sure to share your comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G J (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience

Bowfell House gives us peace of mind knowing that my mum is cared for to a high standard. She is safe and cared for by all the staff. The staff ensure we are kept updated with any issues arising. Mum is happy with her Bowfell Home and the staff, who are her newest members of our family.

Reply from Matthew Callaghan, Director at Bowfell House

Thank you for taking the time to post a review. We will be sure to share the feedback with the team here at Bowfell House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham B (Son of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience

My father has been a resident from the day Bowfell house opened till present day. My review is not about a specific month as requested, but his whole time at this wonderful care home.
I find it difficult to find a negative remark about the care, friendship, cleanliness, staff and the environment.

The staff and management team welcome me into their care home, showing just as much care and attention to me as I expect of them to care for my dad, which is reassuring.
Yes, it's been an unusual couple of years due to Covid19, and the visiting restrictions have made it very frustrating. I get great satisfaction that during my absence, the continued love, care and attention will have been applied to their usual high standards.
Approaching his ninety-sixth year, I'm not sure what lies ahead for Dad, whatever his duration, he is in the hands of the best care home and team around.

Reply from Matthew Callaghan, Director at Bowfell House

Thank you for kindly taking the time to write a review and for the lovely comments. We aim to deliver true person-centred care by taking the time to get to know the resident and their families. By building these relationships and 'Extending Family Care', we hope to provide the reassurance you refer to. We will share your comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Sister of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience

I am totally happy with the care and attention given to the welfare of my sister. All staff are most caring and dedicated to the care of all residents. The management is always helpful in every way. I am totally content with the care given to my sister.

Reply from Matthew Callaghan, Director at Bowfell House

Thank you for taking the time to write a review and for the lovely comments. We will share your comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roxanne W (Granddaughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience

The care my nan receives on a daily basis is outstanding, the staff go above and beyond to make me feel welcome when I visit, there is no better place I would wish my nan to be, the staff take the time to get to know the residents family and what is important to my nan.

Reply from Matthew Callaghan, Director at Bowfell House

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us. We aim to deliver true person-centred care by taking the time to get to know the resident and their families. We will share your comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane K (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience

Mum has received excellent care again this year. Staff and managers have gone out of their way to support not only mum but me as well. It has been a difficult time for her suffering from toothache. Bowfell assisted in finding a dentist for mum and I was able to get her there with their support. Mum

has also recently been confused and they have kept a close eye on her making sure she feels safe as well as keeping me updated on her condition. As a result, mum is doing as well if not better than would be expected. I could not wish for better care for her and would not hesitate to recommend Bowfell.

Reply from Matthew Callaghan, Director at Bowfell House

Thank you for kindly taking the time to write a review and for the lovely comments. We are so pleased to hear you would recommend us. We aim to deliver true person-centred care by taking the time to get to know the resident and their families. We always try to keep our families fully up to date with any changes in need and work with our families to the benefit of our residents. We will share your comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey J (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience

Lovely atmosphere, and staff all seem extremely competent. We are regularly updated with the latest information through various means, eg Zoom family meetings. Lots of activities, which we can see through Instagram and Facebook. Would definitely highly recommend.

Reply from John Callaghan, Contracts Manager at Bowfell House

Thanks, Tracey, for your kind words. We have found social media to be a great help in keeping families updated!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joyce A (Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience

Very satisfied with personal care and cleanliness. The food is good.

Reply from John Callaghan, Contracts Manager at Bowfell House

Thank you Joyce for your kind words, it's great to hear from our lovely residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen B (Niece of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience

The team at Bowfell House take wonderful care of their residents, it appears nothing is too much trouble. It is reassuring for the family to know my aunty is in such good hands with her individual needs being met on a daily basis. The kitchen staff provide excellent home cooking. Zoom has provided a

well-needed visual over this difficult time and calling from overseas is made easy. Given these unprecedented, challenging times, management and the entire team at Bowfell House could not have done any more to keep their residents safe, comfortable, and well.

Reply from John Callahan, Contracts Manager at Bowfell House

Thank you, Helen, for taking the time to review and for your very kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet G (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at Bowfell House since January 2020. At admission, she was in a poor state of health and her mental capacity was worsening. After 12 months in their care, I barely recognise her as the same person. The care is exemplary from every member of the team, from senior management,

care providers, and housekeeping. Not one thing is ever too much trouble for this excellent team. My mother now has friends and they support each other. Her health is greatly improved, as is her mental capacity. I consider that we were very fortunate to find Bowfell House and its wonderful people. Given the extenuating situation of Covid on the care home system in the past 12 months, they have definitely gone the extra mile(s) to protect residents, staff, and relatives/friends.

Reply from John Callahan, Contracts Manager at Bowfell House

Hello Janet, many thanks for taking the time to write your review - we will share your kind words with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience

My Mum went to stay at Bowfell House in May 2020. Prior to her going in my sister, aunt, and myself visited the home and met residents and staff. A member of the management team also came to visit my Mum. I found them to be friendly, warm, caring, compassionate, and genuine with the person at the centre

of all they do. Bowfell House offers an environment similar to that of a high-quality hotel with luxurious, coordinated furnishings which provide a lovely ambience and maximum comfort. Standards of cleanliness and hygiene are outstanding. The staff at Bowfell have been amazing both to my Mum and me as it has been a difficult time, to say the least. Nothing is too much trouble. My Mum is no longer lonely, she now benefits from having people around her, she joins in with the regular activities and opportunities to exercise. She enjoys good food and the menu is varied. In short, I cannot fault the care my Mum receives at Bowfell House and feel reassured she is safe and happy.

Reply from John Callahan, Contracts Manager at Bowfell House

Hi Sarah, thanks for taking the timeout to review our care home. Your kind words are greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane I (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

My father moved into Bowfell House on 16th March but unfortunately, the lockdown was introduced more or less straight away so I have not been able to visit him properly ever since. Despite these difficult and unprecedented times, I have been impressed with the high standard of care provided at this

family-run facility. The staff and the management are so amazingly good demonstrating as they do a warm and caring attitude towards the residents. I chose Bowfell because it was a smaller facility in the hope that this would help to generate the sense of a family home. I have not been disappointed. I should also comment that the home is spotlessly clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Bowfell House

Care Provided by Bowfell House

Good to Know

Funding & Fees Guide for Bowfell House

Facilities

Bowfell House Reviews (34)

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Outstanding

Bed Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Meet the Team (0)

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers

Bowfell House

Care Provided by Bowfell House

Good to Know

Funding & Fees Guide for Bowfell House

Facilities

Bowfell House Reviews (34)

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall Outstanding

Bed Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Meet the Team (0)

Overall
Outstanding